Fitness Equipment of Ottawa image

Fitness Equipment of Ottawa

Establishment service Fitness equipment store

😠 Let me preface this review by pointing out how thoroughly disappointed I am by this company's total disregard for their customers. I originally placed an order for a wheel kit for my bench, and they sent me the wrong one. Then, they proceeded to explain to me that in order to receive the product I... People often mention service, customer, shipping, store, Great, equipment, order, online, quality, Ottawa,


Website

feo.ca

Contact

+1 613-723-5303

Rating on Google Maps

3.90 (81 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 5:30 pm
  • Thursday: 10 am to 5:30 pm
  • Friday: 10 am to 5:30 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 10 am to 5:30 pm
  • Tuesday: 10 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: service (24) customer (15) shipping (14) store (14) Great (14) equipment (11) order (10) online (8) quality (8) Ottawa (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Rob A. 3 years ago on Google • 13 reviews
    Let me preface this review by pointing out how thoroughly disappointed I am by this company's total disregard for their customers. I originally placed an order for a wheel kit for my bench, and they sent me the wrong one. Then, they proceeded to explain to me that in order to receive the product I already paid for, I was responsible for shipping the item they sent to me by mistake back to them. They explained to me that I had to pay for the shipping, and that they were not willing to pay for it themselves. Instead, they offered me a 10% discount on my next purchase. This was actually an enticing offer, so I agreed to their terms. I essentially paid for this company's mistake by shipping the wrong wheel kit back to them at a cost of $19.00. I was told on August 27th that I would receive a 10% discount on my next product for their shipping error. I tried to contact them on numerous occasions to receive the 10% discount since then, and I haven't heard anything from them. To be frank, I am furious and pretty insulted with this abominable level of customer service. I am forced to pay out of my own pocket for their shipping error while they hold my actual item hostage. All with the promise of providing me with a discount that, up until this point, have no intention of actually sending me. It's sincerely my hope that, upon reading this review, their customer service team will reach out to me and do the right thing.
    17 people found this review helpful 👍

  • 1/5 Gettho M. 4 years ago on Google • 14 reviews
    I paid for a 1k set of iron master dumbbells and the stand came a little damaged normaly i woudnt mind but i paid 1k for the kit so i want it clean i send them picture they told me they would get back to me but they never did (Sorry for my poor english i am french)
    6 people found this review helpful 👍

  • 5/5 John O. 5 years ago on Google • 39 reviews
    This place is well stocked, clean and bright. I bought a Tiger Tail roller and a 2 in 1 foam roller at a lower cost than online. I'll shop here again.

  • 5/5 Elisa T. 3 years ago on Google • 38 reviews
    I was pleasantly surprised to see some dumbbells for sale on their website.. which have been sold out practically everywhere during the pandemic. I ordered them on a Saturday evening and my order was ready for in store pickup early Tuesday. The associate working in the store was super friendly and provided quick service. The dumbbells were high quality. I would totally shop here again and recommend it to anyone looking for high quality products with great customer service.

  • 1/5 Tommy W. 3 years ago on Google
    I never shopped in-store because I am not in Ottawa. But I do know one thing, their online customer service is horrendous. Place an order on Nov 23rd, paid $60 for shipping. The order did not arrive until almost one month later when the shipping time indicates 6 business days. I UNDERSTAND that because of its COVID time. I tried to get in touch with the seller. Because I was told by the carrier CANPAR to do so, in case the package was lost. Then I could be getting a refund. I did not get any reply what so ever. I called twice, no one ever picks up the phone. I emailed them three times. Only the first email got replied. In short, the email says "the tracking number indicates it's on the way." I discussed with my bank and put a block on that payment. And then finally the item arrived. And the seller decided to call me twice in one day and emailed me for the same reason. Asked me to remove the block. That is fine with me too. But you can see how difficult it is to get a reply as an online customer. They will contact you if the payment has an issue but not when you (customer) has an issue or concern. Maybe the in-store experience will be different, but they do not care about online customers.
    7 people found this review helpful 👍

  • 1/5 Iea M. 2 years ago on Google • 11 reviews
    Took over 2 months to deliver small metal parts that were supposed to be included in the box when I picked up a plate rack (with bar holder). They initially tried to get me to spend more resources for their error (coming in a second time during their very limited opening hours). The item is impossible to fully assembled without washers that should have been included in the package. I was told once in October that it would be delivered by a courier, then in early December that it will be delivered by Canada Post, untracked. October 18 to today, it still has not arrived. Item was also initially marked out of stock, called to ask when it would be in stock, I was told it was in-stock, then I went in-store to discover it was at a significantly different price, and the wrong model was pictured on the website. Order from here if you want non assembled gym equipment sitting, unusable in your home for going on three months, for reason of their oversight.
    1 person found this review helpful 👍

  • 5/5 Carla D. 1 year ago on Google • 14 reviews
    I’ve never ordered online and gotten the items same day. Ordered in the morning at 6am and the items were delivered to my place by 2pm the same day. All items intact, really nice delivery person, can’t be more impressed right now!

  • 1/5 Paul S. 3 years ago on Google
    While searching for a spin bike to buy as a Christmas gift, I came across one on their website that listed it as ‘available early December’, since it is now early December, I called to inquire about availability and was met with a very curt reply of “whatever the website says”, when I mentioned that I would be in Ottawa on the upcoming weekend and hopes I could pick it up at the store if it was available, I got another curt reply of “we’re not open in store right now”, ok, what about delivery “website calculates it automatically” was the next reply. Ok, so I check the website and go through the hoops, one of the options is “pick up at store”!??!! Well if I could get someone to tell me if the product is in stock I could order it!! Forget it, rather than spend a $100 to have it delivered to my address (with no guarantee of when it might show up, I decided to go to another retailer and order it through them. Even at $100 more ‘initial cost’, at least I know it can be picked up at the store warehouse. My request for a phone call from yesterday morning was just returned to me, and when I stated that I had again called today and was met with a very unhelpful person, the reply was “yeah, that was me” I started to explain that I had since gone elsewhere to make the purchase, and was met with a “Thank God, we wouldn’t want to deal with you anyway” and then a hang up in my ear!! I can guarantee that I will NEVER purchase anything from this store, and will NEVER give them a recommendation. My only regret at this point is there is no rating less than 1 star. With any luck management sees this and would have some idea who the ignorant employee is and actually do something about it. Merry Christmas ya Grinch!
    2 people found this review helpful 👍

  • 5/5 Andrea I. 1 year ago on Google • 9 reviews
    Great customer service! They had the best price for a specific product and it was ready for pick up a couple days after I ordered it. Operating hours aren’t the best but they went above and beyond to make sure I could get my item.

  • 5/5 James P. 3 years ago on Google • 8 reviews
    Incredible service, especially during the pandemic where every business is hit. They have great products and ship extremely quickly. The order shipped out about two days later and I received it the following business day. If you need gym equipment this is the place. I'll definitely be giving them my service in the future.

  • 5/5 Mark P. 4 years ago on Google
    Great prices and the staff are friendly, well worth the drive to the east end! Thanks Fitness Equipment of Ottawa, I will be back!
    1 person found this review helpful 👍

  • 5/5 Don M. 4 years ago on Google
    Excellent customer service in the St. Laurent store and at delivery. Mark was excellent to deal with, very knowledgeable, honest, and really is a people person! So much so, I ended buying a Sole elliptical. Recommend! Update: 2 months with the E25 and I am still very pleased with it. Extremely quiet and smooth.
    1 person found this review helpful 👍

  • 5/5 Kevin S. 4 years ago on Google
    Went there to add to my home gym. Armen was super helpful and knew exactly what I was looking for. Great place for your fitness equipment.
    1 person found this review helpful 👍

  • 5/5 CATHY V. S. 3 years ago on Google
    Great Customer Service. Thank You !!! Prices are pretty good compared to other places. Will definitely continue shopping there. Was able to get plates and a barbell when everywhere else was sold out during this pandemic.
    1 person found this review helpful 👍

  • 1/5 Peter K. 3 years ago on Google
    Different employees will tell you different things about availability and delivery. They will blantantly lie to you about orders and shipment statuses. Or perhaps they really don't know what's going on in their store? In any case I would never deal with them again.
    1 person found this review helpful 👍

  • 5/5 Siraj A. 3 years ago on Google
    Got an awesome boxing bag at an amazing price. The bag was listed by the manufacturer at $450 and they had it for $300!
    1 person found this review helpful 👍

  • 1/5 Joshua T. 3 years ago on Google
    I sent an email after seeing a $50 shipping charge applied to $40 of goods in my cart (resistance bands- nothing bulky or heavy). I asked if there are promo codes or if anything can be done about the shipping fees. I received the email below. It's not that it's outright rude, but it's certainly not helpful. Like other reviewers have noted, they clearly employ people who simply don't care. Hello, No we don’t have any promo codes, and we aren’t at all involved in the shipping fees. Thank you
    1 person found this review helpful 👍

  • 5/5 Richard E. 5 years ago on Google
    Good products, good prices

  • 5/5 Michel L. 5 years ago on Google
    Just received my second treadmill (a Sole) from Fitness Equipment of Ottawa today. The first (a Spirit) I had for 8 years and was well worn out with parts no longer available. The delivery and setup (from Louis) was seamless and scheduled ahead of time. The service and technical support I've received over the years has been top notch. The guys in store are very knowledgeable and have provided me with excellent customer service and no-pressure sales. I read some of the other reviews and just shake my head.... People expect to have everything handed to them, take the blame for nothing and then leave a 1 star review. Be prepared and ask lots of questions ahead of time!

  • 5/5 Dan Theresa M. 5 years ago on Google
    Excellent in-store selection of Sole treadmills; very professional and informative staff. Bought a Sole F85 treadmill, had it delivered and set-up the next day! Very efficient, polite, all round outstanding experience, and extremely satisfied with the equipment; exactly as advertised. I will definitely take my business back to this location! Well deserved five stars.

  • 5/5 Bonnie P. 5 years ago on Google
    We purchased a treadmill and an elliptical several years ago from Fitness Equipment of Ottawa and we're BIG fans. The salesman was clearly motivated to find the optimal machines for our needs, and he did. The bigger deal for us, though, has turned out to be the outstanding service we have received over the years from Louis (and, recently, his associate Alex.) He has come to adjust and maintain both machines three times over the years and has always been especially thorough and informative. Both his and Alex's levels of professionalism are out of the ordinary. They take the worry out of owning machines that take a pounding.

  • 1/5 Fakhrul A. 4 years ago on Google
    The sale agent is condescending and hung up the phone when asked if they sale a curl bar.

  • 5/5 Rami S. 1 year ago on Google
    Put in the order Sunday night and had the equipment delivered next day Monday. They even refunded the shipping fee due to proximity to the store. Appreciate the fast and honest service.

  • 5/5 Andre E. 4 years ago on Google
    Great service, was in today, replaced my gloves and refund applied to a set of much better next level leather gloves. Some great info and advice shared as well. Will come back.

  • 2/5 William N. 2 years ago on Google
    Price points still like during the shortage beginning of the pandemic. At least the bumpers I asked about 3.90 a lbs. Bench prices were pretty high too. Almost as much as Rogue without the shipping. Adjustable benches on display should be at least tightened properly as the display models in the floor had pretty wobbly seats.

  • 1/5 Cj A. 2 years ago on Google
    Other reviews substantiate the unfriendliness and lack of service at this shop. Went in looking for a treadmill, there was only one in the store, when I asked about a Sole brand I’d seen online that day, he said the price was $300 more than advertised online. Totally unhelpful so we left and bought one at Fitness Depot.

  • 5/5 Matthew S. 4 years ago on Google
    Staff is super helpful here!

  • 4/5 Mohamed H. 4 years ago on Google
    Service: Good. The gentleman there is very knowledgeable. Offers alternatives when product unavailable. Bilingual (french and english). Quality: Excellent! Price: Good.

  • 5/5 ITCHYBEE 4 years ago on Google
    Great staff

  • 5/5 Jordan B. 10 months ago on Google • 3 reviews
    Amazing customer service Worth the short trip over the bridge from Ottawa Was treated with respect unlike that other store in Ottawa we all know. I will only be buying any home gym/ fitness products here going forward Thanks !

  • 5/5 S G. 3 years ago on Google
    I've upgraded and replaced all of the department store equipment for my home gym with great quality benches, squat rack, plates, barbell, etc. The staff are keen to help and the equipment is top quality.

  • 5/5 John C. 3 years ago on Google
    Great place to shop for your home or commercial fitness equipment needs. Quality people, knowledgable staff great selections of equipment at reasonable prices.

  • 5/5 K L. 3 years ago on Google
    Michel at the St. Laurent location is fantastic! He always goes above and beyond when it comes to customer service. Also, I have been very pleased with the quality and availability of the equipment I have purchased from there.

  • 5/5 Richie R. 3 years ago on Google
    Great honest service. They said right now it's a bit busy since gyms shut down due to Covid-19, so some stock might be hard to get. Clean and neat

  • 5/5 Josh W. 3 years ago on Google
    Purchased a Sole Fitness treadmill from FEO after unsuccessfully trying to purchase one online from Sole Fitness (which were sold out in seconds).

  • 3/5 Wayne M. 3 years ago on Google
    Could not find anything I needed. It is because of Covid and supply chain affected however. Will try again for sure.

  • 5/5 Geghani P. 3 years ago on Google
    Great customer service!

  • 3/5 Ronald L. 3 years ago on Google
    Lack of equipment

  • 5/5 38Zink 3 years ago on Google
    Extremely friendly and helpful staff . They are happy to help and answer any question . Out standing customer service !

  • 5/5 Eryn K. 4 years ago on Google
    Great service and highly recommend!

  • 3/5 Inderjit G. 3 years ago on Google
    I saw some barbells were in stock so I went ahead and ordered one. They said they shipped the item and gave me a tracking number that doesn't exist in the shipping company's system and won't respond to my repeated attempts to contact them. Do not buy from this company, horrible experience. Edit: I was given the wrong tracking number. Their contact system clearly doesn't work so don't bother with it. The response to my email was dismissive and they didn't even read my question. I ended up calling and finally they said they would look into the matter. Not once did they apologize. After looking they realised they gave me the wrong tracking number, yet no apology. I have now received the bar. Terrible customer service, however in the end I got the product.

  • 5/5 Mustafa R. 3 years ago on Google
    Staff were very helpful and friendly.

  • 5/5 Aris M. 3 years ago on Google
    As the pandemic closed down gyms, we really needed to find alternatives to equip our own place, so we could keep working out, try out new things, etc. This may seem dramatic, but FEO SAVED US!! They know their stuff, their brands are top quality, and they're simply nice! We're building our own gym!

  • 1/5 Eric E. 3 years ago on Google
    Website says no shipping options available within Ontario...

  • 5/5 Grambino The G. 3 years ago on Google • 3 reviews
    I picked up a few things from here during the pandemic. Service was fast, safe, friendly and efficient. I got home only to realize a mount I had picked up was too big for the garage. I wrote them an email and they responded promptly! I returned it soon after and was refunded immediately. Great customer service, awesome products at competitive prices I highly recommend!

  • 5/5 Gabriel C. 3 years ago on Google
    Great prices and update their stock daily with everything going on. Was able to finish up my gym with Olympic plates and barbells. Only place I could find these items. Great service!

  • 5/5 Jeremy T. 3 years ago on Google
    Processed and shipped order very quickly amidst world events (3 days). Very happy with the quality of my plates.

  • 5/5 Jensen M. 3 years ago on Google
    Great place and lots of selection. Carries quality products and lots to chose from. Big thanks to Mark for all his help. Very helpful, went above to make sure I got what I needed and nice to deal with!


Call +1 613-723-5303 Open on Google Maps

Amenities


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    • ✓️ Credit cards
  • Service options
    • ✓️ Delivery

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