1/5 Darlene S. 1 year ago on Google
So
I
came
in
here
to
try
and
get
my
phone
situation
fixed.
I
had
a
warranty
return
the
beginning
of
May
because
my
current
phone
wasn't
working.
I
received
the
warranty
return
that
was
delivered
to
the
store.
Came
in
and
that
transaction
went
fine.
Unfortunately
less
than
a
month
later
the
replacement
phone
crashed.
I
had
over
50
thousand
pictures
on
my
phone/SD
card.
I
came
back
to
the
store,
extremely
frustrated
that
my
phone
crashed
less
than
a
month
of
me
having
it.
Taylor
was
the
rep
who
was
dealing
with
my
husband
and
I.
Absolutely
zero
compassion
for
my
situation.
Instead
of
trying
to
resolve
my
issue
and
perhaps
reach
out
to
customer
care
to
get
further
assistance,
she
decided
to
take
me
being
upset
at
the
situation
and
decided
to
take
it
personal.
You
work
in
customer
service.
You're
going
to
work
with
customers
that
are
disgruntled.
Especially
given
the
situation
of
losing
so
much
in
such
a
short
amount
of
time.
Then...
she
lied.
I
made
it
clear
that
my
SD
card
was
important.
My
husband
asked
her
how
can
we
check
this
card
to
make
sure
that
it
wasn't
a
lost
cause
from
the
crash
as
well.
She
said
you
can
put
it
in
a
new
phone
or
a
computer,
they
had
nothing
in
store
to
check
that,
she
said.
She
offered
another
warranty
replacement
but
I
wouldn't
get
it
until
many
days
later
(which
I
was
hoping
she
wouldve
called
customer
care
to
see
if
they
could
overnight
me
a
replacement,
she
didnt
do
that,
which
is
what
happened
the
first
time
I
had
a
warranty
exchange
three
weeks
prior).
I
needed
a
phone,
so
I
said,
I
guess
it's
a
new
phone.
She
asked
what
one
do
you
want.
I
said
something
like
what
I
already
have
and
went
with
the
s22
ultra.
She
failed
to
tell
us
that
it
didn't
have
an
SD
slot
and
played
dumb
when
we
asked
as
she
was
putting
in
the
sim
and
I
noticed
no
sd
slot.
Then
she
decided
to
snap
at
my
husband,
after
I
asked
how
many
gigs
the
new
phone
had,
she
said
I
was
being
rude
and
he
stepped
up
saying
she
didn't
give
straight
forward
information.
Failed
to
let
us
know
where
the
bill/plan
was
now
that
we
paid
off
a
phone
and
chaged
the
insurance.
Failed
to
finish
setting
up
the
phone
and
failed
to
correct
the
issues
my
husband
was
having
with
his
watch
that
was
purchased
there.
Came
home
with
my
paid
off
old
broken
phone
and
new
phone.
Called
customer
care
and
reported
this
behavior,
as
well
as
getting
a
replacement
overnighted
to
my
house
and
not
the
store.
Got
a
recommendation
to
a
corporate
store
and
went
there
to
get
refunded
for
the
new
phone
and
put
in
another
complaint
on
Taylor
the
rep
at
this
store.
And
another
complaint
regarding
this
store
setting
my
husbands
Samsung
watch
up
incorrectly
with
a
different
person
on
a
separate
transaction,
ended
up
with
a
line
that
we
were
paying
for
and
shouldnt
of
been,
for
almost
two
years.
This
store
is
the
worst.
They're
only
an
authorized
t-mobile
retailer,
not
a
corporate
store.
Was
advised
that
they
set
you
up
with
plans
that
end
up
being
more
and
not
money
saving
(also
our
situation,
we
ended
up
getting
off
the
essentials
plan
and
switching
to
magenta,
saved
over
$100,
thanks
to
our
rep
for
informing
us,
as
we
didnt
know,
nor
was
told
until
we
went
to
a
corporate
store)...
Avoid
this
store.
Closest
store
that
is
worth
your
time
is
the
t-mobile
location
near
the
YMCA
on
Meridian.
Or
go
to
the
store
on
6th
just
off
Pearl
in
Tacoma
(Thats
where
we
went,
had
a
fantastic
experience
there,
will
be
writing
them
a
5
star
positive
review
next)
Won't
be
back
to
the
Graham
location.
Way
to
many
mistakes
have
been
made
by
multiple
employees
here,
not
to
mentioned
the
customer
service
this
last
time.
Hope
this
location
works
on
coaching
their
team
members
to
do
better
and
treat
customers
better
by
informing
them
completely
and
reaching
out
to
customer
care
if
you
yourself
cannot
remedy
a
situation
or
make
a
customer
feel
whole
when
they're
walking
out
the
door
which
I
did
not.
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