I have been a patient of this clinic for almost 14 years. We love our family doctor there. BUT, since the administration change, the experience is just awful. It used to be such a fantastic, patient oriented and caring clinic, now it’s ran by whoever disorganized crooks who are just after your money. Every time I try to book an appointment with my physician for a presentation renewal, they have a 2-month waiting list, so I end-up running out of meds. In the meantime my pharmacy calls to get the renewal, and the clinic charges me for renewal without appointment…. But they’re the ones not giving me any appointment in the first place ! If this isn’t a scam….! Also they’re online booking system just doesn’t work. Period. It bugs, you can’t book, there are always problems. And if you try to call… you wait for over an hour each time. It is impossible to see a doctor. They only give phone appointments - even if you’re fully vaccinated. Not everything can be assessed over phone !! This clinic’s policies and approach is unethical and dangerous. Reading the horror stories from other patients here just confirm my own feelings towards this new administration. It is infuriating to see how they take advantage of a system where patients don’t have any choice and are stuck with them…. Simply because there are no other options out there

Both myself and my husband have graduated from Ottawa U many years ago and have been going to this clinic for 20 years. Our family doctors were at this clinic and we were receiving some level of care. My husband’s family doctor was on leave almost always and he only had access to nurse practitioners and then he just disappeared without any formal handover to a new doctor. He hasn’t had a check up for years now and is having health issues that are getting more serious. We just learned he is assigned a family doctor but she had never reached out to catch up with her patients and we were not informed he is assigned a doctor. My doctor informed the patients she is leaving and she was good, but the clinic has not allocated a doctor to me. We feel like abandoned middle aged people lost in the universal free Medical system we can’t use trying to get help with our health issues!! Feedback: 1) find the reasons doctors are leaving this clinic and address the root cause 2) if doctors left, hire doctors and the ability to hire new doctors would perhaps be related to the first point. 3) the new doctors allocated should reach out to abandoned patients and do a handshake! 4) take responsibility for people’s life and health and if you can’t do a good job it’s only professional to leave it to those who can handle it better!

I have been a patient of this clinic for 9 years and have always received excellent service and care. The phone line can be difficult to get through on sometimes but I have seen significant improvement lately. The nursing staff and Clinical Assistants are always very helpful and caring, especially Bonnie Jean, who always goes above and beyond for her patients.

UPDATE: It was clear from my most recent interactions at the clinic with receptionists that they spent time on training or hired new people and my previous concerns have been addressed. Well done Byward Family Health, across the board 10/10 staff! ————————————— I’ve been a patient here for years, and my experiences have always been positive until yesterday. I was advised by public health to get post-exposure rabies treatment which is a time sensitive but fairly simple treatment (needles) and from basically 9 in the morning until 3 was trying to explain to the receptionist that no, it couldn’t wait until October 1st etc. Even the public health nurse called and there still ended up being a disconnect. I ended up going to the emergency department to get the treatment when I received a call around 4pm saying there was a possibility to get me in. I am extremely concerned that the first barrier to access (the receptionist) could not comprehend the situation or communicate effectively, and am worried for the implications this would have on other patients who may have language barriers etc. I’m hoping this experience can lead to better training etc. So that the community this clinic serves can get adequate access to necessary healthcare. The nurses, nurse practitioner, doctors and other receptionists I’ve seen in the past have been fantastic so I hope this was just a bad day.

This place is horrible. I used to go to the clinic as a student, had no issues besides the long wait times and the amount of time it would take to get an appointment. Extremely disappointed once they switched their name and so much turnover, my doctor has changed 3 times in the past year. Seems like they stay for about a year and pick up and leave after. I requested an appointment. You don't get to pick and choose the time, so you take what you can get. I only needed a prescription refill and asked if there was an earlier date as I would run out of meds two days before my appointment. I was told on the phone I could request a prescription from my pharmacist, so I did. To my surprise, I receive an invoice charging me $20 for a script. Called them and told them I was disappointed, that someone should have informed me of a fee, and I could have waited until my appointment. I was told the doctor was not waiving the fee. The clinic used the "it's outline in your contract you signed and terms and agreements" excuse. First, I joined when I was a student about 6 years ago, and secondly, I don't remember seeing anything on what I signed with a lists of costs associated. Bad customer service, they are just out to get your money and charge everything they do. For people giving this place more than 1 or 2 stars, you'll find out eventually why so many people are giving 1 and 2 star reviews. I will be looking for another family doctor going forward.

I have been going to this clinic since I moved to Ottawa 15 years ago. I always received excellent care until a few years ago when my family physician retired. Since then it has been a revolving door. The past several times I have called to book an appointment, I have been told that it would be over a month to get in to see someone or I would have to go to urgent care. Truly shameful to make people work this hard when they are sick to get care. If you are thinking of registering here I would encourage you not to - add your name to a different roster. At least once you get in you might have a chance of seeing someone.

I am a new patient to this clinic. My Dr retired and I was left without a Dr for over a yr. From start to finish this has been an easy and welcome change. The staff are very helpful and polite. The Dr.s keep their appointments running on time and actually listen to my health needs and issues and will discuss your concerns with you. I absolutely LOVE the confirmation of appointment emails, and when I call the clinic, someone actually answers the phone! I Feel very blessed and thankful to be able to be a part of this group. They ALL know what they are doing, are courteous and really do make you feel like you aren’t just a number. I would highly recommend this clinic. Yvonne

The staff are friendly, but making an urgent appointment is almost impossible. Can't indicate urgency/reason through online booking, and are instead encouraged to call. Good luck getting through to anyone, always 20+ people ahead in the queue, and voicemails do not get returned. Online booking doesn't give you the ability to choose a date, only "am" or "pm", and calling to reschedule leads to the same issue as above. It wasn't this bad when it was still the UOttawa Clinic, not sure what changed.

I've been with Byward Health Team since 2016 (at least) - by far the worst service I've ever received. My family doctor has changed 4+ times, I have yet to meet my current family doctor and have since given up and opted to switch family doctors. In fact, the only interaction I've ever had is my family doctor sending me an invoice for a missed appointment during the May 2022 power outage that lasted a week and reversing that charge was also quite the ordeal. They literally charge for everything - I needed a prescription refill on continuing medication and they were charging me unless I made an appointment which of course was 2-3 months later (virtual or in person!) and therefore useless. Making appointments is close to impossible unless you ensure you call at 8:59am and get into the queue and even then it's a hit or miss whether the line will just drop. You can request a call back which somehow also ends in dropped calls so you have to call back anyway. I will say that I've only interacted with the nurse practitioners there and they have been absolutely incredible! However, even the turnaround on nurses is crazy at this clinic (for good reason, I'm sure) so my file was just constantly passed around and I was almost never interacting with the same person. What's the point of a family doctor if you never meet them and they have no idea about your history? Truly so grateful to not have to ever visit this clinic again!

I've been here for years and the place has gone downhill fast. All the doctors are leaving, including my family doctor. It's been 6 months on a wait list and I still don't have a new one. I have a number of health conditions that require ongoing care and it's an absolute nightmare to book the same day clinic or even a regular appointment. The system doesn't work and the service is terrible. More than once, I've put my number for a callback when the queue is long and sometimes I never receive the call back while others the person hangs up on me without a word. I've had more bad experiences than good ones here.

As a physician at ByWard Family Health Team, I read these reviews and take the comments seriously. We are making changes to improve our services to our patients. We have improved our wait time on the phones and now offer true online booking. Our after-hours-clinic is open to all of our registered patients and now operates by appointment only so no one has to wait around. We continue to offer access to our amazing pediatricians, obstetricians, nurse practitioners, mental health therapists, dietician, pharmacists and foot care nurse for all registered patients. Student services are now being managed by the University of Ottawa so we encourage current and former students who frequented our old walk-in to call University of Ottawa for their care. Students registered with one of our family doctors can certainly continue to use our clinic. During Covid, we have seen many family MDs retire or move away. This has been a hard transition for everyone. We have done our best to find new providers for the orphaned patients so that their medical needs can be addressed. I have given the clinic 5-stars, not because we are perfect, but because we really are trying to improve.

this clinic is awful when it comes to administration and customer service. the holding time on the phone is never shorter than 45min. to get an appointment. they keep changing their policies and makes it more difficult for quebec REGISTERED patients to receive care. last time I had an appointment in person they charged my credit card all right but forgot to checked me in. the doctor put me as no show even if I was in the waiting Room for over 45 min. When I asked questions they put me in another room for over 30.min waiting. I had no explanations, no excuses until I complained and made a scene to the nurse. my family doctor is wonderful but she is clearly overworked. I stay there for her, but this is clinic is the worst.

I have been a patient here for years and in my opinion you might as well just go to a walk in clinic. Calling right when the clinic opens will get you an hour wait on hold, longer if you call another time. Appointments with my family doctor are over a month out (usually 2) and virtual. Even appointments with a nurse practitioner are about a month out unless you call, then they’re usually around 3 weeks out. I haven’t seen my family doctor in years. If you leave a voice message, you won’t get a call back for several days (usually more like a week) despite the message saying they return messages the next day. They are clearly overwhelmed with way more patients than they can handle and patients of this clinic have to deal with that as well as the doctors and staff.

Really dedicated team and doctors. I haven’t seen doctors and haven’t taken care of myself for so many years and was on their waitlist for 2 years, but it was worth it after I was assigned to my current family physician. Dr. Forbes is the best I probably annoyed him with my many visits but his been nothing but great, understanding and helpful and I really appreciate it! The clinic really cares about their patients I can attest to that, they’ll take good care of you!

I actually loved this clinic when it was the university of Ottawa health clinic. Had been getting all my healthcare (physio, travel, family doctor, ob/gyn) there since moving to Ottawa in 2010. But now they just sent an email TO MY INFANT DAUGHTER saying that they no longer accept her as a patient, including for the walk-in clinic because of the Quebec health card (they previously accepted her but I had to pay out of pocket and deal with QC for reimbursements). I am absolutely horrified at this as well as the lack of support or referrals for such a transition. What’s more, if I manage to find another doctor for my daughter, THEY WILL CHARGE ME to transfer over my baby’s medical file. What the absolute Eff is this?

I will leave a little something on here too. As a worker at this place, I believe we offer the best service to our patients. We are not perfect, but the team is always working together on providing the best service to our patients. This is done by the best training the clinic offers to its employees, We are trained and encouraged to satisfy our patients needs at all time. And in situations when things are not in our control we are trained and encouraged to give as much information as possible to help the patient or guide them to the solution. If you call us one day , you will probably talk to me😀, From 9am to noon and 1 to 6:30 there’s always some of us taking your calls and making sure we don’t rush anyone, but assist with every question that comes. Every call matters and every call is important. Our pleasure is to know that you leave the call happier and satisfied. We are a group of friendly people that make sure everyone on the call feel appreciated and valuable. Our Goal each call is to be there for each patient as an individual and not focus so much on the amount of calls we receive. Yes, we receive many calls, but the clinic has always a good number of us taking care of this. You will realize this, While on a call with us, you will not be rushed for other calls. Your time is precious and we value that. Hope you’ve had good experiences with us on the phone before if not somehow your call wasn’t what you expected, I encourage you to try us again and you won’t be disappointed. Patients are our first priority and this is why I am enjoying being part of the Team here. Trust me, I won’t say this if it wasn’t the case. The Focus of the whole Team has been and is how to continually improve to provide the best service to all our patients. Your Health, our Priority!

Worst experience I've had in a clinic / medical centre. They recommend booking through the website yet they never give you a call back or an email to actually get an appointment. When I finally called them and booked an appointment, they never sent a confirmation email or information to follow up. The experience in person is what tops it all off. The clinic's entrance is extremely dirty. The customer service is inexistent: I walked in and had a question for the front desk and the 2 girls carried on their conversation for 3 mins before acknowledging me. They were cold and unwelcoming. As for the actual medical service, it's expeditious. They do not care for the customers. I couldn't even talk about half my issues before being sent off and told to request another appointment in the fall time. They don't take the time to inform themselves on your medical past or your file. 0/10 if I could resume it.

We love our family doctor (Dr. Oliver is great) but the administrative part of this clinic is the WORST.. They ask you to book appointments online but NEVER pick up the phone, nobody is ever available. So If you’re sick, then wait a couple of weeks for your appointment. Staff at the front desk have no idea what they’re doing and couldn’t care less about you being seen. Do yourself a favor and go to a different clinic.

I started coming to this clinic since I started university in 2013 I was assigned my family. A few years ago my old family doctor opened her own practice and Dr Chartrand became our new family doctor. He took care of me and all my children. Fast forward today, this clinic is not what it used to be and today I emphasized with what these other reviews are saying. The service quality is 0 🤬To make matters worse, nowhere is accepting new patients. If you’re a student contact the Dean and Contact Joel Harden, MPP. We need a change.

Workers at this clinic helped me today in a kind and cordial way from the moment I arrived, as they have for the past 13 years that I've been coming here. Special thanks to my doctor and nurse practitioner who have mastered the art of medical efficiency and supportive bedside manner. I am grateful to this clinic and workers for the positive difference they make in my life. Merci!

Cold as ice. No air conditioning required. 10 minute appointments only. No time to check for anything! Okay, maybe look at my throat infection next year. Complain and they will toss you to the curb. There's a family doctor shortage in Ontario... so snooty, snotty clinics like this have nothing to lose. If you like be treated like a malignant maggot, go here! I felt sick to my stomach at the callous inhumanity of the place. Is this the new normal? I'll keep looking for a doctor elsewhere, I recommend others do the same.

Had my first appointment with Dr. Beddard today. I was booked within a week of calling for an appointment. I was seen promptly, treated with kindness and I truly feel for once a doctor not only listen to me, but really heard me. It takes me an hour to get to the clinic, and it is totally worth the drive! From calling to book, to coming in and talking to the receptionist, seeing the nurse then the doctor, nothing but top notch service. Thank you!

Unpleasant experience. I am a uOttawa student and they had decided not to accept students after Aug 2022. However, I had to see my then-family doctor for a test I had already done by his prescription. They didn't let me see him by just saying "you are not our patient anymore". I asked them to transfer my document to a new clinic in early September and they told me it would take two weeks. However, it took 6 weeks and only after my going back and forth between the two clinics and getting fake promises from the staff. Some of the staff are nice but some of them are unprofessional. Last time I was there for the documents, one of the staff instead of apologizing, told me that they would not send my documents to the new clinic before the transfer payment was made as if the 6-week delay was due to my payment problem!! Their delay, delayed my vaccine reception appointment in the new clinic, which I should have received at a certain time. Would not recommend this clinic.

I am very glad my family doctor decided to leave this practice. I love her, but I really didn’t like this office at all. Here are some of my concerns: First of all, you have to pay for parking to go there which is very inaccessible, especially for those who can’t afford it. It’s often very busy outside the office to find a spot and if your appointment is running late (which they often are) you end up having to pay most of the full day rate. I work shift work and can’t use their online booking system, because otherwise it gives me a random time that I can’t go to because of work hours. It takes forever to get through on their phone system. You wait 10-15+ minutes to speak to a receptionist and if you leave a message they often don’t call you back. When I was a student I needed to go to the walk-in clinic one day because I had a stomach bug that meant I needed a note to miss a day of clinical and therefore I couldn’t wait a month for an appointment. Because my doctor was working upstairs that day, they told me I was not able to use the walk in service and I had to see her. I waited over 3 hours when I was sick until she finished her morning client appointments just to get a doctor’s note. Overall, I do not recommend getting a doctor at this office. A bunch of their doctors recently left this practice and I don’t blame them!

One of the worst experiences. I kept on calling them for a week+ (daily basis) to get a walk-in appointment. Everytime, there was a wait of 20+ minutes when you call them. Once they picked up the phone, the would told me everytime to call the next day as the spots were filled for the day. I even tried calling them at 8:00 AM sharp (start time) and even then they told me the spots were filled for the day (I wonder how many spots they have). They do not care for you and keep telling you to keep calling them everyday to listen that spots are filled. They told me there was no other way to book an appointment. They also told me they could not do anything about it.

I was reading the reviews and wanted to post a comment about our experience (29-Oct-2022): we got an appointment for our 2 years old son, called Friday and got the appointment for the emergency service next day at 10 am. Waiting time was 20 min, 2-3 more people, excellent service and consultation with Dr. Sim. I am grateful for everything considering that at CHEO waiting time is hours and hours, with hospital advising parents to bring toys and blankets because of the waiting time… so, I give the 5 starts and a Thank you from my heart 💜 for improving your service, for listening, your professionalism and effort. THANK YOU 🙏

I've had positive experiences since becoming a patient here about 5 years ago. When absolutely necessary, for urgent issues, I've been able to get appointments quickly within the week or even day. My doctor has always shown up to calls promptly when doing virtual calls, and has been great with any health concerns I've brought up. I really don't have any complaints except maybe the parking situation as it is on campus, but I can't fault them for that. :)

I have been going to this clinic for over ten years and I have never been more grateful for a doctors office. They are exceptional in their services, respectful and have always had an appointment available in an emergency or for routine issues. My assigned nurse practitioner is the best medical practitioner I have ever had and she consistently provides me with a gateway into the medical system for referrals, is respectful and I feel at ease with her but am also repeatedly impressed by her efficiency. The walk in doctors I have interacted with have also given me equally excellent care. I am thankful for this clinic because it addresses my health concerns calmly and competently. This clinic helps people advocate for their best health possible. Thank you.

I have a great family doctor at this clinic. I feel extremely fortunate for the care I’ve received in the last 10 years. Sure, admin issues have been a tad annoying at times but the recent new online reservation tool has fixed most of these minor irritants.

I would give 0 stars if possible but 1 star is the minimum. The 1 star is for the ByWard FHT administration and not the medical staff. I have been a patient of ByWard FHT (formerly UOHS) for 20+ years. My family doctor is an all-star and the nurse practitioners have all been great. I had been working with the same nurse practitioner (NP) for more than one year on a complicated and difficult medical situation for me. The NP was very familiar with the details of my file making our appointments efficient in that I did not need to re-explain everything at each visit and I felt that the clinic had been handling thing well. As part of my ongoing situation we had been trying to find the right treatment for me which included medication. The medication I was taking was producing significant and extremely unpleasant side effects and I was coming close to the end of it and was ready to be taken off of it. I called ByWard FHT to make an appointment with the NP I had been working with for more than a year. I explained my situation carefully to the person who received my call and was informed that the NP had been assigned to a different family doctor and that it was not possible to make an appointment with them due to policy. I reasoned with the person who received my call to ask for an exception and was told that I would receive a response quickly after they spoke to their supervisor. The response came approximately 2-3 days after I had called and I was told for a second time that I could not see the same NP due to policy and informed that I would need to book a new appointment with the new NP who was now working with my family doctor. I immediately submitted a request for a new appointment. If you have not used the ByWard FHT portal to book an appointment, it can take a few days for them to review and action your request, followed by a wait period of some weeks before you can be seen. Due to the delay caused by my appeal to see the same NP and then the delay caused by the waiting period to see someone, my medication ran out and I stopped it without proper consultation. Withdraw symptoms lasted almost a week and were very unpleasant. I suppose they could have even been dangerous, depending on the medication I might have been taking. If ByWard FHT responds to this review stating that I could have spoken to my pharmacy for an extension, I have some things to say about that. My family doctor and team are the ones who are familiar with my situation and extended history (including all related documentation) and, call me old-fashioned, are the ones responsible for the proper management of my regime, including dosing of medication. My pharmacy does a good job at filling my prescriptions at the direction of my family doctor (and team) and are there to ensure I do not have potential conflicts with medication. In this situation I felt that ByWard FHT did not act in the best interest of my health and could have put me into a dangerous situation in order to adhere to their policy of not allowing their NPs to continue working with long-time patients. Because of the actions of the ByWard FHT administration I feel that it is no longer in the best interest of my health to continue being a patient there, which makes me sad because, as I said at the beginning, I have been with my family doctor for 20+ years. My family doctor is an all-star and the NP team is great. I am currently looking for a new clinic as a result.

Being diagnosed with being celiac disease has been an incredibly hard journey which has only been made harder by doctors here. While admitting that they do not specialize in treatment they also feel the need to accuse me of purposely eating gluten because of the pain I’m experiencing. Even though I have explained that I have gone completely gluten free but would like support for when I ACCIDENTALLY ingested it (gluten), as cross contamination is still difficult to control in all aspects of my life (I can get a flare up from a literal crumb). I want to move on with my life and feel better but it’s hard when I dread every doctor’s appointment knowing I’m not going to be listened to. However would like to say that the nurses and front staff are lovely people it’s not their fault for doctor’s errors.

Dr. Phung is incredible. She is knowledgeable, sensitive and proactive… Not only has she taken great care of my health, but also she is lovely to speak with. It’s rare to find a doctor that combines such personal touches and care for a patient. Also, the staff is very friendly, helpful and professional. The wait times are reasonable and the waiting room is never overcrowded. However, the excess fees are annoying.

The responses from Byward Family Health team to these reviews really illustrate where healthcare is going. Layers of broken computer systems, automated phone menus, and staggering phone service wait times separate you from your care provider and leave you feeling like a number instead of a patient. The word "client" is becoming more commonplace in this field for a reason. I doubt this review will stay posted for long but honestly if you don't have a doctor look somewhere else. This clinic doesn't care about you. Just look at how they respond to the concerns of others! "Oh we have thousands of active patients" "your dr is responsible for continuity of care" "a new system is coming soon! (Comments from 1+ months ago)" and you realize the clinic itself won't take responsibility for its own dysfunction or lack of adequate staffing. Since the clinic seemingly won't respond to you unless they can bill you or OHIP directly, I'm now booking an appointment with my DR to discuss my whole list of issues because admin won't answer. Fun times.

With the new administration, the Byward Family Health Team has improved its services 100%. I was with them before and after and the improvement is astounding. A better booking system, multi-discipline team that allows for patients to be seen sooner. Me and my baby feel protected and very well cared for by them.

Many doctors have come and gone in the last year or two. Finally I got a doctor who has stuck around, unfortunately she is terrible. Dr. Phung has lied to me and withheld drugs that I need to maintain a balanced life. She has done more harm to me than any doctor I’ve ever had. UPDATE This clinic itself is not much better. Don't ever tell them if your doctor is doing anything wrong, they will just remove you as a patient. They're not interested in feedback about the doctors they employ. Disgusting.

Because the walk-in clinic at 100 Marie-Currie is closed, I went to an Appletree last week. I was told the wait was going to be 4+ hours for a Telehealth visit. I phoned ByWard and spoke with Marie directly, who got me an appointment with Dr. Oliver (my family physician) for later that day! The recorded message was easy to follow, Marie was helpful and understanding, and Dr. Oliver was fantastic as usual. Thanks ByWard FHT for getting us through the past few years, which I know was difficult for everyone and especially the medical profession.

I have been attending this clinic since August 1999 when I was a first year student at uOttawa. Over the years, I've had amazing service from Dr. Oliver (and also Dr. Gervais and Dr. Attié who oversaw my two pregnancies, including one for multiples). They are caring, they are efficient, and my kids talk about how nice everyone is when they come in for care. I don't understand why this clinic is getting such bad reviews. It's absolutely not consistent with my experience in the last 23 years. Also, the nurse practitionners added to the roster in the last few years (Dr. Belanger, Dr. Li, for example) were amazing and efficient when Dr. Oliver could not see me for urgent issues. Thank you for taking the time, for never judging and for your care!

They refused to give me a pap smear for 4 years pretexting it was too expensive even though I had my Ontario health card and private insurance with UOttawa. I ended up going there in person and making a scene for 15 minutes to get a pap smear but it's sad that I had to literally threaten and scream to have the care I needed and was insured for. Other than that, the care I had there was fine so that's why I give them 2 stars.

Believe me this is a decent rating for a clinic. An relatively unpredictable mix of good and bad GPs and NPs. Just hope you get a good one.

If you keep calling their office, leaving messages for a doctor and you never hear anything back, do yourself a favor and just show up at the office (even during COVID). If you stop by, they will address your need. If you just call and leave a message, there's no guarantee.

Like many of the other reviews, I've been a patient with the clinic for a few years. With my former doctor, I recevied good care. She was empathetic and took her time to do a diligent job. However, when the clinic changed ownership, and when my doctor left, the care became terrible. I've had doctors and nurse practitioners cancel my appointment with no reason. For phone appoinments, sometimes they dont even show up. The practitioner changes for every appointment so when I bring up a concern no one knows my history or what I'm referring to. I get rushed out of every appointment now. It seems very disorganized and poorly managed. Just before my doctor left the clinic, she was very frustrated that no one told her I was waiting in the waiting room for hours without anyone mentioning anything to her. So, she stayed behind and saw me anyways. If you're a prospective new patient, I'd avoid this clinic all together, and find somewhere else. I've had much better care using RCVTAC in the Ottawa Valley.

I've been a patient now for about 15 yrs. Always have had an excellent experience here. Everyone is so nice and direct you where you need to go from the receptionist s, nurses and the doctors it's been always friendly and feel like everyone actually cares about your medical needs. Dr Phung is also an amazing doctor. Every issue she has jumped on it sent me for the right tests I needed and sat and explained everything. Hope everyone else has the same experience.

Dr. Phung is a good doctor. I can usually get an appointment with her within a week, in person or virtual. She responds sensitively to her patients’ feelings. Reception is kind and helpful. The nurses are also great.

The doctor I saw was great, however, I can't say I enjoy trying to get a hold of anyone on the phone. The response is even worse, as in none. I can never get through to anyone and no one ever returns my call, even after leaving many voicemails. I uses to be a patient there eons ago when I went to uni there, and the service was decent. Did it fall from grace after the Nadon case? Whatever the reason, I am just glad my family doc isn't there.

Excellent family doctor services. Staff are nice and friendly and helpful. The nurses are so nice. To my knowledge Dr Dadjo and Dr Sharma are very well trained and well mannered. Wait times vary greatly. Building is wheelchair accessible. Paid parking available.

All around amazing service, from my own family physician Dr. Ramin to the nurses and the front line staff. I have always received top notch medical care.

I’ve been trying to make an appointment for some time. There is no place to leave a voicemail, and they NEVER answer the phone. When I go to the website to request an appointment it sends me to some weird page that describes what to expect for different appointments. I’ve made email requests and never heard back… they are beyond unprofessional. I love the doctor I see, when I see her. But it’s impossible to get through. Unfortunately myself and my son see this doctor and I can’t get an appointment for either. It’s very clear that this company doesn’t give a sh!% about any of their patients.

Brought my 88 year old wheel chair bound aunt to this clinic twice in the last month and the service from the reception to the doctors to the nurses shines above most of the other offices we have ever visited- which has been a huge amount. Friendly, knowledgeable , polite and caring. Wonderful to see such a kind professional group .

The receptionists aren’t nice to talk to, the doctors cancel on you, you can’t cancel your own appointments and get charged for them if you miss them. I’ve cancelled appointments and still have gotten charged. Cant get in contact with my doctor to ask them to stop with weekly appointments I can’t make so I’d stop getting charged. Overall a negative experience going here. You don’t get what you want out of your appointments and get rushed out.

The doctors and nurses are pretty good and I am sure the staff are trying their best, but the systems they have are very poorly designed. I never get notified of appointments, I can't send messages, booking appointments is a pain. I don't understand why the system is so bad.

It is a relief to finally have a pediatrician for my son who can help him. It took years to find this level of care. I also appreciate how quickly reception always gets back to me. Thank you so much for your wonderful service and care.

Completely disorganized. Came all the way back to Ottawa from Pembroke for a pre-scheduled appointment only to find out there was no record of any appointment. They sent me to another location. Total waste of time. No appointment there either! After I left they called me to verify if I was coming to my appointment!! This has happened three times this year, all because they lost confidential data!! But was told not to worry about it!! Totally irresponsible!

Dr.Bopari is a excellent family physician and is always there when I need her. She is the best family physician! Thank you Dr.Bopari for caring for me!