Airjump Trampoline Park image

Airjump Trampoline Park

Recreation center Leisurecentre

👍 This place is a little bit of a hidden gem. It's tucked away at the back of an industrial estate area next to the Nugent centre. There isn't any signage pointing you down the side road it sits on, however it is quite large. It works on an hourly booking system so you can either book a time online or... People often mention staff, time, kids, children, trampoline, good, jumping, told, jump, park,


Address

5a Lagoon Rd, Orpington BR5 3QX, United Kingdom

Website

www.airjumptrampolinepark.co.uk

Contact

+44 800 677 1502

Rating on Google Maps

4.00 (564 reviews)

Open on Google Maps

Working Hours

  • Sunday: 8:30 am to 5:45 pm
  • Monday: 9:30 am to 7 pm
  • Tuesday: Closed
  • Wednesday: 9:30 am to 7 pm
  • Thursday: 9:30 am to 5:45 pm
  • Friday: 9:30 am to 5:45 pm
  • Saturday: 9:30 am to 5:45 pm

Featured Reviews


Frequently mentioned in reviews: staff (27) time (19) kids (18) children (12) trampoline (11) good (10) jumping (10) told (9) jump (9) park (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Varnava C. 4 years ago on Google
    This place is a little bit of a hidden gem. It's tucked away at the back of an industrial estate area next to the Nugent centre. There isn't any signage pointing you down the side road it sits on, however it is quite large. It works on an hourly booking system so you can either book a time online or rock up and pay. You basically get an hour slot. Please note you need to wear their special socks which will be an additional cost if you haven't been here before. Also 3yr olds must be accompanied, but this is a good call as it can get quite rambunctious in there. There are a variety of trampolines and the places seems generally well ran, it can work out quit expensive though. 41 pounds for an adult and 2 children (including buying the socks for first visit). They have lockers and a cafe onsite which is good for the lazy parent who wants to just sit and watch. Worth noting they do parties here however I have heard that it is quite popular so you need to book very early. Please do note that parking is VERY limited, you may want to think about bus or walking if you live nearby. All in all some good active fun for the family, recomended.
    3 people found this review helpful 👍

  • 1/5 Emma W. 6 months ago on Google
    This place is disgusting it’s not clean in the slushie machines there is black mould. The staff are so rude and shout at the kids for no reason, they are not there to keep the kids safe at all as they’re just looking down at their phones the whole time. I’m shocked at the manor in which the staff spoke to the children they really are the thieves of joy! I will not be spending a penny more in this place and I will be sure to tell all my friends about the awful experience.
    2 people found this review helpful 👍

  • 2/5 L 1 year ago on Google
    I did do a previous post but it does not show up conveniently. I visited here last Wednesday for my sons birthday treat me and my three children we was having fun jumping for about 30mins i was jumping with my three year old daughter no staff on the side said a thing then all of a sudden some bloke who was staff told me I'm not allowed to jump with her i have to sit on the side which totally ruined the point of being there. Staff look unhappy and bored all the time and the cafe staff gave me a nasty look when I only spent £16 on small slushies I will be going to jump giants next time
    2 people found this review helpful 👍

  • 5/5 Andrew G. 1 year ago on Google
    Had our daughters birthday party here,venue is really nice (was cleaner and fresher than other similar venues I've been to nearby), plenty for the kids to enjoy and staff were helpful throughout booking. There is slightly less stuff than those other venues but nobody cared as everything else was great. Add to that the party room is isolated and air con it really feels a step up from those other places. We'll definitely use again for our son when he's due a party. Only downside is that there isn't loads of parking, but it didn't cause problem for us
    2 people found this review helpful 👍

  • 1/5 Katie C. 8 months ago on Google
    First and last time I’d ever visit this place. The staff were miserable, telling children off left right and centre, making them feel uncomfortable and making parents feel on edge. They were like fun killing vultures - I’ve never known anything like it! I understand there has to be rules & regulations for everybody’s enjoyment & safety but this was ridiculous, like a boot camp! The place was empty for obvious reasons - huge disappointment and complete waste of money. Only one basket ball ring in working order in the whole establishment and it looked on its last legs. Never again.
    1 person found this review helpful 👍

  • 1/5 alfie_ 5 months ago on Google
    Staff were absolutely horrendous. They were the most miserable people I’ve ever seen and gave me evils the whole time. One staff member even threatened to “spark” my son for not keeping the ball in the netted area. Worst experience I’ve ever had and the nuggets had mould in them and gave my Nan food poisoning. Needs to be shut down immediately.
    1 person found this review helpful 👍

  • 5/5 Miguel S. 1 year ago on Google
    Good fun they could sell healthier foods and have bigger water bottles. Or you can bring one yourself.
    1 person found this review helpful 👍

  • 5/5 David P. 1 year ago on Google
    Brilliant trampoline park. It may seem a little smaller than say gravity and bluewater but it is a perfect size. It is double the price of gravity for the parent toddler session but at £13 for both of us it is still good value for money. Parking can be a nightmare, so best to arrive early as parking across the road may be needed. Lockers are a nonrefundable £1, it has the option to tap the card but this has never worked the few times I have been here. The slush was reasonably priced and all the staff are smiley and friendly. Me and my 3 year old really love it

  • 1/5 Neville E. 4 months ago on Google
    Horrible & unhelpful staff at the Orpington Air Jump Trampoline Park. If I can give a lower rating I would. I took my little one today for a party and the siblings wanted to jump as well. I paid for an hour jump at 1:29pm, I even asked the staff how long is this jump for & he said 1hr. At 2:10, my DD came to me that they were all sent out from jumping. I went to the CS desk and told them I paid at 1:29pm for an hour jump which was meant to end by 2:29pm not 2:10pm but a senior staff was adamant & she said there was nothing she could do that they jumped already and that’s it. She claimed the session started at 1:15 and ended at 1:15. I wasn’t told this from the start, i wouldn’t have paid for it to get less time for the kids. So basically I paid for 1hr and kids only got 35-40mins jump. That is a rip off and I’m am not happy at all, mostly about the rude approach by the staff. They are not polite and should learn good communication skills.

  • 1/5 Manish M. 3 months ago on Google New
    I celebrated my son's birthday at Airjump Trampoline Park, which offers an air jump trampoline experience for kids. While the overall event was enjoyable, I encountered a disappointing situation that compelled me to give it a 1-star rating. We had booked tickets in advance and inquired about the policy in case a child didn't turn up. The staff assured us that they would add credit to our account for future use. Unfortunately, when one child didn't attend on the day of the event, the staff declined to honor their earlier commitment. This inconsistency in their policy was both frustrating and disappointing. The lack of transparency and failure to uphold their own promises left a negative impression on what could have otherwise been a positive experience. I hope this review serves as a cautionary note for other customers. Clear communication and adherence to policies are crucial aspects of customer satisfaction, and I was disappointed to see these lacking at Airjump Trampoline Park. I encourage the management to review and improve their policies for the benefit of future customers. Honest communication and consistency are vital for building trust, and I hope my feedback is taken constructively.

  • 1/5 Molly F. 5 months ago on Google
    Don’t bother!! Parking is awful for a start. My friend stood holding a 1 year old on the side whilst watching over the other kids as there not allowed on alone she was told to get off as the baby had no wristband or socks even though she wasn’t jumping. The boy and girl then stand there blatantly slating her and the girl mimics what my friend was saying. In future concentrate on the 15 year olds that are in the under 5s throwing stuff around and adults just sitting in there with no kids blocking stuff off then babies could actually go in there! The way they speak to the kids also is disgusting for sitting there having a little break. Not worth a penny, we took 9 kids never again! I’ll also add no safety briefing either👍🏼

  • 5/5 Joanna C. 6 months ago on Google
    I love the lay out of this space, it is very well controlled as in qty of jumpers there, I book 2hrs for the kids which was just right for them, the cafe is well kept and staff where really nice, lovely array of snacks for the kids. Will vefo go again the only fault is that the parking is small, they only have roughly 10 spaces,. It's in an industrial estate so I found it hard to park there, but the turn around is quick so with in 10 mins a space became free. So next time I will arrive a little earlier to get a space in time.

  • 1/5 Saran J. 5 months ago on Google
    I just had been to the trampoline park in Orpington with my very mild special needs son a couple of days ago and I would like to say I was utterly devastated with the experience. I have been to this park with my son many times and always have let the staff know he needs to be reminded to move off from the foam bed after jumping. He is a very quiet boy and may not listen the first time but when told again he will move and has been doing this in all other previous visits. This is because he takes time to process the instruction. This time I heard from the other children who accompanied my child saying the staff were rude to him and asked him to move off very rudely. Also, a staff came up to me and told my son ripped a foam bag and he was suggesting subtly that I might need to remove him from the area. I mentioned I could be a carer but not willing to pay just to take care of my son, as I am not a fan of trampolining. He said they have carer free sessions for SEN children on Sundays. Does that mean there is no inclusion and special need kids can attend only one session in a week and that too on a Sunday morning, without being judged and told off? If this is the policy, then as a mother of a special needs child I would recommend it to be reviewed as this is not fair for the children with no inclusiveness offered. That’s a miserable situation for a child with needs in a country which promotes inclusiveness. My son was visibly upset and refused to use the park again. I am never taking him again and would definitely not recommend to any family with or without children with needs. I checked with another trampoline park and they were so helpful in calling me to answer my online enquiry on payment for a carer. They let me know carers need not pay and can follow their child, taking care of them whilst the child uses the trampoline. They also mentioned they have exclusive sessions for special needs children but are also inclusive.

  • 4/5 Bev H. 5 months ago on Google
    I go here every week for a keep fit class. The instructor is great. Great fun and everyone is friendly. It lost one star due to the cleanliness of the place. Needs a good clean.

  • 1/5 Rob C. 4 months ago on Google
    Very uncomfortable kids 5 and under session. If you want to made to feel awkward this is the place for you. Been here a few times over the last couple of years but today has ruined it. Whatever lawsuit has happened has ruined it for the kids. Everywhere you go you must be holding your child’s hand which is incredibly difficult when they are 5. The staff will make sure to stare you down and promptly tell you off. It’s a trampoline park at the end of the day, staff need some lessons in how to treat people who have paid to visit.

  • 1/5 Andre B. 1 year ago on Google
    First and last time we visit this place! The reception staff were fine, but the staff around the jumping zone were strange. They made it difficult during our visit over basic things and making me go back to reception constantly during our time jumping. From making me change my socks (even though I was told they were fine), making my children feel uncomfortable and only asking them to move and to not sit on the side. I lost count how many children I saw sitting down in random places taking a rest and finally asking me to get a wrist band even though I was jumping for over 20mins. This place is weird. Save your time and go to Oxygen.

  • 4/5 Peter F. 1 year ago on Google
    Really good trampoline park - the equipment was clean and well maintained albeit with a couple of items not working. It is quite tricky parking there though, so give yourself time to find somewhere nearby. Food was good and the little cafe, which overlooks the trampolines and is easily accessible to them, is nice, but it can get quite warm up there. Staff were friendly on the whole but not always switched on.

  • 5/5 Carla A. 1 year ago on Google
    Always have great time here and staff are always more than great

  • 4/5 Len Bell (LJ Home Specialists L. 1 year ago on Google
    Very small air jump trampoline park, rules are silly couldn’t bounce with a first timer on the same trampoline, my daughter who was 3 years old. Got told off 😮 other than that ok. Some Staff pleasant enough and caring after someone got hurt.

  • 4/5 David H. 1 year ago on Google
    The place is nice but a bit pricey. Food prices also high. However all went smooth and my children had fun. Intrigued me though that there was no brief before entering the jumping area.

  • 5/5 Lewis R. 1 year ago on Google
    A gem in the rough. This place is a great day out for a family. I visited here a long time ago, for a birthday party. It was absolutely fantastic. Safety is a non issue. The team always go over the dos and don'ts effectively.

  • 4/5 Kamar Z. 1 year ago on Google
    Went for my son's friends birthday party. He had great fun trampolining. They organised the drinks and food. Most enjoyable for the kids. Great venue for 9 to 13 year olds. Surprisingly not too hot inside. The party room was air conditioned which helped. Toilets were clean and well maintained when we went.

  • 3/5 Corinne M. 1 year ago on Google
    Not as much space as other trampoline places but with there's a few people it is good. Becomes a bit boring after 30mins as there's not much activities. Limited space for those who are not participating in jumping.

  • 4/5 cheyenne p. 1 year ago on Google
    My daughter & I had a great time here but there are quite a few restrictions that the staff had to constantly remind you about. And when I left I cheerily said 'thank you we had a great time' and the 3 staff members at the counter looked at me like I was crazy?! Maybe they're not used to having polite and happy clientele. A positive response back would have been nice. But all in all a fun day!

  • 4/5 Melinda M. 1 year ago on Google
    The place itself is very good. Also the quality of the food. The ladies that helped with our party were very friendly. I would however recommend they improve on the environmental side of things, they are using/selling lots of plastic bottles and cans but there is no recycling facility. I think that is really important in our times if you want to be responsible business. The are also using single use plastic cups for the parties while they could easily have reusable plates and cups.

  • 5/5 Virgenia V. 2 years ago on Google
    Highly recommended, kids love the trampoline, very organised and a lot of friendly staff whose watching for kids. There’s a cafe in the top floor and soft play in the bottom, free parking space.


Call +44 800 677 1502 Open on Google Maps

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