Had an awful experience at Santoor in Galway. The staff was incredibly rude, humiliating us and insisting we leave without serving our food. The supposed manager was consistently disrespectful, dismissing our concerns and even suggesting we leave. We were pressured to order quickly, eat, and vacate within an hour due to a reservation, forcing us to order more to meet their per-person limit. The motive behind their behavior remains unclear, but it felt discriminatory. Unpleasant experience with individuals forgetting basic courtesy when living abroad. Would not recommend visiting.

Only if I could submit this with a lesser star. An absolute unprofessional behavior by the staff pretending to be the manager at this restaurant. We (group of 8) called prior to ask if we could have a table at the restaurant which was agreed and welcomed. Later on reaching the restaurant, the pretending manager said that they had a booking for the table due to which we would be asked to leave in 1 hour approx. That was very disappointing but we still agreed. Later, while we were trying to order food, we were pointed out 5 to 7 times that we were supposed to leave in about 1 hour and that we will need to hurry. I pointed out that it was getting a bit rude and that we had already agreed that we would leave when the time was near. The guy got furious at me for saying this and started criticizing us for ordering limited food. We barely had started making an order nor we had enough time to order and eat so much food. The guys started raising his voice and we had to leave the place. An exceptionally unpleasant experience to so called an 'Indian' restaurant which represented nothing Indian. I would suggest avoiding the place if you are looking for a pleasant experience.

Had a beautiful meal here last Monday! Service was excellent, food was so tasty and great value. We will definitely be returning!

Hello All. I went to Santoor Restaurant on Monday 31st July 2023. I took a seat in my usual table to the left by the window. Three Waiter's approached the table while I was on the phone and made it clear that I was not allowed to sit at the four seater and needed to sit on a two seater table. There was no 'Hello' or didn't even bother to ask me if anyone else was joining me which could have been very likely for anyone walking in alone. I was alone but I was getting takeaway for my partner and friend after I finished my meal but I didn't bother explaining this as I was 100% leaving from their initial attitude. It was 8.40 pm and there was three other ladies on 1 table and the entire restaurant was empty. The ladies also asked me why I was not allowed to sit where I chose too (Thank you ladies!) The waiters said 'It is not worth changing this table cloth and resetting for one person'. I totally understand that one person should not sit on a four seater table if the restaurant was in any way busy and if it was earlier in the evening but this was far from the case. Their approach, rudeness and attitude will ensure I will never return to Santoor and I will make this situation very vocal across Galway! Waiters, learn to treat everyone with respect that walks into Santoor in the future unlike you did with a once very loyal customer!

Amazing food, very generous portions for an excellent price. Super tasty and authentic.

This is Not indian food. It was too sweet. Too much sugar added to everything. Later found that cook was Bengali.

Very good food, has a very impressive Buttered chicken. However when food arrived there were extra charges on the bill which was disappointing.

The food tasted bad, meat -chicken,lamb, beef were super tough, very disappointed! They have missed a part of order, rang them to resend but instead they asked us to come down to collect or to ring just eat for refund, eventhough just 3 mins driving. Come down for collection?? Excuse me We’ve paid 4 euro for delivery !!! And It’s not our fault!! Absolutely ridiculous service! Avoid ordering, Avoid disappointment!!!

The naan bread was very undercooked and I asked the waitress to bring a cooked naan bread and she gave me the same as before. Although the prices were decent, the food didn't seem so. Jalfarezi was not good at all. Saag paneer was really nice that's why I'm giving 3 stars

Started off well. The starter was quite nice and well presented. Then the mains came. We had chicken tikka masala which tasted like tomato soup with chicken. The staff were rude and tried overcharging us. They then became aggressive towards us. Would never visit again and would definitely not recommend to anyone

Perfect place to dine out with your friends, best Indian food we taste so far in Galway! Thank you for the great service!

Excellent dining experience! The staff was exceptionally friendly. We were group of 9 and we were accommodated for our early reservation seamlessly. The food was delicious, and the ambience was both welcoming and elegant. Highly recommended.

The Lamb Biryani was really awesome. The waiter was nice and the service was quick, the portion sizes were nice as well. I was here with 6 friends and they can also recommend this place. I will come here again.

Santoor, a gem in Galway, invites diners on a flavorful journey through Indian cuisine. With a lively ambiance and attentive staff, the restaurant offers a diverse menu of authentic delights. From aromatic biryanis to succulent kebabs, each dish showcases the richness of Indian flavors. Fresh ingredients are key, enhancing the robust taste of the offerings. It's a harmonious blend of tradition and innovation, making Santoor a standout destination for a delightful and authentic Indian dining experience in the heart of Galway.

The food at Santoor was really good. Me and my friends had a very good experience with the restaurant’s staff. They were friendly and very polite. Definitely worth going here. Cheers :)

Food is really good , service and staffs are very nice and polite