1/5 Uthapum G. 9 months ago on Google
The
Pourboy's
Disastrous
Experience:
Rude
Server
and
Slow
Service
Ruin
the
Visit
My
recent
visit
to
The
Pourboy
was
nothing
short
of
a
nightmare.
Our
server,
Sidra,
not
only
displayed
a
shockingly
rude
demeanor
but
also
took
it
upon
herself
to
play
the
role
of
an
authority
figure,
intentionally
cutting
us
off
after
just
two
single
shots
of
tequila
within
a
span
of
two
hours.
Her
slow
service
only
added
fuel
to
the
fire.
It's
baffling
that
someone
who
claims
to
have
received
her
smart
serve
certification
lacks
the
basic
knowledge
of
properly
serving
quantities
and
seeking
guidance
from
superiors
when
unsure.
To
make
matters
worse,
Sidra's
unprofessional
behavior
extended
to
her
initial
greeting.
She
approached
our
table
with
crossed
arms
and
a
sassy
attitude,
uttering
the
words,
"Can
I
help
you?"
This
dismissive
and
unwelcoming
manner
is
not
how
customers
should
be
greeted,
undermining
any
sense
of
hospitality.
I
strongly
recommend
that
The
Pourboy
take
immediate
action
to
retrain
Sidra
in
customer
service
and
instill
in
her
a
positive
body
language
and
verbal
attitude.
It
is
crucial
for
servers
to
understand
the
importance
of
treating
customers
with
respect
and
courtesy,
rather
than
engaging
in
power
trips
and
displaying
a
dismissive
demeanor.
However,
amidst
the
chaos,
I
would
like
to
express
my
gratitude
towards
another
server
at
The
Pourboy.
This
Caucasian
server,
slightly
larger
in
body
size
and
sporting
a
tattoo
on
her
hand,
was
an
oasis
of
kindness
in
an
otherwise
disastrous
experience.
Her
warm
and
accommodating
nature
stood
in
stark
contrast
to
Sidra's
behavior,
and
she
deserves
recognition
for
her
exceptional
customer
service.
Furthermore,
I
must
acknowledge
the
bartenders
at
The
Pourboy
for
their
top-quality
beverages.
Despite
the
overall
unpleasant
experience,
the
skill
and
craftsmanship
of
the
bartenders
shone
through
in
the
flavorful
and
well-crafted
drinks
they
served.
In
summary,
The
Pourboy's
visit
was
marred
by
the
rude
and
power-tripping
behavior
of
our
server,
Sidra.
Her
intentional
cutting
off
after
two
shots
of
tequila
within
two
hours,
along
with
slow
service,
only
added
to
the
disappointment.
I
strongly
urge
The
Pourboy
to
retrain
Sidra
on
customer
service
and
emphasize
positive
body
language
and
verbal
communication.
I
appreciate
the
kindness
displayed
by
the
other
server
with
a
larger
body
size
and
a
tattoo
on
her
hand,
as
well
as
the
bartenders
for
their
top-quality
beverages.
1 person found this review helpful 👍