5/5 Michael F. 3 years ago on Google
EDIT:
Nov
21,2020
-
Super
impressed
with
this
location.
Highly
recommend.
Went
back
last
week
for
dinner
with
the
family.
Front
staff
clearly
explained
Covid
protocols
including
sanitizing
the
plastic
menus
between
each
guest,
QR
code
menus
are
available,
tables
are
physically
spaced
out
,
etc.
As
a
courtesy,
they
provided
and
explained
the
take-out
drink
menu
and
dessert
menu
at
the
beginning.
I’d
give
them
6
stars
if
I
could.
This
is
an
example
of
a
business
that
responds
quickly
to
customer
feedback.
All
of
our
previous
concerns
were
addressed.
I
feel
safe
eating
here
despite
these
crazy
times.
EDIT:
Oct
24,
2020
-
Impressed
with
the
communication
effort
from
this
location's
general
manager
-
very
receptive
to
hearing
feedback.
Looking
forward
to
going
back
here
for
inside
dining
when
the
province
re-opens!
ORIGINAL:
Their
physical
distancing
protocols
can
seem
more
for
show
than
safety.
This
location
needs
to
rethink
how
they
communicate
during
Covid-19.
We
went
here
to
support
local
Ottawa
business
and
because
of
the
Prismatica
ad
that
we
heard
on
the
radio.
This
was
just
before
Ottawa
closed
down
indoor
dining
again.
Maybe
this
location
did
a
better
job
in
the
beginning
of
indoor
dining
during
COVID-19
but
this
location
could
definitely
do
better
when
we
went.
Greeter
took
down
our
contact
information
for
contact
tracing.
Awesome.
There’s
a
sign
behind
the
front
entrance
that
says
“scan
to
view
menu”
but
we
were
given
paper
menus
and
there
was
no
mention
of
scanning
by
greeter
or
wait
staff
to
view
the
menu.
(That’s
fine.
Lots
of
places
are
now
offering
paper
menus
-
but
why
advertise
it
as
a
safety
measure
you
are
taking
if
you’re
not
actually
offering
it?)
Love
how
this
chain
has
created
table
closed
signs
that
connect
the
physical
distancing
message
with
their
Irish
theme.
The
table
closed
sign
says
“this
table
is
practicing
physical
distancing”
and
there’s
a
little
bit
of
Irish
trivia.
Awesome.
The
problem
is,
when
the
indoor
dining
room
got
busier,
the
greeter
brought
in
another
couple
and
took
away
the
table
closed
sign
so
they
could
be
seated.
So
in
fact,
that
table
wasn’t
practicing
physical
distancing?
All
of
the
seating
areas
were
2m
apart
so
the
confusion
is
because
those
table
placards
aren’t
actually
“table
closed”
signs
(like
they
are
at
other
places).
It
looks
odd
if
you’re
opening
up
tables
that
were
once
closed
for
Covid
when
your
place
gets
busier.
If
all
of
the
spots
are
infact
open
for
eating,
why
put
out
those
signs
at
all?
Finally,
when
we
were
seated,
we
were
given
the
paper
menu
and
a
drink
menu.
I
tried
to
order
a
drink
from
the
drink
menu
and
then
was
told
I
couldn’t
order
it
-
in
fact
that
drink
menu
was
limited
just
for
take
out
orders.
Having
a
closer
look,
I
realize
now
it
says
“drinks
to
go”
but
that
wasn’t
really
made
clear
at
all
when
we
were
seated.
I
can
completely
appreciate
you
have
an
exclusive
contact
to
serve
one
brand
of
drink
and
under
take-out
laws,
you’re
.
able
to
sell
other
brands.
But
that
could
be
made
more
clear
by
the
greeter.
I
do
appreciate
that
this
chain
has
their
nutrition
information
online.
Thanks!
Dear
owner
/
manager,
I
am
active
on
Google
reviews.
I’m
more
than
happy
to
come
out
and
reconsider
my
review
once
the
province
allows
indoor
dining
again.
Good
luck
weathering
the
storm.
UPDATE
2020-10-15:
I've
filled
out
the
short
form
at
your
link
and
I'm
in
your
Zendesk
system.
Thanks
for
the
link.
Looking
forward
to
hearing
from
you.
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