Featured Reviews


Frequently mentioned in reviews: room (53) hotel (26) staff (21) stay (18) pool (18) desk (16) front (14) good (13) night (13) clean (13)
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  • 3/5 Ian 1 year ago on Google
    This is a cheap 2-star hotel and it shouldn’t come with high expectations. However there were still several annoyances which made me disappointed with my stay, though ultimately it was adequate for my business trip, I would not recommend staying here unless it’s the cheapest option and you’re trying to save money. Things that irritated me: No receipt provided for deposit/hold Drapes not hung on runner Key card initially not magnetized (fixed) Stand up lamp not working Coffee maker not plugged in, no outlet in reach of cord (I had to relocate machine) Crumbs on chair Reclining function on oversized chair does not work. Insufficient number of hangers Shower doesn’t drain properly (fixed after informing front desk) TV remote buttons don’t work. Speed dial keys on phone don’t work. Room service didn’t replace dirty towels No elevator
    1 person found this review helpful 👍

  • 5/5 Joshua B. 9 months ago on Google
    My recent stay at the Best Western Plus Ottawa Kanata Hotel & Conference Centre was an experience worth sharing. This establishment has earned my highest commendation for its outstanding services, excellent facilities, and unwavering commitment to guest satisfaction. Upon arrival, I was warmly welcomed by the front desk staff, who were courteous, professional, and eager to ensure a smooth check-in process. Their hospitality set the tone for the excellent service that was a constant throughout my stay. The room I was assigned to exceeded my expectations in terms of comfort and cleanliness. It was spacious, well-appointed with modern amenities, and designed to provide optimal comfort. The bed was exceptionally comfortable, ensuring a good night's sleep, while the bathroom was spotless and well-stocked with quality toiletries. The provision of complimentary Wi-Fi and a well-equipped work area was particularly beneficial, catering well to my needs as a business traveler. One standout feature of this hotel is the on-site restaurant, which offers a diverse menu that caters to various dietary preferences. Each meal I had was delightful, made with fresh ingredients, and served in a timely manner. The breakfast buffet, in particular, offered an excellent start to the day with its range of healthy and delicious options. The hotel's Conference Centre is another aspect worth mentioning. It was well-organized, equipped with modern technology, and staffed by a dedicated team who ensured the smooth running of the event I attended. The attention to detail in meeting arrangements and catering services was highly impressive. The hotel's location is also advantageous, providing easy access to local attractions and business centers in Ottawa and Kanata. This, coupled with ample free parking, added to the overall convenience of my stay. In terms of value, the Best Western Plus Ottawa Kanata Hotel & Conference Centre stands out. The quality of the facilities, services, and overall experience far outweighed the cost of the stay, providing excellent value for money.
    1 person found this review helpful 👍

  • 3/5 Mathew D. 1 year ago on Google
    I've stayed at Best Westerns in the US for less money and had a much better experience. A broken TV remote. A dead lamp (not the bulb). The pool was disgusting (needed all the hair cleaned up), and cloudy. You would figure at close to $200.00 a night it would be a little nicer. The staff did respond quickly and replace items, but it's an old stinky tired building. I could have stayed at a rundown motel for less and had the same experience. Sorry Ottawa, do better.
    1 person found this review helpful 👍

  • 3/5 Vicki P. 7 months ago on Google • 36 reviews
    The first room I was given smelled like feet. They were kind enough to move us to another room without question. Not the cleanest hotel but also not the grossest. It's OK if you're on a budget. Overall it's a good hotel with nice staff. Would stay here again.

  • 1/5 Angele B. 1 month ago on Google • 3 reviews New
    The staff was friendly. The rooms smelled clean and were perceived to be cleaned, the sports bar was a sports bar that had ok atmosphere, small portions for $$$ prices. Unfortunately we found SEVERAL bed bugs in room 105 after getting back to our room and after unpacking. Wouldn't recommend at all, unless you want to spend a whole night looking for a laundromat and looking for alternate accommodations, and feel paranoid to bring those bugs home.

  • 1/5 Deni R. 1 year ago on Google
    We found bed bugs during the night on our bed. The pictures speaks by itself. Avoid this place. Avoid best western properties. Best Western corporate does not care about members.

  • 5/5 T T. 1 year ago on Google
    Friendly staff from management to housekeeping. Restaurant/ Bar also had amazing staff went above and beyond to accommodate our soccer team for the weekend. We needed the conference room for our Team get together and they were very accommodating

  • 1/5 Tim P. 1 year ago on Google
    As I write this I’m slowly sinking into the middle of the bed that seems to have lost all support. I fear I may get sucked into the middle of the bed and disappear in a poltergeist like void never to return again. Oh ya … for some reason they have blocked the use of the hdmi port on my tv. When I go to use it all that appears on the tv screen is fuzzy static which further highlights my fear of a poltergeist. Do yourself a favour and book elsewhere.

  • 2/5 Susan W. 11 months ago on Google
    We chose this hotel due to the location. The room was not made up until we requested on our first day, and not at all on the second day. The room was dark and dingy. The TV guide did not match up to the TV channels which was weird. The driveway is cracked and full of potholes. Exterior of the building has flaking paint. All in all, it was ok, but I wouldn’t recommend it.

  • 1/5 Tam K. 1 year ago on Google
    I booked a room and canceled it the next day. No problem they said. They charged my room anyway and it has been weeks trying to get someone to call me back to get this issue resolved. Apparently the owner/manager is out of country for months but there is a general manager that can’t be bothered to return a call and get this resolved. I will tell everyone one I know my terrible experience with this hotel.

  • 3/5 holly M. 10 months ago on Google
    Great location -Close to highways. A lot of restaurants nearby . Staff are great, bar has great food and staff. Good quantity to good for very reasonable prices. Bed was super comfy. Very clean room. The only complaints I had was the water pressure was almost nothing and there was only one microwave to share near the ice dispenser which I thought was odd.

  • 3/5 Mohamed A M. 11 months ago on Google
    This is not a bad spot to spend a few days in. I brought the kids and they had a lovely time. The pool is open from 6am to 10 pm and I find that to be a sweet deal. The rooms have double comfy beds with a standardized set tv. All in all it’s a very nice setup with the little amount of space between them.

  • 2/5 foxprof 11 months ago on Google
    Door in suite was not fastened on bottom Could not close door. Room only had 2 towels; there were 4 of us. Keurig coffee only had 1 K-cup. Wrong room was booked even though suite was requested I assumed suite was booked as ordered, and did not check my email Was corrected at check in, but given room prior to complaint about “no suite” did not have a patio door that worked well.Pull out bed in suite, barely adequate. No pillows for the pullout in room. Would not stay at this motel again.

  • 1/5 Tracey Lee G. 10 months ago on Google
    Avoid this place, your money is better spent by just setting it on fire and sleeping in your car. Old, dilapidated, in dire need of repairs and maintenance. Peeling paint, unidentifiable stains and odours, the staff simply placate you and then go on about their day as if you’re an apparition. I honestly have never been this dissatisfied with a hotel. I was in town to participate in a 3 day Fine Art Fair, needed a comfy place to rest and relax and regroup after hot long days in the sun. Do yourself a favour and avoid this place like the plague!

  • 2/5 Laurie F. 11 months ago on Google
    This location is in need of a face-lift. The front desk person friendly. I have been to a few events. The conference rooms are to small. They need to expand them. I am not certain of any of the rooms. Or prices ect

  • 2/5 Alexandre S. 8 months ago on Google
    Positive: good location and staff was friendly. Thank you. Negative: strong bad odor (dog?) in the first room we were put into. Fortunately they put us without questions in a second room when we mentioned it, but this one smelled of cigarette but was at least more bearable so didn't ask for another one. The tables were sticky, the bathroom floor was dirty, the bath itself was too. I appreciate the fact they have a gym but it could use some serious maintenance/repairing. I couldn't find my way around neither the elliptical nor the treadmil even though they are definitely not the first I use. One of the two pulley systems made so much noise I was scared I would wake up the entire first floor using it ...

  • 4/5 Brian M. 8 months ago on Google
    Great suite, very comfortable. Small issues no coffee in the room, no coffee cups either. Toilet wasn't working properly.

  • 2/5 Angela B. 8 months ago on Google
    I had just two criteria for a hotel - a decent pool and inexpensive. The room was good and we were glad to have a balcony facing the back. I called the day prior and was told the pool closed at 10pm. When we checked in at 6:30pm again they said 10pm. We're in the pool for a few minutes when the maintenance man says it's closing at 9. On a Friday. So after choosing this hotel for the pool we had a whole 15 minutes of swim time. So needless to say we'd never recommend this place!

  • 3/5 Daniel O. 8 months ago on Google
    Had a long stay here. Relatively friendly staff. Price excludes Bfast, and room cleaning was mainly on request. Didn't order food here. The kids enjoyed the pool.. The gym was small but fine with basic equipment.

  • 4/5 Blair M. 8 months ago on Google
    They did a pretty good job managed to put us on a ground floor room despite our reservation somehow getting moved to the 2nd floor, we have dogs, that wouldn't work for us. Am happy they got us a ground floor room anyways still disappointed places like this move these reservations without asking the customer if its ok first. The whole point of a reservation is holding them, anyone can just take them, its the actual holding of the room that makes it reserved.

  • 1/5 Bertha J. 6 months ago on Google
    Terrible experience . Music was very loud even after speaking to the staff about it. Had to constantly ask for clean towels . Would not recommend this place to anyone . If there was a way I could give a rating of -10 I would. Will NOT be staying here again.

  • 1/5 Antek H. 4 months ago on Google
    Was here with brothers hockey team. First night there was someone banging on a teammates door at 3:00am and smelt like cigarettes. Now second night someone broke into someone’s room which makes the whole team feel unsafe

  • 5/5 Ishan V. 1 year ago on Google
    I have stayed here twice, and the staff is good, and the rooms are clean. They have fitness centre and a pool. Though the pool was out of service. That wasn’t my requirement so I didn’t consider it for this review. There is no breakfast at this location, as they had mentioned that, I am not deducting any stars for that. Over all location is good and the service they provide is good.

  • 3/5 K W. 2 years ago on Google
    July 2021 better than a motel. Though being 2 floors, it seemed like it. The stay wasn't bad. The rooms appeared clean. Though the workmanship of the rooms were less than perfect. Gaps are visible in the tiles, the patches of where a previous leak is visible. It was an ok stay. The pool was the main attraction.

  • 5/5 Mary H. 2 years ago on Google
    The hotel was clean and very quiet. Stores in walking distance. Tim Horton's right across the street. Unfortunately the pool was not open due to the health guidelines. The room could use a little updating and freshening up. I liked that we were on the main floor with sliding doors to walk out but was't able to sit outside as we were on the ally way road side but that didn't matter since we were out most of the day. We stayed 2 nights June 30 - July 2. Was nice to go to downtown Ottawa for Canada Day. I would recommend this hotel. I'm waiting to receive the $20 stay cards for each night. This was the promotion for reward members at that time.

  • 2/5 Mladen S. 2 years ago on Google
    We arrived in the hotel around 2PM and noticed half hour after checking into the room that the whole section of the floor near AC and one bed was soaked in water. I reported the issue to front desk who mentioned that they are fully booked and can't get us a different room, but will get someone to put the towels in that space and speak with the manager who was supposed to show up in the evening. Apparently they can't call any maintenance person during the weekend. Once the evening came another person was in reception, unaware of the issue, and basically said the same as the manager was supposed to come and said they'll ensure we are taken care of fairly due to this unfortunate situation. Nobody came by to put the towels yet or check with us in any way. Once we came back from the city at night nothing has changed. We slept in a room without AC going on not to cause more damage. When I went in the morning to check out and see how come nobody made any attempts to see this or contact us the 3rd person at the reception said that they are sorry and that they would have offered us at least a free breakfast if they knew what was going on but because it was past breakfast they can't even do that. Needless to say that this was not the greatest CS you would expect to get from a reputable chain. Luckily we were only staying for one night, otherwise we would have changed hotels. It's a shame as we just came from Best Western in Quebec city where we had no issues with our stay. PROS OF THE HOTEL: I'd say the pool is a nice and somewhat large. It also has a pub connected to it so if you wish to have a meal and drink without leaving hotel it's convenient. CONS: The hotel is somewhat run down from the outside and doesn't look like you avg BW. It's also located in an area that seems a bit shady. Our rooms was looking at the back parking lot and we saw a few shady figures hanging around. We also heard someone's car alarm get triggered during the night.

  • 5/5 gamergirl123 2 years ago on Google
    We stayed here for a hockey tournament and everything was great! During check out there was an old guy not happy with his stay as he said covid spreads(he shouldn’t be out in the first place if he’s that worried) but our team followed all covid rules and enjoyed our stay! Great location and prices!

  • 5/5 indy a. 2 years ago on Google
    Excellent guest service, rooms were clean. Overall great time. Close to stores in bell's corner

  • 3/5 allan b. 2 years ago on Google
    Had some one with a key tried to get in at 1030 at nite and ask if anybody was in the room. Had door latched.Grinding at 0700 in the morning in next room. Otherwise great.

  • 5/5 Linda G. 2 years ago on Google
    Easy to find. Good service and clean rooms. Will definitely go back!!

  • 1/5 Michelle M K. 1 year ago on Google
    Horrible service. The sales manager eventually drove me out of the building. First: mixup with wheelchair accessible room from head office. Went to the room and unable to fit in the bathroom despite saying in a wheelchair on recording. Then the hotel kept holding funds on my credit card - over $1400.00 held when the bill would be less than $800.00 Then had people who were representing a company that smoked weed right outside my balcony door. The breathing machine was horrible after that. Walls are very thin and I could hear the guys next door being too loud. Was advised by head office they would give me the room for $119.99 but hotel said "No". I had to go to front desk and direct them to an email head office wrote saying to honor the price. Had a staff in the evening offer me "Stay 3 Nights" discount however apparently the person wasn't allowed to offer that and the next morning the sales manager told me they wouldn't honor the 3 night stay (Stay 3 nights pay for 2) as "you can't get double discounts anywhere". When asked how he would make it right said "I am making it right now. I'm telling you we are not letting you stay the 3rd night". Couldn't pack my stuff soon enough! Head office staff are good but didn't do nearly enough in this situation. All in all, I had more discussions with hotel staff than my friends and I got 1 free breakfast out of it - getting that was like pulling teeth. The management does not value their guests.

  • 1/5 Gamer G. 1 year ago on Google
    Part 2 of 2 Unfortunately, this area was hit with a massive storm which downed power lines, trees, etc. As a result there was no power in the hotel. When we arrived at 6PM (approximately 2 -3 hours after the power was disrupted) there were no emergency lights on anywhere. We were told they had run out – in 2 hours?? Our hallway was very dark (even at 6PM) but we were still on our own. Our room had not been made up (no surprise there) and they hid behind the excuse that the power was disrupted. Based on previous comments by the front desk, I firmly believe that they never intended to clean the room and were just saying what they thought I wanted to hear to get me to go away. We left for the reception shortly after arriving and returned at 11PM. At this point the hotel was extremely dark (no street lights or parking lot lights). Power still had not been restored. The emergency lights were out and more importantly the exit signs were not lit. These signs should have battery backups for the safety and security of the guests. This situation reinforces my comment that maintenance is not a priority. There were no front desk personnel in sight. We had to make our way to our room in the dark. Thank goodness for smart phones with built in flashlights. I understand management has no control over the power or the weather, but they do have the power to ensure that the emergency lights are functioning and/or have staff on hand to escort guests to their room in the complete dark. When I checked out the next morning and discussed the issues with the front desk, she took my name and number and said that a manager/owner would contact me. I’m still waiting for that call 5 days later. Best Western’s reservation system sent out a survey Monday afternoon. I promptly replied and was honest and open about the problems I had during our stay. Two days later, I received a “canned” response from the management of the hotel – still no phone call that I was promised. I would have been better served staying at the Motel 6 down the road. Do yourself a favour, if you are considering this hotel, don’t.

  • 1/5 Salama S. 1 year ago on Google
    Unfortunately, this location is lower than any Best Western Plus Hotels. There is no complementary breakfast. The receptionist is not at desk in many times. The people at the attached restaurant are not friendly at all. I don’t recommend this location unfortunately.

  • 2/5 Chris D. 1 year ago on Google
    Hotel seems lovely and the pool was nice. However we were stuck in the 2022 microburst storm and six emergency lights were off and two exit signs also had no bulbs. That's just what we counted in our one walk back to the room through dark hallways. Not sure if trust other maintenance.

  • 1/5 Hannah O. 1 year ago on Google
    great spot but just poor management! stayed there the beginning of july with my boyfriend for our anniversary, as we were checking out debit was down so they were unable to give us security deposit that day (which was totally fine) they told us they would send a cheque…. a couple days later we called the hotel and asked when would we be getting this money and they told us they would send us an email so we could write down our address for the cheque, a few more days past.. no email.. we called again.. they put our email in wrong so we gave them what they needed for the cheque to be sent. A week and a half later cheque comes and it bounced back… poor management in my opinion. Moving forward i will not be staying there, i wouldn’t recommend EVERYONE staying there. just horrible

  • 1/5 RDG 1 year ago on Google
    Part 1 of 2 I stayed at this Best Western Plus on Friday May 20th and Saturday May 21st. At first glance the hotel seemed nice, even the room (1 King Bed Suite). Unfortunately, that’s where “nice” ended. Halfway to our room, we encountered a set of stairs. There was no ramp to push the laden luggage cart up to the next level. We needed to unload the cart and carry everything the rest of the way. My wife was injured in an accident and could barely make it up the stairs. It would have been nice if the front desk had let us know. The suite floor is approximately 5 inches lower than the hallway. The owner has installed a ramp in the room to make up the difference. He then camouflaged it with the identical carpet as used in the room. The curtains in the bedroom were shut (good decision to try and keep the room a bit cooler) and the only light you could turn on from the door was very dim. I turned to the chair near the ramp to put some luggage down, slipped and almost twisted my ankle when I “fell” off the side of the ramp. There should be some type of warning alerting the customer to this or at the very least more light so that we can pick out the ramp easily. I had to request pillows and linens for my daughter who was using the sofa bed. After waiting 45 minutes, I needed to call the front desk to find out where the pillows were. Finally, someone showed up at my door with the linens but no pillows. She informed me that there were none but would look one other place. Luckily, she found a couple of pillows. The mattress (if you could call it that) was extremely poor. It didn’t look or feel like it had been upgraded/replaced for a very long time. It was lumpy and worst of all, the springs were poking right through the extremely thin mattress. I have slept on sofa beds before and this one should have been replaced years ago. Complimentary continental breakfast is not included and none of us eat a large breakfast, so we decided to bring some breakfast foods. The microwave was from the 1970’s (rotary dial, no LCD screen). I was worried about the safety of it and declined to use it. The air conditioning unit was extremely loud and I needed to turn it off in order to sleep. More importantly there was duct tape surrounding the unit (poorly applied at that) to keep the bugs out? To keep it from leaking? I’m not sure why but obviously maintenance is not a priority. The next morning on our way out to do some pre-wedding preparations (my son’s wedding), I talked to the cleaning staff on our floor to make up our room while we were gone (we were going to be back between 11 and 2 to get ready for the wedding). She told me to inform the front desk as our room wasn’t on her list. When I stopped at the front desk, I was informed that the rooms were not serviced unless you were staying more than 3 nights. I understand not changing the linen or sheets for short stays, BUT to not empty the trash or make the beds is incomprehensible. The front desk staff told me they would have it made up. When we returned I was told that they couldn’t enter the room since the “do not disturb” sign was on the door. I specifically told the cleaning staff that they could enter if they would be finished by 11 AND also told the front desk staff why the “do not disturb” sign was on the door and gave them permission to enter with the same request, be finished by 11. I informed them that we would be out of the room by 1:30 and they could make it up then. To be continued under Gamergirl

  • 5/5 Amanda S. 1 year ago on Google
    We had an amazing time. We came for a weekend for our son's 23rd birthday. We had alittle weather but that didn't hamper anything as we were comfortable and cozy. We also had dinner at the pub which was incredible! Amazing food! Update: we went again and this time for our other sons birthday taking him and his soon to be wife. We had a great night at the pub with drinks and amazing food! As well as plenty of swimming in the pool and talking with the geese.

  • 4/5 Lisa M. 1 year ago on Google
    It was an adequately clean, reasonably priced room. My main concerns/warnings are: - the bathtubs sides are VERY high (knee-high to my 5'7 frame) and they don't have any handles. Also, very slippery, so I'd suggest accessible rooms if you have mobility/balance issues. - the pool was quite cool, so you might not be able to last long in the water if you are the type of person who is always cold. That being said, if you are looking for a reasonably priced hotel, this is a good choice. Just know that it has more of an "upscale Super 8" vibe than the standard Best Western you're used to.

  • 1/5 GregandKate R. 1 year ago on Google
    Won't stay here again!! Came for 3 nights to attend a horse show. 3 of us in a room yet only given 2 towels. Asked for more but never received them. Room was filthy - hair on shower walls, shower curtain and bathroom floor. There was a layer of brown scum in the bathroom sink that made me want to vomit. No one answered at the desk any time I called. I was constantly killing flies in our room - there was a minimum of 7-10 each time. It was never ending. There was a nasty smell in our room that I couldn't quite identify. The ONLY positives to our experience would be that the pool was decent for our daughter to swim in at night and the restaurant is nothing special but the food is decent. Would rate 0 stars if I could overall.

  • 3/5 Hamza 1 year ago on Google
    Honestly, it was a clean place. I was very surprised about how clean it was relative to the amount of stars the Hotel has. The pool was decent and the gym looked OK.. the only disappointment that we had was that we paid for breakfast and apparently they don’t serve it. Another thing was is that the EV charging station was not working and it was part of the reason why we stayed there.

  • 1/5 Anthony C. 1 year ago on Google
    Budget hotel at not budget prices. Upgraded to a king suite, but hardly fit for a king. Included "Kitchenette" but that is being very generous as it was a hot plate and bar fridge with almost no cutlery or dishes (in fact some of our cutlery was plastic from the dollar store). No dish soap or towels, so had to use bath towels to clean the two odd sized bowls we had. Someone in an adjacent room was smoking and filled out entire room with the smell of cigarettes as well, which was very unpleasant. Find another hotel, there's several nearby.

  • 3/5 Hailey H. 2 years ago on Google
    The service was great, the bed was comfy, the pool was huge. The room was pretty bland for the price and the water pressure in the shower was weak.

  • 1/5 Mariel G. 4 months ago on Google • 2 reviews
    If I could I would give them 0 stars, the receptionist is very rude and racist, we are Latin and his treatment was discriminatory, he did not want to accept my card and when my Canadian and blonde friend came to him he gave him extremely different treatment and he accepted my card as form of payment, it is worth mentioning that the receptionist is an immigrant with Hindu features, it is a shame that they forget where they come from and that in this beautiful country that is a crime. I am going to take this to the final consequences of the legal form, hoping that they change the staff or educate them to know how to provide good service.
    1 person found this review helpful 👍


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