1/5 T K. 1 year ago on Google
My
wife
ordered
and
paid
online
for
a
bracelet
charm.
Having
received
notification
that
the
item
was
ready
for
collection
in
store,
we
made
the
journey
to
Bromley
(Glades).
As
always,
there
was
a
queue
which
never
appears
to
move.
Having
stood
by
the
sign
by
the
shop
entrance
which
read
'
Click
&
Collect
Express
Queue'
and
being
ignored
by
the
staff,
my
wife
joined
the
main
queue.
Eventually,
having
got
fed
up
with
standing
in
a
queue
which
was
going
nowhere,
she
approached
a
woman
who
appeared
to
be
a
manageress,
only
to
be
told
that
the
'click
and
collect'
system
had
broken
down.
The
woman
confirmed
that
the
item
was
in
the
store
but
couldn't
give
it
to
my
wife
although
it
had
been
paid
for.
She
said
that
she
couldn't
help
my
wife
further
and
that
she
would
have
to
come
back
to
the
store.
So
we
have
an
item
which
has
been
paid
for
which
is
in
the
store
but
the
member
of
staff
refuses
to
hand
it
to
the
customer
because
their
computer
system
is
at
fault.
Presumably
Pandora
are
going
to
pay
the
cost
of
the
petrol
for
the
extra
journey?
No,
I
thought
not.
The
item
ordered
was
requested
by
a
female
relative
as
a
Christmas
present.
In
future
I
will
suggest
to
the
females
in
my
family
to
choose
something
from
another
retailer.
