Restore Health Urgent Care image

Restore Health Urgent Care

Medical clinic Doctor Medical center Urgent care center Medical group Laboratory Std clinic Internal medicine ward Family service center

One of the Most Reviewed Medical clinics in Palm Bay


Address

1840 Eldron Blvd SE #1, Palm Bay, FL 32909

Website

restorehealthurgentcarecenters.com

Contact

(321) 218-3502

Rating on Google Maps

4.70 (1.9K reviews)

Open on Google Maps

Working Hours

  • Friday: 8 AM to 7 PM
  • Saturday: 9 AM to 4 PM
  • Sunday: 9 AM to 4 PM
  • Monday: 8 AM to 7 PM
  • Tuesday: 8 AM to 7 PM
  • Wednesday: 8 AM to 7 PM
  • Thursday: 8 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: staff (12) nurse (11) care (9) wait (7) experience (7) left (7) appointment (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Kelly E. 1 year ago on Google
    Super disappointed in this clinic! We have been using Restore Health since 2012 and it has gone downhill big time! Walk-in wait times were 30-40 minutes so we made an appointment. Even with the appointment we spent over two hours there. The nurse did not have the best bedside manners, busy or not, don’t treat patients like you could care less for them to be there. My son also lost some trust in healthcare providers due to the way she handled his treatment. The only pleasant person there, was the sweet new nurse who just started! The icing on the cake is they never called in his antibiotic to prevent infection for a wound on his foot!! What a joke! DO BETTER!
    2 people found this review helpful 👍

  • 5/5 Shimone C. 7 months ago on Google
    Our experience was swift and good 😊 thanks for such great 😊 bedside manner in helping my daughter with her virus 🦠 head cold 🥶 and congestion. Being attentive to detail and understanding how your patient is feeling is a plus to great care thanks 🙏🏾 again 🌸🌼🌺
    1 person found this review helpful 👍

  • 5/5 Marie D. 6 months ago on Google
    What a wonderful medical facility! I came in on Sunday and was treated promptly and professionally. There was an unruly woman talking outside of my room to the people’ working. I don’t know how they kept their composure! Thanks to the ladies working on Sunday.
    1 person found this review helpful 👍

  • 1/5 Monique M. 6 months ago on Google
    I had a 1 hour wait from being called in the back by Melanie, the nurse, before coming in to check my temperature or BP. She seemed to be in a bad mood, her temperament towards me was very passive aggressive and argumentative and she seemed angry and asked why I came back in, instead of calling, from being seen two days prior. I told her I'd been calling all morning and left messages but was unable to reach them. She continued to argue so I tried to show her my phone, she stormed out rudely telling me I was the worst patient she had ever had. I don't know what I did wrong besides politely contradict her viewpoint on whether I called in or not, but I'm deeply sorry if I offended her in some way. I was respectful to her (especially as she is so much older, as my elder), didn't have a rude/condescending tone, and even smiled and complimented her cute all pink from head to toes scrubs outfit, when she called me back. I left calmly, after Melanie cursed me out as she walked out of my room, because I could hear her loudly complaining and bad mouthing me outside, so I left asking another staff member I had interacted with the day or two before for records-- I tried to only speak to that other polite nurse I had spoken to in the days prior when I was there, another nurse who appeared to be Spanish decent but was very sweet, and Melanie kept interjecting pugnaciously almost as if trying to escalate the situation, and seeking a problem. I continued to ignore her. I could tell Melanie was going to lose her composure again, and my anxiety and PTSD seeing her tension and anger, was escalating to where I was very nervous and no longer felt safe and started having a panic attack, shaking. So I started to walk out, as I left, Melanie shouts after me. I hope you get the care you deserve, in a very haughty and condescending tone, I'm sure others could hear in the waiting room as I left and they looked up at me. How embarrassing, and such a shame that this location is so convenient to my house, and has ALL wonderful staff office staff, providers, and nurses, but because of ONE horrible attitude, I will never feel comfortable coming into this place again without having a panic attack remembering everything she put me through, while sick with the flu, running a fever, and having body aches. We come to health providers to get better, and to have care, not to be verbally and mentally abused and neglected. I understand everyone has a bad day sometimes and that's okay, but don't abuse your patients over it. If you're having that bad of a day, please take a personal day, or have a stay cation. I understand these jobs are among the most difficult, because of the stress it places on staff and providers, and I think this is a heroic job that not all can do, it is very commendable to those who are angels in this industry, thank you for all you do. For those who are poisoning this industry. Be the change. Maybe it's time to seek a career change? Whatever you do, please evaluate your life decisions, because you are in a job where you are the make or break for some people, and if you have that ugly of a personality and temperament, you are causing irreparable damage to those who need a touch of kindness, the most. I'm shaking right now as I re-type all of this, just from the anxiety of this unrelenting situation. I am so glad I left rather than continue to let myself be abused. I would never come alone again, without someone to advocate for me. Luke 6:37 God bless!
    1 person found this review helpful 👍

  • 5/5 Sean E. 11 months ago on Google
    Seen promptly and the staff were great! Came in with both my kids complaining of ear pain after a lot of swimming. Staff spotted the ear infections quickly and even diagnosed a rash the kids were getting from sun screen. Got taken care of quickly and then went right next door to the pharmacy and got everything we needed! Thank you Restore Health!
    1 person found this review helpful 👍

  • 5/5 KRISHA L. 1 year ago on Google
    The staff were amazing!! Very helpful, friendly, and personable! Clean environment. I did make appt online, the wait time was longer than expected, but understand that it's an urgent care and there are imergent situations that occur. Also, left my phone there by accident, they called my emergency contact to inform me, and waited after they closed until I could pick it up. GREAT SERVICE!
    1 person found this review helpful 👍

  • 5/5 Angela B. 1 year ago on Google
    As a traveling RN this establishment has very professional staff, quick, service, and if self-pay very reasonable costs. The place is extremely clean, well kept and nicely decorated and spacious. Definitely will continue to use their services again when needed.
    1 person found this review helpful 👍

  • 5/5 Renee L. 1 year ago on Google
    I have been here before without the best experience, but then last week I was treated by Nicholle Rothengass PA-C and it was a wonderful experience. She was professional, attentive, listened to my concerns and treated me with respect not just another whining patient. Thank you Nicholle for making my experience great and making me feel better!!
    1 person found this review helpful 👍

  • 5/5 Michael Z. 10 months ago on Google
    I took my daughter to receive a physical for high school sports and the experience was top notch! Quick line, friendly front desk nurse, professional nurse practitioner and ECG tech, and a well kept office. Highly recommend!
    1 person found this review helpful 👍

  • 3/5 Maggie A. 11 months ago on Google
    We so rarely are able to get into our doctor, we used to rely a lot on this place. Our last couple visits had zero follow up and overcharged us. I’ve been arguing with them even after speaking with blue cross regarding our coverage. Excellent PA’s, terrible everything else.

  • 5/5 June J. 11 months ago on Google
    This is by far the best Urgent Care I’ve ever been to. The service is quick and easy. The staff is friendly and caring. I’ll continue to have them take care of my health needs. I’m disappointed that the nurse practitioner that I see is no longer there. It was abrupt and puzzling to me why my healthcare provider was no longer on staff. I was not given any explanation.

  • 4/5 Kia J. 8 months ago on Google
    Friendly service from appointment scheduling to checking in to the nurse and finally the FNP. The only downside was the wait. My appointment was at 11:40 and I wasn’t seen until 1:15pm. It ran me really close with another appointment and one of my kiddos had a meltdown at the end because of the long waiting. Other than that-I had a great experience. I’d definitely return if I ever needed to do so.

  • 5/5 Kamila Z. 9 months ago on Google
    All the staff was very nice. I made an appointment beforehand for my toddler so I didn’t have to wait very long. The nurse and doctor were excellent with my baby and got straight to the point. Would definitely go again. It’s refreshing to find a place where people seem to actually enjoy what they do.

  • 5/5 Jessica M. 8 months ago on Google
    Great experience. The last thing you want to do when sick is wait forever at the doctor’s office. I was in and out within 45 minutes. All of the staff was very friendly and listened to my concerns. I appreciate the practitioner being thorough and ruling out multiple things.

  • 4/5 Doug M. 7 months ago on Google
    Great care after the wait. But impossible to get on the phone and they don’t react to messages. I’ve tried to call 3 times today about test results. Never got through. Sent them a message 5 hours ago and no response or even acknowledgement that they got it. But the docs and assistants are friendly, helpful and knowledgeable.

  • 5/5 Suzy L. 9 months ago on Google
    Appointments available, quick check in and immediate help. Professional and very patient with medical issues. Good prices for Urgent Care center and great location. I have received good medical assistance and advice as well as recommend prescribed medication as needed. I recommend this medical center and will continue to use them for any health issues.. Thank you!

  • 2/5 McKenzie D. 6 months ago on Google
    The staff is nice. I’ve been here a few times and only been upset by one nurse practitioner who said she didn’t see anything wrong but my results came back with Strep. However the last time I went, they told me I needed antibiotics and never sent them. It’s been days of calling and leaving messages to not hear anything back. Super frustrating because my issue hasn’t be resolved and this is the urgent care I normally like to go to.


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