Maxwell Hotel image

Maxwell Hotel

Bar Pub Sports bar

😠 Oh my word, never before have I been treated so badly by a staff member. I went here for some birthday drinks with friends before we went up to London and from the moment BEFORE we had even entered the pub we were shouted at by one of the staff that came out of the pub (the bald guy). He had a go a... People often mention staff, friendly, great, good, friends, Good, Orpington, drinks, seating, atmosphere,


Address

6 Station Rd, Orpington BR6 0RZ, United Kingdom

Website

www.themaxwell.co.uk

Contact

+44 1689 662228

Price rating

$$ $$

Rating on Google Maps

4.10 (337 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: staff (20) friendly (14) great (12) good (10) friends (9) Good (7) Orpington (7) drinks (6) seating (6) atmosphere (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Island H. 2 years ago on Google
    Oh my word, never before have I been treated so badly by a staff member. I went here for some birthday drinks with friends before we went up to London and from the moment BEFORE we had even entered the pub we were shouted at by one of the staff that came out of the pub (the bald guy). He had a go at us because we were about to walk through the apparent wrong entrance (even though there was a big sign that said "welcome" above his head) and shouted at my partner and her friend because they asked if they could sit outside, he argued that we needed to come in through the other entrance and sign in (which is fine but how about asking us respectfully!?). We took this one on the chin as it was my birthday we didn't want our day to be ruined, ignored it, and decided to walk in through the other entrance, to which point he came inside and he AGAIN shouted at me before I had even stepped foot inside that my mask wasn't on properly (I just hadn't put it on properly yet because I wasn't inside the building yet). My tolerance was getting lower but I still acted respectfully and ignored it and went inside to sign in. He then gave us all a really dirty look as we walked in as if he did not want us there, felt very hostile and awkward, and he rudely then asked for my name and made a strange gesture to me because he did not know how to spell it (rather than just asking me how). He then screeched at me because I rested my hand on the bar while he was writing and abruptly told me to "get my arm off the bar". At this point, I had enough of how he was treating me and my friends and I just stormed out. We all left disgusted and extremely disappointed. I am all for respecting and abiding by the rules but he was just using it as an excuse to try and scare us out of the pub and let his anger out at someone. I would not recommend this pub to a dog let alone anyone and judging by the other reviews on here he is always like this. I am sorry but this is 2021 and you cannot treat/speak to people like that. This isn't the 1980's where you can just boot someone out of the pub for no reason or because you don't like the look of them, this isn't an episode of Eastenders. I am a very tolerant person and it will take me A LOT to leave a negative review let alone a 1-star review somewhere (this is my first one on TripAdvisor) but this experience took it too far, how dare he speak to my partner and friends like that. I don't usually do the "avoid at all costs!" reviews but that line hits the nail on the head, do not even bother thinking about going to this place!
    7 people found this review helpful 👍

  • 5/5 Atlas 1 year ago on Google • 763 reviews
    Came for a few drinks as it's a stones throw from my friends flat. Really good vibe and friendly staff, the drinks were a great price too. Nice seating area outside with heating but plenty of seating inside too, which has a big TV too for sport.

  • 5/5 Clive G. 1 year ago on Google
    Love the Maxwell. The lady behind the bar is very attentive and friendly. A great place to watch sport.
    2 people found this review helpful 👍

  • 5/5 Deborah B. 5 months ago on Google • 148 reviews
    We didn't eat, but since the change of owners the pub is lovely. Plenty of games to entertain children and a warm welcome from staff
    1 person found this review helpful 👍

  • 4/5 Judy W. 11 months ago on Google
    Newly refurbished, opened 30th March. Very tastefully decorated and very smart. Good prices too. Only sadness is that if you're vegan the only thing to eat on the menu was chips and a mixed salad, very poor for this day and age.
    1 person found this review helpful 👍

  • 2/5 Tom M. 2 years ago on Google
    Service was quick enough but didn't feel like a particularly welcoming environment.
    1 person found this review helpful 👍

  • 1/5 Peter B. 2 years ago on Google
    The bald guy on the bar was incredibly rude, I wasn't in the mood to humour him so we left without ordering anything
    1 person found this review helpful 👍

  • 5/5 Laurence W. 6 years ago on Google
    Really enjoyed playing at this pub. Lovely staff and customers. Well priced beer. Has good parking but does get busy.
    1 person found this review helpful 👍

  • 5/5 Ali H. 10 months ago on Google
    Just had a lovely lunch with my partner and son. Lovely food and great atmosphere. Would definitely recommend and can't wait to come back..
    1 person found this review helpful 👍

  • 5/5 Sam S. 3 months ago on Google • 22 reviews New
    Really nice pub and great for watching the football. Stayed for a few hours watching the football. Good food, good beers on tap and friendly staff.

  • 5/5 Pamela H. 6 months ago on Google • 14 reviews
    Very welcoming and child friendly. Comfy seating with clean accessible toilets. Outside seating area. Good food and good beer served by excellent staff. Highly recommended.

  • 5/5 Anita S. 1 month ago on Google • 11 reviews New
    Attended a friend's 50th birthday private function tonight and the buffet food was amazing. Best pub buffet I've had. Friendly staff too. First visit to The Maxwell, very impressed.

  • 5/5 Nicolas M. 2 months ago on Google • 10 reviews New
    So much better since the re fit. Great staff, good beers and loads of sport

  • 5/5 Richard J. 1 month ago on Google • 5 reviews New
    Food was so lovely and well prepared hats of to the chef Lenny and the lovely bar staff

  • 5/5 Kathy R. 10 months ago on Google • 4 reviews
    Came with friends and had a brilliant Friday night - there was a dj, great atmosphere and friendly and attentive staff. Delicious food which we were warned there might be a wait for as the kitchen was busy, but came really quickly. Excellent night out, we’ll be back.

  • 2/5 Viveca O. 3 months ago on Google • 4 reviews New
    Went today for food and drinks the roast dinner was below average brocolli raw potatoes bad quality and not traditional roast potatoes. Cauliflower cheese cold and no one came to check if food was ok. Upon complaining no apology or any attempt to offer a drink or coffee for the issues raised. I asked if I could try a bit of the rose wine which was opened as I wanted to buy the bottle I was told we are not allowed to do that which I have never experienced before. Shame as nicely decorated pub and they show the sports sadly I will not be returning.

  • 5/5 steve B. 1 month ago on Google • 4 reviews New
    This pub may be just a step off the train (so close to Orpington stn) but it has everything each day of the week from poker to music to darts to food to jenga, good prices and great bar staff . Check it out.

  • 5/5 Tony H. 7 months ago on Google • 3 reviews
    Maxwell is fast becoming my favourite pub in and around Orpington. Used to pop in on a daily basis many years ago for a quick pint after work and it was OK then. Since the refurb and new landlord and lady it's much much improved and I can see they going out of their way to make it a community hub what with OAP specials and Kids Breakfast club amongst other things long may it continue.. However the biggest change is they are now dog friendly and even have a pooch menu which is brilliant. Food and beer prices are about average for the area and the atmosphere is very friendly. Well worth the 5*.

  • 5/5 Andrew M. 11 months ago on Google
    In the heart of Orpington town, A pub of old repute wears its crown, The Maxwell, an inn of great delight, Has been transformed, a wondrous sight. From days of yore, its walls did crumble, Yet patrons still, in droves would stumble, To sip a pint or share a tale, Within this tavern, now reborn and hale. The bogs retiled, a gleaming scene, A testament to wealth and sheen, Yet in this grand and stately space, A small dilemma they did face. With funds depleted, corners cut, The Maxwell's purse, now tightly shut, No bleach blocks for the urinals found, A humbling scent did then abound. But in this pub, we raise a cheer, For change and progress, far and near, With liquid gold in glasses clink, We'll not let odors make us shrink. So gather 'round, dear friends, and toast, To Maxwell's pub, our humble host, Through gleaming tiles and scents untamed, Its refurbished soul, now proudly claimed.

  • 5/5 Megan A. 10 months ago on Google
    Visited here twice now with my mum both times we’ve been it’s been fantastic, great atmosphere, friendly staff, great drinks and really good vibe. Can’t wait to come back again!

  • 5/5 Vladimir L. 2 years ago on Google
    Good atmosphere. Good selection of larger and a nice big TV showing sports. The only decent pub in Orpington

  • 1/5 dale n. 1 year ago on Google
    Awful as wouldn’t accept my Id card which is recognised by the government and the bar staff were very rude I don’t recommend this pub to anyone I think it should be shut down for good

  • 5/5 Neal R. 2 years ago on Google
    Great wee spot in Orpington, the staff were accommodating and friendly. They allowed us to keep our bikes inside the pub whilst we watched the football. Good selections of beer on tap as well!

  • 5/5 Rob M. 1 year ago on Google
    Great choice of beers and friendly staff.

  • 5/5 Kerry O. 2 years ago on Google
    Had a great time with friends the landlady was so welcoming lovely lady 😊

  • 4/5 Hilary D. 2 years ago on Google
    Pleasantly quiet but would have liked the CH on@

  • 5/5 Tony C. 1 year ago on Google
    Used the pub in the 80's and it hasn't changed. That is a good thing btw. Proper battle cruiser this one.

  • 4/5 Hannah-Amy C. 6 years ago on Google
    A nice pub, clean and friendly with nice decor. It also has a TV and dart board. However it has more of a restaurant feel than a pub feel.

  • 5/5 Edward D. 3 years ago on Google
    Popped in for a quick pint on my way to visit friends. Best pint of Old Speckled Hen I've ever had, perfectly kept and served. Friendly staff. Good social distancing policy in place.

  • 5/5 Stephen B. 1 year ago on Google
    Beautiful place for a drink. Big screen TVs. Music on monthly. Plus outdoor seating and covered seating. Area. Excellent transport links as pub is across from train and bus station. Great place for a quiet drink, friends night out, sports nights. Really worth dropping in.

  • 4/5 Tony 1 year ago on Google
    A great place to meet from the station. Really impressed with service. Do not come regularly but if you get a decent table you'll be happy

  • 4/5 gail h. 1 year ago on Google
    A very nice cheese and tomato roll. Friendly staff. Horrible giant Ash trays on outside tables. A decent pub rater then posey.

  • 5/5 Andrew G. 1 year ago on Google
    Friendly bar staff, close to bus stops and station. Added bonus they had the England game on! Only bad point was the England result.

  • 5/5 Harriet M. 1 year ago on Google
    Very friendly. Perfect place for christmas eve drinks!

  • 3/5 Craig M. 1 year ago on Google
    Perfectly located near Orpington train station. OK place for a stop off pint.

  • 5/5 Jonnie W. 10 months ago on Google
    I haven’t been here before but I could instantly tell that the recent refurbishment was a marked improvement. Other people were commenting on how amazing it now is. The menu looked superb, although I did not eat. The bar service was swift, really friendly, and helpful about the local area.

  • 5/5 Jack E. 7 months ago on Google • 2 reviews
    Best pub in south east london, , best staff (special shoutout to Flo), great food (especially roast dinners and pie and mash) plus its 10 seconds from Orpington station. Thank you Maxwell, see you next week

  • 4/5 Jerry D. 1 month ago on Google • 1 review New
    I like the warm friendly atmosphere, and the chilled out background music.... I have not eaten in here yet, but I enjoy a good pint of Guinness, & they deliver that here 👍


Call +44 1689 662228 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Food
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Food at bar
    • ✓️ Hard liquor
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✗ Takeout
    • ✗ Delivery
    • ✓️ Outdoor seating

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