Nicely located in downtown area Clean store and friendly service

Went to this Starbucks location when we were walking around in Downtown Ridgewood. Ordered two drinks that I often order. I wanted my husband to taste the new caramel ribbon crunch Frappuccino because it is typically delicious. My husband had a few sips before stating that he was not a fan. I was quite surprised at this because he usually likes caramel and sweet drinks. I decided to try the Frappuccino and that's when I realized that it was not made correctly. It didn't have the crunchy pieces and tasted quite different than usual. The barista making the frappes had seemed a bit frazzled because she had just knocked over another Frappuccino so I figured she probably just accidentally confused some of the ingredients and brought it back to the counter to inquire about the drink being remade. I was very surprised when the manager gave me a hard time and then began explaining repeatedly that there was dark caramel in the bottom despite the fact that I had indicated to her that I had had the drinks several times and was familiar with the taste. With a poor attitude and behaving as if she was doing me a huge favor she said she could sprinkle some crunch on top. I said it wasn't about that, the drink was not made correctly. Finally and reluctantly she said she would remake the drink but at that point, frustrated and surprised, I said to keep it and left. She made me feel like I was trying to con her out of the five dollars, like some sort of con artist as opposed to an unhappy customer. What terrible customer service at what used to be such a great Starbucks location. Hopefully things improve.

For years this Starbucks have been savior for people coming at the July 4th parade in Ridgewood. So kind of them to stay oopen on July 4th and serve hundreds of guests within couple of hours. The store is super clean, beautifully decorated with art frames and lively furnitures. Lots of baristas working at the same tome to fill the orders. During rush hours, they still manage to put the orders with few minutes of wait time. One barista was actually dedicated to elegantly handing out orders to everyone. We got iced coffee, strawberry acai (twice), bagel and cream cheese this year. All were excellent, perfectly made. I have nothing but good regards for this Starbucks.

There's a new lady idk her name I think Jenn or something. but she is so rude and mean. I came to the counter one morning because my iced oatmilk espresso had ice from the lid to the bottom of the cup but I requested light ice. Also it was a dark amber color and this drink is always very light (I get one every morning for the past 4 months). I told her it has too much ice and is very dark. She responds "so you want extra extra milk" and I'm like... No I want it come the way it always does. "So extra milk" she says and starts to make my drink. She showed me a blender thing and asked me if it had enough ice and I never saw that blender before I said yes I think. But after the drink was done it all melted so I had no ice at all, and instead of coffee she gave me a pearly white cup of oatmilk. I felt so shocked by her attitude I just left without a word. I don't want to get coffee the days she works.

Decent Starbucks. Interesting how many tweens and teens came in the 90min I was sitting there working, all with their Buxs app on their phone. Times have indeed changed... I can't ever remember hanging out at a Starbucks until I started working at the college. I couldn't help but wonder too... are they tied into moms account so she earns stars?! 😁 I hope so... those stars are like gold!! 👍

I came a long way to get there to enjoy a cup of coffee made with their Clover machine.Then I am told that the Clover machine has been turned off for the evening.This was at 5:30 in the afternoon on a Saturday. The counter person could not give me a rational explanation for why the machine was turned off.

Great customer service and great coffee! I love the people who work in the morning especially Mark he is the best! He remembers to give me a pup cup every time for my dog and he is just great with customers!

Nice starbucks, but has keypad-coded bathrooms. (Basically punishing people who have social anxiety)

Cozy starbucks that was recently renovated. Usually well staffed so not a crazy wait. Outdoor seating during warmer months. 4 instead of 5 because they need more seating inside and no free parking unless you come on a Sunday or before 10a since all of ridgewood is metered. Friendly staff.

Rude customer service, the woman working the window was incredibly disrespectful. I’m a daily customer with Starbucks and I’m new to this area. Would have came back here a million times but this initial first encounter with this Starbucks completely made me give up Starbucks. I’ll never spend my money with your corporation again because of the lack of respect your employee shows. I work in the customer service environment and if one of my workers talked to a customer like this she would be fired.

Informed the pets n taking my order I have a dairy and gluten allergy. She proceeded to make my order with milk despite this. Then got upset when I told her I cannot take the drink as it contains milk and as I said I have a dairy allergy. I said it polite and respectful, everyone makes mistakes and I get it's busy. However she was in response extremely rude and basically argued with me over the fact that I had clearly (as pointed out by another staff member) already notified her of this. She was told to wash out the blender, and I should've known better and just left but clearly she didn't do that very well bc I was very I'll by the time I returned home. So sorry my chronic illness was such an inconvenience to her. 👎🤬

one of my goto's when in town, good service, nice location.

Great place to chill. Like any other Starbucks

They are patient and kind. Always get it right and there is a fresh joke in the drive-thru window to make ur day every time!