1/5 Steve M. 1 year ago on Google
I've
been
a
patient
at
this
surgery
for
many
years.
I
appreciate
how
challenging
recent
times
have
been
for
the
NHS.
Doctor
Fenwy
has
always
been
a
great
GP
for
my
family
and
is
an
assist
to
the
surgery
and
the
NHS.
The
way
I
was
dealt
with
this
morning
by
the
Practice
Manager
was
shocking!
I
went
down
to
the
surgery
to
try
and
make
an
emergency
appointment.
I
tried
to
call
previously
at
the
time
specified
to
get
to
see
The
Doctor
and
was
unsuccessful.
I
was
unaware
that
you
could
no
longer
go
down
to
the
surgery
to
make
an
appointment.
Therefore
I
called
the
reception
(from
the
same
room)
then
got
through
and
got
told
to
hold
the
line
by
the
receptionist,
then
for
the
line
to
get
cut
off!
I
stressed
this
to
the
reception
and
Practice
Manager
and
once
again
despite
being
in
the
same
room
got
told
to
phone
back!
I
then
got
through
to
then
initially
be
told
their
receptionist
there
no
appointments.
She
then
said
there
was
a
slot
available
thankfully.
I
was
waiting
outside
the
surgery
before
they
opened.
The
Practice
Manager
even
saw
I
was
waiting
after
she
had
stepped
out
of
her
car
and
entered
the
surgery.
At
no
point
was
it
mentioned
until
I
walked
in
they
don't
do
walk
in
appointments.
I
understand
they
have
a
process
to
follow
and
also
as
a
Manager
the
public
can
be
tricky
to
deal
with
but
at
the
same
time
had
a
little
common
sense
/
empathy
be
shown
then
what
became
a
stressful
situation
could
have
been
prevented.
I
don't
want
to
go
to
the
Doctors
if
I
don't
have
to.
I
also
don't
want
to
go
to
A
and
E
and
add
to
their
burden
but
when
you're
in
pain
you
just
want
to
be
seen
and
get
it
sorted.
Also,
if
you're
someone
that
suffers
from
mental
health
issues
that
might
need
help
there's
also
a
better
way
to
deal
with
people
too.
I
want
to
add
the
receptionist
I
spoke
to
was
friendly.
I
admit
i
was
frustrated
but
wasn't
rude
or
abusive
to
anyone.
Even
when
I
asked
to
take
the
name
of
Practice
Manager
she
continued
to
be
rude/smug
when
I
was
speaking
to
the
lady
that
confirmed
my
appointment
she
came
back
to
talk
to
me
even
when
I
stated
that
I
didn't
wish
to.
I
will
look
forward
to
discussing
the
matter
with
Dr
Fenwy
when
possible.
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