1/5 Bridgette R. 9 months ago on Google
Short
version:
Don’t
go
here
if
you
value
customer
service.
Long
version:
I’ve
always
loved
Wooden
Leg’s
beer,
trivia
nights,
board
games,
and
original
pizza
flavors
but
was
recently
super
disappointed.
As
a
server/bartender,
I
always
give
the
benefit
of
the
doubt
to
service
workers
but
feel
this
experience
calls
for
my
first
review,
at
the
risk
of
sounding
like
a
“Karen”.
I
stopped
1.5
hours
before
closing
time,
ordered
a
pizza
to
go
and
a
beer
while
I
waited
and
read.
I
was
the
third
customer
upon
arrival—so
they
weren’t
busy—and
quickly
became
the
only
customer.
The
customer
service
was
non-existent
(often
the
norm
here,
but
the
food/beer
usually
excuses
it)
as
they
weren’t
friendly
when
ordering,
grabbed
my
glass
without
asking
if
I
wanted
another
drink
(or
anything
else,
such
as
my
pizza),
and
resumed
closing
duties.
After
about
1.25
hours
compounded
with
a
fear
of
confrontation
and
the
kitchen
lights
being
shut
off,
I
asked
the
bartender
about
my
pizza.
She
said
they
never
got
the
order
(although
I
was
charged
and
saw
the
cook
preparing
a
pizza),
couldn’t
give
me
a
refund,
and
couldn’t
get
ahold
of
a
manager.
She
took
my
info
and
said
someone
would
“hopefully”
contact
me.
After
two
days
and
no
word,
I
emailed
and
did
immediately
get
a
call
that
they
processed
the
return
yesterday
along
with
the
reward
points
I
used,
but
again
no
reason
for
the
mishap.
As
a
local,
repeat
customer,
I’m
disappointed
they
didn’t
go
above
and
beyond
with
even
a
coupon
or
couple
extra
reward
points,
which
would
be
the
bare
minimum
where
I’ve
worked.
If
you’re
able
to
get
your
food
here,
it’s
totally
worth
the
trouble;
on
principle,
I’ll
try
to
stay
away.
If
anything,
this
review
appeases
the
time
wasted
in
a
hangry
state
that
Wooden
Legs
couldn’t
with
a
coupon
or
explanation.
