1/5 Matt R. 2 years ago on Google
DO
NOT
BUY
FROM
FINECRAFT
-
Awful
quality
and
service
If
you
want
"a
perfect
ring
that
will
stand
the
test
of
time",
DO
NOT
buy
from
Finecraft.
Whilst
others
have
evidently
had
no
issues,
it
is
not
worth
the
risk
of
what
we
have
experienced.
We
were
promised
perfection
and
guarantees
by
the
manager,
but
instead
got
a
consistently
poor-quality
ring
that
has
actually
broken
twice
in
two
months.
Furthermore,
we
have
had
to
endure
12
months
of
ongoing
service
issues,
unprofessional
behaviour
from
the
manager
who,
as
issues
started
to
occur,
became
increasingly
defensive,
implied
we
were
to
blame,
and
became
very
unprofessional
in
using
their
own
personal
health
issues
as
leverage
against
our
complaints.
This
has
ruined
a
once-in-a-lifetime
engagement
and
caused
months
of
stress
and
upset
to
both
me
and
my
fiancée.
Some
(but
not
all)
of
the
issues
we
experienced
in
order
of
occurrence
include:
-
SERVICE
ISSUE:
After
ordering
a
bespoke
ring,
repeated
unexplained
workshop
delays
meant
the
completion
date
was
pushed
closer
and
closer
to
the
date
I
had
set
to
propose.
Communication
around
this
was
poor
and
required
repeated
chasing
over
several
months.
-
QUALITY
ISSUE:
The
ring
was
received
with
large
amounts
of
visible
dirt
on
the
clasps
and
main
diamond,
and
the
main
diamond
was
noticeably
off-centre.
Neither
of
these
were
picked
up
in
Finecraft's
quality
check.
-
FIRST
BREAK:
A
side
diamond
fell
out
after
the
ring
was
worn
for
less
than
24
hours
(the
day
after
I
proposed).
-
FIRST
WORKSHOP
VISIT:
After
its
first
return
to
the
workshop,
we
identified
a
series
of
further
issues,
including
gaps
between
the
clasp
and
main
diamond,
the
tips
not
holding
the
main
diamond
securely,
a
misshapen
prong
around
the
main
diamond,
incorrect
ring
sizing,
sharpness
on
the
edge
of
the
side
diamonds
and
remaining
dirt
that
we
were
told
could
not
be
cleaned
off
from
the
main
diamond.
-
SECOND
WORKSHOP
VISIT:
Finecraft
confirmed
these
issues
had
been
missed
by
a
second
quality
check.
Amends
were
made
and
all
diamonds
checked
to
ensure
security.
This
included
cleaning
of
the
main
diamond,
which
we’d
previously
been
told
wasn’t
possible.
-
SECOND
BREAK:
After
less
than
four
days
of
being
worn
since
returning
from
the
workshop,
another
(different)
side
diamond
fell
out.
Again,
the
ring
had
received
no
trauma
and
we
had
been
overly
cautious
with
it
given
previous
issue.
-
THIRD
WORKSHOP
VISIT:
Finecraft
suggested
there
may
be
some
small
fractures
that
got
missed
by
their
previous
quality
check,
but
reassured
us
that
this
set
of
amends
would
be
the
last
needed
and
if
further
issues
were
experienced,
a
full
no-quibble
refund
would
be
issued.
-
SERVICE
ISSUE:
Although
COVID
disrupted
repairs
to
the
ring,
in
that
time
Finecraft
lost
track
of
where
the
ring
was
and
what
amends
had
been
made
despite
two
months
of
repeated
chasing
from
us.
We
eventually
heard
back
and
Finecraft
suggested
that
there
may
be
structural
issues
with
the
ring,
despite
previous
assurances
that
this
wasn't
the
case.
-
SERVICE
ISSUE:
We
requested
confirmation
of
the
changes
made
to
the
ring
before
it
was
returned
to
us
and
that
we
were
notified
before
it
was
dispatched,
as
we
were
in
the
process
of
moving
house.
This
was
ignored
and
the
ring
was
sent
to
an
address
that
we
were
moving
out
of
that
day.
-
QUALITY
ISSUE:
After
a
less
than
five
months,
the
sharpness
around
the
side
diamonds
returned
and
was
tearing
clothes
and
scratching
skin.
We
requested
a
full
refund.
-
SERVICE
ISSUE:
The
refund
for
the
band
was
provided,
but
despite
previous
guarantees,
Finecraft
quibbled
over
refunding
the
£40
engraving
charge
as
"it
is
not
something
physical
that
we
can
either
return
or
re
use".
After
much
argument
and
chasing,
this
was
eventually
provided.
The
workshop
who
remade
our
ring
identified
that:
-
The
side
diamonds
were
too
big
and
were
set
in
a
highly
unusual
fashion
-
likely
the
cause
of
them
falling
out
-
The
'white
gold'
bar
around
the
main
diamond
was
rhodium
-
The
band
itself
was
too
flimsy
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