An amazing stay, the staff were fantastic, nothing was too much trouble. The hotel is modern, clean and in a lovely area of the city. Parking was a little tricky, as we needed to get a print out from reception and take to the customer centre of the car park across the road, which wasn't easy to find. But again the reception staff were there to help with this and this offered a 25% discount on parking fees, which were steep, as you'd expect in Greater London. The car park was well lit, with wide spaces and 24hr security too, so this assured me that my car would be safe and secure during my stay. I had dinner in the restaurant during my stay and it was well priced and delicious, with again, great service. The menu has plenty of choice for everyone. Breakfast was great, the selection was comprehensive, and again something for everyone. My only mark down was the room and bed were both very small, but to be expected I suppose, and next time I will upgrade to a larger one with hopefully a better sized bed! Overall, I would highly recommend this hotel for a stay in the Croydon area. Thanks Team!

Unfortunately we did not totally enjoy our stay although the staff were very nice and accommodating. The rooms are very small, which is probably standard in London, but the cleanliness of the bathrooms was not great. Mold on the walls and visible stains left from the previous guests. These rooms ARE NOT SOUND PROOF. We could hear clear conversations in adjoining and adjacent rooms and not to mention the hallways. There is no fridge or microwave in the rooms or even complimentary water for guests. Please bring your own. The shampoo and conditioner in a dispensar that they provided seemed very old and not cleaned out. However, the breakfast is pretty good. They have everything, including fresh made waffles, fruit, and cappuccino machine. I wish they had more gluten-free. This is definitely a budget stay if you are not looking for anything fancy. In walking distance, there are pubs, restaurants, the tram, East Croydon Station, the bus, and a lot more, so you would never really need to leave the area. Also, be cautious when walking at night.

Had the opportunity to spend two nights at Hampton Hilton with my Partner our stay was very good the room was very nice and clean no complaints at all. Breakfast not to our satisfaction the bacon was very salty also the sausages apart from that no problems whatsoever. Will definitely stay there again as the price was good too. The staff are all pleasant and warm always at hand if you need any assistance. Definitely 5 stars for us all the way.....

I stayed with my family and children in this hotel. It was great stay. Very beautiful view from the window when u woke up. Rooms are very clean. Room service is good. This hotel is very near to public transport and shopping centre, pubs and restaurants to chill. The staff is very good and friendly especially the guy Amith he so cool. And breakfast is so so good

Very nice hotel. Smells lovely as you walk in! Very welcoming. Parking - The hotel doesn't have a car park, but there is an excellent safe car park just across the road where you will get 25% of as hotel guest. (See my other review of the car park.) The hotel is well maintained inside, nice rooms with a large LG TV, bar and restaurant area are nice and cosy. All staff members we met were friendly and helpful. Complimentary breakfast is great with lots of options including full English breakfast, waffle's, pastries, cereal and fruit. Great WiFi in room. I would definitely come back to this hotel if I was in Croydon again.

Professional polite staff at the reception Comfortable clean bedding and mattress Room temperatures were well controlled Adequate lighting enough to promote sleep Views beautiful from our window Posh clean deco in the bathrooms Safety was there

My in-laws stayed at the hotel for 4 nights. They were very happy with their stay. The staff was very friendly and welcoming especially Manoj at the breakfast. The bed was very comfortable. All beds and rooms are same size and all bathrooms have a walk in shower, so everything is quite standardised. Happy with the booking. Also customer care was extremely efficient over the phone to activate my account, that I was having problems with. Thanks for looking after us Hilton and it's staff.

Great hotel for singles or couples. A little cramped with kids. But you cannot knock it for price, considering breakfast is included. Access to London is also great as the hotel is a few minutes walk from the train station. Plenty of restaurants in the surrounding area too if you explored by foot.

Excellent location with good transport links and a modern multi storey car park right across the road. The staff were welcoming and friendly. There is a fitness centre albit small mainly with a treadmill, exercise bike and a pulley based functional trainer. The breakfast was tasty although the menu is limited. The rooms are not very spacious but that's at par with most other London hotels based in the city centres. The cleanliness was good. Overall a good choice, particularly for business travellers.

MY HONEST REVIEW! I have never stayed at a hotel where the staff have been so amazing and attentive from check-in to checkout! They work so hard to make sure the guests are really happy going above and beyond at every moment. I have had the most relaxing overnight stay and will leave with the biggest smile on my face. Maroj... You and your wife are so special and beautiful. Anna.. You are so amazing, great at your job and absolutely beautiful with all the children, allowing families to have peace while they enjoy there breakfast, it was so nice to watch how skilled you are... Always smiling and wanted to do more. Hampton by Hilton Croydon is SUPER lucky to have you all on their team. Speaking with you all and seeing how much you love your job and care for the brand is so special. Please keep pushing your love ❤️

One of the best hotels I’ve ever stayed at - not because it’s particularly fancy but it’s just so practical and good. Amazing location 5 min to a direct connection train into London center. Safe walkable area. Supermarket 2 min away. Restaurants 12 min away. Friendly front desk who is accommodating. Easy free breakfast for all. Fast access for business or socializing. Clean rooms, quiet spaces, nice lobby, good hot water and water pressure, and friendly housekeeping. A complete gem in the Hilton portfolio. Staying here for all London visits.

Stayed twice for the past month, both times very good experience! Breakfast is good clean rooms and comfy beds! Check in and check out was easy and fast. Staff always smiling and welcoming. Would 100% recommend.

Checked in by Clayton who was exceptionally helpful and courteous. Compliment to the member of staff who attended to Room 607 which was meticulously cleaned.

Rooms was very clean, staff were lovely and location is good. Room 906 is right beside the door that leads to the lift, as it is a self close door it was banging closed all night and early morning every time someone went to the lift, they really need to look at fixing so that it closes quietly but other than that I cant really find fault. It was great to be able to open a window and let fresh air in to the room instead of haviing to have air conditioning on all through the night. There is a multi story car park directly opposite which is very convenient however no discount available for guests.

Very difficult to get to, as so many road have been either closed or one way system altered. The room though "compact" was clean, and comfortable. The staff and the service were all VERY friendly and helpful, far better than Premier Inn or other budget hotels.

Stayed here a few times on business & like the stars say, it's ok. Nice breakfast although more fresh fruit would be nice. Staff are great as well & very helpful. Good size shower but always wake up early due to the building work going on outside (I know this can't be helped) the lifts are the slowest I've ever known though.

This is an annoying one really. The room was nicely furnished to look at however there is a lot of wear/tear that needs attention. In this instance there were several large hole with exposed concrete above the window in the room, the bed had been "repaired" with plywood that had some exposed screws & would make a lot of noise at even the slightest shift in weight and many of the sockets had seen excessive use so that plugs didn't stay in. Generally quite disappointing on that front. The staff were polite at check in and generally helpful. Parking was a bit confusing and poorly signposted however this may be due to nearby construction taking place

Well located to visit London center, good connections. Price was quite high, but cheaper than London hotels at that time. We spent there 5 nights, 2 adults, 1 child. In general ok and a good option for a London tour. For families not recommandable, rooms very tight.

Despite the room was not clean and there are some dust, breakfast was great. Especially Manoj and his wife were so kind and helpful. Overall it was a nice facility.

I had a overnight trip to London and stayed at here, the services were excellent especially the staff, Manoj who during breakfast knowing I had dietary requirements because of my faith, told us the things which we shouldn't eat and offered to get us a vegetarian dish. Highly appreciated his gesture. Definitely recommend!

Short stay to visit friends and central London. Excellent stay from start to finish. Swift early check-in and bag drop with welcoming staff. Room was nice clean and well equipped and gave us comfortable and peaceful stay. The included breakfast was top notch, wide selection and delicious and again staff really friendly and helpful. Really convenient for transport and link to central London. All this for the same price as room only in low end hotel down the road. Highly recommend👍🏼

It was memorable stay in this hotel. The staff is very friendly and helpful. Their service is excellent. Morning breakfast team made our day, their service is excellent. They didn't forget to come to our table & ask whether we are ok. The hotel rooms are very clean & nicely arranged. We really enjoyed our stay.

I visited with the kids for a few days. It was easy to stay here, take the train into London for daytrips, and it's close to Gatwick. Having a daily free breakfast that's actually good was a huge plus. The only slight complaint would be the beds, but that seems like a normal thing in most places we visited in Europe.

Stayed here for work. Check-in was easy, and the staff were friendly and sorted me out a bit of dinner. Breakfast was good. Buffet style for cooked and cereal. Clean and business like. Rooms were small but functional.

Stayed overnight 22-23 December 2023 I had a short stay, but it was good nonetheless. I booked 1x double bed for two using the Hilton Honors app, but was upgraded in the days leading up to my stay. Thanks, Hilton. My flight arrived late on the 22nd, so I used the app to inform the hotel that I would be checking in late. Of course, it was not a problem. The hotel was easy to find, and although I checked in really late (after midnight), the hotel staff was on site, friendly, and welcoming. Their system had me staying for 3 night, although I was only scheduled for one night. I had to call the Hilton guest assistance to confirm. The room was a bit small, but it was sufficient. The bathroom was clean, but there were no wash cloths available, and since I was leaving that same day, I didn't even bother asking for one. I love that they have the large bottles of body wash, shampoo & conditioner, and hand soap for guest use instead of single use toiletries. The complementary breakfast was amazing. I had mushrooms, roasted tomatoes, with ham, and hashbrowns. There was also this egg roll looking vegetable log, it was delicious. There was also a cereal bar and a waffles maker. The coffee maker had options for various coffees, teas, and hot beverages. I think the breakfast was the best part of my stay.

So many good things. Allowed us to check in a little early and also stored our bags until our room was ready. Allowed late check out (I'm a Diamond so I kind of expected it, but still nice). Great full English breakfast with mushrooms, stewed tomatoes, bacon, sausage eggs and beans, along with other stuff like croissants and waffles. Staff was great, especially Manoj. Rooms were small but clean, quiet (absolutely no noise from outside even with construction), and super dark with curtains that blocked all light. Location very good for taking national rail into the city (14 pound roundtrip, so that adds up but this place was so cheap it was worth it (20,000 points a night with fifth night free)). Croydon was nice, not scary. Don't know what people are talking about with those comments. I thought the area was safe and interesting.

Staying at HAMPTON BY HILTON LONDON CROYDON was the most unpleasant hotel experience I've ever had. The hotel is well-located, but the dirtiness of the room, lack of sound insulation, and the old mattress with springs that made ghostly noises with every movement are unacceptable for a Hampton name. Either this hotel should be excluded from Hilton operations, or the manager should be fired for incompetence. I stayed in the hotel for two nights, from Friday (September 22, 2023) to Sunday, in room 301 – a modest room with a connecting door to room 302. We could hear the guests in 302 as if they were in our room, and on Saturday night, we “enjoyed” a karaoke session provided by some young people who had drunk too much. But the main issue was the dirtiness. This hotel was unbelievably filthy: clumps of hair on the carpet, cobwebs at the desk, dust on the furniture, a shower with lime scale and broken drains… absolutely disgraceful for the Hilton name. I reported all of this to the reception; the staff were kind and offered me a bottle of wine or 30 pounds as... compensation. I obviously refused! It’s a mockery, a total disregard for the customer.

For a four star hotel there's room for improvement. The pictures displayed on the website do not match the hotel at all! We stayed in a 2 person room, but were unable to get seperate beds. The room itself was very small. Not a big deal if you're going to be out and about for most of the day though. The room didn't have a mini-fridge to store goods. There was damage in the room. Bathroom door couldn't close and the thermostat for the shower was faulty. Wiring for lighting was open on the floor behind the bed. The staff however gets a big 5+ stars. They were very friendly, polite and even fun at times to interact with. Shoutout to Manot from Croydon, London Hampton by Hilton. Always smiling and working very hard! But the ladies at the reception were also very professional.

Hampton Inn have a reputation of being the "family" brand of Hilton. This was so true for this particular location. Conveniently located either none or one stop on the Thameslink service to central London this was a perfect location for our week in London. The staff couldn't have been more helpful or friendly: Even to the point of getting our waffles made and delivered to our table at breakfast. The rooms were clean and had everything we required. My only complaint is not every TV station listed was available but considering we were only spending the sleeping hours in them this was a minor issue. The hotel is located a couple of minutes from East Croydon station meaning we could could get to all the London attractions within in 20 minutes or so. This was my second stay here and will be in my list for future stays.

This is the only hotel I will visit when I'm in London. Reception staff are amazing and friendly feels like being at home.. they always welcome you with a smile. Rooms are comfortable and spacious. Would highly recommend :) Thankyou

Staff were very friendly; I booked this hotel because it was a good price. and also the location near the train station is very convenient. there were plenty of staff to help me check-in. And at breakfast the waiters were bringing food to my table and making waffles, being beyond helpful. the rooms are a little smaller than I was expecting.

We stayed a few years ago and didn't think much of it, but decided to try it again with a points stay. Very impressed! The refurbished lobby and rooms are lovely, and we were very impressed with the staff - cheerful, professional, and welcoming. We'd definitely come back!

The staff was very friendly and welcoming! Breakfast good every morning. Prefect location for visiting London. Close to the train station. East Croyden was enjoyable to explore. Wonderful food options . We enjoyed the Blackbox.

This place is brilliant. Polite staff, very accommodating to needs. Moved our room when it was not wheelchair accessible, very clean, spacious. Small bar and breakfast area. Desk maned all night. Good value for money and the manager we met Jo was fabulous in asking if we needed anything. Phones in the room. Very clean with towels and things for bathroom. Tea and coffee. Fitness centre available. Close to town centre and train station and a co-op close by. Highly recommend a stay here and definitely going to book again. Very good price to stay aswell.

Careful attention of the staff with the customer, kindness and good manners. I also highlight the nice breakfast that my partner and I enjoyed. Highly recommended! Thank you.

Fantastic staff - professional yet warm. Hotel was exceptionally clean. Breakfast (complimentary) was above expectation. My experience was very positive and I will stay here again without hesitation.

Great hotel for a great night's sleep. The rooms were super tidy and the beds were super comfy. With the right room you can also get a fantastic sleep. Only a short 2min walk and your at Croydon East Station with access to the city. My only problem would have been the bar of an evening its not looked after well and there's not much choice of drinks. Seems abit of a bodged bar. But other than that all good in my eyes.

always pleasant experience staying in Hampton by Hilton Croydon .would like to say special thank you for Mr. Manoj who was assisting us on our last stay .he was very kind and welcoming and made our stay well pleasant experience . also thanks to the reception staffs who were also very friendly and kind towards each guests . will defo come back again

Caring attentive hotel staff, thank you for a lovely stay

Clean, neat, well located hotel. Extras in the room are minimal but necessities are present. The complimentary breakfast is worth a miss. Parking is available for £16 for 24hr.

Great hotel, service is incredible! We stayed here for two nights and the morning after our first night, we realized an issue with the shower in our room draining slowly. We checked at the front desk on our way out for the day and they promised to change our room and move our luggage to the new room while we were out. When we returned, everything had been moved as promised. Every single staff member who helped us was extremely friendly and efficient. This location was a great central spot for us and if we're ever staying at a hotel in Croydon again, it WILL be this one.

Nice hotel. Girl on reception very helpful and welcoming. Breakfast pretty average, cereals not great selection.

Our family of 4 had a great stay here! Clean and comfortable room with nice shower, bed and all accommodations. What really stood out was the fantastic service. Monoj and the team were absolutely wonderful, providing everything you could need in a moment with a smile. Have not been around such helpful and positive services in a while. Thank you!

Friendly welcome. Specifying a room was no problem on arrival. £136 for one night though. Tiny box room. Clean toilet and bed. Power shower lacked power! Quiet room next to the lift (surprisingly) and peaceful night’s sleep… Food was terrible. Had to send the side salad back as the leaves 🍃 were brown. I’d stay again if I have to, although there are a few other hotels in the same area.

I stayed for about 6 nights here, as it's handy to the bus and train I needed to get to work. But the environment is rather bleak, being in the no man's land ( along with other hotels) between East and West Croydon stations. I was struck by the decidedly South Asian predominance of staff, and assume it is partly Asian owned. But their reception and service is always smooth and friendly. My room was medium sized (Jury's Inn has bigger ones) but there was a fridge and good hanging space. Each room though, has different access to TV channels, and often only a small selection. I must mention the attentive and versatile service from Manoj, whose wife works on reception. He just can't do too much for you. To my surprise, there were large parties of European tourists on some days, making breakfast hectic and crowded between 8 and 9 am. And rooms are not at all cheap here for solo travelers. A bonus is the low prices for dinner in the restaurant, compared to nearby Jury's Inn. The plates are modest size, but well cooked. I took a rather surreal photo of the bar, with a huge selection of bright bottles. But alas, they offer no mixed cocktails at all!

First time in this hotel. In city centre, very close to public transport, no car park but Ruskin Square parking opposite the hotel and the ticket can get validated. Room smaller than expected but we'll equipped. Service great! If I remember correctly the name of the staff- Menaj- went out of his way- evening and breakfast - to help. I saw another guest going and thanking staff for the service, and said he's been using the hotel frequently and they are always very helpful. I will definitely use this hotel again.

Lovely comfy clean rooms on seventh floor. However, that is about all that I can say positively about our stay there. We were a group of 12 people who stayed there for 2 nights. Between us witnessed 2 separate drug deals taking place on the street during the evening and early mornings of our stay. These deals took place on the pavement directly outside the hotel entrance. There were also large groups of rowdy local youths hanging around, smoking weed, drinking, and playing music out there as well. Even as a group of 12, there were some amongst us that felt unsafe walking past. Some of our group were on the second floor and were kept awake by noise during the night. Swearing drunks and people shouting up at apartments opposite hotel negotiating money for drugs. The breakfast is bad. Not a great selection of items to eat. Scrambled eggs were gritty and horrible on both days. It seemed like they were made with egg powder rather than fresh eggs. No fresh fruit, no dried fruit, no porridge and juice was not fresh but a mix of concentrated flavoured syrup and water. All in all, none of our group would ever stay at this hotel or this location again.

Very convenient location, clean and well maintained. The breakfast staff did far more than I expected - enthusiastic, helpful, and thoughtful. I was on my own, at first, at breakfast and the staff took time to make sure I knew where everything was and when fresh supplies arrived. They were fantastic 👏 and kept in top of all the cleaning, tidying, and resupply. We'll done to you all.

We stayed here for 6 nights (2 adults) Pros: The staff are amazing. So incredibly helpful, friendly and professional. No request was too hard and they always had a smile on their face. A credit to the Hilton brand. Location is great for public transport links. Quick into centre London from east Croydon station. However Croydon itself isn’t a great place these days. Sad to see it’s really gone downhill in the last 10-20 years. Room: modern bathroom, serviced daily. Good to have a safe, hairdryer and tea/coffee. Cons: The room is really small. And only a double bed. It was too small for us as 2 adults for 6 days as we do appreciate more space. And this is the clincher for us and would be the main reason I wouldn’t return.

I was pleasantly surprised by this hotel. I was immediately impressed by the cleanliness of it and how friendly the staff were. The rooms were immaculate and well presented. All in all I thought that this was an excellent hotel. Breakfast had a wide range and staff even made me waffles. I would recommend throughly.

Great service, extremely friendly staff and nothing was too much trouble for a family of 4. Very clean rooms, comfortable beds and good links into London. Would definitely stay again.

This was perhaps the worst hotel experience I’ve ever had. When I arrived at 1am, they claimed not to have my reservation and that they had no available rooms. The front desk clerk was helpful and cordial at first. He contacted his manager who seemed to authorize him to call nearby hotels to check on their availability. After an hour with no success, he seemed to be calling roadside motels at which point I said that I would only stay in another Hilton property and I don’t care if they have to put me in a taxi to go to London to do so. The manager (who either lived nearby or was elsewhere in the hotel) came to the front desk in an effort to help but only made matters worse because… I asked (for confirmation purposes only) who would be paying for the new hotel and he said that I would be responsible for the cost. At that point, I had them call Hilton’s Diamond Desk (HDD). The representatives that I spoke with from HDD were careful with their wording as they apologized for how the hotel was treating me. They confirmed that I had a reservation and called the hotel on another line to help resolve the situation. HDD refunded the points I used to secure the room and by that time (4:30am), a guest was checking out early to catch a flight so they offered me that room (after the manager ensured that it was properly cleaned and refreshed… which to be fair, it was). While I was waiting for the room to be readied, I shared my frustration with the front desk clerk. In an irritated but calm voice, I told him that I think the hotel released my room when I hadn’t shown up by midnight and that they knew they had a guest leaving early so did not try hard enough to get me a room elsewhere (because HDD confirmed the availability of rooms at the other Hilton property nearby). The clerk responded by telling me that I could leave and go elsewhere if I didn’t want or appreciate their help. By this time it was 5:00am and I was beyond exhausted. On principal I would have gone elsewhere but at that point I had my points and I had a free room so… instead, I sat silently until I was able to check in. I slept in, showered, and left (KNOWING THAT I WOULD NEVER RETURN NOR RECOMMEND ANYONE EVER STAY HERE). The clerk upon checkout got a new manager who apologized for what happened the night before and… in an effort to make me feel better said that based on what happened, the hotel wouldn’t be charging me. Why would he tell me something that had already been confirmed by HDD as if he were doing me a favor? I am giving two stars because the room was what I expected, the bed comfortable, and the shower ok. It’s like any other Hampton except shady management. I will make a formal complaint to Hilton.