Tried canceling 2 memberships back in September. Then in October we were hit with $90 for yearly maintenance fees. I called down to talk to manager and he said we should not be charged and they would send us a check. The check never came and then in December they started charging our bank account again. I tried going in to gym but was told that manager was no longer there and no one would help and left info for manager but never called back. I called them 2 days later and talked to manager and she said she would investigate and call me back in hour but never did. I called back later that day and was told she left for day. Finally got the cell number of the owner but he was no help either and did not seem concerned about our billing issues. Manager finally called me back the next day with allot of excuses and telling me they weren't refunding my "yearly' dues or what they were charging me in December. Was told that even though it is a '30 day notice' for cancellation that depending on when you do it they still can charge you 2 months dues after that which seems dishonest. Staff never calls back and seem disorganized or just don't care. My advice would be to not go to this gym but if after reading this you still decide to, don't give them your bank info, only credit card so you can cancel your card if you are treated like I was. Allot of good gyms in West O so shop around.

Decent fitness center except for thr lighting. It's darker than Steven Kings imagination in there. Please put in a few more lights

When looking to sign up at a gym be VERY cautious about signing up at West O. The staff is rude, misleading, and completely unhelpful when there is an issue. I was told I was signing up for a "trial" membership. After I used the gym a handful of times I decided that it wasn't for me and I would stick to where I was going. Never was told that I was signing a contract or anything, so the guy at the front desk said "You are good to go. Let us know if you change your mind." I figured that was that.... however, today when looking at my credit karma I noticed 1 collection account... I clicked on it and WEST O SENT ME TO COLLECTIONS FOR SOMETHING I DIDN'T EVEN SIGN UP FOR. I tried disputing it and their collection agency and them were absolutely no help. I am not even sure that I gave them my SSN, because there is no way I would give that out to sign up for a gym. They were unable to furnish a contract that I signed etc. Be very cautious when giving them any of your information.

Between the apathetic staff and the sheer volume of payment, West O Fitness is a scam. Their attatchments for certain machines are plastic. Even their clips have found a way to be outdated. The only redeeming quality of this shabby gym is the hoist machines. These are of good quality, and I genuinely enjoyed using them. I honestly would've given a higher rating if the staff just didnt exist.

UPDATE: I am very impressed by the turnaround at WOF. They have hired a new manager that cares and she listens to members and employees. They have abandoned the video approach to classes and have been good about keeping classes lead by qualified instructors. They have replaced the old tattered weights too! You rarely find equipment that's not working and the place is keep pretty clean. It's a good value. ORIGINAL: Join at your own risk....Remember you get what you pay for. When I joined I ignored the reviews on Facebook because I tested out a few classes and they were really good (it's all about the instructor). Speaking of reviews... where did they go? West O must have taken them down because they were all VERY unfavorable. That awesome instructor has now quit because the managers and owners would never reply to her messages. When I signed up I said I was a class girl and was concerned about the number of classes. I was told they were working hard to add more! I went today at 7:00 and class was canceled without notification. And, check out the photo I posted...more classes canceled permanently. In spite of the equipment we had and the dangerous rack the weights are held in (see pics), I never missed. At one point the gym had 8 machines out of order and it took them over 8 weeks to fix them. And the broken mirror...well, it's still broken. If you don't mind germs, sign up. There's one chemical bottle for the entire gym to use to sanitize equipment before and after use. I don't think I've ever seen anyone using it. Speaking of joining, most people I talked to there are paying $19 a month with no contract. I'm paying more than that and they won't let me out of my contract even though they have changed what I purchased. Just don't do it!

PLEASE READ THE FINE PRINT WHEN SIGNING UP FOR SOMETHING. They will NOT let you cancel without paying a ridiculous amount even if you have a major life changing event! Do not even BOTHER explaining your circumstances they will just tell you they have to STICK to their “POLICY” and it’s not clear what you will have to pay just to get out of something you can’t use! This place is getting over $400 from me when I have not been able use it once! I am beyond livid and feel as if all they care about is money and not personal well-being. Their website for sign up is also very deceiving.. “Join without commitment get started today” Unbelievable.

Clean and well equipped facilities, but require you to cancel memberships in person.

This club's customer service is very unprofessional. I went there three times and so my wife and son to cancel the membership but were not helped by persons on duty because they are not authorized to cancel membership. They do not explain cancellation policy upfront during registration process. They send terms and conditions by email to minors who are not as experienced as adults to catch up such money stealing tactics. Also remember do not pay through your bank account because this method of payment gives them the freedom to charge customers bank account even for not using their service.

Great place. Everyone is chill and nobody bothers you. I've had training sessions here and Adrian is awesome. Equipment is kept up well, place is always being cleaned. Can't speak to classes but they offer those as well. Reasonable, private, everything you want in a gym!

West O Fitness is amazing! I've been going here for a year now, and it is easily my favorite gym. There is plenty of cardio machines if that's your thing. I'm more of a free weight person and there's lots to use. Rarely do I ever have to wait for something and if I do, I never have a problem finding an alternative exercise. The facility clean and the staff is super friendly. Also the price Is affordable and I have access 24 hours a day.

I cancelled this in 2018 (yes 4 years ago), they continued to charge me. They confirmed cancelled as well via email. They reported it 4 years (may 2022) later on my credit report. Shady And unethical business practices

Best gym ive been too

Great energy and atmosphere. People are friendly and staff are nice.

Could have better lighting, just send kind of dark inside. Younger crowd.

Best overall value in a gym in the area! Very well kept, tons of equipment and a great price.

Took a class. great instructor. Class room was very small. Compared to maple and I thought they were busier. Wish Maple location had more class times

The cardio equipment (treadmills, ellipticals) are poorly serviced. Right now, 3 broken treadmills & 2 ellipticals not working right. This is an everyday occurrence. Absolutely horrible air flow/movement in the cardio area. How about more ceiling fans, blowers or something? There’s plenty of ceiling fans in the weight area. This is not as much of an issue in the winter but come spring, summer, the gym is nothing but a roasting sweat house (reminds me of smelly Golds Gym in the ‘90’s in Omaha). Moving on @ renewal

Staff is super helpful with questions, but also leaves you to do your workout in peace. Love the environment! Similar to every gym, there are busy time frames, yet it never seems over-crowded. Great place!

Love my gym. Convenient location. Welcoming staff. Equipment upgrades when needed. Good workout environment.