As a former employee I would give them a zero if possible, I have 10 yrs of Property Management experience and I only worked there for 1 week at Shadowbrook Apartments and it was the most horrible experience ever!! I was wrongfully terminated by the manager because I did not meet her "EXPECTATIONS" as she claims. She claims I was argumentative and did not know how to take criticism and had No experience in property management and I did not know how to verify a Employment Verification. I Worked only 1 week there and was "CRITICIZED " on all ends, nothing I did was correct. I did not have a fair chance there, I resigned my previous job to take this position and I was put in a shark tank or shall I say set up to fail so the Leasing Agent now can take the position, she was not offered the job because she did not have a year working with the company now next month she will hit her 1 year and will qualify for the position. The Manager and Leasing Agent are Best Friends and sit around gossip and talk about remolding the Leasing Agent home. They did not give me any proper training because they are busy gossiping. The manager is all about her self on how perfect she is or shall I say "competitive "and knows all ends of Property Management. She is right and everyone is wrong. So, if you are ready to compete with her and the Leasing Agent this will be the job for you. She lied to corporate office about me but it's okay she is meant to be where she at. When interviewing they will ask about drama and gossiping, when she is the main Drama Queen and over exaggerates on all. She claims to tells it like it is and to your face and corporate office knows about this, but will lie to your face and say she didn't say that and tell corporate other wise. She does not know how to handle any issues, not even a yelp review she prefers to tell the Resident to there face and kick them out. I was present when this happened and the Resident left a honest review about her, the Resident was intimidated that she even removed her review. The manager will see this yelp review and will say "she is upset" because I fired her, like she claims about all her previous Resident yelp reviews "they are upset because they got caught or kicked out" that is what she will be saying about me. I'm not upset what she did, actually it was a learning experience for me to NEVER act like I'm above all and hopefully the next person that works there will read all her reviews and will see the pattern. Corporate really needs to read all her reviews.

The management is horrible here. They are always rude and make you feel like you're not welcomed in their office. If we put something as simple as a broom or shoes rack out in the balcony they would come put a notice on our door. But they don't pay attention when our cars get broken into every week.

This place is horrible. Issues with apartment flooding, numerous times. The staff is rude and unprofessional. I am filing a complaint with the better business bureau as well as the bureau of real estate. Do not waste your time or energy with this place. You are better off renting across the street where the staff is much more professional and compassionate.

Horrible management I've seen one dumpster catch fire and some one set the washroom near me a blaze, transients basically live in our dumpsters there's not a day that goes by that I'm taking out the trash and there's some dude living in there. Pools are always dirty and the jacuzzi is always out of service. The broadband infrastructure is extremely out dated and they won't update the lines (trust me I've been trying to get them to do it for the past 3 years that I've lived here from the date I post this) for both Xfinity and U-verse we're talking 18MB Max for U-verse and 20MB Max through Xfinity no matter which plan you have for either that your max speed for both. I would not advise anyone who values there at home experience to choose a different apartment in the area.

I am on year 2 of living at Shadowbrook. Pros: Extremely responsive and professional staff and maintenance (turn around is always within 24hours). The apartments are updated and affordable for the going rate in the area. Cons: There are more bugs than other complexes I have lived in - but I think this is a city issue. Also laundry can get annoying when sharing with other people, but it comes with the price of not having w/d in unit! Overall, I would recommend it :)

This place is GREAT if you love alternating cockroach, ant, and spider infestations. AMAZING if you love mold covered in multiple layers of paint. And just a DREAM COME TRUE if you love washing your clothes in machines full of cat hair that smell like piss. The minute you hand over your deposit, say goodbye. Management will make up all kinds of stories to justify keeping it upon move-out. I always paid my rent ahead of time, never a single complaint for two and a half years. I gave more than 30 days’ notice and left the place pristine. As I moved out ahead of my lease expiration, they swore up and down they had my unit rented out after I moved and gave me a specific date. I asked, “What proof can you give me that the unit is definitely rented? I don’t want to end up owing.” Whitney: “Because I’m telling you now on the phone.” Lo and behold, I receive a BILL—yes, they lied, withheld my $1400 deposit, and began bullying me to pay them an additional $400. How is it that it takes 10 weeks to rent out the only 2-bedroom unit you have available? First few days of my tenancy, I had no heat. They never offered me a credit on my rent. Roaches were falling THROUGH THE VENTS. They sprayed inside, but this place is so infested, it never did any good. We were left for TWO DAYS without water. No credit on our rent. But now they are leaving threatening messages for me stating they will send me to collections. So if you love management that serves no other purpose but to tyrannize their tenants and not actually serve them, Shadowbrook is the place for you! Welcome home!

They never answer the phone l, they just ignore the calls. That’s really annoying they should improve their customers service

Thought this was affordable housing but the new rent rates exceed the payment standards for those with Section 8 vouchers! Sad for disabled and elderly on the program.