5/5 Pam S. 1 year ago on Google • 1 review
To
Brianna:
I
would
like
to
respond
to
the
actual
events
of
the
phone
conversation.
By
the
way
my
coworker
also
heard
the
conversation.
You
called
the
Motel
and
asked
if
we
took
pets.
I
said
no
we
do
not
take
pets.
You
then
asked
me
if
we
take
service
animals
I
said
yes.
not
sure
if
you
heard
me,
say
Yes
service
dogs
are
Allowed.
You
then
asked
me
if
we
take
emotional
support
animals
I
said
no,
they
fall
under
the
no
pet
policy.
You
then
became
hostile
and
argumentative
with
me.
Saying
we
had
to
take
emotional
support
animals
and
service
dogs
and
that
I
don't
know
the
law
and
that
I
was
discriminating
against
a
Veteran.
Emotional
support
animals
are
not
covered
under
the
ADA,
only
a
service
dog
is
Allowed.
Emotional
Support
Animals
are
not
covered
under
the
ADA
when
it
comes
to
a
hotel/
motel
or
any
other
public
facility
that
Do
Not
allow
pets.
We
also
do
not
fall
under
the
Fair
housing
act
because
we
are
a
Motel.
We
do
not
discriminate
against
veterans
either.
I
have
many
veterans
that
have
stayed
here,
as
well
as
my
own
family
who
served
our
country.
So
please
don't
say
we
discriminate.
We
do
not.
You
had
asked
what
we
charged.
Our
overnight
rate
is
$80.00
a
night
(included
Tax)
which
is
average.
I
also
asked
you
the
dates
you
needed
the
room,
the
room
was
available
to
you
and
your
Service
Dog.
Just
not
emotional
support
animals.
You
told
me
never
mind
you
were
going
somewhere
else.
You
should
also
never
Assume
that
someone
else
doesn't
know
the
laws
pertaining
to
the
American
Disability
Act
and
the
laws
pertaining
to
service
animals'
vs
ESA.
I'm
very
well
versed
in
them
both.
Maybe
you
should
ask
yourself
this
question
“Is
the
person
I’m
speaking
with
also
Handicapped
or
do
they
live
with
someone
who
is
handicapped?”
because
you
never
know
someone
else’s
situation.
Thought
you
should
know
before
you
make
an
accusation
about
prejudice
and
discrimination
against
a
person
or
business.
It
was
your
choice
where
you
chose
to
stay.
Have
a
blessed
day.
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