1/5 Benedicta O. 1 month ago on Google β’ 1 review New
I
booked
a
4
night
stay
in
an
accessible
room
during
the
holiday
period
for
Β£269
The
room
had
the
following
issues;
1.
Awful
smell
due
to
clogged
shower
drain
and
sink
drain.
The
receptionist
was
able
to
partially
unclog
the
sink
drain,
but
the
other
issue
remained.
2.
Mucoid
substance
coming
out
of
the
sink
pipe,
making
the
water
in
the
room
unusable
(see
attached
pictures
and
videos).
I
had
to
resort
to
buying
bottles
of
water
to
brush
my
teeth,
wash
my
hands,
etc.
I
reached
out
to
the
hotel
with
the
pictures
and
videos,
and
after
a
wait
of
almost
1
month,
I
was
offered
a
"goodwill
gesture"
of
Β£36.
I
wrote
back
saying
that
whilst
I
agree
a
full
refund
is
not
needed,
the
amount
offered
is
almost
insulting.
The
response
I
received
was
that
they've
considered
my
evidence
but
cannot
do
any
more.
I
find
this
unacceptable
for
a
hotel
of
such
renown.
Stay
there
at
your
own
risk.