One of the worse experiences I have had with a company. Does not own up to their errors. They are good to you until they get the sale. We were getting a custom vanity done with these guys and I was very concerned about the plumbing being correct as the vanity had an open concept look. Breno told me that he would have a guy come out to meet my plumber. After we put in the deposit, he called back and said his guy would not meet the plumber and to just give our plumber the measurements from the design. So we pay to get the plumbing work done prior to installing the vanity and then we also paid to get the drywall done (because of the open concept). Turns out the hole in the middle is no longer visible (which was not communicated previously) and so I paid for drywall repairs that were not necessary. Then comes the day to install, and the drawers are not made to the measurements that HE gave me which he then tries to blame on us! So we send him the proof that we did things based off of the measurements he gave us. He agrees that it was their mistake and gets the drawers remade. The side cabinet is also wrong and hits the drawers when opened so they had to remake this part as well. Theres currently a pandemic right now so getting a hold of anyone to do anything takes some time. We finally get someone to do the electrical, and the mirrors and now are ready for sink installation. The guy agrees to do this on a Saturday. When he comes he sees that the hole that was made on the countertop (also done by gaia) is not correct and the pipe will be hitting the drawer under the sink. We immediately call Gaia and he acts like he will do something about it. We send pictures to him as well. Come Monday or Tuesday, we call. We leave a message for Breno. We also send him texts telling him he needs to take care of this or we will write a bad review about our horrible experience. Finally I call from a different number (two weeks later) and get a hold of him at the office. He tells me his phone is broken and thats why he didn't respond and that this is the first time he's hearing of this. I told him thats interesting, because one, I was there when my husband called him on Saturday AND the messages show as read on his phone that he doesn't have. I send him pictures via email and he tells me he will call the crew that did the install. He asks me why it took long to get this done, and I explain to him the delays (because of the current crisis) and that as soon as I knew it was an issue, I contacted him. I have also found another person to fix the drawers, and I ask for the partial refund for that amount to cover the costs. He calls me back 20 minutes later and tells me to do what I got to do because its been too long (approx 6 weeks mind you) and that they can't do anything about it. ALSO, the original design did not have handles, and the sketch he made, replicated this. A few weeks into production he asked which handles we were going to pick for the design. I told him that the design does not have handles. He says he cannot do it without handles unless it has a push mechanism on the drawers which he did not charge us for. I told him his original sketch did not have handles on it and he told me "he doesn't remember the original sketch" and so I sent him a picture of HIS sketch. He then admits that he made a mistake and would have to charge us for the push mechanism to which we agreed. THESE GUYS JUST DO NOT TAKE ANY RESPONSIBILITY FOR THE ERRORS THEY MAKE--> OF COURSE THEY WERE PAID IN FULL BEFORE THE SINK GOT INSTALLED. and are now washing their hands of the situation. I will be doing a chargeback as well. Sleezy and horrible customer service. STAY AWAY.

We had previously hired another company to replace our countertops and carpet. After the date of install had been confirmed, they called demanding more money. I was infuriated. I then placed an inquiry on GAIA Stone Gallery's website and Assef called almost immediately. He took my measurements and gave me a quote that was almost half of what the original company charged. I then went to the GAIA Stone Gallery-Orlando showroom and selected my granite and purchased carpet from Jose. Both granite and carpet have now been installed and looks beautiful. This project took ten (yes 10) days from the moment I met with GAIA Stone Gallery-Orlando to completion. I could not be happier. From selection to measurement to installation, our job was handled very professionally and everyone was a pleasure to work with. I highly recommend GAIA Stone Gallery-Orlando to everyone who cares about excellent quality and workmanship.

I met Rick at the Home show in Daytona. He’s very pleasant and polite. We set up an appointment for an estimate. He came on time and explained everything to me and even save me a little bit of money by pointing out some things that I wanted done. Then the counter guys came today and they were very professional and very polite. I would recommend this company to my friends and family. Thank you

I am following Gaia Stone Gallery for a long time, and I am glad to notice their colossal enhancement during the recent weeks. From a mere natural slabs distributor for the central Florida region, they were fearless to invest in our state, even amidst this terrible pandemic. Today, Gaia is not only a stone gallery but a full renovation business with its own stone fabrication and a state-of-the-art cabinet factory. It is delighting to hear several happy customers congratulating Gaia for their newly remodeled kitchens, cabinets, countertops, and flooring projects. The new General Manager Felipe is doing an outstanding job improving the new factory processes and customer service. Keep your excellent work on making homeowners’ dreams come true. You are on the right way to achieving your excellence!

Do not trust these people. They are scammers. They won’t do even begin the work requested and when you try to request a refund because they won’t return your calls they will not refund you any of the amount after numerous attempts at contacting the owner. Stay far far FAR away. I’m pretty sure the rest of these reviews are friends and family and not real. Possibly one of the most unprofessional customer service I’ve seen.

I am very pleased with the quality of customer service and the early installation of the granite in my kitchen. Also, was very happy that GAIA did what they promised. I was very disappointed with two other competitors when I visited Gaia. Within one hour I already was purchasing my granite. Highly recommend them.

We had the pleasure of working with Gaia on a project recently and it was a great process start to finish. Once complete I will.post some images to showcase their work, but to the reviews mentioning slow response, let it be known they are moving locations. It took us about a week to get on their schedule, but once we got on we went from template to installation in less than two weeks. We already had a slab on hold with them because early in the project found they had a perfectly sized and beautiful super white quartzite slab. While they may not want me to advertise this, they held it on site for several months due to our time frames slipping and they did so at no cost. They used laser measuring technology (I actually don't know if it was lasers...as far as I'm concerned it was magic) during template creation on site and were vastly more sophisticated than the last installer I worked with. In addition, our project was in Saint Augustine and they were significantly under the other sub we received and estimate from in Jax in terms of cost. I will work with them again without hesitation next time I build or remodel. Glorious pictures forthcoming.

It's always a good time there! I am an architect and for me to be there is a moment of pleasure and relaxation, where work pauses for a coffee while you appreciate the works of art of nature that I have not found anywhere else. For me it is fundamental the knowledge of the materials and professionalism that I receive from the Gaia team. I love it!