Featured Reviews


Frequently mentioned in reviews: clean (16) staff (14) room (14) good (12) hotel (10) breakfast (9) location (8) stay (8) helpful (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Dorothea Davies (Fam a. 1 year ago on Google
    Room is spacious and comfortable. Could do with more pillows. Service has been absolutely exceptional. From sorting an extra key with a joke and a smile, navigating really tricky food intolerances to provide a surprisingly delicious feast (I've paid Β£50 for less well prepared steaks than I had for under Β£20) the staff here are friendly, kind and go above and beyond. The location is a bit odd, surrounded by a shopping centre (our window view is of a service yard πŸ˜† but has a handy supermarket, range of eateries and is surprisingly quiet and peaceful for a town centre location
    4 people found this review helpful πŸ‘

  • 4/5 Gabriel W. 3 months ago on Google β€’ 17 reviews New
    Tricky me because I was checking in over midnight for next morning check out, however, it was overall a good experience. Friendly staff, pet-friendly. Just unfortunate that smoking indoors is still a strong culture (or lack of) in some occasions but it was good. Thank you for such a clean warm and tidy place to sleep, lovely staff - even helped my to check if I had left a missing item and found it, thanks a lot, I would come back. Cheers, GW.
    2 people found this review helpful πŸ‘

  • 5/5 Nnenna E. 1 year ago on Google
    We have had many stays at this hotel for an extended period due to unforeseen delays in our construction project. Highly recommended! Nicola, John and the amazing team at Premier Inn Orpington have always ensured that our needs are met. Nicola manages this hotel with exceptional professionalism and a commitment to customer service. She really cares and you know it. Our daughter received a surprise present for her birthday and it was just one example of the kindness we experienced. The Housekeeping team work hard to keep the bedrooms and bathrooms clean. We hope that Nicola will be provided with the resources this hotel needs to maintain its very high standards. Thank you to the entire team.
    2 people found this review helpful πŸ‘

  • 4/5 Bethaney G. 6 months ago on Google β€’ 55 reviews
    Overall a good stay, clean spacious room & very comfortable bed. Staff were lovely and helpful, early check in was great. Breakfast was a good price but we were there on a busy Sunday morning and the buffet style hot food kept running out, they could not keep up with demand on that day which left us sitting around for a while.

  • 5/5 Nowo G. 2 years ago on Google
    Enjoyed our stay very nice reception. Easy stay. Everything was as expected. Parking was slightly stressful for me because I didn't want my car locked up in a garage overnight.
    1 person found this review helpful πŸ‘

  • 5/5 Sab H. 4 months ago on Google
    Rooms were very clean and had all the essentials. The staff were very polite. Plenty of restaurants and cafΓ©s near by but we opted to have breakfast inside the hotel as that suited us better. There was a good variety to choose from
    1 person found this review helpful πŸ‘

  • 5/5 Samiksh S. 7 months ago on Google
    Customer service was amazing, thank you they were nice and welcoming and it was a teuely nice time. The restaurant good have been better.
    1 person found this review helpful πŸ‘

  • 5/5 venetia f. 10 months ago on Google
    Very clean rooms and friendly helpful staff. Excellent breakfast. Good location, Everything you need is close by :)
    1 person found this review helpful πŸ‘

  • 1/5 Mark G. 1 year ago on Google
    Room was fine, but had to take my breakfast off the room as no gluten-free and no butter - not good enough, considering the breakfast is Β£7.50. Disappointing as a result.
    1 person found this review helpful πŸ‘

  • 4/5 Grant H. 1 year ago on Google
    This hotel does exactly what you would hope for if that is a good functional room, free parking, close to shops, restaurants and bars and Orpington station.
    1 person found this review helpful πŸ‘

  • 5/5 Michaela L. 1 year ago on Google
    As with all premier inns. It was clean and tidy. No on site parking but you can park at the nearest multi story (Walnuts centre) breakfast as usual the 9.50 all you can eat (2 kids free). Staff friendly. Have stayed on a few separate occasions now and have never been disappointed.
    1 person found this review helpful πŸ‘

  • 5/5 Jacqui n. 2 years ago on Google
    Excellent friendly and very convenient for shops restaurants etc can't recommend this hotel highly enough. Nothing too much trouble for the staff especially Ellie
    1 person found this review helpful πŸ‘

  • 5/5 Marta S. 2 years ago on Google
    Centrally located, good quality accommodation in Orpington to stay and relax for whatever reason. Prices vary according to demand and the weekday but it is worth the comfort, cleanliness and proximity to amenities.
    1 person found this review helpful πŸ‘

  • 5/5 Emma R. 2 years ago on Google
    Very nice Manager Marjan. Staff in restaurant good. Breakfast was very nice indeed. Buffet style but lovely selection. Parking not on site but in secure car park, easily accessible. Rooms basic but clean and well appointed. Bathroom squeaky clean. View from room pretty naff onto the back of Sainsburys, But at the end of the day this is a premier Inn, not the Dorchester. If you are after a no frills, comfortable and clean stay This is it. Very good, and very quiet considering its location.
    1 person found this review helpful πŸ‘

  • 3/5 Amanda J. 2 years ago on Google
    Considering how long this hotel has been open it is a shame that it is looking tired already but rooms are clean and comfortable. Friendly and helpful staff. Great location to high street and station. Ideal for a cheap local stay. Would recomend.

  • 5/5 John G. 5 months ago on Google
    All in all great stay! Service was great, couldn't fault the staff. Rooms were clean and well maintained.

  • 5/5 Ellie A. 5 months ago on Google
    The hotel is clean and fresh and the staff was amazing. I arrived with my little sister to take her to London for the day. The staff went above and beyond to help me and left a little gift in the room for my sister.

  • 3/5 Ryan S. 4 months ago on Google
    Room was clean and comfortable. Great location. Asked 3-4 times for the desk lamp in my room to be repaired, never happened. Internet is unusably slow, even the paid premium version. Make sure you’re prepared to use your phone as a hotspot if you need reliable internet access here.

  • 2/5 Andrei 1 year ago on Google
    Can't open the window in the room the only way u can get fresh air it's trough the air conditioner waking up with dry throat and coughs...

  • 4/5 David B. 7 months ago on Google
    Even a shower that would not turn off didn’t phase the staff. V helpful all of them

  • 1/5 Paul B. 2 years ago on Google
    The room smelt of a mixture of coffee and cigarettes!! The air conditioning was not working , the breakfast took quite a while to arrive poached eggs hard tomato not cooked mushrooms were dried out. Not a good experience would not recommend to anyone

  • 3/5 Average G. 8 months ago on Google
    It was alright. Guy who checked us in wearing headphones and had bleeding scrapes on his hands. Room had someone's whiskers still in the sink. Bed was clean, comfy. Got pretty much what I expected from a premier inn

  • 5/5 Alex A. 1 year ago on Google
    Good value for money, clean rooms Premier inn standard, no surprises.

  • 5/5 sue k. 1 year ago on Google
    Great location. Warm reception from staff on arrival. Surrounded by restaurants nearby.

  • 4/5 Lee Chi P. 10 months ago on Google
    I just had a breakfast here, it is valued for money. 10 dollars only for breakfast buffet.

  • 5/5 Maxine E. 8 months ago on Google
    Large clean rooms car park nearby.

  • 5/5 Jen C. 1 year ago on Google
    Clean room, great location, helpful staff and tasty breakfast. Thank you!

  • 3/5 Richard C. 1 year ago on Google
    On our visit the staff I thought were excellent, helpful and polite. The breakfasts were lovely, the only minus points were the internet was dreadful and the room was uncomfortably warm with broken buttons on our air con controller which wouldn't go below 19 degrees and kept switching itself off resulting in a very sweaty night. That said the room was well appointed.

  • 5/5 Luke H. 1 year ago on Google
    Joe and Ann where brilliant every time they where on shift so polite and got everything we ordered to the t the other people where clueless to what they actually had to do no offence the dude that thought he was a big man was to rude and arrogant and so far up his a…. I personally would highly recommend joe to be some sort of manager as he take his jobs seriously and is a top bloke

  • 1/5 Benedicta O. 1 month ago on Google β€’ 1 review New
    I booked a 4 night stay in an accessible room during the holiday period for Β£269 The room had the following issues; 1. Awful smell due to clogged shower drain and sink drain. The receptionist was able to partially unclog the sink drain, but the other issue remained. 2. Mucoid substance coming out of the sink pipe, making the water in the room unusable (see attached pictures and videos). I had to resort to buying bottles of water to brush my teeth, wash my hands, etc. I reached out to the hotel with the pictures and videos, and after a wait of almost 1 month, I was offered a "goodwill gesture" of Β£36. I wrote back saying that whilst I agree a full refund is not needed, the amount offered is almost insulting. The response I received was that they've considered my evidence but cannot do any more. I find this unacceptable for a hotel of such renown. Stay there at your own risk.


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