one employee? THE BEST ! one?the worst ! You go get the best customer care and then u go to pick up the glasses and after you payed more then a reasonable amount you take them all crocked ! Youask the employee to adjust them and she sais that she can not do anything , couse your nose is crooked ad that she can not fix! Is it because I am a foreigner? Is it because she is incapable? I did not complain of her lack of knowledge ,rudness,rasism or her filthy unattended nails and hair although she works in customer care Now she completely ruined an arm of mu glasesses andf it looks more then ridiculous! Even if my nose was crocked ,are people with crocked nose not to wear glasses and comfortable??? I GUESS WE WILL FIND IT OUT TOMOROW WHEN I AM BACK FOR A COMPLAIN !

It's such a shame the way these guys keep operating with zero care about the customers and their needs. I went one noon for a quick fix on my glasses as they were a little loose and after I waited 20 minutes for a 30 second job the employee came back with my glasses broken claiming they were "loose" as in structure I suppose (?). They were unable to fix them for me so they just let me go. Such a shame people still trust this place.

not that great experience

(Translated by Google) Very nice help from a young lady. Unfortunately, the person in charge is the reason for this bad rating. How rude and customer unfriendly can you be? She almost literally puts customers out, calling on her own staff (who really do their best!). Shame on the business and its employees. (Original) Heel fijn geholpen geweest door een jonge dame. Jammer genoeg is de verantwoordelijke de reden voor deze slechte beoordeling. Hoe onbeleefd en klantonvriendelijk kan je zijn? Ze zet klanten bijna letterlijk buiten, ze roept op haar eigen personeel (die echt hun best doen!). Spijtig voor de zaak en haar medewerkers.

One of the sweetest, best moments of my trip to Antwerp happened here, of all places. I destroyed a contact lens the night prior to my visit to pearle and desperately tried to find a replacement or be half blind for the rest of my vacation. I walked into pearle, told them my situation and gave them my prescription, sizing and brand and offered to buy anything that would allow me to see for the next two weeks. After a minute discussion between the two employees, they returned, dropped a couple boxes of contacts in front of me and stated that they hope I enjoy the free trial contacts and to return in a month for more. With a big grin and a wink they sent me on my way. I wasn’t a customer, I was a big dumb American tourist, and they responded by doing whatever possible to help me out of a bad situation. Even in my own country with my own doctor I can’t get contacts without an expensive exam to “allow” me to buy new ones. A+ service, Pearle employees.

They say they speak English but they clearly don’t understand half of what is being said. I was passed between multiple people who were incapable of relaying a message from one colleague to another. They were incredibly rude and condescending! When I was filling out a form the young man there kept looking over and pointing out things. I can read Dutch perfectly fine as all the words were really simple to English. However this man totally invaded my personal space all the while being patronising and rude. Clearly he had no respect for women. What a disgusting place

Amazing service , I've never left the store unsatisfied. The staff are friendly the manager is a great help. Would completely recommend and carry on using their service !!

(Translated by Google) Very nice optician, helped me quickly, friendly and uncomplicated and promptly repaired my broken sunglasses 😅👍🏻 (Original) Sehr netter Optiker, hat mir schnell, freundlich und unkompliziert weitergeholfen und meine kaputtgegangen Sonnenbrille prompt repariert 😅👍🏻

(Translated by Google) Service 0.0 Now ordered glasses a month ago. It was normally going to take two weeks. Don't let me know, called today ... they talked about it for another two weeks. Last year also ordered glasses from pearl .. was also chaos. This was my last purchase from pearl. (Original) Service 0,0 Nu een maand geleden een bril besteld. Het ging normaal gezien twee weken duren.. Laten niets weten,vandaag gebeld...ze hebben er nog eens twee weken bij gekletst. Vorig jaar ook bril bij pearl besteld..was ook chaos. Dit was m'n laatste aankoop bij pearl.

Really nice service we had. We went for glasses without reservation, we checked options they have. Nobody was bothering us. When we needed assistance, they were at our service. As we didn't have reservations for lenses, they find first free appointment and saved glasses we wanted so someone doesn't buy them. Next day we went for lenses and eye check. The stuff were really professional and her English was fluent. The examination went fast and professional and helpful. We are going to wait for 2 weeks for new glasses and we are really satisfied. Highly recommended.

Very good English communication - treated with patience and friendly.

They are nothing ! The same mistake more than two times ! They don't even deserve a star , Not recommended at all ,