City of Ottawa Spay/Neuter Clinic image

City of Ottawa Spay/Neuter Clinic

Animal hospital

👍👍 I don’t understand the bad reviews based on wait times and communication. This is a not-for-profit clinic run by the city to control our pet population. I registered my dog as soon as I got him and was able to get his appointment when I needed it. Be patient. I found the process to be seamless and t... People often mention time, care, clinic, call,


Address

26 Concourse Gate, Nepean, ON K2E 7T7, Canada

Website

ottawa.ca

Contact

+1 613-798-8970

Rating on Google Maps

4.40 (271 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 12 pm, 1 to 4 pm
  • Tuesday: 10 am to 12 pm, 1 to 4 pm
  • Wednesday: 10 am to 12 pm, 1 to 4 pm
  • Thursday: 10 am to 12 pm, 1 to 4 pm
  • Friday: Closed
  • Saturday: Closed
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: time (9) care (8) clinic (6) call (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Jeanine W. 1 year ago on Google
    They just neutered my boy 48 hours ago and he came home like nothing even happened. They took really good care of him with no reaction from him at all. His appetite and behavior is same as it was before surgery. I highly recommend their services.
    2 people found this review helpful 👍

  • 5/5 Jennifer A. 1 year ago on Google
    I don’t understand the bad reviews based on wait times and communication. This is a not-for-profit clinic run by the city to control our pet population. I registered my dog as soon as I got him and was able to get his appointment when I needed it. Be patient. I found the process to be seamless and the staff were great.
    2 people found this review helpful 👍

  • 5/5 Peter L. 1 year ago on Google
    Had a great experience here. Staff was very professional and friendly. They were on time and even trimmed our dog's nails. I would recommend!
    2 people found this review helpful 👍

  • 4/5 Tina C. 2 years ago on Google
    Ottawa is a great place to live or visit. Many beautiful places and monuments to see.
    2 people found this review helpful 👍

  • 5/5 Alycia M. 1 year ago on Google • 4 reviews
    I don’t like to many vets so I thought I’d give this place a try so I got my cat Kiki spayed there I only met Alison and she was really nice and great with the animals from what I seen. My cat also felt very comfortable she wasn’t crying or anything. The prices are also very good compared to regular vets I am very happy and I’ll be back to get my puppy neutered -thanks for your dedication and hard work for these animals
    1 person found this review helpful 👍

  • 5/5 Carman C. 3 months ago on Google • 277 reviews New
    Staff were very frendly and my pup was treated with love and care. After care availability was nice to have as well!

  • 5/5 Tammy 6 months ago on Google • 80 reviews
    My experience here was pleasant. Both drop off and pick went smoothly. Lots of information was provided to me regarding after care.

  • 4/5 Shannel G. 3 months ago on Google • 33 reviews New
    I was very grateful when I found out about the City of Ottawa neuter and spay clinic because their prices are amazing compared to your regular vets prices. The wait time is long but all worth it for the price. I was a little disappointed about one thing. When I went to pick up my dog after his surgery, I was told that my dog tried to bite one of the doctors. Never have I had this problem with my dog before, he’s been to many vet appointments and groomers and never have I been told that my dog was aggressive or tried to bite someone. The lady who handed me my dog was persistent on telling me that I should warn others when handing over my dog because he’s aggressive. Crock of poop. I honestly wonder how he was treated going on. Just something to consider, maybe go in with your pet if you can to give you peace of mind.

  • 5/5 Sherina S. 7 months ago on Google • 23 reviews
    Great friendly staff who took care of Kit and Mimi so well. They were very thorough about the process of spay/neatuer and instructions.

  • 5/5 Kellianne H. 1 year ago on Google • 18 reviews
    We've been using the Spay Neuter Clinic for our pets for many years now. The staff are friendly and professional. My pets have always been well treated we've had no post op issues at all. I'm very appreciative of this much needed service.

  • 5/5 Autumn B. 2 months ago on Google • 13 reviews New
    My animals have received such amazing care getting spayed/neutered So happy their services are available

  • 1/5 C B. 5 months ago on Google • 7 reviews
    Communication is poor. My dogs stitch came out and his incision is open. Can’t get hold of anyone. Followed the instructions for issues and no one gets back to you. Called 311 and was told to email and call the clinic. Emails go unanswered and I left messages for 2 days now. Text the pick up number to be text back to call or email the clinic. This is not working.

  • 5/5 Hend M. 1 year ago on Google
    Though it takes long time and wait to have an appointment after COVID, but the price was amazing compared to veterans clinics, everyone was really nice, professional and kind.

  • 5/5 Ewen M. 1 year ago on Google
    I would like to thank everyone who helped Bettis and myself October 26th, at your clinic. The compassion and care was absolutely amazing .... Jasmine you are awesome, thank you so much, I cannot express in anyway how much you did for us. You rock 💕 The orderly, I believe Jayden, was super and took the time to listen, thank you Meghan,   you gave me the confidence that Bettis was in good hands, thank you for listening. Emilie, thank you for explaining and taking the time to make sure I understood when I was exhausted. Dr Cucchetti, thank you for being so thoughtful,  thorough and caring .  You gave Bettis fantastic care and managed my emotions so well I know I am probably not using the right words and that I have missed someone, I apologize for that. Thanks again to your team

  • 5/5 Guylaine P. 1 year ago on Google
    I am very satisfied with the service, Even found out that my cat was a male and not a female. We had a pretty good laugh 😃 Thanks Allison and your staff.

  • 5/5 Elaine S. 9 months ago on Google
    Our lovely Zoey got spayed, the process went well. Good email info and her spay went smoothly. Great service and would use this service again if booked well in advance

  • 1/5 Samantha H. 1 year ago on Google
    My dog was spayed two days ago and we’ve since noticed her walking with her back leg in the air. Well, tonight we noticed why. Nobody told us that they cut the dogs’ nails. Our girl just had hers cut a few weeks ago by her vet when she was getting her vaccinations. Long story short, they cut her one nail way too short and she’s seemingly in a lot of pain because of it. There is blood and everything. It would’ve been nice of them to tell us about their mistake when we picked up our dog in the afternoon. Why even attempt to cut her nails if the person clearly didn’t know how to do so properly?

  • 5/5 Heather P. 1 year ago on Google
    Amazing experience for our two dogs. Well-organized, friendly, running on time. Very affordable compared to other options. Highly recommend.

  • 1/5 Jodi B. 1 year ago on Google
    It's been almost 2 months since I placed a call for an appt and not even a return call or acknowledgement of receiving the call.. Completely understand if it's an extremely busy time but a return call or email would be great

  • 1/5 SUE 4 months ago on Google • 1 review
    Blonde vet assistant was extremely unprofessional and rude, and should not be employed by the city. Avoid this clinic, you will regret the decision to trust these employees with your time, money and pet.

  • 2/5 Anna S. 7 months ago on Google • 1 review
    We arrived at the time they requested and waited for over 20 minutes. Lady outside was rude and yelled at us to get back into car. Texted upon arrival as requested, then called due to wait times, no response. Then when we finally checked our dog in we were asked to wait even longer in the car, making us late for work. Can see why it’s half the price, you get what you pay for.


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