1/5 Michael A. 7 months ago on Google • 6 reviews
My
partner
and
I
stayed
at
La
Cabana
last
year
and
we
had
a
great
experience.
This
year
we
decided
to
stay
at
Eagle
Aruba
Resort
and
Casino
which
is
across
the
walkway
from
La
Cabana.
I
brought
my
two
Maltese
(small
7lbs)
service
dogs
on
this
trip.
On
one
of
the
first
days
of
arrival
of
the
current
trip,
my
partner
and
I
walked
through
the
lobby
and
pool
area
of
La
Cabana
with
our
service
dogs
and
there
were
no
issues.
However,
two
days
ago
my
partner
and
I
were
going
to
speak
to
someone
at
the
car
rental
desk
located
within
the
lobby
of
La
Cabana
and
were
stopped
by
security
at
the
entrance
of
the
building
and
told
no
pets
allowed.
I
calmly
explained
my
dogs
were
in
fact
service
dogs
and
not
pets.
We
were
asked
to
wait
a
minute
while
I
assumed
security
was
checking
in
with
management.
After
what
seemed
like
5
minutes
of
standing
outside
with
no
word
or
update
from
security,
I
proceeded
to
walk
inside
the
lobby
and
speak
to
another
employee
and
explain
the
situation,
as
well
as
the
purpose
of
me
being
on
the
premise.
At
one
point
the
bellhop
suggested
I
walk
around
the
building
if
I
didn't
want
to
wait.
I
again
explained
that
I
wanted
to
get
information
about
a
car
rental
that
was
located
in
the
lobby,
not
on
the
side
or
back
of
the
resort.
The
employee,
with
reservations,
allowed
me
and
my
partner
to
proceed
to
the
rental
car
desk.
This
experience
wasn't
positive
at
all
and
added
unnecessary
stress.
It
makes
me
consider
whether
I
would
stay
at
an
establishment
that
cannot
accommodate
service
animals
and
begs
the
question
of
whether
this
establishment
is
welcoming
and
inclusive
to
all.
2 people found this review helpful 👍