Second Cup Café image

Second Cup Café

Cafe Coffee shop

😠 Horrifying experience yesterday, had to throw my food/drink out immediately!! Last evening around supper time I purchased a hot drink and a treat. Firstly, the person serving me used tongs to pick up the treat but then took it with his BARE HANDS (no gloves even) and put it in the paper bag. Ugh. It... People often mention drink, great, staff, coffee,


Address

501 Smyth Rd, Ottawa, ON K1H 8L6, Canada

Website

secondcup.com

Contact

+1 613-599-2399

Price rating

$$ $$

Rating on Google Maps

4.10 (79 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 6:30 am to 10 pm
  • Wednesday: 6:30 am to 10 pm
  • Thursday: 6:30 am to 8 pm
  • Friday: 6:30 am to 10 pm
  • Saturday: 7 am to 10 pm
  • Sunday: 7 am to 10 pm
  • Monday: 6:30 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: drink (6) great (6) staff (6) coffee (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 AlwaysFlawless M. 2 years ago on Google • 66 reviews
    Horrifying experience yesterday, had to throw my food/drink out immediately!! Last evening around supper time I purchased a hot drink and a treat. Firstly, the person serving me used tongs to pick up the treat but then took it with his BARE HANDS (no gloves even) and put it in the paper bag. Ugh. It gets worse. He’s making my hot beverage, goes and rifles through his locker, finds some sort of metal object (maybe a large paper clip?) uses it and his bare hands to fiddle with the milk frother then PUTS THE MILK FROTHER BACK IN MY DRINK! He didn’t wash the metal item, he didn’t wash the frother, he didn’t wash his hands. Oh there’s more… then he used his bare hands to put a lid on my drink and PRESSED THE LID DOWN WITH THE PALM OF HIS BARE HAND. That means his bare hand was pushing against where I would drink from the cup. I walked away and threw everything straight in the garbage. This is disgusting!
    3 people found this review helpful 👍

  • 4/5 alastair f. 5 years ago on Google • 217 reviews
    The Coffee is great, the staff is friendly and they got my order right the 1st time. The wait was fast and I highly recommend coming here if you're close and or going bye the place.

  • 5/5 Lise G. 4 years ago on Google • 22 reviews
    I love second cup coffee and especially their cappuccino done dry like the old times and the way the Turkish and Italian people drink it. I recommend that you try this coffee and anything else they have at Second Cup. The location at the Ottawa General Hospital serves great hot drinks and cold. Much better than anywhere else at the hospital. If you need or just want a break try it out, you won't be sorry.
    1 person found this review helpful 👍

  • 5/5 Steve L. 4 years ago on Google
    Friendly staff and great service. Muffins and coffee were excellent.
    1 person found this review helpful 👍

  • 4/5 Drew H. 4 years ago on Google • 92 reviews
    Because of this location that I now drink a lot more expensive coffee. My wife had a couple kids at the general and I would sneak down there for coffees all the time. The caramel corretto is my favourite. Very smooth and doesn't taste watered down at all.

  • 2/5 Bill J. 3 years ago on Google • 45 reviews
    I have never been a fan of chain coffee, and Second Cup proved to be no different than other chains. Only slightly better than Timmies. But, when in a hospital you’re a captive customer.

  • 3/5 Joseph O. 4 years ago on Google • 11 reviews
    Stuck here in the hospital, sluggishly got down the elevator with excitement that my caffeine demons would be fed, only to find out you are not 24hours open as preached. I'll be updating the hours soon but before then I need caffeine.

  • 5/5 Joanne L. 6 years ago on Google • 4 reviews
    Everyone was friendly and efficient, lots of staff on duty to help move the long line quickly and efficiently which I really appreciated. Big shout out to the girl running the espresso machine she was on fire. Made my medium "decalf skim milk mocha with whip - no foam" in record time and I saw her give it a good stir with a big spoon before she expertly applied the whip - which makes a huge difference. Then, she was super nice about adding some caramel drizzle to top it all off. I really needed to sit and have this break in my day - she and the rest of the staff this morning helped me start to relax by providing out-standing customer service. Thank you everybody! Joanne

  • 4/5 Doug J. 2 years ago on Google
    Food is reasonable but very expensive

  • 5/5 JJ F. 2 years ago on Google
    Same great taste with super friendly staff.

  • 4/5 Sally T. 2 years ago on Google
    I didn't visit here. Where is the option to say that.

  • 1/5 Ella Y. 3 years ago on Google
    First, the cashier wasn’t paying attention at all. She made me pay for another person’s order and had the guts to get annoyed when I called her out. Plus, the person making my moccachino had her finger touched my coffeee multiple times as she was mixing it. It was pretty disgusting.

  • 3/5 Sever H. 1 year ago on Google
    Coffee is 1/3rd empty if you ask for room for cream.

  • 1/5 Keith D. 4 years ago on Google • 1 review
    The premade wraps are awful and the food selection is just as bad. I have tried the two wraps they offer and they are dry with barely any vegetable matter on them. If you don't need to eat here do your self a favor and eat elsewhere.
    1 person found this review helpful 👍

  • 5/5 Catherine Y. 6 years ago on Google • 2 reviews
    Ottawa hospital location was very great! It's the busiest I've ever been to but the most efficient. You can tell who's been there the longest and they always run things smoothly. They could definitely do better by hiring more workers. I've noticed a high turnover rate and it seems that they're very often understaffed. Great job, guys! You're doing a great job of keeping staff awake and making us regulars happy!

  • 5/5 Emile B. 1 year ago on Google • 2 reviews
    I think my I found my favorite cafe place . Just love their coffee/latte and smoothies omgggg!!!


Call +1 613-599-2399 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Dessert
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway

Trends



Last updated:

Similar Coffee shops nearby

Last updated:
()