Jack Astor's Bar & Grill Lansdowne image

Jack Astor's Bar & Grill Lansdowne

Restaurant Bar Hamburger restaurant Family restaurant American restaurant Bar and grill Chicken restaurant Chicken wings restaurant Gastropub Western restaurant

One of the Most Reviewed Chicken restaurants in (Old) Ottawa


Address

425 Marché Way #101, Ottawa, ON K1S 5J3, Canada

Website

jackastors.com

Contact

+1 613-565-4862

Price rating

$$ $$

Rating on Google Maps

4.10 (1.7K reviews)

Open on Google Maps

Working Hours

  • Wednesday: 12 pm to 12 am
  • Thursday: 12 pm to 12 am
  • Friday: 12 pm to 1 am
  • Saturday: 11 am to 1 pm
  • Sunday: 11 am to 12 pm
  • Monday: 12 pm to 12 am
  • Tuesday: 12 pm to 12 am

Featured Reviews


Frequently mentioned in reviews: good (30) service (24) table (16) great (16) time (15) experience (14) kids (13) restaurant (13) ordered (12) chicken (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Jenna M. 1 year ago on Google
    Good food and service was phenomenal (no drinks left empty)🙂 came here for a birthday, the only issue was there was jalapenos on the nachos when I ordered them without but was still happy with my experience. Overall I would recommend and return.
    2 people found this review helpful 👍

  • 1/5 Lacey L. 2 years ago on Google
    Ordered through skip the dishes. Got 2 raw chicken sandwiches. The manager said she would get me a refund which I appreciate but can honestly say I will NEVER, eat or order from here again. My boyfriend had quite a few bites off his SUPER raw sandwich and I hope to goodness he doesn’t get sick. Chicken 101. COOK THROUGHOUT
    2 people found this review helpful 👍

  • 2/5 Gordon C. 8 months ago on Google
    Took my son to see an Ottawa Blackjacks CEBL basketball game on a Thursday night. Made a reso for 6pm, place wasn't full but it was busy. We asked to sit outside and enjoy the atmosphere of some live music and the overall Landsdowne area. Probably 40+ seated tables outdoors and a SINGLE server for them all. Took about 15 minutes to get our drink order placed, and we ordered food at the same time. I also asked for a couple of crayons so my son could doodle on his kids menu while we waited. We ordered a kids gluten free cheeseburger/fries (kids menu), and a chicken and goat cheese wrap. We didn't get the crayons until about 6:45, then our food arrived 2 minutes after that, a full 47 minutes. By this point it's approaching 7pm and the game starts in 30 minutes. I asked for extra ketchup (see pictures) since they give you about a teaspoon's worth and a mountain of fries (they were tasty). But don't count on the extra condiment showing up. Service was non-existent as it was clear the single server was way too busy to be running the entire patio alone. The food was overall at best a 4/10 and we had to pay when it arrived to avoid waiting another 15 minutes for the server to show up with the machine. My son had fun, he couldn't care less. But the experience was poorly managed by the restaurant, especially given that it was a game day they needed more people outside.
    2 people found this review helpful 👍

  • 5/5 Oliver S. 1 year ago on Google
    This place was truly stunning. I loved my blue steak. They had a ping pong table, beer pong, mini basketball court and so many fun activities. Our waitress, Sarah, was a great waiter. The food was absolutely yum. Here is a picture of my group🥳😃😃😋😋😝
    2 people found this review helpful 👍

  • 4/5 Anubhav C. 1 year ago on Google
    The place is vibeyy and big! Has a lot of games to play! We participated in Trivia and ended up wining $25! The food options seemed to be very limited compared to other places! The burger I ordered doesn’t seemed to be worth $20! In short, food was average!
    2 people found this review helpful 👍

  • 2/5 Troy 1 year ago on Google
    Not great. We did our best to enjoy this lame experience.... If you're up for a fancy Tim Hortons experience, this is the place to be. Music was awful and too loud. Guess this is also a nightclub.. without dancing. Friends found they were able to get drinks by ordering directly from the bar, despite having table service... Our table wasn't cleared for the entire 2 hours we were there. May 26 edit: emailed corporate to offer constructive feedback for other patrons of a similar persuasion.
    1 person found this review helpful 👍

  • 5/5 William Cameron (. 2 years ago on Google
    Went here on a date night and everything went well. Server was very attentive and stopped by often. Our drinks came almost immediately and appetizer, main and dessert were served separately leaving us plenty of time to enjoy the food while we waited for the next item. The server even split our main for us without being asked. We just mentioned we'd be sharing it. Nice atmosphere, great service and the food was very nice as well. Would go again and the kids menu is pretty great too for bringing the kids along.
    1 person found this review helpful 👍

  • 4/5 J 11 months ago on Google
    Fun patio, nice people with mediocre food. I did enjoy the sweet potato fries. My chicken burger was disappointing. The curry coconut chicken bowl was pretty good. Rice was sticky.
    1 person found this review helpful 👍

  • 1/5 Eri U. 3 years ago on Google
    This evening I took my boys to Landsdowne to see the Christmas lights. My best friend and her kids who are friends with my kids and have been together through all this were meeting us there. My kids have been in online school during the pandemic, haven’t seen their old school friends in months and so were excited to spend time with their other circle. When we arrived she had mentioned they were at Jack Astors as the kids were hungry so we decided to join them. We were seated at a table ourselves as 4 is the current limit, and our table was about 20 feet across from them so we were visible to each other. At one point one child came over from their table to say hi to my son. It’s natural that a child would want to see their friend and he’s a child and did so not realizing. One of the hostesses came over after to tell us that we couldn’t walk over talk to the other tables. I said that we understood but then to let the other table know too as my kids hadn’t left the table. We ordered and were waiting for our food. My son moved from his side to sit next to me. He made a comment to his friend at the other table, he was not yelling but spoke to his friend from where we were. Moments later a manager came over with a stern look on her face and angrily told us that we had already been warned and that were not to be talking to ppl At other tables. I explained to her no one had said not to talk and he hadn’t left the table. She was extremely belligerent and said no talking was allowed at all because it could spread COVID and they could be fined etc. Now believe me I understand, I understand the pressure of their job and what the restaurant industry is facing, and the rules they need to follow to stay open and not to be fined, but there could have been some understanding showed here. Which I said to them. My child isn’t trying to break any rules speaking to his friend who was 20 ft away, it was the first time they had spoken in that way in the time we were there. In any case they were extremely defensive, showed no compassion to these children and obviously didn’t like that we were trying to reason with them and the situation and said that at this point they were going to have our food that we hadn’t received yet packed up and ask us to leave. My son was so confused and upset and in tears, and while trying to comfort him they kept insisting we need to leave. I told them they were upsetting my child, I need to deal with him and then yes we were leaving and without the food. They insisted they would wait right there by our table and escort us out, and I’m livid at this point. As I said, belligerent and no compassion. I told them they could have deescalated this situation a long time ago but instead they chose to create an argument and in front of children. They could have said what they needed to say and enforce their rules in a completely different tone and manner which wouldn’t have led to an argument.I got their name before leaving and informed them I would be addressing this incident. Now this isn’t a post to say boycott Jack Astors or any restaurant for that matter. All of our restaurants need support right now. And tonight we were trying to do just that. But it seems that our business was not wanted in this case. All I’ll ask is that, Jack Astors Landsdowne work on training their management and staff on how to deal with clients with children, and to show some compassion and proper use of tone when dealing with issues that arise. From the minute we walked in to when we left were weren’t made to feel welcome, with the exception of our actual server. It’s a tough time for everyone and we should all be showing compassion and support to one another, but especially to the kids. Everyone’s kids are confused, stressed and dealing with a situation which is not normal to them and they lack the same understanding we do to cope with it. Compassion is the lesson here, that’s all.
    1 person found this review helpful 👍

  • 4/5 JonInfect 2 years ago on Google
    Ordered through UberEats, Chicken fingers, fries, loaded nachos and garlic bread. Everything was as expected but nothing amazing. I don't recommend getting the nacho for delivery, they get cold quick. Also ordered the birthday cake and small brownie. The brownie is good is you just want a bite of a brownie. It's good but small (1.5"x1.5"). The birthday cake was really good and I recommend it. If you're ordering here for you're partner, I really recommend buying one as a surprise dessert. I'm sure they'll be excited!
    1 person found this review helpful 👍

  • 4/5 Sparkle c. 3 years ago on Google
    Great food and service but too many TVs, like every way you look there’s a tv.
    1 person found this review helpful 👍

  • 1/5 mamoon h. 3 years ago on Google
    Bad management Assistant manager night shift dose not know how to talk to customers She is like a robot repeat words and says statements dose not make sense Also th manager of the night shift is the same repeats the same word without knowing how to deal with customers Anyhow we left the restaurant never come back amd i will make sure not to recommend to anyone Bad management bad Resturant
    1 person found this review helpful 👍

  • 5/5 C 2 years ago on Google
    Everything was delicious! Amazing Holy Smokes burger…I found it quite large and a good price compared to other burger places. The jalapeños and crispy onions, chipotle mayo make it so good. I couldn’t finish the burger though. Fries were amazing (possibly my favourite fries). Very juicy. Steak was very good! Perfectly cooked, very juicy. The green beans and red peppers were cooked so well. The baked potato was very good. The wings were probably the best I’ve had. Juicy, crispy-perfect. I got the medium spicy buffalo wings. Nice fresh veggies on the side. Came here on a busy Sunday evening yesterday, they texted me to let me know my table was ready. Friendly staff- will return for sure!
    1 person found this review helpful 👍

  • 5/5 Allan M. 3 years ago on Google
    Great COVID protections in place. Every restaurant and business should be operating this way. About as safe a dining experience as you can have under the circumstances.
    1 person found this review helpful 👍

  • 3/5 Linda D. 3 years ago on Google
    Great service but food was average, nothing outstanding. Little to no craft beer selection - most beers here are the mainstream brands such as Coors, Moosehead, PBR, etc.
    1 person found this review helpful 👍

  • 4/5 Eva De C. 1 year ago on Google
    We visited this restaurant one evening and there's a DJ playing, the place was vibrant and energetic, which I loved. I had the Holy Smoke Burger and it was fantastic and very filling! My daughter has been here a couple of times and she loves the Asiago Bow Tie Chicken Pasta.

  • 5/5 Elnaz Kanani K. 2 years ago on Google
    The food and atmosphere were great… but what made this lunch for us special was the amazing service from Jenny S. She was so sweet and positive, making sure that we had everything we needed. Her kind behaviour definitely made our day. I’ll definitely go back, for the yummy Buffalo chicken sandwich hoping that Jenny is there!

  • 4/5 nihat g. 4 years ago on Google
    Pleasent service

  • 4/5 Aye P. 2 years ago on Google
    Pleasantly surprised by the fish and chips and I would eat a tub of that slaw. Delicious.

  • 4/5 Michelle L. 2 years ago on Google
    We enjoyed the food. The protein side of the meal was delicious, but would say it would’ve been more filling to have more proteins. The fries were decent. The only fault of the takeout would be that my chicken fingers were soggy and ‘moist’ from the heat. But I would say they were a good meal to have with delicious sauces!

  • 5/5 Niresh W. 2 years ago on Google
    Best experience in during these pandemic times, quick reservation and food service was quite fast and good quality.

  • 5/5 Corey I. 2 years ago on Google
    Never had a bad experience here. If you like burger, sandwiches, etc. you should give this a try. Not too badly priced either, considering the location. Went on my anniversary with my wife and she told the server while I was in the bathroom. Server was nice enough to bring us a little brownie free of charge, which was a nice gesture. Definitely will be back!

  • 4/5 Imad A. 2 years ago on Google
    Great Location , amazing staff , super clean restaurant , fast service !! Make sure to order the Garlic Pan Bread to start ( Delicious) , also ordered Guacamole with tortilla chips . For our mains we got a Coconut curry Shrimp Bowl and a Mexican Chicken Bowl !! Waitress was very friendly , quick on refills and took good care of us !! Overall this place is a must try and Highly recommended !! The reason for the 4 star was the rice ratio in the delicious Mexican chicken Bowl !!

  • 5/5 Margaret S. 2 years ago on Google
    Noah and his team were all so friendly and professional! The restaurant is beautiful and everything outside is socially distanced. Food came out quickly and was delicious! In our opinion the best nachos in the city. 10/10 recommend! Also don’t be afraid to have a fishbowl ✨

  • 4/5 Seeing the world In a different w. 6 months ago on Google
    Jack Astor’s bar at Landsdowne park can accommodate a lot of people and large groups. If that is you then you need to make a reservation and plan ahead especially when there are special events at TD place. I find that staffing shortages were obvious and that makes it harder to get a table and staff need to cover more guests thus slows down service. The prices are a bit on the high side and what you would expect in a trendy busy part of Ottawa. So that should be expected. My overall experience was ok, don’t expect a cozy quiet experience as Jack Astor’s is more of a louder sports bar environment.

  • 3/5 Pankhuri B. 1 year ago on Google
    Mmmm…. The service was good. A/c wasn’t working. Food was okay okay. All in all, not the kind of place you would go again and again.

  • 5/5 Hemanshu C. 1 year ago on Google
    Huge fan of this place. They have so many games. It was a really fun place to hangout. Drinks were good as well. The only problem was food. We ordered wings and were not very impressed. The nachos were so dry and the topping were only on top and not properly layered. We send the dish for extra toppings but did not receive it back, the waiter forgot about it. It was kind of her she did not charge us for her mistake. Will surely come back and hope the food quality is better next time.

  • 1/5 Mathieu Richer V. 9 months ago on Google
    The restaurant needs to be aware of their location and clientele. Went here before tonight’s Blackjacks game. Food was great and we were done with 40 minutes to go before the game. Waitress despite being asked 5 times took 45 minutes to let us pay serving tables all around us. Now late to the game. We weren’t the only ones in Blackjacks clothing sitting in her section unimpressed. Recommend going elsewhere at Landsdowne for a pregame meal.

  • 4/5 Broly R. 1 year ago on Google
    I had the veggie burger, my fiancée and my nana both had mushroom truffle burgers. They said their burgers were the best theyve ever had! My veggie burger was pretty okay, not my preferred type of veggie patty but still quite good overall. Not too many vegetarian options, just a couple. Sweet potato fries were perfectly done. Pre-tip was $99 for 3 people which included one (non-alcoholic) Heineken and 2 soft drinks.

  • 5/5 Colin St. j. 1 year ago on Google
    We went here for my girl friend's birthday. Our waitress Erica was amazing and made the experience a great one. The food and the atmosphere was amazing as always!

  • 5/5 Chris B. 11 months ago on Google
    Enjoyed a pre-mother's day lunch on their patio. Atmosphere was perfect. Service was very friendly and fast. The new chicken club which is not a traditional clubhouse was explained prior to completing the order and tasted excellent. Great choice of bun which made it easy to eat and was very tasty. Definitely recommend a stop over if you are in the area. The inside games are a definite attraction 👌

  • 1/5 ryan 9 months ago on Google
    Nice vibes from the place, though it’s very very dark and hard to read the menu. My only problem was the service. My friend and I waited for about 20 minutes after we were seated and no one came to take our order. I asked the hostess to bring someone over to our table to take our orders and even after that, nobody came. It wasn’t even busy, it was a Tuesday. We ended up leaving heavily dissatisfied and hungry. Horrible service.

  • 5/5 Franco S. 8 months ago on Google
    Had a good time with my kid's soccer team. They were able to accommodate a large crowd(50+ people). Mini basket ball court, arcade games, ping pong-awesome experience. Service anf food was very good. Thanks for the good time.

  • 4/5 jalal h. 8 months ago on Google
    Went for a late lunch and it was really dead inside considering Locals and Joey's were busy. But we had good service and the food was really good. This was my first time at Jack's in several years and first time at this location.

  • 5/5 Marcia S. 9 months ago on Google
    Excellent family experience! Making the phone reservation with John was delightful, checking if there were kids etc. We were a group of 10 who were hoping to eat between the double header rugby games. We did come early, prepared with our order but Server Kat and the Kitchen and team were on it! Genuine smiles and a speedy delivery. And ALL of the meals were very good. A variety from Pad Thai, Lobster Dip, Burgers, Wings, Salads and Fish & Chips +. Thank you!

  • 4/5 Emilie E. 4 months ago on Google
    This location is quite cool since it has games - adults can get up from their table and go play a variety of games while waiting. This being said, we found the service quite slow; we ordered a tonic water. We got our food before getting the water and the server even came to tell us the bar was backed up so we asked for regular water. Otherwise, staff is friendly and we LOVE the food here. The pan bread and the chicken bowties are so so satisfying. They also have a new mushroom gruyere cheese dip appetizer that's very very yummy.

  • 3/5 Tania M. 6 months ago on Google
    It took a really long time to get serviced, so long that we were getting ready to leave and go somewhere else when they finally came to our table to ask what drinks we would like. The drink was very tasty with great flavors. They had a special for half priced bottle wine as well, if I enjoyed wine I would have been happy with that deal! Server was very knowledgeable in the menu items and really nice. The food was ok, not the greatest for the price. Really enjoyed sitting outside and enjoying the landsdowne scenery and they were happy to turn on the fire beside us which made it nice and cozy out there.

  • 5/5 Secretsanta 4 months ago on Google
    I had a fantastic lunch experience at the restaurant today. The food was not only delicious but also served in generous portions. The ambience was delightful, complete with arcades and games for the entire family. Additionally, the inclusion of a basketball spot added a unique touch. I particularly appreciated the thoughtful kids' meal, which included a well-rounded combination of a main course, juice or milk, and dessert. The cleanliness of the toilets added to the overall positive impression. While the parking situation presented a slight challenge, the option to park underground in the plaza parking mitigated this issue. In summary, my visit was thoroughly enjoyable, and I wholeheartedly recommend this restaurant to others.

  • 5/5 Ashley P. 3 years ago on Google
    Glad to see them open. Waitress was super nice, and really helpful as I was on a very tight timeline from start to finish (waiting for my son). She also included a cookie for him, which was super sweet. A+

  • 1/5 kellen m. 3 years ago on Google
    ordered a hamburger for takeout and these were the burgers I received. They pulled off something magical, completely burned burgers that were also cold.

  • 5/5 Lucas G. 3 years ago on Google
    Best service in a while, food is excellent

  • 4/5 Lorna M. 3 years ago on Google
    Enjoyed live music in the bar at Marvest (part of City Folk Music festival). It was packed when we went Friday night (line up for restaurant). The Mojitos were tasty, and the food is great. Large trendy sports bar and restaurant with big TV screens. Fun vibrant ambiance. Friendly staff, good service.

  • 5/5 Leslie P. 3 years ago on Google
    Calm but starting to fill. Food was hoof service was fast and friendly.

  • 4/5 Dally A. 3 years ago on Google
    Great service and good food

  • 4/5 Elie C. 3 years ago on Google
    Delicious

  • 5/5 Tobias J. 3 years ago on Google
    I ordered through Uber Eats, and it's a gamble if the staff will read your comments. I asked for enough extra onions to ruin a date kind of amount on a burger. You did not disappoint. Also, dip the burger in the cheese and beer soup as a side. Thank you to the chef who worked so late on a Monday at 1030pm, the server who had to take the order, and close on a Monday evening corporate

  • 5/5 Chris I. 3 years ago on Google
    Service was excellent, food tastes great, Covid protocols in place

  • 1/5 William L. 3 years ago on Google
    EDIT: e-mailed them; no response or follow-up. Ordered via Uber. Got two bags, a small bag with a few cold cans in it and a big bag with my single hot item and several cold cans. The packer clearly could not be bothered to deliver a hot meal hot. My hot dinner arrived chilled and the lid crushed into the food, presumably from cans being thrown on top of it. Considering I ordered a few days worth of drinks, I would have expected some care with packing my dinner.

  • 5/5 Promise O. 3 years ago on Google
    you’ll get your money’s wortH. tHe food is just amazing!!

  • 4/5 Alexandra H. 3 years ago on Google
    Nice staff and yummy food. The steak was perfectly cooked and so tender. The calamari could have been better but the portion was great.

  • 5/5 Zeyna 3 years ago on Google
    We love this location as the staff is fantastic and super friendly! They have a lovely patio that is lovely to enjoy when the weather is nice. They’re also equipped with crayons and other stuff which my children love!

  • 5/5 Bhavin A. 3 years ago on Google
    Great sport bar really nice servers and food is really good. Must try their large bowls of drink can’t wait to go back.

  • 5/5 Marcelo G. 4 years ago on Google
    Delicious food. Excellent service. Amazing atmosphere. What else can you ask for? Anyone in the area looking for a good place to eat should stop by at this Jack Astor’s location. Enough seats available for no one to ever be waiting too long. Big screens eveywhere. All sports fans will find something to watch at anytime.

  • 1/5 Laura W. 3 years ago on Google
    Ordered delivery and I've never been so disappointed. The fries were what I can only assume as old, they had that old freezer burn taste and were hard. The dusted chicken fingers had very little seasoning and were mostly batter.

  • 5/5 Alexandra T. 3 years ago on Google
    I came in on Friday and first off let me say the host is amazing he told me his name but I forgot it if u could kindly remind me the name it would be great but anyways the food was excellent the tables were clean and a great atmosphere

  • 4/5 Karim El N. 3 years ago on Google
    Had a great experience. Loved the location and the service was fast. We got a calamari appetizer, a steak frite and chipotle steak. I’d recommend to try their sirloin steaks every time. The meat was cooked perfectly and their backed potatoes are exceptional.

  • 2/5 Colette C. 3 years ago on Google
    Food wasn't the greatest

  • 4/5 Tonya D. S. 3 years ago on Google
    Great selection of drinks. Atmosphere was good.

  • 5/5 Natasha E. 3 years ago on Google
    Wonderful to sit out on the patio again

  • 4/5 Ashley G. 3 years ago on Google
    Food was great, service wasn't super tight, we understand the constriction in resources right now.

  • 4/5 Andi C. 3 years ago on Google
    Good helpful service. Good beer

  • 5/5 Mary Helen M. 3 years ago on Google
    Their Fish bowls and nachos are amazing! Staff is supper friendly as well.

  • 2/5 Jean Marie N. 3 years ago on Google
    Long waiting for picking up your online order

  • 5/5 Cal M. 3 years ago on Google
    I want to use certain expletives to describe how good their Holy Smoke BBQ Burger is.

  • 2/5 William A. 3 years ago on Google
    Service was good but food was bad. Pad Thai had no flavor.

  • 5/5 Yannie L. 4 years ago on Google
    Came for the tuna bowl. Love it.

  • 3/5 Darine Abou A. 3 years ago on Google
    Burgers are recommended. Ambiance is nice

  • 5/5 Ginera V. 3 years ago on Google
    great food and drinks! the jacked up asiago pasta is especially good :D

  • 5/5 Marvin B. 3 years ago on Google
    Jay was our waiter and he gave us the best time there , that's way we still go there .

  • 5/5 Chip D. 3 years ago on Google
    Friendly staff

  • 4/5 Bryan 3 years ago on Google
    Good food, prices and friendly staff ... Our server was Ali and she was very good.

  • 5/5 Jielin F. 3 years ago on Google
    Ordered the delivery food for many times, never fail me down.

  • 5/5 Dave C. 3 years ago on Google
    Great service and a light hearted theme of sacrasm and wit make a good night out. Not as uptight as alot of places.


Call +1 613-565-4862 Open on Google Maps

Amenities


  • Parking
    • ✓️ Paid parking lot
    • ✓️ Plenty of parking
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Food
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Dancing
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Food at bar
    • ✓️ Braille menu
    • ✓️ Small plates
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery
  • From the business
    • ✓️ Identifies as women-owned

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