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Frequently mentioned in reviews: airport (34) security (13) small (8) check (8) clean (8) good (8) International (7) flight (7) Airport (7) Ottawa (7)
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  • 5/5 Lynne L. 1 year ago on Google
    June 25 2022. Saturday. Very small airport so it’s a breeze to get from one end to another. US departure is before Canada / International. But all 3 doors on the curb are less than 150 m from one end to another. Pretty empty at 10 am. No queue at security entry; however, they seem to reject and individually check 3/4 of carryons so the wait is on the other side of the screening. But simple enough as long as you are willing to toss whatever they find unacceptable. If any. Very efficient sorting and separation. Domestic terminal is simple and basic. Uncomfortable seats tho.
    4 people found this review helpful 👍

  • 4/5 Hassan R. 2 years ago on Google
    The airport is great, clean and well designed. The only issue is the “duty-free” is way too small for a capital airport.
    3 people found this review helpful 👍

  • 5/5 zeena k. 1 year ago on Google
    Fast and easy check in. All employees were polite and helpful. I also like how this airport is small and easy to navigate. Despite this I wish there better coffee options in the gate area.
    3 people found this review helpful 👍

  • 3/5 K W. 10 months ago on Google
    2023 May 3★ A relatively good size airport having 30 gates serving the region. Check in process is fairly straightforward with typical drop off baggage areas, self service check in kiosks as well as assisted staffed counters. Canadian side: it's just one long corridor between gates with about 3 Canadian unique items on display cases. Only 2 dining options (both pub style) with snacks/drink vendors in between (4 total). Other notable features: - Small kids area - Maple leaf lounge - duty free shop - bus ticket kiosk - rental cars downstairs just a walk across Note: Last flight out of YOW is about 8pm. If anything gets cancelled, there may not be other options till next morning.
    3 people found this review helpful 👍

  • 5/5 Luke L. 2 years ago on Google
    It doesn't seem to be a very busy airport but I was quite early as 6 in the morning so that statement may not be correct so far this is the only airport that I experienced social distancing Getting To the security scanning section before Getting To the Gate. they do have different lines for nexus holder and non nexus holder. I don't feel much faster using my Nexus thou. Quite a cozy clean and organized Airport
    2 people found this review helpful 👍

  • 4/5 Anthony Aloye O. 2 years ago on Google
    Always clean. Super calm environment. Not the usual hustle and bustle I’ve become accustomed to at most International airports.
    2 people found this review helpful 👍

  • 1/5 G F. 1 year ago on Google
    When we flew last week on the Monday, only one security check up line was open. In result, the security line was very very long and if we wouldn't had cut people to go directly to the front of the line up like others did, we would had missed our flight. The company was nice enought to wait an extra 15 minutes for all of us after the gates were supposed to close. I would expect a better management from the airport knowing that this was a rush hour time during the day and decided to open only one security lane which was causing this huge backup.
    2 people found this review helpful 👍

  • 1/5 J E. 2 years ago on Google
    Horrible experience with security. They flagged EVERY one of my bags… fine, but what happened next is infuriating. I had everything in clear ziploc bags, including my masks and the agent removed EVERYTHING from the bags, contaminating my items in the filthy bin. She never changed her gloves when she opened my items, including my lipstick. Why?!?? She spilled my very expensive pure Chanel perfume (that is only available in store)… but literally took every single item I have out of my CLEAR bags…. I have no idea if items are missing. I am probably going to throw the $55 lipstick away. It just makes no sense. IT WAS IN 3 CLEAR BAGS and we are THREE travellers. The incompetence… I was completely violated… and they found…. Nothing!!!! Furious with the undue and rather unsanitary operations.
    2 people found this review helpful 👍

  • 5/5 Jun Y. 1 year ago on Google
    The one of the most cleanest airports! It is spacious, comfortable, and well organized Captial City Airport! Very easy to navigate and locate the gate you need to go. The ground services are also swift and great! Many stores, coffee shops, and restaurants here to meet your needs. Very much like it!
    2 people found this review helpful 👍

  • 4/5 James C. 1 year ago on Google
    I have flown out of this airport many times and have generally had good experiences. However, there are some quirks I don't get. For instance, as I was waiting to board a recent flight to the US, the small eatery in the waiting lounge was closed at 4 pm Sunday, even though there were a lot of passengers milling about. There was also nobody at the currency exchange booth. I would understand if it was late at night, but 4 pm? Not exactly what you would expect from the airport of the capital of a G7 country.
    1 person found this review helpful 👍

  • 5/5 Boris Khodorkovsky (. 4 months ago on Google
    Cosy small airport. Easy to get around. The Canadian souvenirs shop is good.
    1 person found this review helpful 👍

  • 5/5 Kin C. 5 months ago on Google
    I have a very good experience using this airport in the early morning. The staff of the security check are very welcoming. The facility itself is neat and clean.
    1 person found this review helpful 👍

  • 5/5 Seeing the world In a different w. 11 months ago on Google
    Ottawa international airport (YOW) is a full service airport that offers private and commercial services for domestic and international flights. The airport facilities include duty free shipping and a wide variety of shopping opportunities. Staff are friendly and because the airport is not too big, it is easy to navigate around to your gate and you won’t have to run miles or take an airport train to catch your connection flight. There are also nice lounges their as well If you like my reviews, videos or photos then take off the like button
    1 person found this review helpful 👍

  • 4/5 Sylvain B. 11 months ago on Google
    Heading to the US on a Saturday night. I checked in from home, so I expected to head straight to security. It's not clear with Air Canada that you still need to stop in at a checkin gate. Even at YOW, signs and online check-in should tell you. Easy transit through US Customs with the new Mobil Passport Control app. If heading to the US, use the app, it's very easy.
    1 person found this review helpful 👍

  • 2/5 Fatina A. 10 months ago on Google
    When we got to the check in there was no signs to tell us where to go and no employees to help us figure out where to go. We had to go in search of somebody on the opposite side and was finally told where to go. We had some issues with our tickets but thankfully someone came up to the employee helping us after seeing us standing there for almost an hour and they figured out what the employee couldn't in minutes. There's not many options for food or drink and everything is ridiculously priced.
    1 person found this review helpful 👍

  • 3/5 Sam P. 1 year ago on Google
    It’s a little small for an international airport but it’s ok. I love that it has smaller lines. Not a lot of shopping or food options though so tame your expectations and be satisfied with the Tim Hortons.
    1 person found this review helpful 👍

  • 4/5 Medini Sourav D. 1 year ago on Google
    Conveniently located from the city center! The airport is well maintained, clean and hygienic. The security check system is slightly slower than expected.
    1 person found this review helpful 👍

  • 5/5 Jonathan L. 1 year ago on Google
    A very clean airport. Quiet as well. When going through security, there aren't many people in the queues. Despite that, there is a backlog as seemingly everything going through the x-ray machines is being double checked. This double check causes a 5 minute delay, maybe? Not too bad. However compared to Toronto, this is very slow. The security staff is very friendly while you go through, though. Overall, a good airport.
    1 person found this review helpful 👍

  • 5/5 Alex B. 1 year ago on Google
    Nice and clean airport. Airport staff are very helpful. Accessible to public transportation.
    1 person found this review helpful 👍

  • 5/5 LA C. 11 months ago on Google
    Despite being the national capital, this airport is relatively small, not alot of traffic by planes or users. Installations are clean and bright and over all a good experience. Highly recommend that you buy your food and snacks before boarding since airlines are now nickel and dime in passengers' experience to save money.

  • 4/5 Urvish R. 9 months ago on Google
    I don’t know what to say but good airport, needs more direct flights to cities within Canada, moreover maybe a good food area maybe

  • 4/5 Mnoho S. 2 years ago on Google
    Good medium sized airport, I've been flying alot in and out over the last 15 years and the infrastructure has been greatly improved and makes for easier check-in and security. One thing though.... Baggage delivery is slow - at Pearson in Toronto, a huge airport, you'll get your checked luggage faster. Always has been slow, not sure why.

  • 4/5 Saied A. 8 months ago on Google
    Ottawa International Airport offers a genuinely refreshing and pleasant experience for travelers, easily standing out among many of its counterparts. This airport succeeds in blending efficiency with a warm, inviting ambiance, which certainly adds a touch of comfort to the often-stressful business of air travel. As soon as one steps into the terminal, the well-lit and airy atmosphere presents a welcoming sight. The signage is clear, making navigation through the airport easy even for first-time visitors. The check-in and security procedures are streamlined and handled by friendly and professional staff, helping to minimize the time spent in queues and adding a personal touch to the process. The amenities offered are top-notch, providing passengers with everything they might need for a comfortable wait. From an array of dining options catering to various tastes and dietary needs, to the shops offering a wide range of products, Ottawa International Airport has travelers covered. The highlight, in my opinion, is the Aspire Lounge, which offers a trendy and cozy space to unwind before a flight. Despite being a smaller airport, Ottawa International doesn't compromise on cleanliness or maintenance. The overall upkeep is commendable, and even the single bathroom issue in the lounge area doesn't detract from the airport's appeal. The thoughtful design and efficient service at Ottawa International Airport echo the charm of the city itself. Whether you're a local returning home or a visitor getting your first glimpse of Ottawa, the airport ensures your journey begins and ends on a positive note. I highly recommend Ottawa International Airport to any traveler seeking a stress-free and enjoyable airport experience.

  • 3/5 Wilder M. 6 months ago on Google
    The airport is fine. Unfortunately, it looks like it is no home base for any flying company, so we Ottawans get crammed all the time in small, uncomfortable, and slow craft and forced to change to the actual plane either in Montreal or Toronto. This amazing airport, hence, is always empty. Ghostly even. And that would be a great thing if it wasn't for the pain Airlines made us go. A 4 hour flight becomes a 24 hour nightmare every time we land in Montreal airport, which I would probably rate as -1 star.

  • 5/5 Hanan H. 4 months ago on Google
    I just have to say - MATEO FROM PORTER AIRLINES - he is the nicest human being I’ve ever met in my life. He works for Porter and was working at the US counter. We had a few issues checking in, and he made it all SO EASY. He took SUCH GOOD CARE OF US. I don’t even have the words to describe how incredible he was. We will be flying porter for every flight just to see him again. THANK YOU MATEO🤲🏻


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Amenities


  • Accessibility
    • ✓️ Assistive hearing loop
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance

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