Aesop image

Aesop

Cosmetics store Beauty supply store Perfume store

Australian company known for high-end skincare products & gift kits, plus home & body fragrances. People often mention experience, products, Aesop, store, staff, service,


Address

50 Rideau St Suite #264A, Ottawa, ON K1N 9J7, Canada

Website

www.aesop.com

Contact

+1 613-421-4511

Rating on Google Maps

4.70 (30 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 10 am to 6 pm
  • Monday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: experience (10) products (10) Aesop (8) store (8) staff (7) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Sarah W. 1 year ago on Google
    Stopped in here quickly and my boyfriend and I had a wonderful experience. The staff were so lovely. We had Julia assisting us and she was extremely helpful and knowledgeable. She gave us the full run through of their products along with a hand wash. We did not purchase anything but she was so kind and gave us some free samples! Aesop is a brand I have shopped at for years but my boyfriend and I agreed leaving this store that after our experience today we were left with a completely new positive feeling about the brand, all thanks to Julia’s assistance! Cannot say enough positive things about her service:)
    1 person found this review helpful 👍

  • 5/5 alyssa o. 1 year ago on Google
    Staff were so incredible here and made my first time at Aesop an incredible experience!

  • 5/5 Mickaëla G. 5 months ago on Google
    I came in to take a look at a specific product and stumbled upon a kind hearted & optimistic employee by the name of Brad who helped my find what I was looking for! Thank you and looking forward shopping again with this amazing environment! Thank you again Brad!

  • 5/5 Luis J. M. 4 months ago on Google
    LOVED THE EXPERIENCE HERE WITH IGNACY! GIVE THIS GUY A PROMOTION AND A RAISEEE!! He gave us an incredible walk through of the store and all the different types of products and how to use them! 10/10

  • 5/5 Tiago S. 4 months ago on Google
    Never thought buying a beard oil & lip salve would have such a lasting impression. The customer service was outstanding from entering to exiting the shop. Both associates were very kind and knowledgeable and made the whole experience that much more enjoyable.

  • 5/5 Dagny A. 9 months ago on Google
    What a beautiful store! The team is incredibly welcoming and supportive throughout every step of the experience and their expertise is unparalleled. Thank you!

  • 5/5 Gabe S. 9 months ago on Google
    I'm hooked to their products. Fragrances are amazing and the service in store is next to none. Love the generous amount of free samples!

  • 5/5 Jennifer B. 10 months ago on Google
    After getting super overwhelmed (and kinda grossed out) by the skincare offerings at Sephora, I popped in here to see if they had any offerings for mature skin. The salesperson was super friendly and knowledgeable. After expressing some concern about spending too much money on a product I might not like in the long run, they gave me fistfuls of samples to try for the week. I’m about halfway through my samples now and already planning to go back and purchase. :)

  • 5/5 Emily M. 9 months ago on Google
    Had such a lovely experience at Aesop Rideau over the weekend! I was taken care of by the store manager who introduced an entire skincare routine at their beautiful basin, and explained all the products with such expertise. Thank you for all your help, I’m so happy with my products and my skin is glowing !

  • 5/5 Isabella M. 9 months ago on Google
    I always stop in here because it’s one of my favourite stores. They really do have some amazing products, but what makes Aesop at Rideau great is the staff and the atmosphere. Julia and Sarah helped me and each offered amazing service. I was saving up for a perfume and it was nice to be remembered by Julia when I walked in. I like to try everything and smell everything when I’m there and they each took the time to chat about the products and ask what I like which is important :)! I really appreciate how Julia is attentive to those that walk into the store, it makes for a great environment where you feel valued as a customer. <3

  • 5/5 Sydney S. 1 year ago on Google
    We came in to the store in the last 30 minutes of the day during Christmas season rush. The customer service was excellent, attentive, and detail oriented. I left with multiple items that I feel confident will change my skin care routine. Ray (the sales associate) was literally a ray of sunshine! If it weren’t for her I would have left empty handed and my skin very dry. Thank you so much ray and thank you Aesop! :)

  • 5/5 Ed C. 4 years ago on Google
    Very friendly and helpful staff. Product feels and smells exceptionally good. A bit pricey, even relative to brands like Molton Brown. But it's a very good experience overall. Oh, and you will love the free tea sample they give you too!

  • 3/5 David 3 years ago on Google
    The Aesop brand is and experience. The stores are a work of art, the presentation is very attractive, the staff is amazing but the product is good, not great. It's a luxury product price for an average product. $33 mouthwash? $150 candles? Unless you're buying to impress company, I'd stick to other shops.

  • 1/5 Melissa A. 1 year ago on Google
    Had a terrible experience here today. The staff were very unwelcoming and made me feel super uncomfortable!! I shop at Aesop often and this has never happened before :(

  • 5/5 Richard B. 1 year ago on Google
    Always a transcendent experience. The smells, aestetics and customer service. Retail therapy at its finest!

  • 4/5 Emily M. 1 year ago on Google
    4 stars due to high price points for all of their items, but their natural spray deodorant is absolutely heavenly!

  • 5/5 Sabrina S. 1 year ago on Google
    Airways friendly staff and very knowledgeable too about their products and what works for whom. Always smells like a spa inside, it's a pleasure to go in

  • 5/5 Julia N. 1 year ago on Google
    A beautifully designed store with a welcoming atmosphere and calming energy. A great escape in a busy centre-town. If you're looking for unique products, I would recommend entering into Aesop Rideau Centre to see what products would suit your needs. The staff are exceptionally knowledgable and take the time to assist.


Call +1 613-421-4511 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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