Passport Health Carlington Ottawa Travel Clinic image

Passport Health Carlington Ottawa Travel Clinic

Medical clinic Travel clinic

👍👍 Right off the bat, the passport health workers were SO charismatic and helpful over the phone and very accommodating when I tried to change my appointment! They were so kind, lovely and funny as well. When I got to my appointment, the nurse Sarah greeted us with such a kind countenance and was so he... People often mention recommend, travel, Nicole, vaccines, clinic, service, appointment, information, Passport, nurse,


Address

1081 Carling Ave Suite 407, Ottawa, ON K1Y 1V3, Canada

Website

www.passporthealthglobal.com

Contact

+1 613-686-1758

Rating on Google Maps

4.70 (138 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 7 am to 9 pm
  • Thursday: 7 am to 9 pm
  • Friday: 7 am to 9 pm
  • Saturday: 8 am to 6 pm
  • Sunday: Closed
  • Monday: 7 am to 9 pm
  • Tuesday: 7 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: recommend (29) travel (24) Nicole (22) vaccines (21) clinic (21) service (20) appointment (18) information (18) Passport (18) nurse (16)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Amani K. 2 years ago on Google
    Right off the bat, the passport health workers were SO charismatic and helpful over the phone and very accommodating when I tried to change my appointment! They were so kind, lovely and funny as well. When I got to my appointment, the nurse Sarah greeted us with such a kind countenance and was so helpful in helping us determine which vaccines to get for out trip and answering (or looking into answers) for each of our questions. She also had a detailed travel document ready and full of important information for us to take home. She had a very delicate hand with the vaccines and was just overall so sweet! I loved my experience and although the shots were pricey, it felt worth it for the quality of care.
    3 people found this review helpful 👍

  • 5/5 Eric B. 3 years ago on Google
    Nicole was extremely helpful and I am very grateful for the service I received. Without asking she only recommended vaccines that were absolutely critical, and ones with high benefit to cost ratios. She explained the ones she didn't recommend. The experience was very informative and the natural cost awareness made me feel incredibly comfortable. Instead of just getting vaccines I was educated on them and other health dangers. In a world where vaccines are both costly and informationally foreign to people outside of the medical field, this is a trustworthy clinic that I recommend to my family and friends.
    2 people found this review helpful 👍

  • 5/5 Andrew M. 1 year ago on Google
    Nicole Dallinger was awesome and well educated on the travel location I was going too! Helped me with vaccinations and advice for other health risks while in the country.
    2 people found this review helpful 👍

  • 5/5 lani i. 4 years ago on Google
    My seven year old son was afraid to get his travel vaccinations but Shelby at the clinic was very helpful. Here is what he had to say: “She was very nice. Thank you for helping me with my vaccinations and helping me to stop crying.”
    1 person found this review helpful 👍

  • 5/5 gail b. 1 year ago on Google
    Nicole Dallinger was kind, helpful, informative, methodical and thorough. She took her time and answered all our questions, even questions we didn't know to ask. She also administered the vaccines painlessly.
    1 person found this review helpful 👍

  • 5/5 T R. 4 years ago on Google
    As someone who strongly dislikes needles, I was a little nervous walking in to this appointment. I've never visited a travel clinic before and I was very impressed with the way things worked here. Nicole was professional and friendly, and explained everything in detail. The clinic was clean and comfortable. The next time I take a trip I'll definitely be coming back here first.
    1 person found this review helpful 👍

  • 1/5 Harjot K. 2 years ago on Google
    This facility is the worst I ever seen in my life . My son had an appointment at 9 am for vaccination for travel . I was running late by 20 mins as it was raining. I called them on my way to inform them that I was late but they told me as I was late more than 10 mins so they will reschedule me automatically . I reached the office but you know what the nurse over there was so rude and mannerless. I reached there with my 2 year old holding his hand and she in her loud voice told me that I am late so I need to rechedule my appointment . I told her that nobody told me about the 10 min policy at the time of fixing appointment and on my email confirmation . The nurse ‘s attitude was so mean and she scream on my face that I will make her appointments late . Dear readers letting you inform that there was no a single human sitting in a waiting room . I requested her to accomodate just for consultation and for vaccine we can do some other day . She slammed the door and close it without even saying sorry . I will give this facility 0 star for her nurse behaviour and her poor customer service . Being the registered nurse but mom too of 2 year old ..this lady not even listened me . I will not recommend this office to anyone.
    1 person found this review helpful 👍

  • 5/5 Nancy B. 1 year ago on Google
    My appointment today was very informative. My nurse was extremely knowledgeable and well prepared for my visit. She answered all my questions, provided me with lots of information and in the end, I was able to make an informed decision. The peace of mind from this whole experience, has been great.
    1 person found this review helpful 👍

  • 5/5 Kayla-Marie R. 4 years ago on Google
    I dealt with Nicole at the clinic, she was informative and easy going I felt comfortable and knew I was in good hands. I could tell she was genuine and that she had my best interest. I never felt like she was trying to sell me something or pressure me into getting a vaccine. She provided me with information I had no idea about and let me make my own dissensions on what I wanted to do. I get nervous when it comes to needles, but Nicole was great at assuring me what to expect and claiming me down. 100/10 I would without doubt recommend booking an appointment with Nicole. P.S My arm doesn't even feel sore afterwards and I got 3 shots !!
    1 person found this review helpful 👍

  • 5/5 Grace B. 5 years ago on Google
    Awesome staff with professionalism. Nicole gave us a booklet with organized information about all of the available vaccines required for each country that we were planning to visit. The booklet also had summary of cultural background, women's safety, religious background, etc. which was just perfect for our planning. Nicole was not pushy about getting the shots and was honest about the requirement for shots. Also, she did not try to persuade us into getting unnecessary shots. Passport Canada gave us a good discount on the service fee for the second person Would definitely recommend to our friends and family!
    1 person found this review helpful 👍

  • 5/5 Daniel S. 1 year ago on Google
    I always receive excellent advice from kind and experienced personnel. They are always on time and ready to serve.
    1 person found this review helpful 👍

  • 4/5 Pam C. 1 year ago on Google
    Pleasurable experience right the beginning when I called to book. Nicky was a blast to talk to! She was able to take all my information over the phone, schedule me in and told me everything I’d need for the appointment I am planning a big adventure and there are so many questions I haven’t been able answer At the office Nicole was patient with me, made notes to help me remember and understand the process, she even squeezed me into her busy schedule to help me stay within my timetable I wish I’d found this company months ago, they are proving to be beyond helpful! The only suggestion that I have is to make their online form more user friendly by being able to save with blanks for unknown answers so that I could go to the next page and then return to the blanks when I had the answer. This was actually pretty frustrating, I filled out the form 2x and still ended up needing to redo on paper in the office when I arrived
    1 person found this review helpful 👍

  • 5/5 Karen B. 6 years ago on Google
    Our experience with the Passport Health on Carling has been amazing. In particular, Nicole, went above and beyond to make our experience great. She was very friendly, approachable, responsive and knowledgeable. We will definitely go back for all future travel needs. My kids loved her too! She helped my eldest daughter prepare for an 11 month service trip around the world as well as get the rest of the family ready for a bit of oversees travel. Highly recommend and felt a lot better traveling knowing we had the right advice and immunizations.

  • 5/5 Ekokobe F. 2 years ago on Google
    Very patient-centric. A review of the country of destination was done before my arrival. The nurse was very professional and gave a thorough explanation of which vaccines were needed. Honestly, I thought I would just come and get a shot and leave. I recommend Passport Health for international travel.

  • 5/5 Daniel C. 5 years ago on Google
    It was an amazing experience, Nicole was very nice to me and she helped me a lot. She answered all my questions. I would recomend it 100%

  • 5/5 Mark L. 6 years ago on Google
    I highly recommend going to Passport Health before traveling to a foreign country/countries. Very helpful will definitely book another appointment before my next trip

  • 5/5 Ranjith G. 6 years ago on Google
    Excellent reliable service

  • 5/5 Andria C. 6 years ago on Google
    The service I received from Passport Health was incredible, both prior to and during my trip to Guatemala. Shelby, the travel nurse assigned to us, was absolutely fantastic- the trip planned was a surprise for my partner's 30th birthday, and she was able to provide him with all of the information that he needed to make informed decisions about vaccinations without revealing the specific destination of our trip. Moreover, Shelby provided me with substantial information about rabies during my pre-trip visit, and as a result, I was more informed about how to react upon receiving a bite from a dog during our trip. Upon receipt of the bite, I called Passport Health for information about seeking treatment, and they responded promptly and with much care, which enabled me to get in contact with a trusted Doctor in the area who was able to prescribe treatment. The dedication of both Shelby and Beatrix in responding to my situation allowed me to make empowered decisions and to get the help I needed in a foreign country, making a scary situation much more manageable. Could not recommend them more for their excellent service and care. Thank you Shelby and Beatrix!

  • 5/5 Anna M. 5 years ago on Google
    Great clinic! The doctor was knowledgable and efficient. They were very accommodating of my short timeline.

  • 5/5 Kim M. 5 years ago on Google
    The staff was very prepared for our visit and clearly explained our vaccination options and instructions. Highly recommend for your travel vaccination needs.

  • 5/5 Brett S. 5 years ago on Google
    I highly recommend this clinic, I had a great experience. Nicole was very honest, knowledgable, easygoing and she outlined everything for me very clearly. I received all my medication and shots on site and was in and out very quickly. I won't go anywhere else!!!

  • 5/5 Celine D. 5 years ago on Google
    The service at this clinic was premium, Melissa provided accurate advice and was patient to respond to my questions about my daughter's trip with her father. I did not feel pressured to give her too many vaccines. I also like the extra information provided. There was no wait for our appointment.

  • 5/5 Mikaila B. 1 year ago on Google
    Highly recommend visiting this clinic ahead of any trips abroad. Our nurse was knowledgeable and practical and took the time to review our previous vaccines and make sound recommendations.

  • 1/5 Ang S. 1 year ago on Google
    DONT ever go to this place!!! This is a big rip off place. People work here don’t even know anything. They have the Twinrix vaccine for $170 but you can get the vaccine for $60 in Ontario. What a rip off and when I talk to my insurance they can’t give me the full refund because they are saying the actual price of the vaccine price is $60 so they won’t give me the full. I will not recommend this place to anyone.

  • 5/5 Stephen H. 1 year ago on Google
    Positive experience. I found the healthcare provider professional, knowledgeable and helpful. She took the time to explain the vaccines I needed, versus those less critical, as well as alternative options and preventative measures. Would recommend!

  • 5/5 Gary K. 1 year ago on Google
    After the doctor retired at our previous Traveller's clinic we decided to try Passport Health. Everything went smoothly from booking to pre-submission of our itinerary and vaccine history to the consultation itself along with the administration of the vaccinations. The attending nurse was very thorough and pleasant. Everything went off without a hitch. We highly recommend the Carling St location of Passport Health. It will be our new go-go when it comes to travel vaccinations and consultations.'

  • 5/5 Steven M. 1 year ago on Google
    We had an extremely positive experience and felt the team was very knowledgeable and prepared for our visit. We will definitely use them again ahead of our next global adventure!

  • 1/5 James S. 1 year ago on Google
    Staff was polite, but tried to suggest getting all sorts of vaccines that were not necessary. RIDICULOUSLY over priced. More than double the price for some vaccines that I could have gotten elsewhere. Very disappointing, I would not recommend.

  • 2/5 Kieran J. 4 months ago on Google
    Nurse was very kind and helpful. I just needed a booster and a 2nd dose of another vaccine so I thought I would just get the price for administering the vaccine but they wanted to charge me the full $80 consultation dee which in itself is way overpriced. After some back and forth they agreed to lower it $40 as it's just an injection which was appreciated. Then at the clinic I discovered the price of the vaccines were way overpriced, the Japanese Encephalitis was $370 for one dose. Considering I had paid $245 for my first dose at another clinic I thought that was insane. Will definitely not be returning. Do your own research and go to a clinic that posts the prices for vaccines online.

  • 1/5 Annie S. 5 months ago on Google
    Was disappointed with the clinic. The nurse I spoke with was not knowledgeable, she had memorized the pamphlets and that was all. When I asked about zika risk in the area I was going she read something off her computer, I asked to have a print out of the information and she said they paid for access to that information so she couldn't print it. Why do you think I am going to a clinic??? We were able to jot down the info. Not experts. I went to the riverside clinic for years, they were exceptional. I went to Passport health for a quicker appointment. I've now had an appointment with the nurse who worked at the riverside (you need to wait longer for an appointment and there is a reason for that!) She has given me full confidence. Avoid this place. :(

  • 5/5 Michael M. 4 months ago on Google
    The knowledge and expertise of Johnathon was excellent. It gives comfort in being able to receive all the latest information and requirements for the locations that we are travelling. A great one stop shop before your trip

  • 5/5 Janet G. 7 months ago on Google
    After my travel doctor retired, I needed to find a new travel clinic and I ended up at Passport Health. I had excellent service. They were very knowledgeable and had taken all of my specifics into account and everything was carefully explained to me. I will return for sure.

  • 5/5 Carolyn C. 7 months ago on Google
    The nurse, Nicole was great. Very personable and really knew her stuff. Would highly recommend this clinic if you're traveling.

  • 5/5 John J. 4 years ago on Google
    Received excellent service, advice, and information from Nicole. Thank you very much!

  • 5/5 Jens-Michael S. 4 years ago on Google
    I had a great experience at the Ottawa Carling location from start to finish. Booking the appointment was super easy and the consultation/vaccination at the office was absolutely flawless. I booked on Tuesday, went to Passport Health on Wednesday and got on the plane to India on Thursday! Would definitely recommend and will come back for future travel health needs. Great to have this resource in town!

  • 5/5 Amanda K. 4 years ago on Google
    I was seen right on time. Everything was explained thoroughly. Options and costs were explained clearly. Easy to find and friendly service.

  • 5/5 R L. 4 years ago on Google
    Lots of helpful travel tips and information, great service, very friendly and professional. Helped me make informed decisions about the vaccinations required and about taking precautions in other aspects of my travel. Highly recommend.

  • 5/5 Jérôme M. 5 years ago on Google
    This is the second time our family is using the services of Passport Health prior to international travel to Africa and South America. We received very good service during during both visits. Upon arrival, we reviewed the appropriate vaccines recommended and advises were provided to make an informed choice. We also discussed high altitude effects and ways to reducing it. The staff at Passport Health was very effective at providing the right advises. We got all the needed vaccines in about 30 minutes. We are set to go- thank you Melissa !

  • 5/5 Joel L. 5 years ago on Google
    I would recommend and certainly return in future. During my travel consult with Melissa, I was provided with thorough and detailed information on my areas of travel, the risks and exposure therein (medical and otherwise), and the options available to mitigate them. She was knowledgeable, friendly, and an excellent resource. The team at Passport Health was professional, experienced, and practiced at delivering a streamlined experience that was both informative and enjoyable. They were also flexible with my limited availability. Other reviews note that the clinic is not a budget option, but there was no pressure to purchase any of the options and complete transparency as to their availability elsewhere.

  • 5/5 Nayla M. 4 years ago on Google
    I was very impressed with the quality of service that I received at the Passport Health Carlington Ottawa Travel Clinic. The nurse I saw put me at ease right away - she was very welcoming, knowledgeable, and efficient. I was also surprised and thrilled to receive detailed health tips and travel information about the country that I will be visiting. This was a complete unexpected bonus! I highly recommend this clinic.

  • 5/5 chris 4 years ago on Google
    First time with a travel doctor . I Wouldnt go anywhere else!. Lady working there was nice and very helpful.

  • 5/5 D D. 4 years ago on Google
    Well organized, informed and knowledgable.

  • 5/5 Stacey L. 4 years ago on Google
    Nicole is so nice and sweet, willing to help you even when you are such a last-minute person and do not have enough time to get all the required travel vaccines. She is very knowledgeable about required vaccines and any health issues wherever you are planning on traveling. I would recommend her to any of my travel-loving friends and I will definitely go back to her for my future trips.

  • 5/5 Costa S. 4 years ago on Google
    Great experience sending a Friend I'm travelling with

  • 5/5 Zach B. 4 years ago on Google
    quick and easy

  • 5/5 tasha b. 4 years ago on Google
    Who would think that getting vaccinations would be a pleasant experience, but the friendly staff at the Ottawa Carling location ensured that it was! I am going on trip confident that I will be protected.

  • 5/5 Farhina B. 4 years ago on Google
    Great service!

  • 5/5 Russ K. 5 years ago on Google
    Was very informative, Nicole had prepared all documentation and only recommended what was required for vaccinations. One very satisfied client!

  • 5/5 Janice W. 4 years ago on Google
    Knowledgeable, friendly, and professional. I highly recommend this clinic.

  • 5/5 Aissatou B. 4 years ago on Google
    I had an amazing time with the nurse who took care of my kids and I. Thourough explanation of vaccines we had to take for our travel. Vaccines given immediately. I will recommend this place to everyone.

  • 5/5 Madison M. 4 years ago on Google
    I visited for the first time today and will definitely go back in the future. Nicole was friendly and extremely informative, made me feel much more prepared before my trip. Overall amazing service!

  • 5/5 Casey M. 4 years ago on Google
    Right on time, very quick and knowledgeable.

  • 5/5 Steve C. 4 years ago on Google
    Nicole was very expedient and knowledgeable about what vaccinations and precautions need to be taken for each place we would be visiting. They had all the shots we needed on hand, and administered them during the appointment.

  • 5/5 Oriana S. 4 years ago on Google
    Very impressed with the quality of service , very friendly and very patient!

  • 5/5 Diane G. 5 years ago on Google
    Nicole was very knowledgable about what we needed for our trip. She went over everything in great detail, sent us home with a nice info booklet, and got us all set for our trip very efficiently! Definitely recommend!

  • 5/5 Brenna A. 5 years ago on Google
    Great experience, super informed and Nicole was wonderful and patient with our questions. Definitely recommend!

  • 5/5 Sandra W. 5 years ago on Google
    My son hates needles so much but Melissa was so gentle & great at explaining to him all about the process that he relaxed. He didn’t even cry!!! I would recommend Passport Health Carlington Ottawa for all the travel vaccinations information & best care.

  • 5/5 Anne Marie S. 5 years ago on Google
    Melissa was great! No wait, she was right on time, professional and knowledgable! I would not hesitate to recommend her and this Travel Clinic Service!

  • 5/5 Natalia H. 4 years ago on Google
    I was able to book an appointment online quickly. When I went in for my initial consultation the nurse was already waiting for me and she had prepared a detailed document outlining the recommended vaccines and medications needed for my trip. She answered all of my questions and made me feel at ease. The only suggestion I would have is that at the least the nurses introduce themselves at the beginning of the appointment. As knowledgeable as they were, I felt as though I was dealing with a stranger on both visits. They should wear a name tag, or as I said, at least introduce themselves. Good service, convenient location.

  • 5/5 Louis S. 5 years ago on Google
    (Translated by Google) It was a first experience with Passport Health services on Carlington Street in Ottawa and I recommend this place without any hesitation. Nicole's information and explanations were clear, professional and relevant. A service of a very high quality and a great professionalism. (Original) C'était une première expérience avec les services de Passport Health sur la rue Carlington à Ottawa et je recommande cet endroit sans aucune hésitation. Les informations et les explications de l'infirmière Nicole étaient claires, professionnelles et pertinentes. Un service d'une très grande qualité et d'un grand professionnalisme.


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