Burrito Gringo Bronson image

Burrito Gringo Bronson

Restaurant Fast food restaurant Mexican restaurant Taco restaurant Burrito restaurant Restaurant supply store

One of the Most Reviewed Taco restaurants in (Old) Ottawa


Address

566 Bronson Ave, Ottawa, ON K1R 3K2, Canada

Website

burritogringo.ca

Contact

+1 613-564-9696

Price rating

$ $$$

Rating on Google Maps

4.30 (1K reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8 am to 11 pm
  • Thursday: 8 am to 11 pm
  • Friday: 8 am to 11 pm
  • Saturday: 8 am to 11 pm
  • Sunday: 8 am to 11 pm
  • Monday: 8 am to 11 pm
  • Tuesday: 8 am to 11 pm

Featured Reviews


Frequently mentioned in reviews: burrito (15) good (14) tacos (9) burritos (9) customer (8) service (8) bowl (8) toppings (7) location (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Cole M. 1 year ago on Google
    I don’t know if they were having an off night, but this place is absolutely terrible! I think they were training someone new, so it might not be their fault, but the person who was making the tacos put way too much meat and onions on mine. There was so much that when I got home to eat my tacos, the second I picked them up they just instantly fell apart. Plus the person putting on the salsa very carelessly plopped the mild sauce on. For $20 I feel like I’ve been robbed. definitely wouldn’t recommend anyone ever go to this particular location.
    6 people found this review helpful 👍

  • 1/5 v f. 6 months ago on Google
    Overpriced, poor quality container and unhygienic inside. Fruit flies flying around the toppings. The bottom of this takeout container is so soggy that I can’t use my fork without piercing the container. Not sure what restaurant doesn’t test or care about their products especially since I paid $17.46!!!!!!! $17.46 for that amount of food and a soggy fallen apart container (hand for reference) . Exact same situation at the st Laurent location maybe even worse …They must be losing profits….I’ll stick to mucho instead
    5 people found this review helpful 👍

  • 1/5 Ali Sajad S. 1 year ago on Google
    Burrito completely fell apart.. went to the location on Bank st first and the clerk was extremely rude. No sense of respect or customer service at all. Overpriced, expensive and food isn't even good... not worth the hype. They said the meat is halal but the wraps/burritos of all kinds including pork are being grilled on the same grill. Doesn't make any sense at all. Won't be ever visiting again...truly a waste of my money $16 gone down the drain!!!
    3 people found this review helpful 👍

  • 1/5 Cirick16 1 year ago on Google
    Beonson location is just terrible. Will ignore you for online orders. When you do order online the foor is an absolute disaster and looks like someone threw taco and burrito ingredients in a container. They should at least pretend like they are making food people will eat. I was a long time customer for 7 years but this place has completely gone downhill.
    3 people found this review helpful 👍

  • 5/5 Lisa “Ottawa Local E. 2 years ago on Google
    Ordered a fully stuffed quesadilla from here for lunch and it was great! The ingredients were fresh, and flavourful. Nice portions and the service was quick too. It was a good lunch choice.
    3 people found this review helpful 👍

  • 5/5 Marie D. 1 year ago on Google
    This is definitively my favorite fast food place. Everything here is so fresh, the portions are big, and the employees are always very nice. I brought some people from outside Ottawa here and they all agree this is the best burrito place
    2 people found this review helpful 👍

  • 1/5 Jasmine L. 1 year ago on Google
    Very disappointing "burrito bowl". I definitely don't feel this is as advertised. All that's in it was tofu and a few measley shreds of lettuce. There was supposed to be beans, guacamole, and salsa. I was also under the impression there would be rice in it as well since it's supposed to have everything a burrito has. Absolutely not worth the price imo. Too bad because I've heard good things about this place.
    2 people found this review helpful 👍

  • 1/5 Matt �. 6 months ago on Google
    Horrible service. I said I needed a second to make up my mind, and the girl said 'ok, let me know when you're ready' then proceeds to disappear into the back room for the next 5 minutes, leaving me just standing there wondering where she went, or if she just didn't like the look of me or something. All three employees seemed to hate eachother as well, made it feel really awkward interacting with them. Then, for the food part, the tacos were horrible. Pulled pork+barbacoa beef had no flavor, yet were piled so high. Why?! No room for the toppings was left. Then at checkout, I ordered a combo, went to grab a large size drink, only to be informed that the combo comes with small and no option to up-size. Tried to convince her to let it slide, but nope, she rang each item through individually, coming to $26 when it would have been $20 with the combo. How is there no option to upsize your drink for the combo?! Just wild.
    2 people found this review helpful 👍

  • 5/5 Rebecca F. 1 year ago on Google
    Ordered delivery, two large burritos and chips with pico de gallo. For was so good, and the burritos were massive! Might have to order small burritos next time, lol.
    1 person found this review helpful 👍

  • 3/5 Cantest S. 1 year ago on Google
    The quality at this location seems to be on the decline I am unsure if it is because I've been coming weekly on the weekends but the taste definitely hasn't been the same the two last times. It's like the salsas, sauces or ingredients are not as fresh as they should be which makes for a bland taste if that makes sense. It's too bad since I liked this location but can't get consistency it seems.
    1 person found this review helpful 👍

  • 4/5 Brian Eng doing his T. 5 years ago on Google
    Nice decor and atmosphere for dining in. The burritos are good. I wouldn't say they blow your mind it is a fast food place. So take that into consideration. The staff there was amazing and jovial even thouit was close to the end of the night. Parking is a bit tough to get into since it's Bronson. I can't really knock the place because of the business of the street though. Good for those busing it and healthier than most fast food places.
    1 person found this review helpful 👍

  • 3/5 l B. 11 months ago on Google
    Food was ok but after looking at the vents in the ceiling ( right over the food preparation) I kinda regretted eating here due to the dirtiness.. Where is health Canada on this ?
    1 person found this review helpful 👍

  • 2/5 Marc V. 2 years ago on Google
    Usually good over here. This is what I received as a quesadilla. It's a burrito on flat bread. I also did not get a meat protein which I asked for.
    1 person found this review helpful 👍

  • 1/5 Hannah B. 1 year ago on Google
    The manager that is currently there is definitely cutting cost. No longer would they do salad bowl without the shell. It’s fine but the amount of salad in the bowl is so sad like four small pieces of romaine salad for $15. Definitely not good anymore
    1 person found this review helpful 👍

  • 5/5 Mike R. 1 year ago on Google
    Great burritos, great employees 👍 Accidentally got the wrong burrito (understandable). Started eating it in the passenger seat and realized it was the wrong one (cilantro and no meat), popped back in and they were very polite and apologetic and immediately rectified it. It was a very human fast food experience and I liked it. Thumbs up for the burritos and the people.
    1 person found this review helpful 👍

  • 1/5 Cynthia W. 5 months ago on Google
    Worst customer service ever received. The restaurant was supposed to close at 11 pm and we went around 10. The staff already closed up the store the menu screen was turned off and when I asked her for menu she rudely replied we don’t have it and send told us to grab form another customer which was unacceptable. Worst customer service ever received.

  • 1/5 Aqua B. 3 months ago on Google New
    Was given hard shell tacos when I asked for soft shell tacos, was told very rudely by the girl working that these are soft shell tacos and if I wanted the soft ones I must ask for flour . After the aggressive conversation all my toppings were just thrown in the box haphazardly and the meal was basically a pile of toppings with some chips. The energy from the customer service given makes me want to never come back.

  • 5/5 Aaya R. 5 months ago on Google
    I got the chicken burrito and it might have been the best meal l've had in months. It was so good I couldn't stop eating. my heat receptors and stomach we're telling me to stop but ljust couldn't. I was too full and happy to move but if I had another one I would've eaten it. I couldn't recommend it more it's seriously so so so good. I love this store and will definitely be buying from here again. The chicken was actually big juicy cubes of chicken and not little dry prices of shredded chicken which I am very happy about. My only tip is to not underestimate their hot sauces. 10000/10 I would definitely refer everyone who asks for good and affordable eats in Ottawa. Amazing value for the price. Also good halal option (the chicken)

  • 3/5 David P. 6 months ago on Google
    I visit Burrito Gringo sometimes primarily because of the taco Tuesday offer for 3 tacos. I like their selection of protein and toppings, but with the variety comes the risk of something not being as fresh as they should be. As I pretty much put everything on my tacos, it's hard to distinguish what exactly was off, but it has happened to me twice. On one of the occasions, I had a mild case of Montezuma's revenge as a result. Will I go back? No doubt, but only on a Tuesday.

  • 1/5 shannon G. 9 months ago on Google
    Came here at 4pm, the staff was amazing and the food was good. BUT the atmosphere was horrible. The a/c in this place has not been working for a while, and there is a huge hole in the ceiling for years.

  • 5/5 Bianca C. 1 year ago on Google
    All the girls working on January 5th at 10 ish pm were so nice and they gave awesome customer service with smile on their faces. Will definitely be back. Tasty food too!

  • 5/5 C T. 2 years ago on Google
    Honestly for the size of burrito you can get for the price it is totally worth it. Are there better tasting burrito's in the city? Absolutely, but most of those cater more to the sit down, dine in experience. Despite the lower cost of the burrito here I don't find their proteins to be of low quality like other take out places. If you want a massive burrito that should probably take you more than one sitting that still has a decent taste I suggest here.

  • 3/5 John S. 1 year ago on Google
    I think I ate here two or three times last week. They have chorizo that they cook on the flat top. It's pretty good. The stewed beef or pork can be tasty. Steak. A bowl with meat, beans, peppers and onions, fresh Salsa Verde, cilantro, cheese, sour cream and salsa. Be careful with the hot salsa. Tacos special on Tuesday.

  • 5/5 Stephen G. 1 year ago on Google
    Got the large nachos and it was so good. The servers were so friendly and helpful when deciding my choices.

  • 5/5 Mags91 1 year ago on Google
    Ordered out from here multiple times and have yet to be disappointed once. The burritos are fantastic and always make me full after. The quesadillas, while they can be messy, are still amazing. Definitely reccomend. Great stuff.

  • 2/5 Cameron P. 1 year ago on Google
    Food was mediocre. The staff seemed preoccupied and were not focused on the costumer. The store seems dirty with buildup on the lights and ceilings. They were last inspected on August 2020

  • 1/5 Mike t. 1 year ago on Google
    Im a very frequent customer, food is great! service is great 95% of the time. recently been turned down twice this week when going in at 10:47 and also tonight and 10:52 as they started their cleanup. IF YOUR OPEN UNTIL 11 please serve until 11 or learn to lock the doors early as well. thoroughly unimpressed.. i would usually not come in late but Im working 14 hour shifts on storm cleanup taking trees out of people roofs yet the burrito gals cant even finish an 8 hr shift making tacos & burritos.

  • 2/5 Willie S. 2 years ago on Google
    The other day I had a chance to try the Pulled pork burrito bowl. I’m a big fan of pulled pork and I have to say it was decent. Nothing too crazy, but wasn’t bad.

  • 5/5 Kittenmittens 2 years ago on Google
    Excellent food, the Burrito bowl is a great deal and very filling. Lots of options when it comes to toppings and generous portions. The staff is very nice and works extremely hard. The lady that handled the cash is super friendly and so is the manager. Next time I will add a photo to my review.

  • 5/5 Mike L. 2 years ago on Google
    Everytime I go, I get the Grande Bowl. The food is well seasoned, flavorful, fresh. The staff are polite, helpful. I would recommend a burrito Bowl if you want 2 meats and the toppings. Can't wait until my next time I go

  • 5/5 Pierre F. 2 years ago on Google
    The absolute best restaurant in Ottawa ever!! It's prepared quickly like in other fast food chains, except it's actually FRESH here, and extremely tasty. The only thing that somewhat bothers me is the music outside; it can get loud sometimes..

  • 5/5 Brent R. 2 years ago on Google
    I tried to call your restaurant but it went to voicemail as you must be so busy! I just ordered via DoorDash Brent J. This burrito was completely perfect and whoever made it clearly took great care. I did not eat all day at my restaurant and I wanted a significant burrito when I settled in at home. That is exactly what I got! Thank you so much! Fresh, beautifully made, handled with care. Please commend your cooks!!!

  • 3/5 Troy F. 2 years ago on Google
    Salad bowl was mediocre and lacking flavour. The bowl itself is baked and tasteless, and the carne asada was similarly lacking flavour. Tasted more boiled than grilled!


Call +1 613-564-9696 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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