They charge extremely expensive for a low range gym and a couple of not accessible classes. Jacuzzi has been closed for couple years now, and swimming pool hasn't worked for few weeks too. They promised it would be open last Friday, turned up there with there being a construction site. Absolute waste of money. People should be compensated for this month. Where is our money going? You don't go to a restaurant where they have nothing to offer and still leave you an expensive bill. Unless there's some changes or information out there for everyone as to how our money is spent and how you're improving your services; I'll be telling my family and all friends know to withdraw their memberships.

Has recently had pool availability issues Otherwise OK

The morning shift female receptionists in this gym are the rudest and least helpful and least knowledgeable people I have ever seen!! With miserable expressions and an actual inability to greet members. The good thing is the gym gets better once you are past reception ;) Other staff are nice, especially the cleaners, and the staff on the gym floor try hard to maintain the spaces well. Top tip for the manager: ask the Chislehurst branch weekend receptionist - who is absolutely delightful - to train the Bromley reception staff!!!

I've been with this club for 2.5 years and it only gets worse. They close the main pool at least couple of times a week. 50% of the lockers are broken. There used to be free kids' access, they've ceased it. On top of that they increase prices yearly. Crowded, not the most friendly staff. If it wasn't 5 min walk from my house, I'd changed it long tome ago. If you have a choice do avoid this club.

I am a member at Nuffield bromley but it’s getting to the point were I will cancel my membership soon due to the terrible Maintenance. The spa has been broken for half a year now and half the water fountain’s don’t work. Other stuff in there is always going wrong and it seem like they don’t want to pay out to fix issues but are happy to charge high rates for memberships and in return give you terrible facilities. Please fix these issues @Nuffiledbromley

A sad downhill trend. Since joining they have removed free towels, the have removed the spa, they have removed the drinking cups, they have removed plastic bags for swimming shorts. Most of the water fountains don’t work properly if at all. The pool is consistently broken, the Sauna has broken seating, the door doesn’t shut properly, at times people actually eat in the Sauna. Now the genius idea is to clean it in the middle of the day for 3 hours, even the most incompetent would realise it should be done in the morning or at night. The men’s lavatory facilities would be rejected in a secondary school with urinals detached from the walls at times and urine often on the floor. The men’s showers have little water pressure, have hooks missing, cracked tiles in cases and the area is cold. The steam room has a broken door and the so called Bar area is stocked to the equivalent of a North Korean Bistro. The staff in the actual gym never ever ask anyone if they need help, not once in the best part of 5 years have I had one of them ask if I needed any help in any way. That’s more or less it, and I don’t know what the women’s section is like.. Effectively you are paying 2 or 3 times what you would pay in a no thrills gym to go to a no thrills gym. Enjoy

Brilliant gym - just little curious why don’t Nuffield provide towels? All of there competitors give out towels and charge the same price for using the gym. Also maintenance is lacking. The jacuzzi isn’t working…

Nice gym. It has swimming pools (one standard and one 0.75 m children pool), 4 squash courts, gym facilities, lessons, etc… child membership is also available. Bottle filling machine is available. There is also a cafe area, air conditioner is equipped. Free parking.

I wish I read the reviews here first before I joined. Luckily I’m on monthly rolling contract. I joined because of the yoga classes and their Personal Best Program. I can’t even book a yoga class even 2 weeks in advance. As for the Personal Best Program I’ve been trying to book this several times at the reception with no luck. Also, some of the gym equipments I want to use it’s always occupied as there’s only one available and the other equipment only 2 available. Waste of money!! Definitely will not recommend Nuffield Health Bromley.

Would recommend you to take your money elsewhere. Facilities are old, customer service is below good, gym managers are misrepresenting information when you sign the contract (whatever you discuss with them, make sure they put it in writing & sign with their name and date as this is what the management then requires), the pool not working on at least 12 occasions in the past 2 months (obviously that would be the day when you wanted to go, and sometimes you'd learn about it once you show up in the gym) and the management is offering compensation only when smth has been out of order for 30 _consecutive_ days (so, extremely convenient to have the pool out of order every other day).

Gym equipment is decent. However, breakdowns in equipment are not dealt with quickly, and damaged equipment is often left for weeks without repair. Also, the men's toilets are very unhygienic, with constant overflowing that has not been properly fixed for the last 1 year.

Very disappointed with the level of hygiene here and the lack of attention to detail. I also found the staff very dismissive when me and my wife brought this to their attention, staff management seem to young and inexperienced to manage a flag ship site on a road to ruin in our opinion, hence terminating our membership.

Sorry I must downgrade my review from 4 to 2 it mainly because of the lack of maintenance and the jacuzzi being broken for almost a year and on top of that putting the price up! Not good!! Friendly staff and members, with good facilities, they could do with more early morning classes but overall it is a nice gym with nice people. I am looking forward to going back out of lockdown.

LACKS VALUE for returning members. The mens changing room have a REPUGNANT SMELL, despite being charged an astronomical £20 GUEST FEE by an amateur member of staff who clearly couldn't manage the intimate space in the reception area. I can attest that this site does not meet the criteria and expectations of a TIER ONE CLUB and is miles apart from other clubs I frequent.

I 'joined' 2 weeks ago after receiving an email informing me of a reduction on monthly fees (£65) I only want to use the pool, so far its been closed the 2 days i planned to go. I also found the receptionist ignorant and unhelpful towards me, really don't feel like going again, will make enquiries to cancel unsigned contract

Overall it is a good gym with decent facilities. However, probably better off elsewhere if you want to do purely strength training as it gets packed in busy times and is quite small. The weight training machines could be better and diverse. Changing rooms have coded locks so you don't need to bring your own. I see people complaining about their things being stolen and have noticed people leave their stuff in lockers without setting a code, so if you are one of them, please don't complain as you are diverting the blame which is firmly on yourself.

It’s very busy in the free weights area even during off peak times. I think they have too many members than the gym can handle. The jacuzzi hasn’t been on for a long time. On the plus side the staff are friendly and the gym area has a good atmosphere catering to all ages.

Not enough equipment so full even when it's not a peak time and for what they're charging the quality of equipment is laughable, don't go to this gym.

When is the sauna going to be fixed ? 6 months now , and increase with costs what about suppling towels as you did pre covid , that's what Nuffield should and needs to do

Love this place, staff are friendly and knowledgeable. The recent refurb is awesome, the equipment looks and feels expensive and there are plenty more variables for different exercises than they were before. I've trained in some hell holes but this is, simply put, Awesome! Well done the team and owners, great job 😊

Great staff and facilities but café still provide single-use plastic water beakers, rather than washing glasses, and plastic bags are still being provided for wet swimmers - users can bring their own. Has Nuffield not heard about the damage plastic is doing to the environment? Also users abuse the parent & toddler parking spaces with no fear of being fined or banned.

No super modern or efficient but reasonably priced. However since Aug it has had a complete refurb with new kit so it is now modern and clean. Restaurant Service still needs some work

Ayesha the Receptionist was very attentive and professional. I loved the fact that she was patient with me and offered me solutions. I recommend Nuffield Health in Bromley. Thank you for being kind Ayesha well done.

Terrible attendance ! Confused customer service, wrong contract, I sent several emails and got no response. They charged me wrong and didn't refund my money! For two months straight. It's unbelievable for a company with this structure to make this kind of problem.

Terrible Gym/Health Club - hidden T&C's so watch what you sign as they'll tell you one thing then hide behind the T&C's when questioned. Pool was closed for a large percentage of the time I was a member - very run down throughout so best avoided!!

The gym is really badly run. The swimming pool is often closed for several days, the changing rooms are tired, mouldy (see photos) and very dirty. The changing rooms don’t seem to be ever cleaned and the lockers are appalling - the closing mechanisms is hit and miss and they are so dusty and dirty that it’s really unpleasant to put my clothes in there. No towels so you have to bring your own. The reception team is not friendly. Something is constantly broken - the air conditioning often doesn’t work. The only saving grace are the classes. The instructors are excellent and if it wasn’t for that, I would have not joined. You have to be constantly on top of classes and book way in advance otherwise you won’t get in. Really it should be properly renovated but high membership fees do not seem to be used to give value to the members. In the space of one and a half week the pool has been closed 3 (!) times. See screen grabs confirming that. Nuffield Bromley like to play it down and do not refund you even when the pool is closed for the majority of the week.

Great gym - clean, nice steam room, friendly staff.

Good facilities and along with the standards of hygiene within the gym. Much better than the Croydon Nuffield. The cleaner salif always keeps the men’s changing room in a top tier place in comparison to other gyms I’ve been to and is a really nice bloke!

-5 A real find... Lovely staff, clean facilities, great gym, large cool n warm pool... not over crowded.. no broken anything.. The only thing I would like to have known is the sauna is separate male/female but steam room unisex.. Cafe, nursery, massage & much more..

Signed up to the London city gym. This one is my local/ weekend gym. All is good except for the free weights section, which is very small when compared to the size of the gym. I would like to see it enlarged. Luckily I've been able to wrangle a bench every now and then, but I'd imagine at peak times that place would be over crowded. Nice friendly staff and instructors. Good size pool. Lots of parking. Overall a good gym. Bigger weights section for "perfect"!

Clean, new and modern equipment and I feel really comfortable working out here. Happy to be back :-)

So many amazing classes. It is definitely the friendliest heath club I know. Best decision to restart after lockdown. I definitely recommend it for classes and kids swimming lessons. I don't do much else.

Really poorly run and maintained. The Pool is closed at least once a week lately. The steam room some days is luke warm at best and some of the lights have been broken in there for months. Often there is no hot water for a shower. The Jacuzzi has been closed for nearly 2 years with no communication as to why. You no longer get towels like you used to. If something breaks here it can take anywhere from 1-6 months to be fixed... All of this whilst they keep putting the price up. In general the place is a shambles. The only saving grace is the gym equipment is fairly decent, but even that is too busy sometimes to get on any of it. I wouldn't recommend it

If I could give this place zero stars quite honestly I would. I would recommend NOT joining this gym with the way in which it is currently run and managed. If you only want a gym where you can use the gym equipment then you’ll likely be fine. However if you’d like to join a gym class you will be disappointed. Gym classes are disgracefully hard to get into for the amount of money you get charged per month and likely on a rolling booking system based on the rare occasions in the 12+ months that I have been lucky enough to get in where the same old faces are ALWAYS there particularly for classes such as Sh’bam and Body Jam. Many facilities have also been out of action/decommissioned during the entirety of my membership to date. This evening, I witnessed totally inappropriate, unprofessional and condescending management of the waiting list for a class which was totally disproportionate based on the amount of space still available in the room which was the final straw in terms of making me want to find an alternative provision for my fitness and wellbeing needs. This establishment clearly puts profit over people and I would urge everyone to NOT become a member of this gym.

I joined with my wife and daughter because it’s close and has a pool. That’s the plus. The downside is the pool is almost always closed when I want to use it and although I have completed umpteen direct debits to the club, they only claim the money for my wife and daughter and then stop me entering the club every month! I have asked them time and again to deal with this but it means once a month I complete a new direct debit which they presumably lose. They did manage to take membership fees two months running from my account for a person with a similar name who lives at a different address! It took six months to get the money back! Appalling service. I’d go elsewhere if there was anywhere near with a pool!

I have been this gym for over 4 years and it has just been renovated. Great classes

Recent attended Nuffield Bromley as a guest and played squash, great facilities and friendly, helpful staff, I’m thinking of joining

I’ve been mainly in central. But this one. Don’t even provide you with towels! Do you need a go fund me? Are our prices not high enough for you? And the swimming pool was the only thing I wanted to use. I wished I’d read the reviews because guess what folks? THEY WERE CLOSED! Do not recommend.