Nice coffee, helpful staffs. Toilet is available at mezzanine. Free Wi-Fi called “the cloud”

Really nice coffee and croissant. Nice location and not very crowded on a saturday afternoon unlike Costa coffee.

Overall we enjoyed a pleasant lunch here, our food was very tasty and used high quality ingredients. The service was unfortunately slow and I felt my toasty was a little underdone, the bread was a little soggy as it hadn’t had quite enough time to crisp. However, the setting was pleasant and I’m sure we’ll enjoy another lunch here in good time.

I think the staff were having a rough day, with some obnoxious visitors. My wife and I had excellent service, and the staff gave of their best. A pleasant break and a nice coffee.

Good place to have hot drink with selection of sandwiches, cakes or pastry. Tables on the ground floor and upper floor. High chairs available if you are with you little one. Friendly staff and great quality of service.

The seats outside are top when the weather is awesome

Went in to get a window seat. By the time I was served there were no seats available. I went up stairs and was cooked by the heating.

Myself and my friends came here after work, we were talking amongst ourselves saying should we sit upstairs downstairs ect… then a very rude male worker butted in our conversation and said there chairs are in front of the stairs because that section is obviously closed… unfortunately we had already paid for our drinks so did not have the option to leave. Extremely rude and damped our experience, seeing as we wasn’t even talking to him in the first place AND there were customers sitting upstairs…

Didn't experience anything other than a completely empty fridge when I visited today for a sandwich with my husband and mum. It wasn't even late in the day, around 1pm. If your going to open Cafe Nero you need to provide a service !!

Wouldn't give a normal cup or spoon - just take away ones (although they had those in store) - even if paying the usual pver three pounds for it. Staff was rude. Tables were dirty. Cappuccino had milk which was way to hot - which is unusual at café Nero. Wouldn't go back to this branch.

This place is always dirty/untidy trays of used cups and rubbish left on all of the tables. No staff to clean up. Only go if you're willing to take away and wait 10mins for a latte and would like a hard slice of cake Would not recommend

A really nice Caffè Nero branch in Bromley high street ! Good prices and unique food items in comparison to BREAD AHEAD and GAIL’s.

The cake and coffee were lovely and the barista was very polite! It was a shame we had to wait ages for it. The door kept on opening due to the wind so was quite blowy whilst trying to enjoy the food.

Came this morning with my dog Zeus and he got so scared to progress further due to the tiles. I had to leave the queue and the lovely day behind the counter came to assist me. She saw that I was in line and had to leave due to my dog. She came and took my order as well as payment and was so helpful. Thankyou for being so understanding and friendly. Rose

At the glades it took 25 mins to be served, (1000-1025 queued) only 2 staff, a trainee and a “barista” the flat white that I ordered tasted like it came out of an old Maxpax machine. No china cups again…. Bromley South is far superior.

We normally love Caffè Nero but the Bromley one we will never set foot in again, !!!!!! You have been warned ⚠️

All's I want is a Cappuccino! Love Caffe Nero's espresso drinks. Barrista Charlie made a perfect (dry = not too much milk) cappuccino. Bravo - 11 out of 10, baby!

Good coffee, cozy place. They have seatings upstairs too but gets busier at times.

Nice coffee, nice service and nice atmosphere. Overall, a very pleasant place coffee and a chat.

Lovely tea and cake. Although would help if the names on the cakes were a bit bolder, for the less sighted people

There is no good customer service ... The staff cleared all the tables and left my table dirty ... I went to ask to clean it, she took out the staff and she left it like this ... I had to ask again to clean the dirty table. There was no Busy ... When I went to drink my drink was already cold ... Bad experience ...

A nice place to go. One of my favourite coffee spots on the High street. Usually polite and helpful staff. Drinks are good but pricey, but what coffee shop isn't these days? Haven't had food here so unable to comment.

I visited on Bromley branch on 25 th at 5 pm. Asked for a vanilla milkshake, the server a man of colour made a chocolate one. I asked for a margarita pastry he asked whether I wanted a sausage. When the drink was ready I told him it was incorrect flavour. He argued with me but then made vanilla drink.Intimidating large man. I would not recommend this branch. Also took 20 minutes to order, too long.

My flat white was beautifully made, nice and strong, not too milky. The Costa in Catford should take note, this is how a flat white should be made. Lovely courteous service with a smile.

It's always great to use Cafe Nero Bluewater. The staff are friendly and they do make good millionaires hot chocolate.

They sell coffee! Reallllllllllly slowly and really expensively! Full of mums with kids when I went! Like who brings kids to a coffee place!?🤷‍♂️ Pretentious people! That's who! 💯 But I digress, the coffee was decent, but I only went in to get out the rain! Should've just bought an umbrella tbh n tbf 🙈

The outside door doesn't shut by itself. It's been like it for months, but now the weather has turned colder, it's causing a blast of freezing air in The other door to the Galdes is permanently closed now which adds to the problem

Had a mocha and a almond croissant. I had asked for the mocha to be extra hot, it was barely warm!! The croissant was dry and stale. Left the shop with stomach cramps and only just made it to the public toilets before being very unwell. Not a pleasant experience and will not be returning.

Good sandwich and good cakes, Therefore absolutely sorry for the staff that have to share a cubicle space to try attending and serving the clients. People queuing up because the staff services are bad. Bad because they don't have decent conditions to make more. Old furniture's and bad taste decor, we can see the owners don't care about the place at all. Probably only collecting the money at end if each day. If I would go back? For sure NOT.

I waited for 10 minutes to order for the disabled boy and elderly lady I was with. The server was in front of me the whole time and refused to acknowledge us. When he finally did he appeared unfriendly and miserable. He rudely said he didn't acknowledge me as he was too busy even though there were hardly any customers. I cancelled my order and left.

Good coffee and a good choice of food. Slow service though.

Love Nero's coffee and food but like most coffee shops, the table and chairs are not cleaned often enough and when they are it smells like the same damp rag and bucket of water has done the entire place in one sweep. Get a take-out and stay safe!

Coffee was lovely but usually have to queue for a while. Two baristas, they were doing their best but tables needed clearing and cleaning. Place needs a bit of an update. The tables and chairs look dowdy.

Slowest staff I've seen, no teamwork all just doing their own thing but slowly. If two people made coffee and one took orders it would be quicker right?