Lol, me and 8 friends went for a meal late at night. The waitress was very impatient, I suppose she was having a bad day, which I can understand. However, when paying my bill, I tipped less than the usual 15%, but still tipped. She vocally responded with "thanks for the sh*t" tip. The manager approached our table and justified the waitresses actions by stating "waitresses make a portion of their income on tips, so it's important to tip". How can you possibly justify swearing at a paying customer with such nonsense reasoning? If that's true, pay your waitresses more instead of having them at the mercy of customers, especially if they are struggling. I am more disappointed in the management than I am the waitress. I can understand a waitress lacking direction and etiquette, but a manager with such poor justification and leadership? How do you guys even know if I have enough money to tip? Why lose customers over a 15% tip on one single bill? All of us live downtown and frequent Byward pubs, never had such a bad experience. Had our experience went well, we'd visit again and spend a total of $200+ there, repeatedly. This restaurant permanently lost 8 customers and all our extended recommendations thanks to ego and entitlement.

I was a Tourist from Vancouver BC, strolling Clarence Street, and picked the Heart & Crown for a PM lunch. The inside was classic, the outside patio perfect for the occasion and day. Our table was on the side and the unobstructed view to the street. The service, food and drink was as expected and better. The atmosphere was busy, young and happy with the establishment. We enjoyed our impromptu choice in the Byward Market area. The place met our expectations on so many fronts for a casual meal and a few beverages. We would do it again in a flash. 👌😁👍🙂🤙😎

The place atmosphere is what we were looking for! We had some beers and a pitch of Sangria, which was amazing! We didn't had food here but I would recommend for drinks.

It was okay. The price was a bit higher than I think it should be. $23 for Spicy Chicken Bag, and the chicken was cut up into nugget size. I was thinking thigh, leg or breast...so. a bit disappointed. Service was very good for our large party. I would go back again to see if other things tasted better.

First time being here and loved it! The staff were great, they were a little slow but they were training new waiters, and they were extremely friendly, which made up for it. The food was so good. The restaurant is huge, which I didn't realize. They have a couple of patios, which is nice. I look forward to going back. Plus, there's a parking garage right across the street, so that's handy.

Have had a good brunch there in the past, nothing special, but a decent, diner style brunch. This time was awful though. They have an infestation of wasps currently and my friend, Jay Ferguson, got stung. And the food was not good this time. The sausage in the English Breakfast was inedible: it must have been in their warming dish for 3 days, it was dry and rubbery, and I had to spit it out after one bite (same with my friend, Jay Ferguson, who tried it). All in all, the food was just not good. Will continue our search for a Stoneface Dolly’s replacement. #ripStonefaceDollys

Terrible food! First time my life I ever turned back meals when they were delivered. Absolute joke when the waitress just tried to drop off the two orders of Guinness stew which were simply two bowls of soup. She knew it was wrong but still try to pass it off to us and immediately took them away didn't charge us for him and then we got fish and chips instead which they comped. Even the fish and chips were soggy and not fully cooked. I was was surprised how bad it was for such a big establishment. Ben Cooper the live musician was fantastic but that was the only highlight. Also very pricey I would not go back

This review is to applaud Heart & Crown's participation of ByWard Market's "Byward Barket" event in 2019. Our dog JJ had a lunch with us in the patio of Heart & Crown. It was a great memories for all of us. JJ had left us in 2020, and the lunch with JJ in Heart & Crown became the last time we eat out together... Every time I walk by Heart & Crown in Byward Market, I think of JJ and the great times we spent together. Wish you are happy and peace in heaven, JJ.

Highly Recommend the Heart & Crown! We needed a venue for a business meeting and they had a private room with Big Screen TV. 5-Star: Service, Food, Drinks and Hospitality. We came back in the evening for Live Entertainment too.

This is a beautiful family run Irish pub which is well managed, clean and safe. This is the perfect place to bring your friends, family and business associates. At night, there is live music and dancing. Karaoke on Wednesdays!

The design and atmosphere is fantastic, five stars easily. Had a pint of Guinness that was pretty good but the Kilkenny was flat and with no flavor. Wanted to try the beef stew but they ran out. Had the Sheppard's pie. It was alright, 3 stars. Overall, waited for at least 45 minutes between when we were seated and until food was served. We came on a Saturday night but the place wasn't at full capacity so surprised a bit that the service wasn't 5 stars.. excellent reviews is what made us choose this place but with so many other options in Bayward matket would very unlikely be back.

these five-star reviews have to be fake or something...this place has horribly rude staff/waitresses

Like many others have said, the staff is incredibly rude. Shocked this restaurant is still somehow in business. If you don’t want your day or night ruined by entitled and forwardly rude staff, avoid this restaurant like the plague.

Great pub, friendly staff, awesome champ with the burgers, an altogether A1 experience! Definitely the best food I had while in Ottawa. Loved the ambiance, it felt like a pub I’d visited in Dublin.

Good food great location friendly staff.

Very enjoyable place to hang out pre-covid! Great atmosphere inside and very friendly staff our server had a great sense of humour! Great flow of service all night! Can’t wait until covid is over with and we can return!

Came here with girlfriends for Sunday brunch. We were able to get a streetside patio table. The wasps were rampant during our visit but the staff-bless them, did their best to subvert the pests. I had the big English breakfast and it was filling and good post-hangover. I couldn't even finish it all. I found the sausage on the dry side, but I appreciate the fresh fruit that accompanies the order. Staff were attentive and friendly. Popular with thr locals so try to reserve a table in advance.

Awful. Rude manager. Horrible, overpriced food. Came in for lunch and our shoes stuck to the floor because it was so filthy. Clearly sexist because all staff are female. Do not recommend. This place is living in the 50’s. Can’t understand how it’s still open.

So many better places to go.

Friendly and attentive staff, you will never go without a drink on your table. Food was excellent, pretty standard pub food. Amazing location, of course.

I do love a good pub and this place was great! From the ambiance to the service to the food, it was a really enjoyable evening. I had the bangers and mash and cider, all delicious. My dinner companion said the Caesar was really good and she enjoyed the sliders. I may have to eat there tomorrow before we fly home!

I love this place. I’ve been here three times and all of those three times, I’ve definitely had a good time. The food is fantastic, although not many options for vegetarians (a little sad on that part) but that’s okay. Their wide variety of Beer options definitely compensate! ☺️♥️

A good pub that also serves decent food, but don’t come here just for the food. Lots of tap beers and Draught Guinness, of course, which is also pretty decent. Good whiskey selection.

Great location, nice waitresses, and awesome drinks. It does get way too busy on a Saturday night

The food at Heart & Crown is exceptional. Their menu presents a fantastic mix of traditional Irish fare and modern dishes. I thoroughly enjoyed their Shepherd's Pie, which was hearty and comfortingly nostalgic with rich flavors. Not to forget, their selection of beers is impressive, featuring both local craft brews and international favorites.

Heart and Crown is a local Irish pub that is dog friendly and offers cheap pitchers and pints. I ordered the Mango Mule mocktail which was delicious - sweet with a spicy after taste. I had the coconut & habenero chicken sliders as an appatizer. They are quite large for sliders, the habebero compote is not spicy but sweet which pairs well with the chicken (which is not too cool nutty but still delicious). For my main, I had the after school special with the tomato bisque. The sandwich wad delicious but there was too much of the potato and chive sauce. The bisque was delicious, creamy and smooth. The flavor profile of the two together were delicious. My friends mentioned their food was also delicious and were impressed by the quality of the food at a pub downtown.

If you enjoy decent food and drinks with live music, then this is a great place for evening hangout with friends. The artist that performed had a great voice too. The food was alright, I enjoyed the dumplings very much; however shepherds pie wasn’t as good as I expected. The drinks were pretty okie too

Great Irish pub! Not only was the food and beer great, but the service was top notch. Jason served me all night, and that has to be some of the best service I've received. He catered for all my requests. Not only that but the live music was amazing, very talented singer who brought a really good atmosphere into the place. I will be back!

If you aren’t much of a club person and prefer a nice pub for a night out, this is a place for both. This bar is massive and it has a lot of variety whether you want a nightclub experience or if you want to sit down at a pub. Their live music is great and the food is amazing.

Excellent fish and chips - some of the best fries I’ve had and love that they included coleslaw, tartar sauce and lemons in the takeout container. I also love that the fish and chips supports the Mealshare charity. Their managers were super nice over the phone accommodating us for takeout for exactly what we wanted.

Nice place to have some dinner with friends. Friendly and safe place. I ordered a White Sangria (sweet and citrus) and nachos. I really enjoyed, but didn't have much more options than that..

The staff are all very friendly and my brother and I come here frequently. They are able to accommodate nut allergies and gluten free. They specials are always yummy and fun to try but note that they do not have specials on Sundays!

Nice place to party with friends! Amazing food! The staff is pretty friendly and welcoming. Their Bruschetta bread is the best! The veggie burger is yummy as well. Overall very cozy and fun place!

Patio is very nice! Well spaced so it was easy to respect physical distancing. They have a great selection of beers on tap. I stuck to something local so don't know how clean they keep the lines of imports served less often. Great menu of classic Irish fare including lamb and stews. Definitely quite a few items I need to come back to try. I've had only the corned beef sandwich 👌

Good food and music. feels lively in the patio. A star less for cleanliness and servers need to be little more welcoming and attentive.

Loved the decor and ambience inside, gives a feel of an Irish pub for real. I liked the airy and open feel of the place even when sitting inside, on top of everything it was a lovely bright sunny day. The staff is amazing too. Loved the Smithwicks authentic Irish pale.

An Ottawa staple. Cheers.

The place is huge, with a spot for everyone and every mood. Every waiter and bar maid I've ever met (and I have lunch there once or twice a week), has been great and attentive. Nice, unassuming,simple pub. Everyone is welcome.

😍

Nachos from here are great . Pints were a bit pricey tho .

Not professional. Unsafe on club nights.

Great service....in spite of Covid

Had the Fish and Chips.. My server Kevin along with a very friendly clientele made it a fun dinner

Epic!!!! The food is rich tasty and awesome. Staff is yaaaa just awesome. Yooo the gin martinis. Ou lalalalalalalallaak boujeeee. James would be jelly.

(Translated by Google) Excellent venue (Original) Excellent lieu

Great prices, amazing food and many choices on tap combined with a very friendly staff makes the Heart & Crown a great place to go

Loved it!

Great, attentive, and friendly service.

Patio was all that was open during the pandemic. The staff seemed overwhelmed. Hostess was especially un-prepared for seating people.

Server was dismissive and unfriendly - Terrible first time experience- definitely won't be coming back !

Really great not to mention They’re owned by the same management of Aulde Dubliner & Pour House

I don't love that place it's just some place i walk by sometime here n there now n then

Great

Good company

Very good customer service, wonderful food and drinks! Because of covid-19 we seated on patio however they have a very well tend to protect you against cold.

17 dollars. For those wings. ?? Waitress was nice!

I have been going here since 2014 and I have always had a good experience. The chicken curry with fries is really good

Fish and chips buy one and they'll buy a meal for a person in need. Hairy Larry is the absolute best!

Homemade tomato soup and greasy grilled cheese are my go to. Tasty amd familiar. The beer selection is wanting, not a lot of local microbrews so that's surprising and disappointing. But the patio is always fun for people watching. Service is always friendly.

Great food and environment for hanging out with friends

Love heart and crown, it's my go to place in the market! Amazing veggy burgers

Great social place, very popular! Food is good but people go there for the night life and bands!!!

Covid safety practiced to the max. Staff are still as friendly as usual AND some of the best beers ( Irish beers ! ) are on sale! Get out and enjoy life !

It a Great place to eat a good food , listen a good music , dance , drink a good wine and enjoy the company of friends or someone special ... I really like this place.

One of the best pins in Ottawa. Unique layout with many nooks and crannies. Food is terrific and solid beer selection. Sad that it doesn't offer the prime rib dinner anymore, but their comfort food selection is pretty good.

Every time I have been here the staff have been amazing, the food is delicious, and well priced for the quality. My only sadness is that they don't do breakfast on weekdays, and I'm personally not a fan of their gravy, as I like mine a bit more robust. However there are plenty of other menu items to choose from, and they have excellent specials often as well!

I have been here a couple of times. The food is delicious for pub food and they have an excellent beer selection.

The staff is very friendly and the food is served very fast. I loved this restaurant. The place is very large and they can host a lot of people. In the summer there is service available at the terrace. I had the basil pesto sandwich and my mom the rib eye steak sandwich. We both had soups on top of the sandwiches, and they were simply amazing. All the food we had was very tasty and rich. I would definitely come back for a beer in the summer or for another lunch anytime soon. I would recommend to anyone visiting the city.

I love the Lt Pump! Great food, great beer list, great service. Nicely heated patio. They have merch for sale too! Come out and support a great local business. Eat, drink and tip well!

Traditional pub food with a twist. At the pump, you’ll always receive quality service and decent food.

My girlfriend and I went to Lieutenant's Pump for breakfast, and enjoyed our meal. I ordered the Eggs Benedict, and quite enjoyed the flavor. I typically prefer my poached eggs done well, so while they were a bit runny, that was no fault of theirs because I forgot to ask when ordering. My girlfriend got the "Eggs any style", and was very pleased with her meal. The food was tasty, and the service was excellent. They had a lot of people working, but as it got busier we could see why. Despite dealing with a lot of people, we never went more than 3-5 minutes without someone checking in on coffee, how the food was, etc. This was not our first visit to the Pump, but as always, we came away impressed. Would certainly recommend it to anyone that was looking for good food and a welcoming, cozy atmosphere!

Very friendly staff and good food and drinks. And... you get to bring your puppy.😊

We love it here. The food is great, but even better is the staff. Always have a nice chat with Saskia, she's a sweetheart. Always look forward to the Pump.

The waitresses was not friendly at all.

Great pub, nice patio, delicious brunch, friendly staff.

(Translated by Google) We had a lovely evening in this pub. The staff were very friendly net attentive. I was able to eat there despite my allergies (bovine proteins, gluten)! (Original) Nous avons passé une belle soirée dans ce pub. Le personnel était très sympathique net attentif. J'ai pu y manger malgré mes allergies (protéines bovines, gluten)!

Their food used to be super consistent, but now you can expect dry, tasteless burgers. Do yourself a favor and don't order the garlic bread

Great breakfast.

Patio was awesome.

Love the breakfast here!

Warm, inviting, friendly, feels just like a British Pub! Delicious potatoes!

Amzing breakfast

Very friendly and attentive staff. Great pub fare. Overall great experience.

Decent food and good service

Had a lovely breakfast at Lieutenant's Pump in Ottawa before heading back to Montreal. We were outside on the terrasse. Very nice and comfortable. We'll be back.

We came here for breakfast, the staff were very nice and food was great, they have lots of space to sit on the patio and enjoy the weather and your meal. I would definitely recommend this place.

It's worth to visit as breakfast is really good! Especially English breakfast

Great food. Lovely setting for a pub. The terrasse is amazing in summer.

Great spot for a good drink, some classic pub fare but an even better and cuter brunch spot!

Went for weekend brunch. Such a great atmosphere, and the food was perfect. Will for sure come back!

Great service. Nice atmosphere

Lovely servers, they were very accommodating. Made room for us, even though it was busy. Had a great time

Service was very slow, we decided to leave instead of ordering food, but even this was super slow.

Always a pleasure to go. Great staff, service and food.

Great vibes here

$9 pints of Jelly King is insane, service is super fast and friendly.

Great atmosphere. Really fun trivia nights.

I've always had delicious food from here and yesterday's order was better than ever before! I ordered online for pickup, which was super easy and it was ready super quickly.

One of the best and most famous bars in town. Very friendly and helpful staff.

Eatery, Bar, dj, dance, overcrowded, nice bartenders, servers and waitresses.

I asked the waitress if there was any discount for military, and she entered her own discount for 50%. Needless to say, I left her a pretty nice tip!

Had lunch at Heart & Crown ByWard on Sunday (August 15) with my daughter. We ordered the deep fried pickles, chicken curry and the snug club. We were told the kitchen was busy and we’d have about a 30 minute wait, said we weren’t in a hurry. Our server was super nice and attentive and the food was amazing. We really enjoyed our meal. They still have a limited menu while readjusting to being open after well…you know…but still some great choices. I would have liked a little Irish music…but that’s not a complaint…just a suggestion.

The Heart and Crown in the Byward market is a great Irish pub to go to on the weekend with friends to enjoy a few pints of beers and listen to local bands play. It is a great starting place for any pub crawl and a howl. That is before COVID-19, now it is closed and the once lively streets are silent. But hopefully the vaccines will help restore life back to normal soon. If you like my reviews then raise your beers high and just get back to having fun once again.

DISAPPOINTING. Experience is from Aug 28/21 approx 4pm. From the get-go, four of us waited after being seated for SEVERAL minutes, during a not busy time. We had to ask the hostess if a server was assigned to our table. Said server finally comes and as soon as ONE out of the four of our group orders a non-alcoholic beverage, she gave a ‘unimpressed’ response. I ordered soup, which was completely lacking any flavor, and since our server was nowhere to be found, we asked a hostess for salt. The hostess gave total attitude for interrupting her doing absolutely nothing. Immediately after getting the salt, the server magically appeared to ask us how things were. When a restaurant is trying to recover from lockdowns, you would think they would go out of their way to win future business and referrals. This has been our experience with the other restaurants in the Byward Market, and we have enjoyed our extended weekend stay. But not Heart and Crown. Will never come here again. Rude staff, and chinsy portions.

Butter chicken, chip and a Smithwicks, unusual combo but SO good. Great service too, stop in for a pint and enjoy some pretty first rate people watching from the street terrace.

Great food. Quick service and right in the heart of the Byward Market foodie atmosphere.

Fun night, but no vaccine check and no one was wearing masks.

We felt welcomed by the staff. The food was hearty and freshly made. The soda bread was absolutely spot on. I had a potato and leek soup with the Guinness and beef stew. I chased it down with a cider at the right temperature. Lovely meal.

Nice and cozy. Food was good, but prices a bit above average. No pancakes after brunch, though.

Very good place for late night dinner. They have plenty of options in both food and drink, including mocktails. The restaurant is beautiful, both for indoor and outdoor dining. Restaurant staff are very friendly. Highly recommend

Delicious lunch, ordered the Chowder and Fish Tacos. Just a little pricey but I was happy to pay for the quality. The Cesar and Raspberry Mojito were very tasty as well.

26th December 2022 My new favourite place at ByWard. I went Downtown for the boxing day but as always we had to go first for a snack and a drink. It was my first time here but from now on will be my place when I come back to the area. Very nice service, food and beverage. Prices are very affordable!!!

Amazing hospitality from Jim and the staff. First rate selection of alcohol and the food was outstanding. A high point of our honeymoon. Great atmosphere and fantastic music playlist

Went here for a Christmas luncheon. We had the area in the back. Fast and great service for our group of 60. They had full staff both for serving and in the kitchen. I don't know when I last had such a good experience when out to eat with a large group. Our food was on the table before we knew it. Everyone thought the food was delicious. I had a seafood chowder and white wine sangria. Delicioso! Always a compliment to an establishment when there are no complaints. Apparently, there is live entertainment seven days a week. Friday and Saturday nights in the back area. Other days of the week, the groups of one to three performers set up in the front. My first time here, and I don't know why that is as I have lived in Ottawa for 35+ years. I will definitely return.

Went here with a friend from Ottawa. It was a nice pub. I had chicken wings. They were pretty good. Make sure to ask for them done crispy. Our bartender Jimmy was fabulous. Very friendly and personable.

Truly delicious pub food and drinks! Has the Irish pub atmosphere and great service. Happy we got the chance to check it out! (The fish and chips are a must)

During the tulip festival we accepted the 30mn delay for getting food while enjoying a drink. I had the fish and chips and although I’m not an expert, it was just acceptable, sauce was great, fries alright, but the fish came out flour-ish. I would not recommend this order.

If you like beer for acceptable price I suggest you visit that place. In my own opinion house brewed beer ,as usual, in Canada not so good, but premium craft and domestic is great

Kathleen at the back bar was so friendly and offered great recommendations on local beer and menu selections. The pierogis were outstanding with bacon jam, scallion crema and pickled onions. Best shepherd’s pie ever. Outstanding seafood chowder, beer and mixed drinks. Found no room for improvement.

Still one of our go too. Lots of space. Great during summer with large outdoor area. Standard pub foods. Staff were Amazon our last two visits.