We stopped in over Thanksgiving weekend to get a ring (my grandmother's wedding ring) resized. Imagine our surprise when we found out it would cost $220!! Apparently you're now forced to "bundle" a resize with several other services - no choice on this. This comes down to greed, pure and simple, especially since this would've been a size smaller - meaning Kay's would be getting a small quantity of gold in addition to the money. This included what is normally done anyway after a resize - cleaning, check stones. No warranty on anything either. We wrote to corporate to voice our concerns since we've spent a lot of money with Kay's over the years. After getting a call back, we've decided to never patronize Kay's again. The smug attitude we got from corporate was the proverbial "straw"... "gee, sorry you feel that way". Took the ring to Kline's in Port St. John - $40 to resize. The service at Kline's was wonderful.

My husband and I ordered a necklace to be designed. I was very specific on what I wanted. Myself and the salesman had detailed conversations about this. It came back a week late and nothing was right The design was completely off and so bad im really surprised the person who actually did the work even let it walk out their door. So I sent it back to have the work undone and was told it would take 2 weeks. It's been 3 and still don't have my necklace. We also bought a wedding set from their to be sized and soldered together. The rings came back soldered backwards. Customer service inside was good but outside of that, I would strongly suggest going elsewhere as gold and jewelry are expensive enough then to continually have to pay for their mistakes is bad business. Needless too say they just lost 2 customers.

I am a longtime customer of Kay jewelers. Rolinda is my lifelong sales rep, and I have actually followed her around too many stores that she has worked in. She is the best in the business and always directs me to the best options. The thing I love most about Kays is their trade-in program. You can’t beat the quality there and they stand behind their work.

This is a great store. Something for everyone. My wife and I have been shopping there for years collectively. The warranty is great and they will help find what you are looking to purchase. See Rolinda. She is awesome!!!

I have purchased several pieces of jewelry at the Titusville store and Rolinda has always delivered the BEST sales experience for me. Rolinda does a great job at helping you select the jewelry piece and design you are looking for. She knows JEWELRY and I always appreciate her not pressuring me into buying something that I didn't want. I highly recommend you go and see Rolinda!

I recently purchased a diamond pendant from Rolinda. She was extremely professional and her experience was obvious. She guided me to find the perfect diamond. Highly recommend Rolinda if you want the perfect piece of jewelry.

Awesome service, very knowledgeable, and always willing to take the time with you to make sure you get exactly what you want. Its always a pleasure doing business with this store and Jennifer Bloom the store Manager.

Excellent customer service!! I Showed up at closing time (I was unaware of their hours) but the gentleman took us in and checked my ring for me! So nice of you! That is going above and beyond! Thank you again for having great customer service. Highly recommend this store. They are kind and helpful. Overall Great experience:)

We walked in the store and immediately greeted by friendly, courteous employees. We were helped by Jennifer who stepped us through everything we need to know to get the perfect set of rings. Thank you so much!

Never had to buy much jewelry before; but have had some great experience here and the sales people don’t seem to be pushy from my experience. I have also used them for various checkups on the jewelry and every time they keep track of it. They email and call when the pieces come back. This is such a great trait in a business