Please do not ever bring your beloved pets here. Our dog was scheduled for surgery, and even before surgery I was hesitant to go through with it due to the terrible communication from this place. I wish I went with my instincts because post surgery our dog was released with a horrible infection that they assured us was normal and should clear up in a few days. Days later when our dog was still bleeding we took him to a local emergency vet who told us that the infection had caused a life threatening issue. The vet tried to get in touch with the original surgeon but he had left on vacation and was unreachable. Turns out he decided to perform a surgery and then bail a few days later not considering what might happen if any complications arise. Our local emergency vet was legitimately shocked and disgusted at the lack of care and shirking of responsibility on the surgeons part. Fortunately after our emergency vet called around all over Ontario to find help we found a surgeon in Toronto who was able to correct the complications. I should add that this surgeon made themselves available even over Christmas in case of any complications and to answer any questions or concerns. This has been nothing short of a traumatic experience and has also been financially devastating due to the fact that we have now had to pay for two surgeries instead of just the one. We have been waiting for a call from this clinic from either the surgeon or the manager and still have not received a call weeks later. They definitely took the money and ran with this one, while almost killing our sweet dog in the process. I would leave negative stars if I could, avoid this place at all costs, it’s worth it to take your pet all the way to Toronto for surgery.

This was Georgie's Final Resting place before he passed. I miss my bro so much. The Doctor gave us a sweet letter with his paw prints and fur. I'll update later. Edit: It's taking a while to get my boy's ashes, they didn't have to retrieve his ashes but are. I'll update a picture of the urn once we receive it, hopefully we do before his anniversary. Thank you so very much!

Please don't let the mixed reviews for emergency care dissuade you from seeking specialty services at this hospital. I take my much-loved cat to the dermatologist here regularly, and the whole team is truly excellent. My cat is a complex case, with multiple allergies and skin problems, but the highly knowledgeable dermatologist (Dr. Laprais) has greatly improved his quality of life with her care. Before seeing the specialist here, my pet had a miserable life, between constant itching and high doses of steroids. Now, he's mostly itch-free and purrs constantly. If your pet isn't responding well to typical therapies for allergies/skin problems, this is absolutely the place to go. Also, the RVT is always kind and helpful, and they go above and beyond during examinations and with follow-up care.

The reality of Omicron that you don’t see is us getting turned away yesterday from multiple emergency vets because they were already understaffed. Waiting on hold for 40 mins with a bleeding dog just to hear that they won’t take you because they have no staff left is scary. Call another vet they said. Some were rude about it. Others very caring but it was just out of their hands to help. This vet didn’t turn us away and we’re amazingly kind. They had incredible protocols set up for the safety of their staff and clients. We were scared and they were reassuring and helpful through the whole process. They gave us lots of information and allowed us to call for anymore that we needed. They kept us constantly updated and treated us with respect. Even though they were obviously swamped, they never made us feel like it. They were fabulous and we thank them wholeheartedly.

I am beyond grateful and happy with the service I received today at this Animal Hospital for my rabbit! Every single person I spoke to was kind and personable, they took the time to really listen to my concerns and offer alternatives and I was never made to feel like I was wasting their time with my questions. They didn’t push me to do any extra tests… in fact, they explained to me why an x-ray wasn’t even necessary which is the opposite of my experience at a previous animal emergency clinic. As a bonus, I even got a little personal touch added to my rabbit’s pharmacy bag. ;) 10/10, highly recommend!

My dog and I just had the best care from them all weekend. He was kicked in the eye by one of my horses and they took him right away. Everyone from start to finish were amazing; the front staff, the techs, the vets, the specialists etc.. everyone was so kind, clear and helpful. The quality of client service was extremely high and they constantly kept me in the loop. The tech who initially saw Riley was finishing up her shift and came to see me to advise she was leaving and also to show me a pic of my baby she took on her phone ❤️ that level of compassion is amazing and made me know he was in the right place. I am so thankful to have had their service, especially during this crisis in the industry with lack of staff and overflow of animals. Thank you so much for taking great care of my baby and me ❤️ people complaining about the prices need to realize that these days vet medicine is a privilege and not a right.

Brought my bunny, Pickle, here and even with the COVID restrictions preventing me from going inside with him, the staff did an amazing job of taking care of him and reassuring me. Despite the fact that it looked very busy, the staff were incredibly positive, relaxed, and extraordinarily kind. Since it was my first time bringing a pet to emergency, I was nervous, but immediately felt relief upon the very welcoming arrival. The staff were efficient, friendly, and helpful as they went the extra mile to share some helpful videos via email after I got home. Moreover, they personalized Pickle’s medicine bag (see picture), which helped reassured me that he was in good hands and loved while he was away. I could not recommend this place enough. I am thankful for Dr. Spencer, who assessed Pickle and provided helpful notes; Lauren, who I spoke with over the phone and over email, and the rest of the staff that assisted with Pickle’s visit. I highly recommend this place.

We had to take my dog Storm in and out of this hospital all week. The staff always took fantastic care of her, said she was lovely, and personalized the medication bags every time she came home with some. I would definitely recommend this hospital for emergency care, though be prepared to wait long hours for non-critical care, just like a human hospital. Always best to head home and wait for the call. Every veterinarian and vet tech that looked after Storm did their best to help us, even with the cancer diagnosis. Going through this was so very hard, but the staff made it a little easier. Thank you for everything you all do!

I was in distress as my rabbit was not eating/drinking and was barely moving. I called this vet as it was past midnight on the weekend and this vet was the ONLY emergency hospital qualified for rabbits in Ottawa. I was told they were full and couldn't look at him… but I could bring him in to be put down? What kind of an emergency animal hospital is this. Offering to put down my animal that’s in need of critical care before even examining him? I am completley disgusted in the lack of compassion and lack of willingness to do anything but put him down without even looking at him. The service I received was absolutely unacceptable, it failed me and my pet and he sadly passed away a few hours after I called. I brought him to another vet who doesn’t even handle rabbits in the morning for after life care and they were filled with compassion and even let me come in earlier than opening hours to help me as this so called “emergency” hospital did NOTHING and now my boy is gone and I was left feeling abandoned and helpless in the middle of the night not knowing if he could’ve been saved.

we’ve been here twice for urgent surgery. both times the staff was kind, patient with our questions, and thorough with the care of our precious dog. they were transparent with pricing and made sure to send us home with clear aftercare instructions. they really helped make the best of a difficult situation and we’d recommend them wholeheartedly to anyone! thanks again for all your help and kindness throughout the process.

We had to visit the Animal Emergency & Specialty Hospital twice on Sunday as my cat Sophira was experiencing respiratory issues and required immediate attention. On both occasions, the staff were exceptional...the reception, the vet and vet techs were all friendly and so kind during this stressful day. Unfortunately we had to say goodbye to my cat- but I wanted to thank the staff for making us as comfortable as we could be and for assisting us through these very difficult times. You were compassionate, caring and gave us the time we needed to say our goodbyes. We appreciate you so much.

I want to be clear. The team at this facility is top notch. They are (with one notable exception) friendly, polite and caring. I felt it was important to convey how bad our experience was with the one person and that is the only reason I am leaving just one star. What is more unfortunate is the fact that the veterinary dental specialist at this facility is virtually the only such specialist in Ottawa. I have never encountered a medical professional in any field of medicine who treated us as rudely as this individual did. Every sentence we started to in an effort convey some of our concerns was cut off. There was no compassion, no empathy...nothing. We were met with arrogance, indignation and a complete air of condescending superiority. Perhaps this individual is a brilliant clinician. I will never know as I will travel quite a distance to avoid ever having to deal with this person once again.

Thank you to the wonderful staff of this clinic. I was so impressed that they took such wonderful care of my dog Peanut. Peanut was not breathing properly and his tongue was turning dark purple but by the time we got to the vet's office his breathing had returned to almost normal. They took him to the back to check him out. He was stable by then Due to his age and the fact he seemed better we took him home.most amazing part: no charge. Thank you so very much. They care!

Our dog was referred to the oncologist at the Animal Emergency & Specialty Hospital. They scheduled an appointment very quickly as our dog's health was diminishing rapidly. The oncologist examined her and provided great details as to her condition and possibilties for treatment. Unfortunately, it was too late for our dog to respond to treatment. The next day, they scheduled an appointment for euthanasia. The doctor was very professional and compassionate while walking us through the process. Although very sad, the euthanasia was quick and painless for our dog. We felt well supported during the process by the staff of the animal hospital.

I will never take my animals here again, I had the worst experience and the vet did not listen to what I had to say and wanted to put my cat down. My cat has a neurological disease and also can not walk. when he is in an environment that he’s unfamiliar with he gets scared and anxious. The vet told me he was not responsive, not eating and having trouble breathing. They then continued to tell me there was nothing they could do and if I took him home I would be charged with animal cruelty. I was in tears because I know that when he is at home he is happy, he eats, drinks and goes to the bathroom on his own. He meows for his food everyday and still purrs. I decided to take him home since they didn’t want to listen to what I said and It has been over a month since this happened and he is still alive to this day. I had a mobile vet come and see him and they helped him. He has gotten better since then and I’m so happy with all that they have done for him.

We sadly had to rush my 16 year old doggy to this hospital last week. During the worst day of my life I was shown compassion and warmth by the staff here. We were triaged quickly and put into a quiet room with a couch to say our goodbyes. They allowed us time before and after and put him down in my arms. The vet was extremely compassionate, made us feel at ease and told us exactly what to expect. The techs were kind when collecting his body and it put me at ease to know they would treat him with respect even after passing. A few days later we received a card with my dogs paw prints, nose print and a clipping of his fur. I cant recommend this place more!! Thank you all so much!!! It does not go unnoticed.

My daughter's dog ate something she shouldn't of. We called other vets in the area and because it was after hours they told us to bring her to emerge. Been to Alta Vista and waited hours before and we weren't doing that again. So we brought her here and the were amazing. No waiting they took her right away and kept her there to watch her for 2 hrs. When we went to pick her up we thought the bill would be big because it was after hours. They charged us nothing, amazing. This shows u there are people out there that care about our loved ones. Thank you and may God bless you.

Dr. Veronica Feigel the eye specialist here is incredible. Our dog had what we thought was an emergency situation and she came in to see him on a Holiday! She not only provided great care for Rambo but she also spent a long time educating us on what the diagnosis and treatment was. She was so friendly and helpful. The support staff that day was also super nice. Just a great experience all around.

Brought our puppy here for the emergency issue. The lovely receptionist and doctor are all professional. Super! They were willing to listen patiently and answering all questions! Provide feedback even three times for an overnight observing. Detailed bill with explanation. Big thank you to everyone here!!!!!!!!!!! We truly appreciate your big hearts! Hopefully Tesla will be getting better soon❤️‍🩹

On Friday our 9 1/2 yo Miniature Schnauzer "Bella" had 2 mouth bleed and was brought to the Emergency Animal Hospital where she was treated with attention and professionalism. The bleeding was so severe due to an invasive mouth cancer (that grew excessively fast), that we had to euthanized her. It was with broken hearts and no life saving or life prolonging options for Bella, that we were helped to make and come to the hard decision of not prolonging her agony. So on Saturday her pain stopped and our started. Thanks to all the staff& veterinarians who looked and took care for our Bella. We appreciated all your hard work making this experience more humane.

“Yes come over we will take care of your animal don’t worry” 90 min later waiting in the car. I get a call. Technician. Wants to know what is the problem. “Well. If you can see your vet tomorrow it would Be better. There is a 24h - 48h wait” Even Quebec Hospitals have less wait time. Don’t go there.

I must warn anyone looking to take their pet to this hospital that if it’s not extremely urgent (life-threatening), it could take up to 8 hours until your pet gets to see the vet. My girlfriend and I came into this hospital with our pet Guinea pig, who was in distress after being attacked. The moment we walked through the doors, they provided us with a private room and instantly took our pet to be examined. The care and compassion shown when speaking to the receptionist as well as some other team members made us feel like we were in good hands. The whole clinic maintained a clean and organized environment. They didn’t communicate when it came to updating us on the situation, which wasn’t ideal considering we had no clue how long it would actually take. 8 hours later, the vet saw our pet and told us what to do for the aftercare. Vet bills are never cheap, especially when it comes to emergencies, but we only ended up spending $190, which is honestly not as much as we expected. In conclusion, I wholeheartedly recommend bringing your pet here if they are in need of urgent care, but make sure you are prepared to wait.

I called first thing on a Saturday morning following Thanksgiving. I was answered immediately for my sick dog Spot. I was able to come at the hospital right away. They really took good care of our dog. Unfortunately, he had cancer and made the difficult decision to put him down. The personnel was so kind and caring. We were taken to a private spacious room where we were able to pass our last hour with our dog. The vet came and lay down on the floor to offer the final peace for my friend. Thank you kindly for all your attention and for given us all the options available to us. Prices are fair. Very polite and respectful staff and good vets. I recommend.

I have taken my beloved, large breed dog here twice and both times we received the utmost compassion and care! The staff are all-stars, from check in to check out. I cannot state enough how considerate and careful the staff are here. They keep you updated 100% and make sure you are included in all care decisions. All prices for services are stated upfront and without judgement. I trust this place with my best friend’s life.

From the moment my boyfriend called to inquire about our hamster the staff showed great kindness. We were met with kindness and compassion from the moment we walked in the door. The staff was incredibly kind. Our hamster, Snowball was examined almost immediately and we were given a room promptly. The vet came in and was so compassionate and discussed our options with us and gave us time to discuss what we wanted to do. The staff made a very upsetting experience of putting our hamster down as pleasant and stress free as it could possibly be. Thank you all for your kindness and compassion.

They helped all three of my rats with an URI and the service they provided was wonderful! They walked me through each step taken and would check up on me when I was waiting in the exam room. They took excellent care of my rats and they are now doing very well! Thank you!

Brought my cat Simon to the hospital on Sunday afternoon when he was obviously experiencing pain. The staff were friendly, knowledgeable, and quick to admit him. They kept us up to date about Simon's condition throughout his approx 30 hours spent at the hospital. The staff included me in the decision making process and offered options. The cost was on the high side, but I feel like we received a high level of service to match. I would not hesitate recommending this hospital to other pets in need of care <3 THANK YOU for saving my fur baby

The Veterinarians and nurses at this emergency hospital are amazing. They took us right away. Unfortunately my fur baby was past the point of being saved. The staff did more than just accommodate me and my pet. They walked me through what was going to happen and my fur baby went in peace. I opened the mail today and received a card from the hospital with her footprint stamped for me. Thank you to everyone.

Waited 5 hours for my rabbit to receive emergency care while waiting in my car because of COVID. Had to leave without care. Beware: if your animal's vital signs aren't off, you will receive no timely care because of triage protocol. We obviously will never go there again for emergency care. You should also know they do not have specialists for exotic animals such as rabbits, as I am told there. There is 0 advantage to aim for emergency care here unless your animal is dying. Even so, I wouldn't take that chance again with my fur babies. The time that it took, we would receive better care in Montreal

profits over pets at this place.

Vet says they'll call you back in an hour...... 4 hours later still no word. Not very professional. They may be great with animals, but not with the customers. The Animals don't pay the bill! Try treating your customers better! Edit: they couldn't find out what was wrong with her, so they guessed, and treated her based on that guess. Then only gave me enough meds for half of the treatment, forcing me to make another appointment. I also payed for a specialist because I wasn't comfortable with them guessing. I was told I would hear back from them the next day, and I never got a single call 4 days later. Avoid this place!!!! I spent $1000 on a cat that was coughing. A cough!!!! Horrible experience, and all they care about is overcharging you and coming up with a treatment weather it's the right one or not. If you care about your pet do not bring them here.

We brought our hamster there today after being told by 2 other vets they wouldn’t see him. They were friendly and accepting of Georgie. They treated Georgie just like any other animal.They checked his vitals, and hydrated him and sent us home with antibiotics and some powered food to mix with water. We’ve already noticed a difference in Georgie. Thank you very much ❤️

Went for a scheduled appointment with the Optometrist for my cats corneal ulcer. Was told on phone the first appointment would be a full hour with the vet for a full exam. Vet called 15 mins later. Charged $534 for a Quote for $5000 surgery and eye drops. Was told by supervisor “the $350 plus tax is for appointment if it’s a full hour or if it’s 10 mins”. Sister in law paid $350 for the Optometrist at Alta vista and they fixed/ scraped eye in the appointment. GO TO ALTA VISTA EMERGENCY Vet. The optometrist there knows what they are doing!

So So So So So So disappointed with the care of our beloved black lab Jaxon who had received "emergent care" this week. He passed away shortly after we picked him up from a night stay at the emergency room department. He was 12 with Addison's Disease, was diagnosed and treated for pancreatitis just a few days prior to his visit here. The Vet called us and said that his blood work had shown he was dehydrated and recommended some IV fluid, was admitted early morning for an abdominal Ultrasound. The dog was clearly in some discomfort at the time of admission and IV pain medication was administered throughout his stay. Later that night we had called for an update, after speaking with a team member we asked if he had received his Addison's medication which he has been taking and stable on for 10 years. The vet tech seemed unaware of his chronic condition (which was communicated by both my husband and sending Vet on admission), we had to return to drop the medication off. Which as of today we are still unsure he ever received. Given that they weren't able to complete any further investigations that day as the ultrasound tech was done for the day and our dog was not prioritized, no ultrasound was done and our poor Jaxon spent the night. The vet called us the next morning after getting permission from us to draw more blood work and believed that the culprit was Lyme disease. Therefor antibiotics were started. We reminded the team several times that our dog had Addison's Disease.... and asked if this was possibly an Addison's crisis and if he was dying. They didn't think so. After they told us our Jaxon was eating and drinking we had requested he be discharge. Just so you all know our bill was over 2,000 dollars for IV fluids, some medications, blood work, and of course his "emergent stay". Once we picked up our dog and brought him home the vet had sent us with a prescription for additional medications (5 to be exact). So our dog was now expected to be on 7 different medications. He was not able to eat, not able to drink, could barely walk, he was extremely fluid overloaded, his face was swollen, gums were discoloured, laboured breathing....it was evident to us that he was dying. It was also quite evident that his IV.s had gone interstitial (meaning the IV catheter had gone through the vein and leaked into surrounding tissues) causing his legs and shoulders to be quite swollen and painful. And I wonder how much medication he had actually received.. To get charged for all this "observation" and "emergent" care and have a sicker dog returned to you makes me sick! The end result might have been the same, put it's the poor level of care that disgusts me the most. We lost some precious time with our dog. We picked up our dog at 4pm that day and booked a time to have him put down the very next morning...it was a very long and tearful night. We weren't even sure he was going to make it through the night! Thankfully we got to see him one last time before he passed, but we would have liked to see him go in a more peaceful manner. Due to COVID, we were not allowed visitations if we had not advocated for him to return home we may not have had the chance to say our "Goodbyes". During his stay the team referred to him as "cute" and "sweet" but little did they know he was actually slowly passing away. No one advocated for our dog while he was in hospital, to have interstitial IV's under all this "observation" in unacceptable, I highly doubt he died from Lyme Disease! DISGUSTED!

We took our dog there a week ago for swallowing something he shouldn't have. They were efficient and we were in and out within the hour. Others seemed to have the same experience with dogs coming and going quickly. With Covid it is difficult as you have to wait in your car, but one of the vet techs gave me a quick update at my car, as she was leaving her shift, to let me know procedure was a success and that the doctor would be calling soon. It was nice of her to do that and relieve my anxiety while waiting. The vet called with the good news and they provided an information sheet when we left. Overall a very good experience, despite the reason for going.

Terrible. Go to VCA on Boyd Avenue off Carling in the West end for the utmost care. Seriously.

Brought my bunny in with his first ever GI stasis episode and could not have been happier with how well they took care of him! Every staff member was kind, compassionate, and knowledgeable and took their time to explain our options thoroughly and were patient with questions. Definitely call before heading in as emergency clinics fill up fast and they will tell you over the phone what your options are if they don’t have room!

Absolutely wonderful service. Very caring and professional staff. I went in for emergency services with my 2 Danes and they were great with them. I would recommend them and would go back there if needed.

Dr. Spooner and all the staff at Animal Emergency & Specialty Hospital are so kind and considerate of the animals brought into their care, and so patient and generous with the people who bring them in. My beautiful little rabbit was unwell late Saturday night. I got him to the Animal Emergency facility 10min after realizing something was very wrong. The staff had him in their care and was remote with me on the phone within minutes, and were delivering oxygen to him. He didn't make it. I know they did all they could. And after, they let me hold his body for as long as I needed--over an hour. The doctor spoke with me about options to investigate how this happened--what an autopsy might provide, what x-rays might show. I didn't feel pressured to make a choice beyond the reality of that choice needing to be made. I was included and informed at every juncture. Even after I'd gone home at 2am, I got their call at 3am with findings from the x-ray. I'll always be glad I brought him in, and always be thankful for the staff's kindness amid this awful experience. I know they were fighting for my rabbit in his last moments.

The staff was very friendly and knowledgeable. They were kind and patient and even checked on my bearded dragon as many times as I asked them too. About every 1-2 hrs. Yes I was there for 7.5hrs, however this is no reason to give a low rating. They are an emergency hospital and they had emergencies that were more serious then my girl, I understood that. The vet was wonderful, explained what she did showed me on my girl, they asked a lot of questions that made me feel they cared about the care of my animal.

The staff here was very accommodating. Brought in our 9month old Bernese after she spent the morning throwing up. They took her in right away, but we're not able to look at her until 8pm being that they had other emergencies to deal with. From there on they gave me their recommendations and kept me in the loop of the progress throughout the night, as she ended up going into surgery at the early hours of the morning. A big thank you to the surgeons and the entire staff, great work.

I brought my dog there 2 times this week and she's slowly getting better. Great service, they keep you updated of everything that is going on with your pet and the staff is really nice. Recommended!

We have nothing but praise for the staff, from receptionists and vet techs to the 3 different veterinarians who saw Mickey the kitten. He had swallowed a 30-40 cm sewing thread. He was triaged immediately, and operated on in the middle of the night mainly due to critical patients who had arrived that day and needed urgent care. The staff called us at 11 pm to say surgery would be soon and the vet called at 3am to explain the results of the surgery. At no time in 3 days did we feel rushed when asking more questions, even do the wonderful doctor who pulled out the long thread from his intestine. We had 3 different vets attend to Mickey: before during and after surgery. We had superb vet techs too who explained everything clearly and with such a positive and reassuring attitude it put us at ease. Every single person at the hospital was kind, compassionate, thoughtful, friendly, knowledgeable and professional. Our wait during triage was made less stressful when a staff member off duty was showing the families and parents her pet gecko. We just felt that this was a good place to be. Costs were communicated upfront and updated with each advancement in care. Each step of the post surgery and the costs were also clearly and patiently communicated. Staff went out of their way to spend time with the kitten and commented on his cuteness, reactions to staff and improvements - and every pet owner knows how important this is. Aside from the long wait til surgery time which was only due to crisis management of other animals, this hospital proved to be gold star. Even the final cost was under the lowest estimate.This is a bilingual hospital serving the Ottawa area and we are very lucky. Whoever owns this hospital (I believe not a large corporation, but perhaps some veterinarians), "WELL DONE, your staff is wonderful, professional, talented and reassuring"! Not that we want to return to emergency, but this is the place to go. Thank you! We have now signed up for pet insurance, not flogged by the hospital at all, but suggested when we inquired, as we have 3 kittens. Un grand merci! Photos: Mickey recovering at home, a bit groggy, but surrounded by his sibs and us and his 'blankie'.

We had to visit this animal hospital recently when our 12 year old dog's health began deteriorating rapidly. Unfortunately, we did have to put her down in the end, which was one of the most difficult decisions to make. It was a terrible day, ice storm and all. However, the service, compassion and all around dedication of the on site veterinarian and team were amazing. I took solace in knowing that she was in such caring hands at the end of her life. The vet provided us with a quiet room to spend some time with her before she passed, and my husband was able to drive back to Orleans to pick up our son so we could all say goodbye, we never felt rushed. I truly could not be happier with how we were treated, from the front desk to the rapid response from the team to the after care. At no point did I feel like we were discounted in our grief or that the team had any motives other than doing what was best for our pet. In fact we just received a lovely sympathy note in the mail, which really solidifies how wonderful the team is. Thank you so much for helping us at such an emotional time.

They took our dog right away when we arrived and were very friendly through the process. The dog had to be sedated to remove porcupine quills from her nose. It was done quickly and efficiently with the process fully explained along the way. While we hope we don't need to have a return visit, we won't hesitate to go there when needed

Took my dog to Ophthalmology due to an eye ulcer. They were very quick and efficient. Coopers eye was worked on, procedure wasn't too complicated and the after care was fantastic. Very happy with the service we received.

I will never go to another vet. The love and compassion you showed when I brought my beloved boy in to be put to sleep was beyond amazing. Each and every staff member went above and beyond, was so nice and friendly and compassionate. The employees at the front desk, who were not even dealing with me, offered to get me anything I needed. Today was one of the hardest days of my life, and because of your employees it helped so much. I wish I got each and every one of their names. I’m beyond thankful, and will spread the word. Thank you for hiring the most compassionate and caring individuals.

We have had excellent, professional and caring treatment at this hospital from everyone _ reception, vet techs, veterinarians. Our young cat swallowed a string and required abdominal surgery. We got frequent updates on his progress, delivered in a straightforward and compassionate way. There must be gifted management at work here, besides excellent staff. Thank you all.

We took our 8 year old pup in for an emergency. Unfortunately it was not good news. The staff were absolutely incredible. Compassionate and caring in the midst of us having to make the difficult decision to put our pup to sleep. They walked us through all the steps from beginning to end and offered us such kindness. We could feel that each person working there genuinely loves what they do and have a heart for animals. A giant thank you to all staff, but a special heartfelt thank you to Dr. Jessie Lubell who explained the situation delicately yet clearly and who stayed with us until our sweet boy was gone. I highly recommend this hospital. Many thanks and God bless

Today I had a pup that was sick and I brought him in be seen and hoped for the best. The staff were amazing, this pup meant alot to my family and broke our hearts this morning. I didn't have alot of money on me but they were willing to help me out as much as they could and were flexible with me. I couldn't thank them enough. If your pet is in crisis this is the place to go, was so grateful for them. Thank you guys for helping whiskey. I'm so glad he isn't in pain anymore 😪 if I could remember the one receptionists name right now I'd thank her personally for the great service and for making this sad day the best she can do. I appreciate her and the vet that seen him along with the other staff that were helping him. EDIT: The receptionists name was Jazmin! Thank you!!!

This is a top notch emergency care hospital. Our 2 dogs ended up there because they ingested something really bad. We were devastated. The foxhound was in better shape then our poor lab who was not responding to the medication. He was near death. To make a long story short they both made it. They saved my lab and we will be forever thankful. Our lab was in their care for 5 days. The staff, wether it was was the receptionist, the attendant or the vet are awesome, caring and compassionate. They always kept us informed and updated and said we could call every hour if need be. They even sent us videos and pics. They arranged for us to visit with our lab when we picked up the foxhound. Yes medical care costs money, lots of money but these people are professionals and they have all the equipment to take care of our pets. We did not have insurance for our pets but I would spend every last penny if I had to do it again.

Thank you to the staff of this wonderful place. It helped to ease the pain of losing my beautiful Schumacher, our 18.5 year-old Siamese. We buried him in the backyard last night before the snow covered the ground.

The people works here (receptionist, technical, doctors and I'm pretty sure the cleaning people) are super professional and polite and nice... We bring Maya to them on Labor day and they really take care about her and us... Send information all the time, eaven pictures to see our Mayita was good take care... Thanks to all... Hope you guys keep doing this for all animals there and for the humans have hard time to see our love pets having hard time!!!

Although my cat didn't make it (to no fault of OAESH), I received the most compassionate care from all the staff at this hospital when I brought her in. The staff was prompt and compassionate from the moment I phoned to flag the concern, to admitting my cat extremely quickly, to the way they administered after care. They were kind when detailing options and being flexible to my financial needs. They treated me with respect, dignity and care during a scary evening. I can't comment on the medical treatment/ practice. However, I would reach out to them without hesitation if an urgent situation was to arise again.

This are the only animal hospital in the city that has exotic pet experience (animals other than cats and dogs). The staff are calm, welcoming, and knowledgeable. They took excellent care of both my bearded dragon and my rabbit. They e-mailed me pictures and updates on my beardie when he had to stay overnight. They were so careful with my extremely anxious bunny that she started eating as soon as she got home! They also responded quickly to our questions about her medication when we called. This hospital will always be my first choice for emergency care. They have my utmost trust & respect.

I couldn't afford to keep her ashes but they sent me a card with the stamp of her paw....crying happy tears.

My old man Newman was feeling very ill for the last little while. We got in quick and were looked after well. He was fed canned food free of charge and assessed by a doctor at a low cost. Finding out he had chronic kidney disease was heartbreaking and everyone was so kind and comforting. The euth fee was waved and I got to be in a room with him on a couch and feed him lots of treats I brought from home. The techs/assistants were nothing but kind and only had nice things to say about him. He was purring and so comfortable in his final moments, and I have the busy staff to thank for making the experience as least painful as possible. Thank you for helping me and Newman, and I definitely recommend this emergency facility. Be patient and understanding, give respect and they'll return it. They truely care about your pet, seeing him wrapped up and coddled by the tech/assistant was heartwarming.. the wrap around his iv catheter had a cut out of a heart on it. I'll miss him, but I'll always remember the kindness I recieved along with the good care and treatment Newman got. I can only assume he was given lots of kisses and pets by the staff 💕

Personally I plan to never go back. But if I had to, I wouldn't second guess the choice of animal hospitals. Its very obvious to tell that these people love animals, and do amazing work. We were very happy with the service here, and despite being terrified for our cat when we brought her in, the staff here were professional and understanding. Yes, there is a wait time for your pet to be seen. Just like a people hospital, they take pets in based off of immediate need. When I went to the hospital I was told it may be up to a 36 hour wait due to a backlog. The timeline of our visit went: Arrival -> Call and fill in paperwork. A technician took a quick look at our cat while we filled in the paper work. Just to ensure nothing that posed an immediate threat to life. +1.5 hours -> Waiting in the car for them to come grab our cat. +10 minutes -> They got our cat and did a quick vitals check. Told us what they thought, and asked to hold her for monitoring for a few hours while she waits in queue(up to 36 hours unless she worsens). They also asked to run a test to confirm their suspicions. +15 minutes -> We got home without a cat, their test found something so they let us know. They want to monitor her but think she will recover fine. +3 hours -> We called them and went to pick up our cat, she was improving. We remained in queue to be safe. Around 6 hours after that, at 1AM, they called us to let us know we could bring her in to be seen by the vet. At that point she had fully recovered, so we removed ourselves from the queue. They answered a few questions, gave us a few tips, and were professional and helpful the entire time.

I was at OESH last night with my cat Taber. He has health issues and has been there many times and is a patient of the specialist doctor. He was there from 9:30 pm TIL about 4:00 am. The dr called me around 3 am. She told he was not eating because his smell was off so to moisten his food - wrong. She missed his nose was raw from licking. She criticized me for bringing him in with dirty legs. No. He had peed in his carrier and was soaked in urine. Home with antibiotics and he is sicker today. I was told on phone coming back today would be the same process.

I took my best friend Max there back in September 2019. They came out with a stretcher to get him cause he couldn't walk anymore. After examining him they told me he was bleeding internal from a ruptured tumor. They told me he had cancer and chances are he had more and for his sake he would need to be euthanized. That was the hardest decision I ever had to make. They put us in a calming room and told us to take as much time as possible. I got to call my son so he could come say goodbye and I had my daughter in law with me. When we were ready they came in and put him to sleep and again told us to take as much time as possible. They showed us and Max so much compassion. I could not have asked for more. I left heartbroken beyond belief but I knew he was in great hands with them. I highly recommend them.

I brought my mini dachshund in after suggested by his regular vet for emergency care. Over the span of 3 days Dr. Vachon, Dr. Spinner, and Dr. Ellis and the rest of the team were absolutely fantastic! I had calls twice a day from the vets to report how my little guy was doing, potential treatments. They were able to answer all my questions, all very knowledgeable and patient. Not to mention the prices were extremely fair especially for the quality of care he received!! Such a fantastic animal hospital, thank you so much to all the staff that were involved in Maximus's care!!!

my buddy went there to eutanize his dog... then they incinerate the dog with multiple random other dogs without asking him what he wanted to do with his dog (incinerate or not) and they did not ask him if he want the hashes or not and now when he call there to try figuring out who's fault it is they hung up on him... i think that's discusting and immoral i don't recommend this hospital to people who really care about their animals because you will leave the place with a broken heartand the feeling of being screwed...

(Translated by Google) Excellent services! Came during off-peak hours and had very good care for problems with my dog. The only small point to improve would be to have more staff who speak a little French. Otherwise excellent! (Original) Excellent services ! Venus durant les heures creuse et j’ai eu une très bonne prise en charge pour des problèmes avec mon chien. Seule petit point a améliorer ce serait d’avoir plus de personnels qui parlent un peu français. Sinon excellent !

Great experience. Called beforehand to explain my pug's situation: severe allergic reaction all over legs, paws and belly. Kept getting worse, red and she was so uncomfortable she wouldn't stop crying. We tried everything other vets recommended but this morning it was so bad we decided to take her in. The clinic managed to make the process easy despite COVID restrictions. We did have to wait in the car for about an hour but anyone complaining about wait times at an emergency vet, realize that you'd wait 4-10 hours for your own self if you went to Emerg. And honestly for the health and comfort of my dog I would have waited 10. They took our pug in, assessed her, were very clear on the phone with what they suggested and treated her according to our decisions. We just brought her home with proper treatment. She also had an ear infection that they caught which we are very grateful for because we had no idea. Great team, great experience. Thank you for seeing our baby today during weird social distancing times and making us feel included in every decision and the entire process. Thanks for helping her get better! Definitely recommend.

My wife and I have had a few visits to this location over the years as we had 2 cats. We recently had to pay a visit, in June, during the pandemic to tend to our senior cat, Murphy. Unfortunately the prognosis wasn't good and we came to the decision to say goodbye. They were super accommodating! They had a tent set up on their loading dock for pet owners to say goodbye. Carefully, they brought Murphy out to us and left us to have our time with him and to just give them a call when we were ready. We were treated with compassion and care by everyone involved.

This was my first time using a vet emergency service. The staff was wonderful! Friendly, polite and helpful. They took great care of my dog and treated her rapidly! I hope my dogs stay healthy so that I don't have to use their services again, but would definitely go back if another emergency happens.

(Translated by Google) Very fast the treatments given to our beautiful Ti-Mine. We never hide that he could not save it and thus increase the bill. Thank you very much for your good care. (Original) Très rapide les traitements donner a notre beau Ti-Mine. Jamais nous on cacher qu'il ne pourrait le sauver pour ainsi augmenter la facture. Merci beaucoup pour vos bons soins.

I was referred to OAESH by my vet (one of my cats possibly needed surgery to have teeth extracted). I had no doubt that these professionals could do the procedure, but the estimate they provided us was astronomical. It was so difficult to accept the cost that we finally called a vet just outside the city of Ottawa (in North Gower) and were provided with an estimate that was a fraction of the cost. The estimate from OAESH included a few items that the second place either didn't charge for, or didn't recommend (ex, a sedative before the procedure). I was really disappointed and shocked at the difference in cost for the exact same procedure done by experienced vets. Ultimately we got the dental surgery for both of our cats, for less than half of the price quoted for one cat at OAESH! Crazy.

Very good care and the Vet worked with me regarding my circumstances. I highly recommend them. Thank-you for all you do to help our loved ones in time of need.

Everyone was super friendly and helpful. Service was fast and they took the time to answer all my questions.

Terrible, absolutely terrible, not willing to compromise even when I pleaded with them, my dog was in so much pain and I was willing to give them everything till I got paid which was the next day.There should be things in place to help with situations.

wouldnt let my dog in because i forgot my phone at home in a panic and they couldnt check him in manually . covid crazies .

Horrible place. All frills, and they charge for it. The surgeon...Julie Ann gervais...was one of the worst people I have ever dealt with. She seems to think pretty highly of herself I’m guessing due to her “surgeon” status. She would not work with me at all and treated me like I was an idiot. I would not recommend anyone to bring their pet here.

I tried to save my pet by taking him to this emergency hospital, the amount of money that you have to pay is ridiculous. This needs to change. It’s just unfair. Because I couldn’t afford their outrageous prices I had to put my pet down.

Earlier this week, I had concerns about my new rabbit that I adopted who is 8 years old. He had stopped drinking and eating. Every step of the way, and from each staff was caring, considerate and professional. He is a 2lbs rabbit and they treated him like gold. We spent alot of money, but the rabbit is home and back to normal. They sent me Youtube Videos on how to feed him his meds AND followed up with copies of his medical records. I was blown away and now will get a regular vet. Thank you all SO much!

(Translated by Google) I went with my poodle and really appreciated the service and care she received. The employees are very helpful and kind. Thank you! (Original) J’y suis allée avec ma caniche et j’ai beaucoup apprécié le service et les soins qu’elle a reçu. Les employés sont très serviables et gentils. Merci!

As positive an experience as saying goodbye to your dog can be. Compassionate, efficient, and cost-effective, and I was able to come inside and spend time with my dog before the procedure. Dr. McConnachie was very kind, gentle with Bella and compassionate w/me. Not a service i'm in a hurry to utilize again, but would definitely recommend them.