3/5 Sue M. 4 years ago on Google
I
recently
stayed
in
the
residence
for
7
days
over
the
August
long
weekend.
While
I
expected
the
room
would
be
about
a
3-star
rating
(which
it
was)
and
understood
that
my
room
could
be
a
walk
from
the
front
lobby
(it
was...
and
that
was
no
problem).
It
had
a
fridge
and
microwave,
which
was
useful
and
knew
to
bring
my
own
dishes
(what
I
forgot
was
quickly
purchased
at
the
Dollarama,
a
walking
distance
away).
The
bed
was
comfortable
and
it
was
(mostly)
quiet.
All
was
as
expected
in
that
way.
What
was
frustrating
was
the
fact
that
we
were
told
that
the
garbage
would
be
emptied
daily,
that
dirty
towels
would
be
replaced
every
couple
of
days
and
that
on
the
4th
day
we
would
get
a
full
clean.
The
first
couple
of
days
my
garbage
and
towels
were
serviced
but
then
all
service
stopped.
I
ran
out
of
toilet
paper
and
by
the
last
day
the
garbage
was
building
up
and
stinking.
Bed
never
changed.
My
brother
staying
in
the
residence
as
well
and
his
cleaning
service
was
great
(and
as
promised).
When
I
complained,
I
was
told
by
one
(night)
staff
member
that
they
don't
clean
rooms
at
all
(what?)
and
another
staff
(in
the
morning)
said
that
it
should
have
been
cleaned
and
apologized
for
lack
of
service.
Still
my
room
was
not
cleaned
(not
even
the
garbage
picked
up).
When
I
complained
again,
they
said
that
the
service
staff
indicated
my
room
was
done
(it
most
definitely
was
not).
Something
is
going
on
with
the
cleaning
staff
for
this
to
happen.
There
needs
to
be
more
training,
consistency
and
accountability/supervision)
in
cleaning
and
front
staff.