Until not long ago this PuntoRaf worked very well; something has changed for some time (months). You book access in advance through a totem that issues the number, allowing you to choose the day and date, and this is also fine; It's a shame that it happened (and not just once) that on the appointed day (for example last 6/12) you show up and the place is closed. I also point out the lack of kindness and nervousness of the employee at the counter, who probably hates her job or has a very bad temper; perhaps he doesn't understand that people often don't go there because they are healthy...

(Translated by Google) Waits of 1 hour between each of the occupational health exams. Very inefficient. (Original) Attese di 1 ora tra ognuno degli esami per medicina del lavoro. Molto poco efficiente.

The doctors are good and competent. The employees are not always kind but above all the problem is the queue to enter... sometimes even lasting two hours! Obviously outside, standing and in all weathers. Not suitable for those with physical problems.

(Translated by Google) The people at the check-in are always, 100% of the time, irritating, boorish and rude. I recommend you go to any other place (Original) Le persone all’accettazione sono sempre, il 100% delle volte, indisponenti, cafone e maleducate. Vi consiglio dì andare in qualsiasi altro posto

(Translated by Google) Also open on Saturdays, but with limited services. Reasonable queue. Courteous staff. (Original) Aperto anche al sabato, ma con servizi limitati. Coda ragionevole. Personale cortese.

Never again! Once upon a time they were the best in San Donato for blood tests and radiological tests. Today they are an example of disorganization and no attention to people. Infinite times for acceptance with only two windows open (once there were 3), very slow system. To make a withdrawal, at least an hour and a half queue for acceptance and in the meantime the withdrawal workers are there doing nothing. Ditto for the acceptance of ultrasounds or x-rays already booked. You have to go at least an hour early and wait, often standing. For x-rays they don't issue the disk that all orthopedists now ask for unless you go and collect it "on site" (at the San Raffaele hospital?). And they are expensive too! The cost for a paid x-ray (because with the NHS it is impossible to book in the necessary time!!) is €80, without disk. Elsewhere, with more advanced technology and diskette delivered immediately, €50. And then the sadness of seeing very elderly or disabled people in difficulty, waiting for hours, in a confined space, perhaps standing, with endless complications at the counter and also treated with little courtesy by staff who are now exasperated by the situation. I repeat "never again"!

Slow, rude, zero empathy, rude and unfriendly all: acceptance to those who make the withdrawal. Unpleasant experience!

Unfortunately I did not note down the name of the operator who was at desk 1 at 11.30 am on 1/12/2023. After an hour of queuing I was treated very badly by this operator who, in addition to not providing me with adequate information on where to leave the sample, dismissed me quickly and in a very rude manner and also insulted the other people in the waiting room. .Unacceptable

Never again in your personal life at the counter, hateful, unpleasant, rude, long hours of waiting and if you dare to ask for something, they answer you in a rude way. I haven't received my exams online, picking them up at the counter is impossible. The person making the withdrawal is kind and courteous I will never go back again

Tutti molto gentili. Allo sportello veloci e ai prelievi sempre delicati. Non si aspetta mai molto. L'apertura al sabato è davvero comoda.C'è un baretto automatico all'ingresso che dopo un prelievo è davvero utile. Pulito e accogliente.Molto soddisfatta.

(Translated by Google) Well organized and fast (Original) Ben organizzato e veloce

ASSOLUTAMENTE DA EVITARE. Solo per consegnare un campione di urine (di un esame registrato, svolto e pagato il giorno precedente) ho dovuto rifare completamente l'accettazione. Numero di coda per accettazione ritirato alle 8:50 Ora di accettazione 10:38. Un sistema di accettazione inefficiente - ai limiti del grottesco - che lascia il medico dei prelievi inattivo per la maggior parte del tempo, mentre una sala attesa piena di pazienti aspetta il niente. Il personale: puntiglioso, rancoroso, maleducato e insensibile alla pessima qualità del servizio reso al cliente. Trincerato dietro ai "il computer vuole così" e "non ci posso fare nulla". Una esperienza deprimente.

Orribile un antro dell'inferno dantesco poveri pazienti abbandonati lungo corridoi in direzione di un unico infermiere o medico addetto ai prelievi, nessuna possibilità di avere una risposta senza comportarsi scorrettamente nei confronti degli altri utenti

I have to take a glycemic test when I'm pregnant. I book a month in advance, leave the child with the babysitter at home when he is sick and show up on the day of the appointment. I am candidly told that I cannot go to the curve because they only accept two a day. Faced with the observation that I don't find this to be a correct attitude, I am practically treated like a fish in my face and told to go and take the bend somewhere else (which obviously I will do because I will never set foot in that place again)!! Absurd. I was just asking that perhaps they mention it when booking or that they put a special number!! In addition to the fact that there is always at least an hour's queue to take tests of any kind even though it is necessary to book.

Today I accompanied a relative to the occupational medicine clinic. Waiting times over 3 hours. The people waiting are called not in order of arrival but according to an unjustifiable preference criterion. An accredited structure like San Raffaele should not allow these injustices.

Insufficient counters with 3-hour queues for a blood sample, time at the counter so high that the blood sample doctors, having no patients, play on their cell phones.

I went for a checkup and I felt good, the staff is very welcoming and competent