We have had the most fantastic service from Robert right the way through our wedding planning process. First, he managed to re-size my engagement ring to fit, when no other jeweller I approached was willing to touch it - even in Hatton Garden (it's a half eternity ring, which he took down by 5 sizes!) Then he helped us to design our dream custom wedding rings. I wanted mine to match my engagement ring exactly, but in yellow gold - the result is perfect! It looks like they were made together! And my husband is equally happy with his mixed metal band with platinum & gold. Friendly, reliable service, upfront & fair prices, beautiful fine jewellery & a gorgeous great Dane pup in store to welcome customers... what more could you want?!

Been in and out of this jewellers for years and always had a fantastic service. This time though Robert James jewellers have gone above and beyond with what they created for us. Took 5 beaten up old rings in and this craftsman has designed and created the most beautiful ring I have seen. The whole shop are wonderful and bubbly including the on site pooch. All I can say is if want great service and old school craftsmanship, this is the only place to go. Thanks again to all involved.

I found tgat my first experience is that there where blonde lady with glasses were very stand offish , bit abrupt , and I would certainly never recommend this shop ' unfortunately '

I have had several pieces made by Robert. I inherited some jewellery and wanted to have them remodelled so that I could wear and enjoy them. I’m thrilled with all of the items I’ve had made here, the old fashioned rings have been given a new lease of life and I now love wearing them all. I also take things in here to have them checked for valued. I have recommended Robert James Jewellers to several friends who have also been chuffed with their new items. I had my engagement ring reset and my wedding band remodelled and set with diamonds a few years ago and I still love them as much today. Robert is a true craftsman and everyone that works here are helpful, warm and welcoming. Love the dogs too!

I went in to Robert James last weekend and was greeted by a lovely blonde lady in a long green dress wearing glasses. On another occasion I was helped by a lady with short blonde hair with glasses showing me a few options of bracelets which my partner bought me for our anniversary present. She was friendly, helpful and honest I was querying about some hoop earrings. She was kind and helpful, she showed me a few different options within my price range. She ordered them in for me and I love them! I would definitely recommend going to this jewellers for basic staples and one off beautiful keepsakes (they don’t just sell jewellery! For Harry Potter lovers).

I left as a happy customer! I really appreciate the honest feedback and also alternative solutions provided. So they were not merely executing what I had asked to be done, but that they were able to tell me there’s in fact a better way. Often as lay customer, we just don’t know what we don’t know. Craftsmanship was spot on as well.

Brilliant service and amazing products. Robert made our wedding rings. The personal service he gives with the talent he has is worth every penny. Thank you!

Amazing customer care, fair priced, had custom made rings and they turned out better than imagined, Robert listens to every request and suggests possibillities to ensure your ideas come to life. Have already started to recommend people, 5 star service!

I rang the bell, as instructed by the notice on the door, and stood outside the shop for 10 minutes waiting to be let in, even though there were several staff visible inside, (and a Great Dane!!). I left. How can you run a business like this? I won't be back.

Robert is an ace jeweller can't recommend him enough

I had a very disappointing experience with this jeweller. I had requested that a very special ring that belonged to my mum be reduced in size so I could wear it. Anyone who has lost a loved one will appreciate that these items have huge sentimental value. When I collected the ring I was devastated to see that not only had the original hallmark been totally removed but the sentimental message inside the ring had vanished too. I was heartbroken as you can imagine. There was no genuine apology or appreciation to the fact that this was their fault. I’m extremely disappointed and dissatisfied with the service and the outcome.The ring also feels far less solid than it did. Maybe I’m being cynical but with the value of 18ct gold as it stands I’d say someone has taken a good junk from this ring and made a rather nice profit from it. So I would be very cautious using this local jeweller for items of genuine value or sentimental value. I certainly will never be using this jeweller again.