STAFF IS INCREDIBLE!!! Came after work on a Friday to return registry items and Rolando and Chelsea stayed 45 minutes after close to help us get everything processed. They went above and beyond to the max. I am sooo appreciative of them and a forever customer. Thank you Rolando and Chelsea!!!!!!!!

Very nice high quality kitchen cookware and small appliances. They have a whole trove of kitchen gadgets as well as gourmet food. Basically they carry just about everything associated with the kitchen or dining experience. A bit on the pricey side.

Cozy and always stocked with amazing finds.

Excellent customer service! Beautiful high-end brands of cooking supplies and some cool sauces for great recipes.

The customer service from Cathy and Charlie is stellar. They create a positive warm and attentive environment. Thank you for a great shopping experience.

Small, it doesn't have all the items but the staff is super friendly and knowledgeable. They will order what the don't have and it can be delivered to your door.

Great customer service, nice selections of mixers for cocktails.

Great retail experience if you are into this type of merchandise.

Great place to shop all the staff super nice

After a horrible experience at the Short Hills William Sonoma, I called Hackensack to place my 1st purchase with my newly opened credit card. Chelsey (General Manager) was a great help in honoring the 20% off from my first order since getting the credit card. She was very pleasant and professional and I would definitely purchase from them again.

Can’t believe it but I actually went in twice to this store to TRY and buy the Philips Air Fryer and a couple of grill spices we love last night but with no success. At 6 PM on Friday, found the store totally inundated with customers but with only one sales associate and 1 back inventory staffer. She was extremely nice but busy so I asked when they closed and they told me 9PM so I offered to come back after our movie and she was appreciative. We did, and while waiting by the register, we tried some samples and when an associate finally showed up (a different, older lady than the one I met at 6 PM), she approached me with a lecture that those were not samples (no greeting, and why were those treats by a register then?). I apologized and told her we thought they were samples and thought we would try them while waiting for someone, and then she proceeded to correct me that she “doubted we were waiting that long”! I had never felt so unwelcome trying to spend $400 in a store before so as much as I was looking forward to finally bringing home my appliance, I felt horrible and told her that I didn’t feel good about buying anything anymore and left. This store staffer needs hospitality training and should keep her snacks under the counter if she feels that strongly about not sharing!

One of my favorite stores!

Bad customer service. Overpriced. Can’t take packed items as returns. I tried to return packed olive oil box, its a brand exclusive to this store and I had the receipt, but they wont take it. The store manager here is rude. Wont shop here again. Lots of competitors offer these products at better price and service.

Really nice store, Kim is super friendly and helpful.

Greatest store. The staff are fantastic.