Featured Reviews


Frequently mentioned in reviews: Costco (30) location (25) store (22) good (20) items (16) parking (15) service (14) customer (13) shopping (11) shop (11)
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  • 5/5 Asif A. A. 1 year ago on Google • 120 reviews
    Too giant to tackle. You may feel completely lost, but that's okay, just through each isle and keep shopping-- that's what Costco is about. - I wish the isles were spacious, so we can move around with our carts more comfortably. - No more free lunch: I'm glad they cut down on they free samples, cuz it only added more obstacles during the lunch hour. - Don't go during the lunch hour: Despite cutting down on free samples, the stores is at its busiest during lunch hour, so avoid it if you don't like big crowds. - Not for a single person: Everything is bulky, so someone single might feel like the rest is going to go wasted. Pair up, team up with friends and go shopping, you'll save a lot. Prepare a list in advance. Have one to push the cart, while other fills it up. That's all the tips from me. :)
    10 people found this review helpful 👍

  • 3/5 Habiba M. 1 year ago on Google • 124 reviews
    Before going be aware of prices in other places. Yes they might have good deals, yet other items are over priced compared to other groceries. We used to count on good qualities from the brands offered there, not anymore. Advice the fruits and veggies are not worthy of their prices. No more Halal fresh meat/poultry products in this branch 😢
    4 people found this review helpful 👍

  • 1/5 Gilles L. 1 year ago on Google
    I went to get 2 propane tanks refilled for my son. The propane attendant looked at the date of 1 tank and said it had expired in 2021. I did not look myself and trusted the attendant and left the tank there to be disposed of. When I returned to my son's place he assures me that he had bought the tanks last year that the date on the tank was the manufacturing date and not expiry. My fault I should have brought back the tank. Still the attendant should have been more vigilant
    6 people found this review helpful 👍

  • 5/5 Gregory P. 5 months ago on Google • 142 reviews
    Living as a couple we still buy over half our groceries there. Prices on items like contact lenses can't be touched. Even though we have a drug plan, I still notice the price difference if I fill up at another location. We feel safe buying electronics and appliances if they have what we want. Their instant extended warranty for a year is a factor. Still the best is the rotisserie chicken. I know it is intentional as it gets folks to the back of the store, but you can't beat the price. The price is less than a precooked package or 3 turkeys on an individual basis. Every stop we grab one let it cool and become a sandwich of salad additions while it lasts in our fridge. 😜

  • 4/5 Michael L. 1 month ago on Google • 120 reviews New
    Working near by so I dropped in for a few items. Guy behind me in line loaded olive oil on the edge of the belt. It fell and shattered right next to my foot. Oli e oil on my shoes was great! Cashier just looked annoyed by it all.

  • 1/5 Alin P. 9 months ago on Google
    I tried calling them multiple times to find out if they have some items I needed in the garden centre. I tried all their phone options and it just kept ringing and wouldn’t be answered. I even called their optical department and told them the situation and asked to be transferred. The lady said she’ll transfer me to a line that they normally always pick up, it just kept ringing with no answer also. I don’t understand how such a large company can’t hire enough staff to answer phones. I decided to go into the store, and wasted my time as the items I wanted were not there. If they simply answered me, I wouldn’t have been in that predicament. I called the other Costco location as well and the exact same thing. With that said, I’m done with Costco and will cancel my membership. Unacceptable customer service.
    4 people found this review helpful 👍

  • 5/5 Garrett w. 1 year ago on Google
    Had a customer lady yell at me for eating too many samples, at which point I was forced to pull up the Costco policy explicitly stating that samples ARE UNLIMITED, the lady yelled at me for being pedantic, at which point I compared her to a domesticated animal and told her to walk away. She muttered to her husband to do something but he just glanced at me with tired sadness and looked to the floor. The line for dumpling samples is worth it, 5 stars.
    3 people found this review helpful 👍

  • 1/5 Laura P. 1 year ago on Google
    I went with my husband and baby this afternoon to see if formula was back in stock. On our way out of the warehouse with our formula and a few other groceries items I was stopped by the person checking receipts at the door demanding that I open my diaper bag to be inspected. I’m assuming this is a loss prevention tactic to make sure I didn’t load my diaper bag with 74 rolls of toilet paper or something similar. The person at the door was rude and their tone was accusatory. I left with my husband shocked that I was treated such a way. I’m aware your local demographic may be challenging, but to stand in front of me and my infant not allowing us to leave until I show you my belongings? Unacceptable. And the look of defeat on this person’s face when I didn’t have anything I shouldn’t of? Even worse. We won’t be back. We’ll be finding another solution to feed our child.
    3 people found this review helpful 👍

  • 4/5 Josh D. 2 months ago on Google • 59 reviews New
    Great prices if you know what's worth buying. Some items are pricier than regular stores and Costco makes to pay to shop there on top of that. This store is victim of its own success, too many people most of the time, which make the shopping experience unpleasant. Excellent quality merchandise, easy return policy.

  • 5/5 Simon S. 3 years ago on Google
    This is the newest Costco location in Ottawa and it is just nice and welcoming. Although the number of items may not necessarily be more than some other supermarkets, but for the value, quality and satisfaction, there is not other store like Costco. Oh and do you know they have the best gas price in town?
    2 people found this review helpful 👍

  • 4/5 Sandra S. 1 year ago on Google
    Love the variety and quality of goods. Would love it if they would identify what goods are down an aisle. Me going up and down each and every aisle may be great for them, but I have better things to do with my time and would appreciate the feature, especially when the store is busy.
    2 people found this review helpful 👍

  • 5/5 Laura P. 1 year ago on Google
    Fully Accessible with wide isles - I did not see the washrooms though. This is your standard large Costco. At this new location, there are three traffic lights allowing access to the parking so cars don't get backed up like the old location. Weekends get very busy, but staff are friendly and well trained - even long check out lines move extremely quick. There is usually an extra person available at checkout to help bag/box your items. The food stop at the end is pretty quick, everything is always fresh and hot.
    2 people found this review helpful 👍

  • 5/5 France C. 1 year ago on Google
    Needed a new phone/plan. Heard greats things about sales associate Ahmad at the Wireless Costco booth (Blair location). Went to check it out for myself and Ahmad was able to check everything off my list in terms of what I needed and provided me with an awesome phone and plan. His cutsomer service is out of this world. I highly recommend him for all of your phone needs!
    2 people found this review helpful 👍

  • 4/5 Elizabeth C. 1 year ago on Google
    It's a Costco like any other. Stock was neat and plentiful. Front end mgr. was in evidence, actively facilitating. Customers from several parts of the world all seemed to get along, though the mores surrounding the way traffic flows in a retail space were as varied as the people. A few people met my eyes when we encountered one another in the aisles, but most avoided eye contact and continued without yielding or acknowledging the presence of others. Costco's always an anthropological case study!
    2 people found this review helpful 👍

  • 5/5 Tina C. 2 years ago on Google
    Very busy place, lots of selections between foods and good quality clothing. Often name brand clothing available. The line ups at cash can be long so patience is a must. Need to know prices to know if items are a good buy for the buck. Overall very much recommended this store.
    2 people found this review helpful 👍

  • 5/5 ATHIF K. 2 months ago on Google • 55 reviews New
    Good selection of items and properly organized as well. Staff is helpful and knowledgeable. Always had a good shopping experience going to Costco .

  • 5/5 Guylaine P. 3 years ago on Google
    Lots of variety
    1 person found this review helpful 👍

  • 5/5 Cedric G. 1 year ago on Google
    Costco is always a good experience, even when things don’t go well. The employees are well trained and have good memories. They know when long standing items are out of stock or where things should be. The few times I had to return things, it has been quick and easy.
    1 person found this review helpful 👍

  • 5/5 Anthony Dinh T. 1 year ago on Google
    I find this Costco location has better selection of products than the one on Merivale so I often choose to come here over Merivale. Great variety of samples on the Sunday that I went however I do recommend to plan your Costco trips on a day other than Sunday. It seems to be extra busy on Sundays where the parking lot is full, and the warehouse seems a bit tight to get around with a person with a cart in every corner that you're in. This location has self-checkout which is nice but people tend to forget there are 3 lines for each of the 3 rows of self-checkout machines ....
    1 person found this review helpful 👍

  • 3/5 pǝɯɐɥoɯ 11 months ago on Google
    I love this store because it usually has a different variety of items that I don't always find in other locations. That being said I did decrease the rating due to a few recent interaction which suggest that they need to revise their customers service approach. Costco is well known for its generous return policy and that's definitely one of the things that make customers confident with their purchases especially large ones so it shouldn't come as a surprise to staff when something breaks or is defective and is returned after a while .... it's a benefit so if it breaks the policy in any way refuse it but don't make us feel like we are doing something wrong.
    1 person found this review helpful 👍

  • 5/5 Corona V. 3 years ago on Google
    This place used to be horrible and hard to get in with all their cart sanitation and entry limiting. But they have since stoped both of those annoying practices and visiting this store has never been easier. Its like a human buffet for me to dive right in.
    1 person found this review helpful 👍

  • 4/5 Canuck 3 years ago on Google
    Boy...I'm sure glad they closed up that other awful store where the parking and selection was atrocious. But this new store is bigger and a lot more stoked than the previous location. Parking is also greatly improved.
    1 person found this review helpful 👍

  • 4/5 Henri T. De S. 3 years ago on Google
    Grand opening earlier this week. Today the store was quite packed as affluence in must have been due to the fact that it is a brand new store. There is not much social distancing measures as there was not obvious signs to direct traffic but nearly everyone wore a mask. The selection of products is good as usual and the staff is friendly and welcoming. Parking is free as usual and the location more convenient than the previous spot on Cyrville.
    1 person found this review helpful 👍

  • 4/5 James M. 2 months ago on Google • 22 reviews New
    You can’t beat Costco on prices. The gas savings alone are worth the cost of the membership. We buy a lot of meat, vegetables and fruit and you often see twice the amount for way less than any other store. We are always finding new foods to try. Not really a problem they can fix but the only reason I’m giving 4 stars is that it is so busy at this location. I will go in for a few things on a weekday and the line for the cash will be almost to the back of the store. I wish they would have a better system for parking where you could see where there are spaces available similar to a parking garage. It’s worth driving around to find a space but can be annoying some days. Again a good problem to have. Just wish they would do something to make the parking and shopping experience less chaotic.

  • 5/5 miriam c. 2 months ago on Google • 12 reviews New
    Always a pleasure to shop here. Yes, it's busy. Sometimes insanely so. But even when the lineups are to the rear of the store you'll be at the checkout within 15 mins and out the door. The staff are always extremely helpful and accommodating and the food and choices are vast. Clothing, books, toys, gardening, household, garage etc etc ...everything I need is here. I very rarely shop elsewhere...well perhaps the Costco Business Centre. I've been shopping at Costco for 30 years and value for money is always an incentive to keep me coming back.

  • 5/5 Lookie B. 6 months ago on Google • 7 reviews
    We find that Costco attracts a diverse clientele, so it offers a comfortable shopping experience where anyone can belong. You can show up after work dressed in a suit or go in jogging pants or workout clothes when you're in a rush. The layout of the store is well organized and despite it being super crowded most of the time, it somehow seems to stay pretty orderly. The staff seem hard working and dedicated - and even proud to work there. The selection is great and they have new stuff all the time. Health conscious and veggie-forward people will find lots of goodies here for way cheaper than going to places like Whole Foods. We have the executive membership and Costco money-back credit card. Our shopping pays off the membership and usually affords us a new appliance at the end of the year (we got a dishwasher this year). Next year the plan is to get the freezer. The only thing I don't like is the customer service at the Optical place (some of them have a tendency to talk down to customers), but I understand that they might be a privately owned business so I will still give this Costco 5 stars.

  • 5/5 Bigs73 3 years ago on Google
    Your typical Costco. It's huge!

  • 4/5 David S. 3 years ago on Google
    Too many people.....good chance of getting COVID-19

  • 5/5 Frank B. 3 years ago on Google
    Very well organized and efficient. Products are easy to find and always good value. The cash line-ups move quickly, even for large orders. The gasoline and propane are the best prices in town.

  • 4/5 Henry 3 years ago on Google
    Very large store, tons of selection and goods however COVID19 enforcement is terrible. There are tons of people, maybe more than should be allowed at one time, and no one respects social distancing. I wish staff would tell other customers to give space and put up more signage or markings.

  • 5/5 Tina R. 1 year ago on Google
    Excellent buys, lots of different items. Found most of the things I came in for!! Lines at cashes were quick! Waited maybe 5 minutes, of course I picked a cash that was changing shifts. Still pretty fast!

  • 2/5 Audrey D. 3 years ago on Google
    Costco is Costco right? There isn't much to say here. But I'm giving this 2 stars because the Covid 19 protocols that are in place are not being enforced... At the entrance, no fewer than 5 customers in front of me did not sanitize their hands. The employees didn't say a word. The shopping carts were not being sanitized. The self checkout cashes were not being sanitized between customers. The only place it seemed to be enforced was in the Dairy and Cold vegetable areas. There were employees at the entrance to control the number of people going in to these areas. Very disappointed.

  • 4/5 luap L. 1 year ago on Google
    Always very acceptable. Huge variety of goods. They're so fast at the checkout as well. Wish they would have smaller sizes at times. Hard to fit everything into one basket. Lol😁

  • 5/5 Marie-Pier L. 3 years ago on Google
    Love the new parking 😅

  • 5/5 Jason W. 1 year ago on Google
    Such a great addition to Ottawa. Better location than Innes Rd and the nightmare parking. This one has double lot parking spots. Great propane service. The staff were very helpful as usual from Costco. 2 cashiers were very friendly. Smiling and asked about our week and told us to have a great weekend. Even the great was fantastic. Best Costco in Ottawa by far

  • 5/5 venkat s. 1 year ago on Google
    Well it's very big for starters, very clean and organized. We were there on a Tuesday mid day, it was busy. Only weird practice I noticed was, they give you a wooden spoon for ice cream ( which is very good)but give a plastic straw for soft drinks.

  • 5/5 Wei Ning A. 1 year ago on Google
    I had a mixed experience in the afternoon of this past Thursday (Oct. 13, 2022) when I asked for a price adjustment at the customer service. While my conversation with one employee (whose name starts with the letter Y) was smooth and friendly, my conversation with another employee was quite different and unpleasant. This is the first time in my dozens of visits of this centre. My request was eventually approved. I am giving a 5 star review not based on whether my request is approved but on how my request is dealt with and my overall experience at this location. I appreciate the friendliness, patience, and considerateness that I have experienced on this day, and I choose to forget the hiccup.

  • 5/5 Dragos M. 3 years ago on Google
    The bigest in Ottawa

  • 4/5 Natalie S. 1 year ago on Google
    Wide variety of items. Some great deals. Well organized. Clean and fairly organized. Very large warehouse like shopping, takes some learning to ease navigation. If busy, cashing out can take time but the staff is efficient given the congestion of customers.

  • 3/5 Allison D Tupperware and ZYIA A. 1 year ago on Google
    Great service at cash, however the person packing should be retrained. She crushed my 2 bags of chips as she put heavier food items on top of them. I told her to stop and packed the cart myself. Other then that it was a great experience.

  • 2/5 Estifan P. 10 months ago on Google
    I recently ordered four tires from Costco to be sent to this shop and unfortunately experienced a mishap with my order. Despite receiving three emails to pick up the tires, when I arrived at the shop, they were unable to locate them. After conducting an investigation, they informed me that the tires had been "mistakenly" installed for another customer. This incident reveals that the shop does not adequately cross-check customer names, numbers, or order details, neither on the tires nor in their system. While the shop did apologize for the error, they also acknowledged that this type of mistake happens frequently. As a customer, this revelation was quite concerning, as it suggests that their system has significant gaps that need to be addressed. Although the shop did offer to ship the correct tires to me within a few days, I am still waiting for their call to get an update on the status of my purchased tires. The lack of communication is adding to the frustration of this experience. To prevent similar mishaps in the future, I strongly suggest that the shop implements a process to document which tires from each order are installed on which vehicle and by whom. This would greatly enhance their accuracy and avoid these kinds of issues. Overall, the situation has been highly frustrating. While I appreciate the shop's willingness to rectify the mistake, their frequent occurrence of such errors and the lack of timely communication make it difficult for me to recommend this shop to others.

  • 1/5 Jason 9 months ago on Google
    This app never gives the stock for local warehouse. The warehouses rarely answer the phone. If possible I would give -ve stars, but the least on Google is one star. This app is practically useless to me :( If the management and developers update the app soon with the feature - stock for the products in local warehouse (inventory), I will change the rating to 5 stars 🤩 So, the ball is in your court to be considerate by helping customers plan and shop easily or cause inconvenience.

  • 5/5 Adam McVicar (. 1 year ago on Google
    As someone who values honesty and integrity, I have found a retail outlet that offers good warranties and customer service. While the quality of their products may vary, I appreciate that they stand behind their products and offer excellent customer service to help resolve any issues that may arise. When considering purchasing products from this retail outlet or any other store, I highly recommend conducting thorough research to ensure the product meets your expectations and aligns with your personal values. It's essential to make your own judgments about the product's quality and reliability before making a purchase. In conclusion, this retail outlet has become one of my go-to stores. Their good warranties and customer service align with my principles of honesty and integrity. I highly recommend this retail outlet to anyone looking for a reliable store that offers good warranties and customer service, and who values affordability. However, it's essential to conduct research before making a purchase to ensure that the product meets your expectations and aligns with your personal values.

  • 5/5 Krystyna L. 3 years ago on Google
    I love this Costco location. It had everything that was on my list and more. The parking was ample mid morning. The store was not overcrowded. We were in and out ,no long lineup at the cash, very efficient. Thank you

  • 5/5 P K (. 2 months ago on Google • 3 reviews New
    Had the best customer service at the mobile booth today. An incredibly knowledgeable, helpful and funny (we were entertained! 😃) group of people! They took the time, didn’t make us feel rushed, answered all our questions and made sure we left feeling confident with our purchases. Thank you!!!!

  • 4/5 FO B. 3 years ago on Google
    I miss the boxes of chocolate bars, otherwise for most bulk dry goods, textiles, etc it's a good deal. But, you must be careful; not everything is at a wholesale price. Staff are friendly & often helpful. Gas is a decent price.

  • 5/5 reb b. 3 years ago on Google
    Easy parking compared to old location where someone drove directly into my car. 🙄 gas station is a huge bonus and the 50 pack of BREATHABLE blk masks for under 10$. I love the way the mask looks as well! Most comfortable disposable med mask I've ever worn.

  • 5/5 coffee maker L I N. 3 years ago on Google
    Like all Costco

  • 5/5 Mohammad 3 years ago on Google
    Very convenient

  • 4/5 William J. 3 years ago on Google
    More parking spaces than the old location

  • 5/5 John H. 3 years ago on Google
    Awesome pricing friendly staff

  • 4/5 Giselle W. 3 years ago on Google
    Organized and fast line ups at cash even when its busy

  • 5/5 tejiona t. 3 years ago on Google
    Beautiful place

  • 5/5 karen mc g. 3 years ago on Google
    It was awesome

  • 4/5 Rolmie F. 3 years ago on Google
    (Translated by Google) Very good stores. Quality products . 4 star for parking (Original) Très bon magasins. Produits de qualité . 4 étoile pour le stationnement

  • 5/5 Ahmad 3 years ago on Google
    My favorite location, clean, new and quieter(less echo around the building) Nice familiar layout too

  • 5/5 Bhavna N. 3 years ago on Google
    Great location

  • 5/5 RA M. 3 years ago on Google
    Pretty happy with this location. Finally, a gas station!

  • 5/5 Jovani S. 3 years ago on Google
    (Translated by Google) That was good (Original) ,كان ذالك جيداً

  • 5/5 Emeka U. 3 years ago on Google
    Very roomy....got what I went for and more. There are rooms for improvement though.....need more choices

  • 3/5 Greg M. 3 years ago on Google
    Tire center is good, pharmacy is a pain to deal with, good prices though.

  • 5/5 Paul's Taxi D. 3 years ago on Google
    Where else can you go

  • 5/5 Erik 3 years ago on Google
    New Costco location is busy but super efficient. So glad I don't have to go to the Innes location anymore.

  • 1/5 My Scottish F. 3 years ago on Google
    RUDE young girl at refund customer service. Will not go back to this costco again for a refund . Terrible service.

  • 3/5 Omar M. 3 years ago on Google
    Very crowded..poor entry and exit for the parking. Edit : Feb14, 2021 New location has better parking lot, better shopping experience than old location.. earned 3 stars instead of previous 2.

  • 1/5 Marvin B. 3 years ago on Google
    Worst in Ottawa

  • 3/5 pj 3 years ago on Google
    Some shoppers in some area of the store are still not respecting social distancing.

  • 2/5 Kadra H. 3 years ago on Google
    I like to go shopping here but now i am scared to go there because its an pandemic so we need to physical distance. No one follows that rule when i go there i see people running 🏃 and running 🏃 through the door sometimes. Im scared that i might get the virus. Also its a bit expensive i spent almost 100$.Also i heard somebody got the virus. They have to much employees but thats not a problem right? The more the merrier! Wrong, they dont have ones that help you find a product. Lets just say you were to buy flower you looked everywhere but theres no one to help you. I will never come here until the virus ends (if it does end.) I dont recommend this Cost co.

  • 4/5 Mark B. 3 years ago on Google
    New location super big has gas in the east end of ottawa

  • 5/5 nithi n. 3 years ago on Google
    very busy at weekends,well maintained stocked ,sanitary measures in place

  • 5/5 Mero,Jero, Peno& M. 3 years ago on Google
    So useful for big family 👪

  • 5/5 GJS001 3 years ago on Google
    Largest in Canada, has everything I need.

  • 5/5 John Daniel S. 3 years ago on Google
    Bulk bulk bulk buying. Best thing anyone came up with. We need more store like this one. Looking forward to seeing a Winnco franchise here. Its bulk buying for individuals.

  • 5/5 Natalie W. 3 years ago on Google
    Great!

  • 5/5 Sharbel N. 3 years ago on Google
    Most of the monthly groceries and much more ..✔️

  • 5/5 mustafa a. 3 years ago on Google
    Perfect location, gas station 👌👌 wish they open one in Gatineau


Call +1 613-691-7607 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping

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