Sbarro image

Sbarro

Restaurant Pizza restaurant

Italian fast-food chain offering thin-crust pizza by the slice, plus pastas & salads. People often mention pizza, service, rude, Sbarro,


Address

AEROPUERTO INTERNATIONAL US BOUND, GATE 5, Oranjestad, Aruba

Website

www.sbarro.com

Contact

+297 524 2424

Rating on Google Maps

2.60 (52 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 10 am to 9 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: pizza (16) service (8) rude (6) Sbarro (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sha N. 2 years ago on Google
    I didn’t even get to taste the pizza because the customer service was so horrible. The service is TRASH. EXTREMELY BAD / NASTY ATTITUDE . I would never ever spend my money here , even if it was the last place on earth to eat. I would rather starve!
    3 people found this review helpful 👍

  • 1/5 Cody B. 6 months ago on Google
    I’d rate it zero if I could. I tried to buy food, they told me it would be one price (menu was a bit vague on how many meatballs came in an order), but when I came to pay, they tried to charge me 3x what it said because I added more meatballs. I explained that the other employee was the one who said it was X number of meatballs, not me asking to add any, and the cashier became very hostile and rude. i asked her to confirm with her colleague who was standing 10 ft away, and she said something in Papiamento to me that I think included the word “estupido.” I told her I no longer wanted it (it was like $12 for 2 meatballs, sorry to be petty but it’s principle here, the menu stated it was $4) and she got even more mad stating she was going to call security. Note that I had said less than 20 words at this point, was very calm and kind, and was treated like I was making some crazy demands. I ended up just walking away and was told security would come find me (they never did, I was sitting less than 30 ft away). I get that these people probably hate working in these airport food joints, and I get that they probably deal with rude people often (again, I was not) but that doesn’t justify the aggressive behavior. She was even rude to the man who ordered in front of me, rolling her eyes at his request to have a different drink than what she took from the fridge. For anyone reading this who works there, this was at 1:15pm on 10/12/23. OJT is an outdated term, but it seems to be a needed practice at this joint.
    2 people found this review helpful 👍

  • 1/5 Allen A. 1 year ago on Google
    Airport robbery, owners should be ashamed of themselves robbing travelers, absurd prices for a single slice.
    2 people found this review helpful 👍

  • 1/5 Maria A. 2 years ago on Google
    I, unfortunately, chose this place for lunch while waiting for my flight and it was the most inedible food I’ve ever had. The pizza was disgusting, not like typical Sbarro pizza, and the breadsticks were stone cold and had the texture of rubber. Do not go here.
    1 person found this review helpful 👍

  • 1/5 Mike B. 6 years ago on Google
    This is objectively the worst pizza on earth
    1 person found this review helpful 👍

  • 1/5 John D. 2 years ago on Google
    You buy a fresh cup of fruits and they ask you $2.00 for hot water because all fountain are close . . . Outrageous
    1 person found this review helpful 👍

  • 4/5 Satish S. 6 years ago on Google
    Quick service. Fresh baked food, past and sandwiches.
    1 person found this review helpful 👍

  • 3/5 ghost 1 year ago on Google
    Good pizza but bad customer service and VERY overpriced food 3 pizzas and 3 soda was 60 USD
    1 person found this review helpful 👍

  • 1/5 Dan W. 4 years ago on Google
    Awful. Everything is cold and tastes terrible. Pepperoni sticks had practically no filling and were hard.
    1 person found this review helpful 👍

  • 1/5 Alex .. 1 year ago on Google
    Lady at the counter rude another client ask for price and b..ch advices to look at the price list on top totally rude and disrespectfull

  • 1/5 Chandra S. 2 years ago on Google
    Zero stars worst food in Aruba don’t go save your money there’re outrageously priced as well.

  • 1/5 Ruben Z. 1 year ago on Google
    Rude staff, dried out spaghetti and high prices

  • 5/5 Bri & Zack C. 1 year ago on Google
    Best meal I’ve ever had, service was excellent, garlic sticks came in quantities of 3.

  • 5/5 John S. 1 year ago on Google
    The place to get refreshments in the departure lounge.

  • 5/5 Contacto G. 7 years ago on Google
    (Translated by Google) Excellent. (Original) Excelente.

  • 3/5 C 7 months ago on Google
    Nice pizza and hotdog served warm. However the lady serving pizza is rude! No reason to be especially in Aruba! The iced tea is refreshing. All this cost $27 USD.

  • 1/5 Matthew Y. 6 months ago on Google
    When I came here in September 2021 you could get an overly priced personal pan pizza that would satisfy you. Fast forward to 2023 and now it is an overly priced slice of pizza! I saw that they wanted 10 USD for a slice and went elsewhere immediately. The 2021 prices were expensive as is and this move is just a slap in the face. Going to the Sbarro before our flight was a family tradition but now it looks like that will be changing. Do better Sbarro

  • 1/5 Ryan 1 year ago on Google
    The coffee is weaker than my will to live. The pizza is below average at max. The tomato sauce were straight out of the cab and uneven. The sandwiches are cold on white bread. Have a snack outside before coming in.

  • 1/5 AJ 1 year ago on Google
    The customer service is shocking. 2 Ladies work here - not even a "hello". When asking questions they were condescending, rolled their eyes, and acted like we were a burden to them even though they weren't even busy. Sbara must be desperate for workers, just hiring anyone off the street clearly. This apparently didnt just happen to us- read the google reviews regarding the "workers".

  • 5/5 yalien s. 8 months ago on Google
    I bought chicken bacon ranch and it was well done. The facility clean and organize.

  • 1/5 James B. 6 months ago on Google
    Sbarro should be ashamed to have thier name on this divergent translation of pizza

  • 1/5 nathan a. 4 months ago on Google
    If you want 1/2 cooked pizza come here . No wonder there was no line ! I asked the gal if she can make a slice well done and she looked at me like I requested water turned to wine .. The first floor location of the airport looked good . Panda Express got my greenbacks

  • 1/5 Onur G. 5 years ago on Google
    overpriced, bad tasting food

  • 4/5 Alejandro F. 6 years ago on Google
    (Translated by Google) Excellent pizzas (Original) Excelente pizzas

  • 1/5 Ki W. 5 years ago on Google
    If I could give this place a negative ten, I would. Was traveling through Aruba’s International Airport today and witnessed an employee leave the women’s restroom without washing her hands. As she was exiting the restroom, I asked her if she could wash her hands as it’s unsanitary to use to restroom and not wash your hands (especially when you are handling people’s food). She quickly snapped back at me and stated “don’t worry about where I wash my hands.” Completely shocked, as I work in healthcare and hand washing is extremely important! I walked over to the counter and spoke with, what I think is the manager as she was dressed in a collared shirt, and informed her of the situation. She did agree with the need to wash your hands, but did not apologize for the situation. Be aware and stay away from this place!

  • 1/5 Esther K. 4 years ago on Google
    7,50 usd for a bowl full of lettuce and 2 ounces of chicken. No tomato/cucumber or anything. You should be ashamed. Once and never again. Much much much better value for money at freshy.

  • 1/5 Greg L. 4 years ago on Google
    Poor customer experience from daisy. Overpriced and they don’t even have pizzas. When someone ask daisy when there would be more cheese pizzas available she didn’t know. How can you not have food ready for purchase at a sbarro.

  • 1/5 Natalie M. 4 years ago on Google
    Terrible food and even worse service. Really embarrassing for the company.

  • 1/5 M F. 3 years ago on Google
    Crazy expensive (17USD for 2 slices). Staff is not friendly. And the chicken fingers were raw...

  • 1/5 Arie B. 3 years ago on Google
    Bad quality, bad personal, high prices, and waiting too long. Overall a horrible place, don't go!

  • 4/5 Anyela D. 6 years ago on Google
    (Translated by Google) Gate 5 (Original) Puerta 5

  • 3/5 Gerardo I. 4 years ago on Google
    (Translated by Google) Little choice, one should always have Sbarro pizza for customers seeking a simple daisy that was not there !!! (Original) Poca possibilità di scelta, uno Sbarro dovrebbe sempre avere a disposizione le pizze per i clienti, cercavano una semplice margherita che non c’era !!!

  • 3/5 Morrocoy P. 6 years ago on Google
    (Translated by Google) Very good .. expensive but good .... (Original) Muy bueno .. caro pero bueno....

  • 5/5 Shawn P. 4 years ago on Google
    Great service

  • 3/5 David M. 6 years ago on Google
    Underwhelming pizza in size and taste for high prices.

  • 1/5 Michelle R. 6 years ago on Google
    It's super expensive and the food is bad!!!! Pasta is cold, hard. Chicken is soggy, disgusting!

  • 2/5 Gurinder S. 5 years ago on Google
    Not the greatest pizza and it's very expensive even for an airport. Two slices and drinks were $30US.

  • 5/5 Brianna O. 3 years ago on Google
    Great pizza !!!


Call +297 524 2424 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway

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