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Planet Fitness

Gym Fitness center Spa Personal trainer Physical fitness program Tanning studio

👍👍 I had such a great experience coming here. I had signed up just before covid and had found the environment friendly and having lots of equipment. The staff are friendly and attentive. I was only able to attend for a few months before Covid put everything into lock down. As, situations changed for so... People often mention staff, membership, friendly, clean, time, great, good, Julia, machines, fitness,


Address

1821 Robertson Rd, Ottawa, ON K2H 8X3, Canada

Website

www.planetfitness.ca

Contact

+1 613-829-7111

Rating on Google Maps

4.30 (516 reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: staff (48) membership (34) friendly (27) clean (25) time (22) great (21) good (21) Julia (21) machines (20) fitness (19)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Danaus Plexippus Nymphalidae (Royal B. 1 year ago on Google
    I had such a great experience coming here. I had signed up just before covid and had found the environment friendly and having lots of equipment. The staff are friendly and attentive. I was only able to attend for a few months before Covid put everything into lock down. As, situations changed for some of us I was no longer able to continue going to the gym due to financial reasons. I was signed up for a year. It was with such relief that the manager was empathetic and allowed me to cancel my membership. If opportunity allows me in the future, I will come back. Thank you Planet Fitness. Kindness and understanding goes a long way. ♥️🙏 *If you like my reviews, please hit the like button.
    6 people found this review helpful 👍

  • 5/5 Jenny-Ann W. 3 months ago on Google • 149 reviews New
    The planet fitness in Bells Corners has wonderful facilities. The bathrooms and the equipment are all clean and well organized. The atmosphere is great. Friendly staff and friendly people. I always get a good workout and manage to find people to have a good chat with at the same time. Highly recommend to anyone from beginner to gym rat or body builder.
    1 person found this review helpful 👍

  • 1/5 Em M. 3 years ago on Google
    Everyone that is under the assumption that their membership fees are still frozen due to Covid should check their bank accounts. Somehow, Planet fitness thinks that it is completely acceptable to start charging you monthly fees without communicating this with you first. Checked out my account and found out that I was charged at the end of August as well as my annual fee even though I have not gone back. When calling the gym, they said that automatic renewals are written in your contract and that there are absolutely no refunds. Well, I guess those will be the last fees they will ever get from me. Completely sleazy buisness tactics. Will be calling Better Business Bureau to submit complaint.
    3 people found this review helpful 👍

  • 1/5 S M. 3 years ago on Google
    Used the place only for few days.i thought the facility was good but the manager Michelle Dudka is absolutely horrible.have no sense of customer service and should not be a manager or serving customers.their policy is even horrible. They will renew the annual membership of $44 without even notifying you.when I asked them they said when i signed up 1 yr before, i signed that annual membership will be taken every yr without any notice.now i cancelled after 2wks of taking the annual fee.so their policy is they ll take the membership fee but wont refund me and wont even let me use anything for the annual membership fee.so y are they taking the fee? They should atleast prorate it and refund it. The manager Michelle Dudka thinks she owns all the planet fitness in Ottawa.when i asked her is there a city manager or district manager she kept yelling rudely im the manager and then finally she heard what i have been asking her and answered. Stay away from planet fitness, absolutely horrible management and policy. Update: I then discussed the matter with consumer protection Ontario and they suggested me I send a letter by mail asking to refund my membership fee or else I take the matter to Consumer protection Ontario. and if they don't I can then contact consumer protection Ontario and they will deal with the business. After sending the letter, almost instantly the gym returned my membership fee as they knew in Ontario they are not allowed to charge membership fee without a renewal notice.
    3 people found this review helpful 👍

  • 1/5 Nizar A. 3 years ago on Google
    My mask rubber broke and I was leaving the gym without a mask and this was my first time doing that. Anyways. A worker called Nicki got mad right away and told me You need to have a mask on, I said tomorrow I will have one. She did not give me a chance and she kicked me out from gym and cancelled my member ship. I been at this gym for two years and I got kicked out right away, without even a warning. Also as you can see in the image she sent me 5 emails and each were 5 minutes a part which sounds as if she was fighting me through emails or showing that she has the power through the gym. I went back to the gym asking for Shanon and she said it was Shanon's decision too.However she said she will call Shanon to talk and instead she called someone else and she said to them that I was refusing to leave the gym . I HAVE A VIDEO PROVING ALL MY POINT!!!!!!!!!
    3 people found this review helpful 👍

  • 1/5 maahi m. 1 year ago on Google
    I visit this gym almost everyday. Everything was fine until today (04-DEC-2022 Time of Incident: between 5:45 pm and 6:20 pm). While doing some abdomen crunches, the machine collapsed and my neck hit the machine very hard (You can check your CCTV). I immediately informed staff to put a notice so that other people will be aware of it. Even after complaining the staff who were at the reception did not care and behaved like thats not a big deal. This machine had a problem in the past and it was temporarily unavailable but not sure what happened they have removed the notice and people started using it. I may need to visit a doctor as there is a severe neck pain. I highly recommend management to maintain their machines properly and take action towards the staff (lady and a guy) working during that time as they ignored my complaint and did not put any kind of notice to the machine.
    3 people found this review helpful 👍

  • 5/5 Michael 2 months ago on Google • 192 reviews New
    So far so good. Clean club with nicely maintained machines. Everything appeared to be in good working order too. Plenty of parking. Clean change rooms and showers, which is nice. Barbells top out at 60 I believe, before you need to move to the Smith machines. Plenty of cardio options though! Black membership gets you a few nice perks.

  • 4/5 Sharmin A. 8 months ago on Google • 14 reviews
    Keeping in mind this is a budget friendly gym. It still has access to a spa including hydro massage and tanning beds and depending on location a meditation room. This all comes with the black card and u can take a friend along anytime. It’s pretty spacious and never overrun but definitely could add a free standing squat rack.
    2 people found this review helpful 👍

  • 5/5 SIMB 3 years ago on Google
    October 2020 - Notice a big difference in bathroom and the entire facility.. looks like staff is ensuring masks are worn accordingly....very pleased and Thanks for listening and following up. November 10/2020 - WOW - very organized and running on time for scheduling.....MIKE front desk is awesome, friendly and always welcoming.
    2 people found this review helpful 👍

  • 2/5 Robert P. 3 years ago on Google
    They told me they put my account on hold for covid. Got charged at the beginning of September. Will probably go back when everything blows over but seems shady in practice. Had to cancel membership as I wasn't going to deal that any of that. All staff are really really friendly though!
    2 people found this review helpful 👍

  • 5/5 BarbL 4 years ago on Google
    Great front desk staff! Always available to help. Nigel and Vic are awesome. Facilities are very clean. Equipment is readily available for the time I go. The hydro bed and chairs are the perfect end to my workout.
    2 people found this review helpful 👍

  • 5/5 Julia V. 5 years ago on Google
    Joined team triumph in July 2018 for the summer program. I went from a minimal fitness level to reaching goals I thought only pros could do (in just a few months- and counting)! The coaches are amazing, knowledgeable, and encouraging and the team spirit is strong! Now loving the fall training. I encourage anyone thinking of trying the sport, those looking for incentive to be active again, as well as athletes looking to improve their training to check out team triumph. There is something for everyone. So glad to be part of this triathlete family!
    2 people found this review helpful 👍

  • 5/5 Tim S. 5 years ago on Google
    Wonderful Experience - Julia and her team are so effective at helping me not only finish the race but do it in style!
    2 people found this review helpful 👍

  • 4/5 Zathe X. 1 year ago on Google
    Good enough gym but the layout/ configuration is better at other planet fitness locations. Also only has 3 benches so not easy to get one when its the slightest bit busy. Benches don't have enough 45s and the dumbbell selection only goes up to 80lbs. Otherwise very clean and good quality machines. Convenient location and easily accessible
    2 people found this review helpful 👍

  • 5/5 Jean-Pierre L. 1 year ago on Google
    You can't beat the price for what you get. Equipment is always clean and organized, staff is friendly, and locker rooms are also clean. The only issue is the shower only has cold water, I try to shower at home instead. Good assortment of equipment and never too busy to use the equipment that's there.
    2 people found this review helpful 👍

  • 3/5 Majid K. 1 year ago on Google
    After free for teen plan it became so busy you have to wait in line to use equipment. Had to cancel my membership and am trying to find another affordable gym nearby.
    2 people found this review helpful 👍

  • 1/5 MadDawg T. 1 year ago on Google
    Every time you go here it is the same most guys that use this gym are slobs your mother or wife aren't here to clean up after you
    2 people found this review helpful 👍

  • 1/5 Charles S. 8 months ago on Google
    Been a client for a few years but won't be renewing. It is a budget gym, and anyone who joins thinking otherwise shouldn't be surprised, and I am not complaining about that aspect. However, I was accosted by another member, who I have seen accosting and abusing other members as well as Jr. staff and the management won't even respond to me about it. They have a person who threatens others, including staff, and stalks women at their gym and they don't seem to care. I can't support this. For a company that prides itself on a "judgement free zone" their condoning of bullying and harrassment is dumbfounding.
    2 people found this review helpful 👍

  • 3/5 Cody C. 3 years ago on Google
    Gym membership is cheap and also includes tanning but since the new interpretation of COVID laws working out has become difficult. I was not able to get a copy the exact law they are following but from what I found online it states masks must be worn inside the gym at all times except when you have a escalated heart rate. They have interpreted this to mean you must have a mask on except when doing cardio or you have a weight in your hand. This interpretation is much different than the actual law. I'm usually out of breath after my set not during it. I'd much rather and I believe it's healthier for the person to keep the mask on at all times except when you're out of breath/gasping for air. I've even noticed my lungs begin to hurt after a previous season for a day after trying to catch my breath with a mask on.
    1 person found this review helpful 👍

  • 5/5 Laura K. 3 years ago on Google
    I think they are doing their best to keep their patrons safe and still able to do their work is. Everyone is wearing masks and being responsible cleaning the equipment.
    1 person found this review helpful 👍

  • 5/5 rayne w. 3 years ago on Google
    I feel safe!
    1 person found this review helpful 👍

  • 1/5 Dhruv D. 3 years ago on Google
    You guys dont even deserve 1star. No point of taking $44 annual fee in this pandamic situation.
    1 person found this review helpful 👍

  • 1/5 Jaime J. 3 years ago on Google
    After leaving a poor review for bad service and rediculous policies, the club commented on the review with an email I could contact for help... Well it was a bogus e-mail and, of course, nothing came of the matter. Anyone else have them provide a fake email to save face on google?
    1 person found this review helpful 👍

  • 5/5 ITCHYBEE 3 years ago on Google
    Would never join again ! After 3 yrs of canceling my membership they decided to go into my account & take two annual fees. Yet I haven't step into this gym for 3 yrs , even have proof on documents but they refuse to return my money . As far as I'm concerned thats fraud , these big companies should be liable for taking money especially if you haven't been paying your monthly membership for 3 yrs . Don't give them access to your banking info see what happen to me .
    1 person found this review helpful 👍

  • 1/5 Blaine C. 3 years ago on Google
    Gym is ridiculous. They have a ton of cardio treadmills that has maybe 10% usage every time I go there, yet they have one cable crossover machine that is impossible to get on because everyone wants to use it. I've seen people sitting and waiting for it. Really dumb. Another instance of principles that fail for the simple lack of observing.
    1 person found this review helpful 👍

  • 1/5 Sameer G. 4 years ago on Google
    The fact that you can’t cancel your membership online or by phone in 2020 is downright predatory, especially considering the fact that they let you update your billing information online. Don’t support businesses that stay afloat by frustrating the consumer, GoodLife or LA Fitness might be a bit pricier but at least they actually seem invested in helping you achieve your goals, and not just hoping you pay and never show up.
    1 person found this review helpful 👍

  • 5/5 Attaul S. 4 years ago on Google
    Great Staff and Great reasonable prices. One of the best and cheapest gym in ottawa. Also they provide you with a trainer who you can talk to and he will help you to decide right equipment to use for what you want to work on. If you're planning to start working out then this is definitely the right place for you.
    1 person found this review helpful 👍

  • 1/5 Kd G. 3 years ago on Google
    Sooo this will be my 1st time EVER writing a complaint. When I signed up membership was 19.95 for black card membership, checked my account and they took 24.85! I called they said "oh the price was raised," I am like "shouldn't you let your customers know about this??? The guy goes "I wasn't here so I don't even know when the prices were raised! Seriously? I am done!
    1 person found this review helpful 👍

  • 5/5 Ariane Z. 5 years ago on Google
    Team Triumph coaches are very knowledgeable, extremely motivated and motivating! I instantly felt that I could reach my goals with them. I became a triathlete and got back into great shape. The Team is very inclusive and very supportive during practice, as well as during a race. Team Triumph trip to Utah was memorable, and it was a real bootcamp where I was prepared mentally and physically for the triathlon season. I loved every minutes of my year with Team Triumph.
    1 person found this review helpful 👍

  • 5/5 Rbbyvp V. 5 years ago on Google
    Thank you team triumph for taking my fitness to the next level! The coaches are extremely knowledgeable and it shows in how each athlete progresses. No matter where you are in your journey, no matter what your fitness goals are, team triumph will support you, encourage you, and help you reach those goals in he best way possible! :)
    1 person found this review helpful 👍

  • 5/5 Sandy M. 5 years ago on Google
    Team Triumph, with coaches Julia and Maggie, is outstanding. Their spin classes are high energy and motivating experiences. The time, whether 60 minutes or an hour and a half, goes by quickly. The weight training program really has made a difference in my general strength and endurance whether running or biking. Julia’s swimming instruction and coaching has taken me from being a non-swimmer to being able to do laps in the pool. It is also wonderful to see the way members support one another as they take on new challenges or achieving their fitness goals. Thankyou Julia and Maggie!
    1 person found this review helpful 👍

  • 5/5 Pauline L. 6 years ago on Google
    I have never worked so hard, accomplished as much, or enjoyed myself more during training as with coach Julia Aimers and Team Triumph. Julia inspires us with her own commitment, passion and work ethic. She helps us to set challenging goals with a realistic path for achieving them. She continually improves her coaching with the latest science in strength and conditioning, and new technologies for accountability. And she brings to every workout her distinct brand of enthusiasm and fun. Why would you go anywhere else?
    1 person found this review helpful 👍

  • 5/5 David G. 6 years ago on Google
    Caring makes the difference. Constantly updating the knowledge base. Able to challenge you without offending. Always there to support and congratulate. Simply the best.
    1 person found this review helpful 👍

  • 5/5 Andrea L. 6 years ago on Google
    With Julia's guidance, I successfully trained for and completed an ironman 70.3. With specific goals and frequent check ins, I always knew I was staying on track. Julia runs a club with fabulous members. Whether you are training for something specific or just trying to stay fit, or whether you are brand new or an old pro, Team Triumph makes you feel included and welcome.
    1 person found this review helpful 👍

  • 5/5 Lucie 5 years ago on Google
    (Translated by Google) After several years of running and marathons, I needed a change and the transition to triathlon was natural. Knowing Julia spinning sessions, I went to her, first for private swimming lessons, then joined Team Triumph in early 2018. Timidly first, then since September, more <seriously> to prepare me at an Olympic distance. The quality of coaching is remarkable. At swimming, the attention given to each swimmer, regardless of his level, allows everyone to work what he needs to improve. The spinning sessions are dynamic and push us to work in our zones, to the sound of the music perfectly arranged to the music. Integration with club members is easy. Everything is enhanced by relevant group communications. In short, I feel well surrounded and supported in my preparation for my triathlon. (Original) Après plusieurs années de course à pied et marathons, j’avais besoin d’un changement et la transition vers le triathlon était naturelle. Connaissant Julia des séances de spinning, je suis allée vers elle, d’abord pour des cours de natation privés, puis j’ai joint Team Triumph en début 2018. Timidement d’abord, puis depuis septembre, plus <sérieusement> pour me préparer à une distance olympique. La qualité du coaching est remarquable. À la natation, l’attention portée à chaque nageur, peu importe son niveau, permet à chacun de travailler ce qu’il doit améliorer. Les séances de spinning sont dynamiques et nous poussent à travailler dans nos zones, au son de la musique parfaitement agencée à la musique. L’integration avec les membres du club est facile. Le tout est agrémenté par des communications de groupes pertinentes. Bref, je me sens bien entourée et soutenue dans ma préparation à mon triathlon.
    1 person found this review helpful 👍

  • 5/5 Lisa K. 6 years ago on Google
    Team Triumph is an open team where all levels of commitment and ability come together. You may just be starting out like I did after having my kids or you could be training for an IronMan. Julia's amazing energy and positive attitude radiate through the team creating a community of supportive athletes. There are so many training options. You just have to choose what works for you.
    1 person found this review helpful 👍

  • 5/5 Luc L. 6 years ago on Google
    Great coaching, personalized approach and on the ball! Julia is my coach and I've been improving my performances since I join in. I have complete trust in her and the coaching Team. Team Triumph Rocks!
    1 person found this review helpful 👍

  • 3/5 Kulvir S. 2 years ago on Google
    Hi freaks Clean place to work out, with lot of space. Multiple machines to use. Helpful n friendly staff. But lack of loose weights makes some things difficult. Overall good place for healthy workout.
    1 person found this review helpful 👍

  • 5/5 Arpit P. 1 year ago on Google
    Friendly and helpful staff Great variety of equipments and the monthly plans for gym are very competitive and pocket friendly Easy check in and 50% in store discounts on all purchases, spa for black card membership
    1 person found this review helpful 👍

  • 5/5 Dave S. 11 months ago on Google
    The weightlifting area at Planet Fitness is top notch. From the machines to the free weights and helpful staff, it’s one of the best gyms I’ve ever used. It’s helped me make great improvements in my strength and body composition.
    1 person found this review helpful 👍

  • 5/5 prabhpreet s. 6 months ago on Google • 64 reviews
    Good size gym. I haven’t seen any gym that can beat their level of cleanliness. Kudos to staff’s effort in keeping the place immaculate. I was there on Sunday morning.

  • 5/5 Brent R. 2 months ago on Google • 34 reviews New
    I have not been to this location for a real workout in about 5 or more years. It is a completely better experience now. I was greeted by smiling trainers and a smiling desk girl when I arrived. I felt so welcome. I lost my last plastic old school keychain card and was hesitant to download the app, because often I experience issues using that method. Your team was there, and it was fairly busy, to help me every step of the way. Whoever is at Planet Fitness, Bell's Corners, at 2 pm around the desk, on January the 25th, must be retained. Beautiful people. A lot has changed! Respect to your staff and the Club Manager!!!!

  • 2/5 C S. 2 months ago on Google • 34 reviews New
    I wish there was another one on my way home. This one is dirtier than most. Constantly having to search for paper towels. Long periods of time that the front desk is unstaffed and no ability to turn the hydro massage on myself. Computers are unlocked and there's been no one there for 10 mins. I even let the phone ring for 2 minutes and no one wandered over. Also, there's a bunch of black mold in the folds of the shower curtains.

  • 5/5 Michael S. 3 months ago on Google • 21 reviews New
    This Planet Fitness gym is very well managed - clean, well-maintained and worth every penny if a $17/mo taxes in membership. Highly recommended!

  • 4/5 Greg C. 3 months ago on Google • 17 reviews New
    Planet Fitness in Bells Corners, Nepean, is a great place for a gym-only workout. There is no pool, sauna, steam-room, or whirlpool. This is just a straight-up gym workout facility. The staff are very pleasant and professional. The equipment is always clean and in good working order. The change room facilities are also very clean. It is really nice to see people of all ages, from teens to seniors, enjoying their workouts. I highly recommend this place for a good workout!

  • 1/5 vali78281 4 months ago on Google • 3 reviews
    Worst gym ever! Staff behind the desk, talking to each other, was in the HIIT section , people come in to use 2-3 machines, right in front of me, they don’t move when I say I will be at this this machine in 2 minutes. You go complain at the front, they go talk to another member instead. They say they can’t always monitor, they donothing at the front! Members with no manners and staff don’t care. Bathroom counters always full of water, rarely clean. Paper machines always empty. This is ridiculous. I’m seriously considering canceling my membership.

  • 5/5 Aaws 3 years ago on Google
    Staff did great job handling two guys who were not respecting mask or distance rule today. Well done.

  • 4/5 Jeffrey P. 3 years ago on Google
    I have always enjoyed my workouts here, but, since re-opening, it's been awesome; it hasn't been too busy and I can get my workout done with little, to no interruptions. I don't miss the people who stand around the equipment chatting. Staff are always great!

  • 5/5 Ashish G. 3 years ago on Google
    Big space , Reasonable monthly plans and nice staffs.

  • 5/5 Stefan P. 3 years ago on Google
    I enjoy going there, the place is clean and the staff is very friendly. My only thing is the wifi needs upgraded as a lot of times it doesn't work great but everything else is awesome

  • 1/5 Matt R. 3 years ago on Google
    I have attended this gym for many years but due to health complications I can no longer go. I have tried to cancel my membership multiple times since the gym opened back up during COVID. Unlike every other gym in Ottawa, Planet Fitness will only let you cancel your membership if you either go in person (you read that correctly) or send them a letter in the mail. A letter in which you have to pay to mail, which has zero confirmation for when it’s been received. Can’t wait for you to charge the next month because you didn’t read my letter in time. Thank you for doing as little as humanly possible to be accommodating during a world wide pandemic. What a complete joke.

  • 4/5 Devang S. 3 years ago on Google
    Convinently located, friendly staff, and had all basic gym equipments you will need.

  • 5/5 Patrick L. 3 years ago on Google
    Blessed

  • 5/5 Gurpinder S. 3 years ago on Google
    Good Management

  • 3/5 Melanie W. 3 years ago on Google
    Quite busy late evenings so I'm always waiting for equipment. Staff are great and place is clean. Too bad there are so many "lunks"! I've been to several locations and I've never heard the lunk alarm go off more! Regardless, still a great place to workout.

  • 5/5 John B. 3 years ago on Google
    Very well done to make sure everyone is safe. The employees are always cleaning and are making a difference.

  • 5/5 Matviy S. 3 years ago on Google
    Guys it's the best fitness club in Ottawa

  • 5/5 Skot F. 4 years ago on Google
    It is pretty well run, I can always get the machines I want. Plus good prices.

  • 5/5 Flor de Maria G. 4 years ago on Google
    Great and friendly staff

  • 5/5 christopher l. 4 years ago on Google
    Best gym in city

  • 4/5 emeraldmoonx 4 years ago on Google
    No barbells and some stuff is missing being the only con. Likely due to limitations of space. Otherwise, good gym, nice staff. Everything is very clean and well maintained, didn't see a single machine out of service.

  • 5/5 Ahmed S. 4 years ago on Google
    Nice location, good environment, friendly staff and lots of equipment.

  • 5/5 Cyric L. 4 years ago on Google
    Good Facilities, helpful staff, change rooms are kept clean, open 24 hours.

  • 5/5 Issa A. 4 years ago on Google
    Awesome place to get a good workout in

  • 2/5 J 4 years ago on Google
    The wifi rarely works and it is really hard to work out with no music! There are so many out of order cardio machines that never seem to get fixed! On the weekends the lids to the bottles (for cleaning) are rarely put on correctly, so the bottle part just falls off (with the cleaner going everywhere) when you pick them up to clean the machines.

  • 5/5 Cathy G. 4 years ago on Google
    I like the atmosphere. The staff is friendly. My Daughter and GrandDaughter and I usually go together. It is great for Me. I am getting back My musclemass and also balance that I have been losing as I age. It keeps Me motivated as well.

  • 4/5 Spitzlebit 4 years ago on Google
    Clean, adequate change room areas, I love the price too.

  • 5/5 Yurii N. 4 years ago on Google
    Great stuff. 24/7

  • 5/5 Heather L. 4 years ago on Google
    Everything the staff is friendly the environment is clean and there is always plenty of equipment so I never have to wait to get a workout in...

  • 5/5 Jim H. 4 years ago on Google
    Good availability of machines, good membership deals, clean and well kept, exemplary staff, friendly non-intimidating atmosphere, good location. Love it!

  • 5/5 Lindsay C. 4 years ago on Google
    Really amazing staff...always very friendly....clean facilities. One time I left my phone behind and realized about 5 minutes down the road. Robi-Ann recognized my face on my cover photo with my kids, looked me up and immediately e-mailed me to let me know she had safely stored it at the front desk with my name on it. They go above and beyond and all connect really well with the members.

  • 5/5 graham p. 3 years ago on Google
    Fun

  • 5/5 Tara McGowan, C. 5 years ago on Google
    Team Triumph is a great Club where people from all levels of fitness can train. I was first introduced to Coach Julia when I went to a Training Camp in Utah as a tag along. My husband was training for an Ironman race at the time. I was recovering from an injury, but that didn't stop me trying the different activities at a beginner level. I remember swimming in the pool for Julia's first assessment. I was exhausted after only a few lengths. She gave me a few swim tips and I was eager for more. That was the point where I decided to schedule a one-on-one meeting with Julia and develop my plan to become active for life. In September 2016 I started learning to spin and run for the first time and took swim lessons to improve my technique. With Coach Julia's support and friendship from team members I have not looked back!

  • 5/5 Cecile B. 5 years ago on Google
    I'm in my second year with Team Triumph. I've met some amazing people, the coaches are so supportive and knowledgeable, and I've improved so much since joining the club in all three disciplines. Thank you so much!

  • 5/5 Julie M. 5 years ago on Google
    Wonderful club, wonderful coaches and wonderful work-outs. TT is the very best!!

  • 5/5 Patrick W. 5 years ago on Google
    I am so happy to have become part of the Team Triumph family. Their support encouraged me to do my first sprint tri last April and then build up to a long course race in August. I am most grateful for their swim program as this was my weakest discipline. A few private lessons then a leap into group swim sessions helped to transform my childhood "Red Cross" swim technique to a stroke that allowed me to relax in the water and swim efficiently. There is nothing more reaffirming than being asked to move over from the beginner lane! Their training camps are well organized and doing a dry run of the course with the coaches made a world of difference. Racing with my teammates at Tremblant was one of the best days of my life and it was all thanks to Coach Julia and my fellow Team Triumphers.

  • 5/5 Susan W. 5 years ago on Google
    With encouragement from my great friend Heather I joined TT in the fall of 2014. I remember nervously arriving at Canterbury Pool for the initial hour of swimming. Well I gasped at the thought of a 300 M warm up! I asked Julia if we had the whole hour to complete the warm up! Well it wasn’t too long after training and relearning the proper stroke technique the the warm became pretty easy. Now the 500 M time trial was a challenge but I was able to do it! In the spring of 2015 I completed the Perth Triathlon...lots of fun with TT and Julia was an amazingly supportive. A Christmas gift from my husband in 2015 allowed me to go to the Utah Training Camp in April 2016. I was certainly nervous given the experience of the athletes attending. I met some new people and everyone was friendly and supportive. We had a great time participating in the Sand Hollow Sprint Triathlon. More recently I have cut back on the swimming, but I hope to continue next spring. After a hip replacement in 2017 I am back spinning. The group dynamics of the spin classes with Maggie and Julia is fantastic. The music is great, the work out is awesome (I am soaked by the end of the class!) anyone holding back from joining TT for fear of intimidation....no need! Well have all started from different levels of fitness and experience and Julia and her team are there to train, coach, support and “POOOSH” all the way!

  • 5/5 Debi Z. 5 years ago on Google
    What I like most about Team Triumph is the amazing community of support! Whether you are training/competing for/in your first 5km race or Ironman everyone is there to support and cheer you on! I have met some of the most amazing and inspirational people/athletes thru TT!

  • 5/5 sylvie l. 5 years ago on Google
    I started spinning and swimming with Team Triumph in September after three years of not exercising. I have greatly appreciated the support, the knowledgeable coaches and the welcoming attitude of the members. The range of people includes those training for an Ironman to peope like me trying to gain some fitness. It has inspired me in my journey of return to fitness. I look forward to every session. I may still not love swimming but slowly by slowly i am becoming more proficient with the tips and tricks from Julia and Maggie. With their coaching, who knows, i could do a triathlon!

  • 5/5 Anna B. 5 years ago on Google
    Really happy to be able to write a review for this incredible team of people. Most of us are age group athletes looking for support to conquer a challenge. I came to Julia as she came highly recommended by some running friends. I was intimidated to start swimming at young age of 29...I mean 46. With in 6 lessons I had gone from a 10m, swallowing half the pool and gasping for breath swimmer to a comfortable 400m swim. Today (17w later) I’m swimming twice a week with her group, I’m now at 1700m and swam my first 1000m time trial under 28min! Julia’s confident, concise and patient teaching is leading me on my way to my first 70.3 Ironman in June. Thank you Julia and Team Triumph Crew!

  • 5/5 Emily R. 2 years ago on Google
    First time here. Went to sign up and got awesome service from Devin. He was super informative and friendly. Great help with the signing up process and explained everything to me. Plus - gave us a tour out of his own time. So far - friendly service and a welcoming environment. Can’t wait to go again.

  • 5/5 D S. 2 years ago on Google
    Nice open design and cool nook for black card spa. Great atmosphere as always.

  • 4/5 Fabio C. 2 years ago on Google
    It's been a week training in this Planet Fitness now. This is my first experience with a "big gym" as I usually train in smaller workplace gyms. I have been impressed with the attention to details when it comes to cleaning and the machines and weights are all brand new. The reason why I'm not giving 5 stars is because I expected to find a squat rack and free barbells to load with weights (as in any gym in the world) and I was disappointed in seeing there's no way somebody can lift free weights (unless you opt for dumbbells). I expected more... I don't know if "bigger" planet fitness have those or if it's against their company policy... But it would have been nice.

  • 4/5 Michael R. 2 years ago on Google
    Enjoyed working out at the Robertson Road location. Gym is clean and well maintained including change rooms! Greetings by staff coming and going! The Marivale PF location should take note...

  • 4/5 Steph B. 2 years ago on Google
    Great place, great prices. Very clean. This is not for your typical meat head lifter... this place is for avg people looking to excercise and improve their health. The only knock on the place is between 3pm and 9pm... all the young 20 year olds go in and they think the own the place... no proper gym etiquette...

  • 5/5 Navjit S. 2 years ago on Google
    great gym and love that it’s open 24/7 staff is nice and friendly would love if can add more free weights

  • 5/5 Cole C. 2 years ago on Google
    Great atmosphere, nice cold air, plenty of equipment.

  • 5/5 Luke B. 1 year ago on Google
    First time working out at a gym and it was good here. Lots of machines always open and clean. Could use some more bars but otherwise really good.

  • 1/5 vladimir s. 1 year ago on Google
    To all the customers that have billing issues or just find this gym lackluster I emplore you to try fit 4 less on Ogilvie road or Innes as you will never have misinformation regarding your membership and price point is legit the same as planet fitness with triple the locations for your convenience. I honestly think the Robertson location gives planet fitness a horrible experience for patrents looking for a good workout regiment. If I was to base my experience with the services received at the Merivale location then my review would be the complete opposite as they have better staff and an overall better approach to a clean location and interactive team that puts their members first. Not only is the staff standoffish but they have many members whom are rude and inconsiderate of fellow members but staff does nothing to resolve what they witness daily. I would stick with fit4less and if you need to stay involved with planet fitness then I would suggest you use Merivale road. I was forced to use Robertson location due to hydro situation and completely and utterly regret every moment I spent there.

  • 5/5 Mark K. 1 year ago on Google
    Excellent gym - always immaculately clean, the air is very fresh, the airflow is great from the huge fans, friendly staff, good selection of well maintained machines. The only issue I have is that like 2/3 of the gym is reserved for cardio equipment but even during peak times I have never seen more than one third of those cardio machines in use. Whereas the weightlifting portions of the gym (free weights and cables) are always over capacity. If the staff reads this: PLEASE REMOVE SOME CARDIO MACHINES AND REPLACE THEM WITH MORE WEIGHTLIFTING EQUIPMENT!!

  • 1/5 Brandie F. 1 year ago on Google
    Now I see why my friends choose GoodLife, the kids in there skip from machine to machine without wiping them off. Complained and the staff don't do nothing about it. They don't monitor them especially since they are free all summer. Me and a few friends are cancelling our membership. This is too ghetto

  • 1/5 Ashish T. 1 year ago on Google
    This place being very much frustrating for me. May be great with equipment and staff or cleanliness. However the manager does not seems caring anymore for customers and their concerns. I am following up about my refund since this place was closed due to the covid and they have been charging me on my card after freezing the card. Manager was never found whenever I have called to this place, I have visited 3 times this place on Saturdays so I understand Saturday manager is not available but I have left my concerns to front counter staff three of my visits and seems they have never told to the manger. Fortunately I was able to talk to the lady manager last to last week and she assured me that the higher level of manger will call me back to discuss the issue and no one called until today. I am looking forward someone responsible and accountable person to contact me.

  • 5/5 gurjeet s. 1 year ago on Google
    Super clean gym, they make sure that people face no problem, regarding sanitizers, disinfectants and paper towels everytime. Also, SHANE the man, he is super committed to his job ethics. I've seen people just scrolling down their social media, and watching movies, which is sometimes okay too, but this guy... you can always see him working, he makes sure to check every single thing that need attention. If somebody is working so hard even in the night shift, i wonder how he performs on the day time. A big thumbs 👍 up to this guy.

  • 1/5 Desmond T. 1 year ago on Google
    Do not give these thieves your banking information. I cancelled my membership when they closed for the lock down and they continued to charge me for over a year. Stupid me for not checking my statement earlier. I asked for a refund and they denied me it even tho they admitted that I had never used my membership since then. Staff is extremely rude. Mostly young kids who suck at the one job the have, customer service.

  • 5/5 Barry B. 1 year ago on Google
    My girlfriend and I were given the royal treatment tour by staff member Shane. A gentleman indeed. ZJ was very informative as well. Joined on the spot!

  • 5/5 Andrey K. 1 year ago on Google
    Good beginner friendly gym. $15/month and no sign up fee. Clean. Can't really complain about much. Unfortunately there are no squat rack or bench press setups. Three smith machines are provided but are almost always busy.

  • 5/5 Meshari J. 1 year ago on Google
    Nice location Parking always available Variety of machines Very clean Very friendly staff Free app with lots of exercises

  • 1/5 Hannah J. 1 year ago on Google
    upgraded to the black card so i could use multiple locations since i can’t make it to the Brockville one as much since i’m working in Ottawa now. I went here once.. first and last time. The place is very small, gym is build so weirdly and the set up of everything is just not practical. Vibes were just overall not good, didn’t feel welcome and just felt overall very uncomfortable. Needless to say I went back to the basic membership and will only be attending Brockville.. soo much nicer there.

  • 4/5 Paul and H. 1 year ago on Google
    Well so far so I am really enjoying this gym for my training. Which is a very new experience for me. The staff are very friendly at 4:00 in the morning when I arrive and always helpful.

  • 5/5 Kim M. 1 year ago on Google
    Great atmosphere. The staff are very kind and friendly. My daughter and I are new to the gym. I honestly can’t say anything negative or nitpick because our experiences have all been positive.

  • 1/5 Abhijith U. 1 year ago on Google
    1-Too crowded!! 2- too many cardio equipments taking up 75% of area… 3-only few smith bars ( no free bars) that too always occupied .. and pull up machine is broken and it’s been out of order for about 3 weeks now!! 4- had to wait long queue to get in on an equipment!! 5- most equipments here are useless and collecting dust! Changing gym now!!

  • 1/5 Pierre C. 11 months ago on Google
    Staff is inexperienced. There’s an older gentleman, grey haired and bearded, likes to get confrontational and instigate arguments with patrons. I’ve tried to cancel my membership with him and had to walk away he kept poking and instigating. I’m going back in the morning to cancel, it’s my third final attempt with planet fitness. I think it’s a matter of months before they close their doors, there was absolutely nobody there after new years, no rush customers.

  • 3/5 david v. 11 months ago on Google
    Just got my membership yesterday (April 14, 2023) and had a cardio workout. I did not really understand how to utilize the elliptical to my advantage but thought I would ask a staff member to explain a few things for me. Guess what, there was not a single staff member available to assist me. I'm told at this point that this location only has one trainer who only works M-F and is off on the weekends. So being Saturday I was out of luck for any help or assistance in this whole gym. What a let down for me considering this was only my 2nd day at this location and my enthusiasm was now totally deflated. When I spoke to a staff worker at the admin. counter about my disappointment and conveyed the fact that I may cancell my membership only two days into getting it, his response was apathetic. Well, I suppose as the saying goes ... you get what you pay for! It's really too bad that PF has such a mediocre attitude towards their clients, considering they could take an opposite approach and learn how to be a much more professional establishment.

  • 3/5 Ryan L. 10 months ago on Google
    Clean facility and great staff. BUT some machines could use some TLC for their grips, no medicine balls or kettle bells at this location and the 5lb weights for the cable pulldown machines are always missing.

  • 5/5 Rehan K. 8 months ago on Google
    Gym is great, but this review is for the staff! Stacey and Alex at the front desk were amazing. I stayed in the area and needed a gym for the week and they helped set me up. So friendly and informative I really felt welcomed and enjoyed my stay because of them!!! Thanks Stacey and Alex a bunch.

  • 5/5 w w. 8 months ago on Google
    Great place. Reasonable prices. Just wish they would fill-up their paper towel dispensers more often.

  • 4/5 RA M. 7 months ago on Google
    I'm really happy this location exists for times that I'm in the west end (though I desperately wish there was a location in the east of Ottawa). It's good that they have a coach for members. My wife however doesn't want to come here and wait for me because she says it smells more sweaty than the Merivale location.

  • 1/5 HK 2 months ago on Google • 2 reviews New
    Cancelled my membership through the phone months ago just to find out I was still being charged monthly as I was looking through my bank statement. When I called about the situation staff told me they don’t do refunds and “typically” they can’t cancel memberships through the phone but yet he told me he can cancel through the phone. The only thing he could tell me about my situation was that the person who “cancelled” my membership didn’t know what they were doing.


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