5/5 Joanne H. 7 months ago on Google • 15 reviews
Today
I
came
with
my
daughter
for
her
first
cinema
experience.
We
came
with
friends.
We
had
purchased
aisle
seats
so
our
children
could
get
up
and
go
to
the
toilet
without
disturbing
others.
Once
in
the
cinema
we
were
greeted
by
an
attendant
who
came
to
show
us
to
our
sears.
Unfortunately
they
were
occupied.
There
were
no
other
5
seats
together
for
us
to
sit
in
with
our
small
children.
The
attendant
was
polite,
helpful
and
kindly
ask
for
those
in
our
seats
to
move
to
their
original
seats-
they
refused
as
they
had
come
in
a
large
party,
even
when
asked
several
times
they
were
rude
and
refused
to
move
from
our
seats.
The
manager
was
called
and
I
can
confirm
she
was
also
very
polite
but
still
the
people
in
our
seats
refused
to
move.
This
resulted
in
the
whole
cinema
being
disturbed
as
the
advertisements
were
paused,
lighting
came
on
and
everyone
was
asked
to
shift
seats
(if
they
were
not
in
their
designated
seating).
Eventually
this
was
sorted,
I
cannot
praise
the
staff
enough
as
they
handled
the
situation
very
calmly
and
even
when
the
people
who
had
caused
the
chaos
were
being
rude,
they
still
remained
polite
and
professional.
To
our
surprise
they
handed
us
and
the
others
who
were
disturbed,
free
tickets
at
the
end
of
the
showing
and
apologised
several
times.
The
staff
handled
everything
perfectly
and
were
extremely
professional.
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