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  • 4/5 Victor W. 7 months ago on Google
    I recently stayed at the Holiday Inn Express in downtown Ottawa during a business trip from Monday to Thursday. Upon arrival, I noticed the hotel was already bustling with activity. The parking was available at $18, with multiple floors of underground parking. The hotel itself was impressively clean, modern, and incredibly comfortable. The rooms were spacious, and as a platinum club member, I was fortunate to enjoy a larger room. Although I didn't have the chance to visit the gym and pool on the second floor, they were available for use. One of the highlights of the hotel was the complimentary buffet, a characteristic feature of Holiday Inn Express. However, I must mention that breakfast was particularly busy, especially during the summer peak tourist season. Families, tour groups, and kids were abundant, so I recommend arriving early to avoid the crowds. The breakfast spread included pancakes, scrambled eggs, sausage, toast, yogurt, cinnamon rolls, fruits, and unlimited coffee, tea, and juice. The staff at the hotel were extremely friendly and accommodating. However, I have to acknowledge that the location has its drawbacks. While it's conveniently close to ByWard Market and Parliament Hill, being east of the tourist areas, there's a double-edged sword aspect to it. In terms of safety, it is important to note that the Holiday Inn Express in downtown Ottawa is located near a homeless shelter. This means there are often homeless individuals, drug addicts, and beggars walking and roaming around the vicinity, sometimes close to the hotel and its guests. During my stay, I personally encountered instances of homeless people begging and asking for money while I was walking back to the hotel. There were also occasions where I passed by individuals who appeared to be passed out on the floor, clearly under the influence of drugs or alcohol. Due to these factors, I would strongly advise against walking alone or venturing outside once it gets dark in the area. It may not be a safe environment for children, and it’s advisable to avoid wearing anything expensive that could attract unwanted attention. Guests should be on high alert if they choose to wander outside. On a positive note, the hotel does have a security guard stationed near the front door to ensure that homeless individuals and drug addicts do not enter the premises. Additionally, it is not uncommon to see police and ambulance presence outside the hotel, likely due to addressing drug use and overdose situations in the vicinity. Overall, while the hotel itself maintains security measures, the presence of homelessness, drug use, and associated risks in the area should be taken into consideration by potential guests.
    6 people found this review helpful 👍

  • 2/5 Mary M. 3 months ago on Google • 174 reviews New
    Room Comfort but Poor Service🤦‍♀️ The room quality being the only saving grace in an otherwise disappointing experience. The room itself was good, providing comfort and a decent ambiance. However, the customer service left much to be desired. My attempt to use the laundry facilities was fraught with issues - starting with the laundry room having an unpleasant pea-like smell. The logistical challenges continued when I needed coins and detergent for the washers and dryers, each priced at $3. Requests to charge these costs to my room or to use my credit card were denied, and the hotel's attempt to exchange my US dollars for Canadian dollars at a 1:1 rate was absurd. The swimming pool also fell short of expectations, adding to the overall letdown. Furthermore, a seemingly small detail like the absence of cinnamon for oatmeal at breakfast somehow encapsulated the lack of attention to guest satisfaction. Despite these issues, we decided to use the dryer, but ended up with still-wet clothes after wasting both money and 45 minutes, and it wasn’t even a full load. This inefficiency was frustrating. Despite the comfort of the room, these service issues significantly marred my stay, leading me to rate this hotel at just two stars.

  • 2/5 Dylan C. 2 years ago on Google
    We arrived at the hotel, there was lack of parking to check in to the hotel as you needed a key card to park in the parking garage. The staff was friendly, informative and nice. We got checked in. Parked the car and got in to our room. The room was nice and clean. When the furnace turned on it was extremely loud and was a challenge to fall asleep while it was on and running. We got up in the morning to go for the free complementary buffet breakfast. Breakfast was terrible in my opinion the hotel offered scrambled eggs, veggie beans and pork sausages. I had the scrambled eggs and pork sausages. Pork sausages were cold and the eggs were terrible it was as if they made the scrambled eggs with just the yoke the outside was cooked the inside was not fully cooked the eggs were slimy and cold. We paid $157 to stay 1 night the charge for our car being parked in the parking garage was $18 for the 8 hours it was parked there (that was an unexpected fee that we were not aware of). We thought that there would be bacon and or muffins and more food to chose from as it was advertised as a buffet. We would probably not return here and try a different hotel in the area.
    3 people found this review helpful 👍

  • 4/5 Akshay C. 1 month ago on Google • 135 reviews New
    Our two-day stay at Holiday Inn was nothing short of excellent. The inclusive breakfast offered a wide array of options, satisfying all tastes. The amenities provided, from fitness facilities to comfortable lounges, contributed to a delightful experience. Room service was prompt and efficient, ensuring our needs were met seamlessly. The hotel's strategic location, with everything within a 10-minute walk, made exploring the surroundings convenient. Holiday Inn truly delivered a well-rounded and enjoyable stay, making it a top choice for those seeking comfort, convenience, and a welcoming atmosphere.

  • 3/5 Chris D. 7 months ago on Google
    Room is nice and the staff are friendly. Like many of the other reviews have noted: its 1 block away from the homeless shelter, and the neighborhood is a bit rough up until a few blocks before parliament hill. I did end up asking the front desk about areas to visit and avoid, she drew a safer route. Although I was a bit nervous in parts, my wife did notice some other folks walking through with not too much concern. The parking is $18/day (if you can get it),but this is pretty standard in bigger cities. You can add parking to your hotel bill, which is better than finding something down the street. Yes, parking is tight and not a lot of it, so if you score a spot consider it a win. We chose to keep our car parked and walk to all the sites (while trying to avoid problem areas). The pool: Max occupancy is 10 and unsupervised. This thing is small and we felt there was a bit of a smell. Maybe an off day when we visited. Tbh, I wish I would've read the reviews first; this is simply a not bad (but not great) hotel that's conveniently situated--but in a bad location.
    2 people found this review helpful 👍

  • 4/5 Peggy C. 1 year ago on Google
    A busy weekend to visit. We stayed in two rooms prior to Labour Day. I found it difficult to turn in the entrance since the official address King Edward Road has no access. We missed the way and headed to Quebec. You also must arrive early to get a parking spot for $18 each night. Be warned you will see a lot of homeless in the area. They go about their way. The hotel is safe with a guard and key is required at night. As it is a busy week, public area floor is dirty at times. There are two elevators for eight floors. Crowded in morning from 8 to 10. I like that they put shower gel, shampoo etc. in pump bottles saving disposable plastic bottles.
    2 people found this review helpful 👍

  • 4/5 Dylan O. 2 years ago on Google
    The experience was quite nice. It's a clean hotel with all the services you need. It it nicely maintained and includes a breakfast! Room: Nice welcoming size with lots of lighting options for your comfort. There are easily accessible power ports for charging and lots of storage. Only problem we had was that we room was very humid and moisture would collect on the windows. Breakfast: Its an average tasting breakfast with lots of selection, they are offering buffet type breakfast. Currently asking for vaccine passport and using gloves while in the buffet.
    1 person found this review helpful 👍

  • 1/5 Łukasz C. 7 months ago on Google
    I made a reservation for 2 rooms online for $419.10. Before arrival I sent emails confirming the amount and 3 of my emails went unanswered. I checked in according to the link I received. Upon arrival, the lady told me that I had checked in only for one room. I showed her a screenshot that check in was done for 2 rooms as per my booking, besides if there are 2 rooms on one booking, how could I check in for only one room? The front desk clerk couldn't understand it, if it wasn't for the other staff member, I probably would have spent an hour arguing with an unskilled staff member. We bought parking on site for $18 plus tax. The total amount I should pay is $439.44. Unfortunately, the hotel decided to issue invoices and charge itself other amounts. My next 3 emails are ignored, no one explained why the difference is over $72. I do not recommend this place to anyone, what is happening there is a scam and if anyone has similar experiences, write, you can not allow such things to happen.
    1 person found this review helpful 👍

  • 5/5 Kanza A. 7 months ago on Google
    20mins walk to parliament. Both Receptionists were great ( when we checked in and checked out). Reasonable prices for room. Includes breakfast. Has a pool and a gym. $18 per day for parking. Has 3 parking levels though, yet it fills up super fast but if you have paid for it, you will get a slot for sure as they will let guests know if it’s full and won’t overbook it. I did feel there were bed bugs, but not to blame the hotel or their staff as it is understandable so many different people stay in those rooms and to some extend the hotel staff can control it. Overall we had a good experience staying here.
    1 person found this review helpful 👍

  • 5/5 Cam S. 10 months ago on Google
    Fairly new Hotel not far from Parliament. Staff was engaging and very friendly. Rooms were clean. Beds comfortable. Our stay included breakfast that had a very good assortment including Apples, Bananas, Cereal, Bacon, Eggs, Sausages, Bagels, Toast amount the selections also with Coffee, Tea, Milk and Juices. Only drawback to this location is there is a shelter around the corner and a lot of homeless people in the area. They all seemed pretty respectful of visitors. Facility also has Gym, Pool and Business resourse area with Security. All in All my stay was great
    1 person found this review helpful 👍

  • 1/5 Christopher S. 5 months ago on Google
    My wife and I very rarely have the opportunity to travel anywhere, especially out of our hometown and we recently were lucky enough to be able to take a few days and visit Ottawa, we booked reservations at this hotel because I had a pleasant experience at another hotel by the same company in Saskatoon when traveling for work recently. This experience yesterday however was a total disappointment. Despite gladly accepting our method of payment (Visa debit card) for reserving the room, we were refused our room upon check-in because your hotel clerk refused...no ... audibly scoffed, at us and wouldn't accept it to actually pay for the room. Had you accepted the various payment methods we offered (Visa Debit, Interac Debit card or cash in Canadian currency) we would have gladly paid a premium, and deposit and even stayed an extra day! However because of your refusal of our perfectly good money not only did you cost your hotel our business, but all the surrounding shops and restaurants too. And we were forced to change our transportation arrangements literally at the last minute and at great financial burden to us not to mention the emotional burden of the looming risk of having to spend the night outside. We very luckily were able to secure a spot on the last bus home Zero accommodations were made, and to add insult to injury the clerk said to me "don't worry sir you won't be charged for this cancellation" Which left me puzzled, highly insulted and very angry.... if you were not able to accept my Visa debit card to pay for my reserved room, how exactly were you expecting to be able to charge me a cancellation fee??? Even better, you think I would have actually paid it😂🤣😂🤣😂🤣 Rest assured I won't be returning here anytime soon and I will also encourage as many people I know to avoid this hotel at all costs. This entire experience has left me livid.
    1 person found this review helpful 👍

  • 4/5 DK L. 2 years ago on Google
    Honestly, I really love the hotel by itself and would give it 5 stars. Helpful staff, clean and VERY NEW facilities, great big windows, and spacious rooms. I felt secure there every night and enjoy the modern look and layout of the rooms. However, there is a BIG however in that you have to be comfortable with the fact that the place is located literally a stone's away from a shelter and while we didn't have any issues, it's not hard to imagine some people not feeling 100% comfortable with it (we once got racially abused by shelter residents in New York - so we got experience in this). That being said, there is a security guy in the lobby at all times and the place itself felt secure Free breakfast is great! and there is a bit of a pillow menu in the room too, which I love.
    1 person found this review helpful 👍

  • 3/5 Char L. 8 months ago on Google
    The hotel itself was nice. Beautiful patio to go sit out on, usual, clean room of a holiday inn. The people were also nice. We also had continental breakfast that didn't disappoint. Although the location is close to downtown, it looks to be beside a homeless shelter in what feels like an unsafe area. When we looked out our window, we could see people on the street doing heavy drugs and fighting. It wasn't pleasant. It did not make us feel safe when we were walking downtown. They had security walking around, but the elevators are not locked to eople who have a key card, so anyone can walk in and access any floor. This didn't make us feel safe, either. The parking was also way too much of a hassle. They have limited places, so you may have to go find other parking. We were waiting for our friends so we could all check in and were unable to park our car until we checked in. The parking lot was pure confusion for everyone coming in. They should have more signage. Overall, we had an okay stay, but next time, we will pay a little extra to stay elsewhere.
    1 person found this review helpful 👍

  • 5/5 parinaz k. 4 months ago on Google • 11 reviews
    The quality of the service and the facilities is very good. The hotel is new, clean and well maintained. The rooms are comfortable and well equipped. The staff are friendly, helpful and professional.  The hotel is conveniently located near the downtown area and has easy access to public transportation. It is a great choice for a short stay in Ottawa. Recommend this hotel to anyone looking for a pleasant and affordable accommodation.

  • 4/5 farzane e. 2 months ago on Google • 8 reviews New
    You can enjoy the welcoming and friendly staff in the breakfast area and delicious fresh cinnamon rolls. The rooms are clean and the beds are so comfortable. Just no good views from the windows. I didn't like the location of the property.

  • 2/5 Barb B. 8 months ago on Google
    The air quality in the rooms and probably throughout the hotel is horrible! The vents are filthy and the filters have obviously never been changed! What we breathe in is more important than the superficial cosmetic touches. The location is convenient, but I've never seen as many homeless people in my life! I thought it would be great to walk places, but you can't walk anymore because of all the homelessness. I wondered when I saw the Security in the lobby.

  • 2/5 C m. 9 months ago on Google
    The staff more particularly Clive was amazing. During our stay my daughter lost her shirt, Clive went out of his was to go through the towel laundry and found the white shirt mixed in with out previous nights towels, bravo! When we first checked in we called the front desk to request an extra bath towel and the receptionist was excellent and had one sent right up by house keeping. During the wait we noticed the bathroom which was really clean was missing toilet paper. So, when the house keeping person brought the towel, I mentioned we needed toilet paper, at this point he rolled his eyes as if being inconvenienced. What ever, they can have a difficult job. But wait there’s more. The next day I am getting a complementary coffee and they ran out of milk/cream, so I notice the same house keeping person look at me like I was from mars and they point to a carnation type of product that has sugar/dairy mixed, I reply “sorry I just need milk and nothing with sugar” they look at me again like I’m from a distant planet and say “can’t help you” and they walk away? Another issue is the underground parking is a tight fit if your in a full size pick up. If it wasn’t for Clive at the front desk I would have given one star. Because of the one staff member which I mentioned, I will probably not return to this holiday inn, nor will I recommend it to friends and family. It’s definitely true when you hear “1 person can ruin another’s by doing nothing”

  • 5/5 Melanie P. 7 months ago on Google
    We loved it. YES there are two homeless shelters across the street. Yes there are people out on all the streets. Yes they filter over to outside the hotel too. There are always police there too and often ambulances. If you are uncomfortable being around the homeless don't walk outside, drive or take a cab. If you are from a big city, this won't bother you - just walk down York Street back and forth to Byward Market.

  • 5/5 John Martin L. 5 months ago on Google
    An excellent hotel, clean, well decorated, with very comfortable rooms. Below grade parking is available here as well. The staff are excellent. Everyone was friendly, helpful and professional. The included continental breakfast provided a wide variety of choices for a good start to your day. Parliament is a short 20 minute walk from this location with Byward market and shopping along the way.

  • 4/5 François P. 5 months ago on Google
    This hotel, at the edge of the Byward Market, is bright, clean, and well-managed. Our room had large windows overlooking the street and, interestingly, a couch, which we really appreciated. The complimentary breakfast was simply outstanding: plentiful and varied. Be aware that rooms are no longer cleaned and supplied on a daily basis. Finally, one should note the total absence of French signage and bilingual staff in this hotel, located 500 meters from the Quebec border!

  • 5/5 Kent Z. 4 months ago on Google
    Room and hotel itself is fine, but the hotel is simply lying about the complimentary toiletry items. They will just say: we don’t have them (eg tooth paste and tooth brush) - period. Overall great hardware but disappointing experience bc of under par service. Update after 10 min: However, they brought it up to my room, which made my stay here perfect. 👍 ( I gave it a 1-star originally)

  • 4/5 corylapointe94 2 months ago on Google • 7 reviews New
    Stayed 2 nights with my son's hockey team. It was a busy weekend with a few teams staying at the hotel. The boys had fun and staff seemed to be ok with allowing them to play in the halls ect. No problems. Parking was the only real issue. Many of us had large vehicles and it's definitely a tight fit navigating the underground lot. TIP. I found when leaving to use the outside ramps allowing more room. Breakfast was included and had everything most any other place offers.

  • 4/5 Ali Al L. 3 months ago on Google • 7 reviews New
    During my recent stay at Holiday Inn Express in downtown Ottawa , I was impressed by the exceptional service and the comfortable accommodations provided. The staff were incredibly attentive and friendly, ensuring a smooth check-in and check- out, addressing any queries promptly. The room was well-maintained and offered a nice view. The amenities provided, especially the complimentary breakfast and 24 hour gym enhanced the overall experience. A special thank you to Ketan at the front desk for giving us a great welcome! Overall, my stay was enjoyable and I would gladly recommend Holiday Inn Express to others visiting the area.

  • 5/5 Paul N. 8 months ago on Google
    This is clearly a recently renovated hotel in the new IHG style. I asked for a stand up shower and my room was not just big but SO we’ll designed and contemporary practical touches. A clothing area with HOOKS!!! Look at my pictures, a busy day coming and going those hooks were awesome. Fridge and microwave and the entrance area has this nice foyer with a shelf for keys and stuff - can’t stress how much room design makes for a better stay as a frequent business traveller. They had so many USB plugs, desk and next to the bed. And yes this is a three star hotel but add in the free breakfast with so many healthy options and sorry this hotel was nicer and way better value than the expensive four star I stayed at later in the week at double the price. Yes, the area isn’t great if you’re trying to use this as a home base to WALK. But for a short stay or if you have a car and doing things in town you will NOT beat this price (and never with breakfast included)

  • 4/5 D K. 2 years ago on Google
    When visiting any city, location is key and the Holiday Inn Express is somewhat well located. It is about a five to ten minute walk from the ByWard Market, where all the bars and restaurants are located. Another five to ten minute walk will get you to the Parliament buildings. The only downside to the location is that you need to walk for about two minutes passed some sketchy looking people, as there is what appears to be a shelter across the street. Check in was very easy and quick. The rooms were clean and appeared to be newly renovated, just like the rest of the hotel. Getting in and out of the underground parking was easy, as all you needed was to use your room key; wish more hotels did this. We did not have any issues, therefore did not need to really interact with the staff.

  • 4/5 Candice H. 9 months ago on Google
    The hotel was very nice and clean. The view from the top floor was great especially at sunset. There's a lot of security for the guests and vehicles. I felt safe there. I see other reviewers complained about the homeless, yes there were a lot of homeless walking around day and night but where else would you have them go? I think it's a good wake up for people who don't usually see them. The problem is greater than we know. It has nothing to do with this hotel. Parking is expensive. Silly it's not included with the room. We enjoyed our stay!

  • 5/5 Arina S. 11 months ago on Google
    Clean rooms, good breakfast, 24/7 coffee is an added plus. The customer service here is great! Yes, the location is a bit scary at night (at least to me) but it’s not something that the hotel can necessarily control. Overall great service. Thank you!

  • 5/5 Tabi N. 1 year ago on Google
    I recently stayed here and I would highly recommend this hotel to friends and family. The hotel staff are all amazing and super friendly and professional! The rooms are super clean and the food at breakfast is tasty! The front desk staff went over and beyond to extend my check out time as I had my flight canceled going back home to BC and I had to stay another day and they extended check out as I had a later flight home. Thank you for everything ❤️

  • 3/5 Puppy S. 1 year ago on Google
    Overall the hotel was clean, new and in nice shape however there are some cons about this hotel that would make me select an alternative hotel on my next visit. The pool is very cold to swim in which was disappointing as it was one of the main reasons we picked the hotel. Our room was quite nice but is very warm without any heat on. We had to have the air conditioning running in March which is very loud in the room. The parking is very tight and you have to be extremely careful trying to fit a car into a spot. There was no mention of a cost for parking but found out upon check in that it costs $18 per night. The hotel itself is located between an ambulance station and a homeless shelter. There was frequent sirens and a great deal of homeless people asking for money all around the hotel and even wandering into the lobby. There was security at the front door but within the span of about 10 minutes I watched him disregard 3 homeless people wandering in.

  • 4/5 Florence G. 1 year ago on Google
    Went here for my birthday. I enjoyed my stay, the check-in process was quick and easy. The room was big and very clean. My boyfriend and I stayed in a King Suite. The breakfast was quite good. They have a make your own pancakes machine. The gym is a good size, especially for a hotel. The pool however, quite small and it was very cold. I found it hard to stay in for longer than five minutes. The area was pretty good, we used the bus to get around.

  • 5/5 A. Camden W. 1 year ago on Google
    Great staff. awesome gym. Decent pool too. Roof deck not open in winter but understandable. Solid coffee and breakfast (appreciated decaf!!). Room was nice. Updated facilities/new construction. Shower was good. Tv had ton of channels. Nice views from room and hallway windows. Recycling bins in hallway were helpful. Wifi great. Location not bad but we didn’t mind walking. Parking also worked well.

  • 4/5 Bruno P. 1 year ago on Google
    The room was great. Very comfortable mattress, bedsheets and pillows. Location is good as it's close to the Parliment Hill, but we noticed a lot of homeless and drug addicted people in the area. If you plan to walk to the Parliament, it's a 25-30 min walk. Breakfast could have been a lot better. It was the only disappointing thing about our stay. The food wasn't good at all and all the plates and cutlery were disposable.

  • 5/5 Lawrence Y. 1 year ago on Google
    My family and I travel many places and we were very pleased with this hotel. Staff are friendly and very accommodating and the entire hotel is very well maintained and clean. Breakfast can get busy but it's a perfect start to the day with just the right options. Eggs, bacon, bagels, and pancakes are just a few things offered. Parking is a bit snug, but you can always find a space although it can be tricky getting in and out of the parking deck. Our family walked downtown every night to eat and enjoy the many venues offered. Super chill vibe downtown with a beautiful mall. Everybody we encountered while eating or buying something were very pleasant. Plenty to do downtown for anybody! Kiddos enjoyed the pool when we were at the hotel, and we enjoyed sitting out on the deck at night. Would highly recommend this hotel to everybody!

  • 5/5 Brandon B. 2 years ago on Google
    I had an issue with payment for my rooms, which I believe were due to my own error or the app I used, and the woman at front desk was super helpful. She went above and beyond to help me out, and I was lucky enough to deal with her during check in AND check out. Upon check out she remembered me and the situation, and made sure I got all of my receipts in order, and asked me to hang around for a couple minutes to get my deposit back. The rooms were very nice, up to date decor, and the beds.... oh the beds were a dream. I didn't want to leave. The breakfast was a perfect finish to our stay. Highly recommend. Will stay again if I am in town.

  • 5/5 Chantz N. 2 years ago on Google
    Had to relocate our stay last minute and they were so accommodating. Kind and receptive to everyone. There were a lot of people staying here who were part of the convoy protests and others who were not and the staff were super kind and friendly to each and everyone regardless of their agenda. It was lovely to be part of such a welcoming environment. The room was lovely and cozy. Loved our stay there.

  • 5/5 Claire M. 2 years ago on Google
    The hotel was great. It was even better than expected. The price was amazing. There are wonderful restaurants within walking distance and nice Ottawa landmarks to visit close by. Parking was feasible and easy, but it was the staff who made it wonderful, they were always friendly and professional. I highly recommend it and we will definitely stay there again.

  • 4/5 James K. 2 years ago on Google
    Nice new hotel within walking distance of Byward Market, Parliament Hill, and some of the major galleries and museums. The price of the room was very competitive, but parking was $18/day (on par with parkades in the area), and the parkade is sometimes full--not enough spaces to cover all guests. Once we got a space we used e-scooters to get around; there were several parked in front of the hotel during our stay. The room was clean and the beds were comfortable. We received a complimentary room upgrade which was very appreciated. The towels were a bit tattered, which was odd for such a new hotel. Complimentary breakfast is also a convenient money-saver, but the common area small and congested for the number of people who use it, particularly in light of COVID.

  • 3/5 GEOFFREY G. 2 years ago on Google
    New hotel and rooms are great but it's located in a sketchy part of town. Near the market, yes, but also across the road from a soup kitchen and shelter. Harassed as you walk out of the hotel morning and night. Security on site but they sit inside and watch their phones. Hotel parking in downtown Ottawa is scarce. This Holiday Inn has some but they ran out just after we checked in. No public lots nearby for those who came later. Recommend booking parking before you arrive. Also parking is extremely tight. Pushing the limits with anything bigger than compact SUV.


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