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Featured Reviews


Frequently mentioned in reviews: cats (43) time (11) great (9) friendly (9) cafe (7) home (7) people (6) super (6) cute (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Michelle L. 2 years ago on Google • 739 reviews
    Haha as you can tell from the number of pictures, I fully enjoyed visiting this cafe! You get to enjoy the time with cats for 45 minutes, and it was the fastest 45 minutes well spent. The beverages you get after the session are delicious as well! Friendly staffs too :)
    9 people found this review helpful 👍

  • 1/5 Davide Simone L. 1 year ago on Google
    So rude. We went there two days ago with my parents visiting from Italy. We were so excited to spend some time with the cats that we didn't notice the "masks required" sign at the door. The four of us went in without a mask and started looking at the gadgets they sell. The woman behind the counter, without even saying hello, said in a very rude manner "you guys don't have a mask?" surprised, I tried to answer "do we need one?" and she continued going "..do you have a reservation? Our business requires to wear a mask to stay on this side or with the cats." At that point, we felt so bad that we immediately left because one of us didn't have a mask at hand. On the website we lately discovered it costs $12/person for 45 minutes with the cats and a beverage. Pre-pandemic you could get in with a $4 coffee and stay as long as you wanted. I understand the pandemic hit you hard, but so it did on all of us. Try to be more gentle to people who are not used to wear a mask anymore considering it's not required ANYWHERE, and maybe rethink your prices, they're a bit absurd. Won't go back for sure.
    14 people found this review helpful 👍

  • 1/5 Michael 1 year ago on Google
    Don't waste your time with this company. The cats are adorable yes and helping them by giving them a home is great, but there is a clear bias with how this company sorts through applications. It costs a 10 dollar donation for every application, which wouldn't be a big deal however we have applied and donated multiple times the day that these felines are available for a new home and the company didn't have the respect to even reach out to our references. This may sound like someone that cant come to terms with the fact that they aren't a good fit, but our applications and living situations are flawless and exactly what these kittens require. Your best bet is most likely to book appointments in and spend more money so they consider your application seriously. All in all there is a bias of some sort or an amount of money you need to spend before they look at you.
    5 people found this review helpful 👍

  • 5/5 Sara C. 2 years ago on Google
    The service is great, the workers are super friendly and welcoming! I went in to ask some questions about the set up and how it works. They answered all my questions, they were all so lovely to talk to! I will be booking a time slot to sit with the cats very soon! They have a nice selection of mugs and books for sell, as well as other little trinkets. A lot of the funds go towards cats and their adoption!
    4 people found this review helpful 👍

  • 4/5 Elsa C. 5 years ago on Google • 101 reviews
    The cookie was delicious. It was a cat cookie that really suites the theme. The drinks are for sure vegan, they use soy milk and oatmilk. I wasn't aware that visiting the cats was an extra $3 with purchase or $5 without purchase. Also, if you wanted to get some cat treats, you had to buy them yourself. It was 4 tiny pieces for $1. I don't have a picture but it was basically the size of a piece of cat food. The wait time was kind of long I almost waited 40 mins. The cats are friendly but not a lot of them are active, they are mostly sleeping. This all could just have been caused by a busy day. The cats are super cute but they don't really eat the treats probably because they've had enough. The service was also very great! They were very friendly and happy to explain any misunderstandings
    3 people found this review helpful 👍

  • 5/5 Brian L. 1 year ago on Google • 184 reviews
    LOVE this cute little Cafe in Hintonburg. You can interact and play with their cats and they provide toys like wands. If you're really keen on adopting one, then you also have that option. While sitting down, one of them even jumped on my shoulder. Ha! We made a reservation and they have a time limit of 40 minutes in the cat lounge. Afterwards, they provide a complimentary drink including hot or cold tea, lemonade, and coffee. Definitely check this place out!
    2 people found this review helpful 👍

  • 4/5 Makala C. 6 years ago on Google • 83 reviews
    It's exactly what you will want. Cats and coffee! It's a small seating area with the cats but there's plenty to pet. Also, don't expect to just walk in and pet them without purchasing anything. The money is needed to help pay for amenities for the cats and to keep the cafe open. Many of the cats are rescues and can be adopted too! The coffee was okay and the prices were reasonable. However, it's mostly about the cats is it not?
    2 people found this review helpful 👍

  • 5/5 Sophie I. 1 year ago on Google • 58 reviews
    Lovely cat cafe with cats up for adoption They limit the amount of people so sometimes you won't be able to come in if there are too many already. Call in advance and reserve if you want to be guaranteed you get some time with the cats. The cats were so cute. Some were shy but warmed up to us after a while. The cafe/shop area is cute too with lots of cat related goods. I especially like the showcase of all the previous cats adopted through this place with each one’s name. The person at the counter was friendly and explained everything very well.
    2 people found this review helpful 👍

  • 5/5 C 1 year ago on Google
    Very easy website to book and interact with cats. Nice drink selection with vegan alternatives. Free drink with purchase of a ticket to see cats. Very friendly customer service. They give you a few mins warning before your time is up. Cats are friendly but some just want to sleep. Tip: use the rods with a snake-looking toy (there’s a cheetah print one) and flick it on the floor as if it were alive. All the cats love that. Will definitely return. Also the sushi place sushi-ro is very close by so that’s a plus.
    1 person found this review helpful 👍

  • 5/5 BA (. 2 years ago on Google
    A wonderful non-profit. Excellent customer service. Happy to see masking and COVID safety still a priority, making it safe for at-risk individuals like myself to visit. You can visit just for fun or as a potential cat-adopter. Their vegan storefront has lots of gluten free eats, particularly mushroom gravy and vegan-gluten free marshmallows. Their lattes are also very yum!
    1 person found this review helpful 👍

  • 5/5 Natasha J. 1 year ago on Google • 86 reviews
    We showed up way too early for our reservation so they offered us the included beverage before hand, which was kind. We were able to escape the cold and watch the cats through the windows from the cafe to the cat lounge. The drinks were delicious and the staff were super friendly. The visit with the cats was so relaxing and enjoyable. It was pretty late in the day so they were sooooo lazy, but it was nice to just sit and chat in their presence and give the occasional chin scratches. The folks at the cafe are doing great work taking care of these cats until they find their forever homes. The selection of food and gift items at the cafe is also great. I took home some vegan marshmallows and hot chocolate mix and they are both so tasty! We will be back for sure.

  • 5/5 Lotus C. 1 year ago on Google • 15 reviews
    You don't have to be a cat lover to like the Feline Café in this old-Ottawa neighbourhood. All you need is to appreciate the passion of the ppl who operate this uniquely community- and volunteer-based shop. If you so desire, you may book an appointment to play with the cats in another room (and to possibly request to adopt one - only if you want to). Otherwise, you may just enjoy a freshly brewed cup of tea, an oat-meal chai, cappuccino, and other drinks and goodies on their menu. And there are other neat handcrafts and stuff to browse in the shop too. Highly recommended !!!

  • 1/5 Céline 1 year ago on Google
    Honestly, it was my second visit but I wouldn't go back again. Although I was happy to pay the $32 both times so that the money could hopefully go towards helping the kitties, I find the experience of the Cat Cafe dissappointing. Nine people were allowed in with the cats, when the capacity limit for the cat area is only supposed to be 6, and there are hardly enough 'active' cats to play with for the amount of people. I understand the cats are rescues, but they are not cuddly or people-oriented at all and are only interested in playing, sleeping or keeping to themselves, which is not super fun but expected I suppose. A lot of the cats looked skinny too; I hope they are well fed. I also found the customer service was lacking. We weren't greeted with much enthusiasm, friendliness or politeness, which is disappointing. I hope all the cats get proper veterinary care; the last thing I would want is to get a virus from the cats on my clothes or hands and bring it back home to my cat. Overall, I feel that the atmosphere is far from welcoming. I understand if they don't have much money to decorate, but the way the coffee shop is arranged is bizarre and feels more like a pet store than a Cafe. I also got the vibe that the staff is not trusting enough of their customers to be good with the cats, which is odd. There are lots of cat lovers and people that have cats at home that come in. Moreover, if someone was mishandling a cat, I'm sure someone in the group would report it. Also, I read some other reviews with horror stories about adopting a cat from them and it having a lethal viral illness prior to adoption, without the foundation taking any responsibility. I would stay far from this place, but that's just me. The atmosphere is not inviting, welcoming or comfortable and they no longer have my support.

  • 5/5 Rachel C. 1 year ago on Google
    Wow what a great place! We are from out of town and knew ottawa has a soft spot for cats so this place was no surprise. It is in a cute area with so many animal friendly people... amazing selection of cat related pieces and art and a great offering of Vegan items. Beautifully hand crafted drinks and the best staff... so friendly and caring of the cats. The cats themselves are adorable of course... so many toys and surfaces for them... safe spaces and a great way to socialize them making them perfect for a new home.

  • 1/5 Sheila G. 1 year ago on Google
    I am absolutely devastated. I lost my cat after almost having him for 20 years. I did not think of getting another cat after this but fell in love with two cats- gin and tonic. They were a similar breed to my previous cats who were both brothers with similar personalities. When I called about the adoption process they told me the price to adopt them both. Since I wasn't looking for cats at that time I needed a few days to move around some funds but let them know how very much I was interested in adopting them. An email was sent to me saying they were in the process of reviewing the application- but my references weren't contacted. I wasn't contacted. I was just declined. I have two cat posts, a million toys, healthy food (wet and dry), 3 cat beds, and I dedicated a closet for the cats to have 3 litters. I have no children and no other animals. I honestly don't know what more I could have done. I will not be visiting the Cafe anymore and it's just super sad that I had the opportunity to see cats- that were super like my previous two and not even have been given the opportunity to be considered.

  • 5/5 Tia 1 year ago on Google • 11 reviews
    My fiancé and I really enjoyed this café! Not only are the drink good, but spending time with cats is always a good time for us. These cats are up for adoption as well! A great way to help some felines in need of a home.

  • 5/5 snippingtool 1 year ago on Google
    Relaxing experience, the cats are always so cute to play with, and the drinks are good too, especially the chai latte!


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Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Wheelchair accessible entrance
    • ✗ Wheelchair accessible parking lot
  • Service options
    • ✓️ Takeout
    • ✗ Delivery
    • ✓️ Curbside pickup
    • ✓️ In-store pickup
    • ✓️ In-store shopping
  • From the business
    • ✓️ Identifies as women-owned

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