Smash Room Ottawa Inc. image

Smash Room Ottawa Inc.

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🫤 Staff were awesome but I really would find it hard to justify dropping $100 on this again. The room as mentioned is way too small for 4 people. There was no extra large item or even the right number of medium ones. So they gave us an extra bin of glasses but that's not as fun. We were done very quic... People often mention time, great, smash, staff, experience, glass, items, people, minutes, break,


Address

889 Lady Ellen Pl, Ottawa, ON K1Z 7S8, Canada

Website

www.smashroomottawa.com

Contact

+1 613-724-3013

Rating on Google Maps

4.50 (274 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Closed
  • Wednesday: 5 to 9 pm
  • Thursday: 5 to 9 pm
  • Friday: 5 to 10 pm
  • Saturday: 12 to 10 pm
  • Sunday: 12 to 7 pm
  • Monday: Closed

Featured Reviews


Frequently mentioned in reviews: time (23) great (17) smash (14) staff (12) experience (12) glass (11) items (11) people (10) minutes (10) break (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Melissa E. 2 years ago on Google • 5 reviews
    The team was great! Admin was spectacular and made sure my kids listened to ALL of the rules. The dude who brought us our jumpsuits got all of our sizes right first try. He must be a genius because as a larger lady I was dreading getting something too small and having an awkward “I need a bigger size” talk. Very pro! Very good sanitation procedures and safety precautions. We had an amazing time and will be returning! Only negative was that the Bluetooth speaker wouldn’t work but we just played music on our phones.
    3 people found this review helpful 👍

  • 2/5 Sanden M. 1 year ago on Google
    Staff were awesome but I really would find it hard to justify dropping $100 on this again. The room as mentioned is way too small for 4 people. There was no extra large item or even the right number of medium ones. So they gave us an extra bin of glasses but that's not as fun. We were done very quickly and searching the room for anything left to smash.
    3 people found this review helpful 👍

  • 1/5 Christine Y. 7 months ago on Google • 52 reviews
    My girlfriend and I were super stoked to go there! So we booked online. Unfortunately a family emergency came up prior to the day we booked so we notified them several days prior that we would be unable to make it that day and would like to rebook for another day........Nothing........... She has called REPEATEDLY to rebook, she has messaged through the website REPEATEDLY to rebook, I have messaged through Facebook and no one has had the courtesy to call her back. They have been kind enough to charge her credit card for the visit that we did not have though. So thank you for the incredible service Smash Room! I'm super impressed. Your customer service is fantastic.
    2 people found this review helpful 👍

  • 5/5 C S. 2 years ago on Google
    My wife and I went to Smash Room for a date night. It was fantastic! The staff were very nice. I felt like 30 minutes was a great amount of time and we were exhausted at the end. I paid $10 extra to be able to smash a printer, lets say it was awesome! My only point of mention is that my wife had two jumpsuits given to her with broken zippers but 3rd time was the charm. I would suggest they dispose of those jumpsuits or get the zippers fixed. Otherwise an amazing experience. I would go back!
    2 people found this review helpful 👍

  • 5/5 M C. 1 year ago on Google
    You might doubt yourself on the fun that you'll have here. It is fun. And simple. reserve a spot online, choose things like printers and laptops and sledgehammers you want to crush them. Them enjoy it. They give protective equipment- gloves coveralls and face shields, and you get bats, pry bars, etc to bash things. we did baseball with coffee mugs and had a blast. bring your phone so you can connect to the bluetooth speakers they provide and consider playing rage against the machine during your session. fun stuff
    2 people found this review helpful 👍

  • 5/5 Terri H. 1 year ago on Google
    Easy to book; staff are very friendly and provide instructions and clean gear. IT is a fun workout! We laughed more than we smashed. Remember to bring some heavy duty music! A good time.
    2 people found this review helpful 👍

  • 3/5 Susie Y. 7 months ago on Google • 41 reviews
    I love this place, I do find it a little pricey for the amount that you get. 80 bucks for two people for a half an hour but we really took our time and we still smashed everything in 11 minutes so that's a little disappointing also the utter lack of variety. I smashed four of the same mugs and then four of the same plates and four of the same cups a little variety and weight and thickness of glass and porcelain would have been nice but otherwise it was a great time.
    1 person found this review helpful 👍

  • 4/5 Free S. 6 months ago on Google • 90 reviews
    For $40 each you don't have a lot to break, but it did keep 2 teen busy for 30 minutes. So they only had for 2 person a small plastic box fill of glass and cups, and a vhs/DVD player. What I did like is that they are well equipped for safety.

  • 1/5 thuy m. 4 months ago on Google • 11 reviews
    The place was a garbage! It looks like everything they got was free from a junk yard and they make you pay $30-$40pp to smash a tiny little basket of items not even a size of a crate, you could smash everything in 5 mins. The safety gear didn’t even fit, all the visors were adjustable but were all broken so everytime you would try to smash something, your helmet would fly off. The staff was nice but organization, terrible. You have to book and pay everything online and no one replies to emails even when the staff advises you to email if you need to cancel, reschedule, or adjust a time. Staff is there only to set up and clean rooms but anything else you need assistance with is nowhere. I would NOT recommend this place at all, it does not look like the pictures shown or if it did.. it doesn’t anymore.
    1 person found this review helpful 👍

  • 5/5 Samantha F. 11 months ago on Google
    Fantastic experience! The staff were absolutely amazing! Super kind and helpful. There were four of us and we were provided exactly enough stuff to smash to keep us going for our allotted time. Only thing to note, ensure you get there before your time starts so you have time to get suited up and sign the waiver. Otherwise it cuts into your smashing time. 😁
    1 person found this review helpful 👍

  • 1/5 Laura F. 6 months ago on Google
    Initially booked this experience for 2022 but this was cancelled by them due to Covid. Was told the purchase was valid for whenever I wanted to go. Went to book it a month ago. Had an initial email back about the times available and then was completely ghosted by them. Have emailed now around 4 times and no reply! Can only assume they figure seeing as I can no longer pursue a chargeback with my cc company that they don't feel the need to honor the purchase.
    1 person found this review helpful 👍

  • 5/5 Olga P. 1 year ago on Google
    Such a great spot to donate old technology and appliances. Staff is extremely helpful and knowledgeable. Made the drop off experience very simple. Cannot wait to go back and actually enjoy a smashing experience too. I recommend it to everyone to donate here too.
    1 person found this review helpful 👍

  • 5/5 Corey L. 11 months ago on Google
    Friendly staff with great service. Being able to control my own music via a supplied Bluetooth speaker is a nice touch. A few more objects would have been awesome, but I’m very satisfied and will definitely consider returning. Pro tip: maybe bring yourself a hat. I’m still finding glass and porcelain in my hair ◡̈
    1 person found this review helpful 👍

  • 4/5 Cindy C. 2 years ago on Google
    Staff are excellent. Room was super tight for 4 people though, and two of them were tiny 12 y.o. kids. We all had to crowd into one corner so that one person could swing/smash. That said, I'm glad i spent the extra $15 to bring a bag of our own things to smash, and I'm happy to report that we all had a blast.
    1 person found this review helpful 👍

  • 5/5 R H. 9 months ago on Google
    Fun activity to try out. The staff were laid back. I had a conflict after our doggy daycare appointment was unexpectedly canceled and they rescheduled me the next day without any issue. Efficient, friendly, and fun :-)
    1 person found this review helpful 👍

  • 5/5 Tressa B. 1 year ago on Google
    THIS WAS A BLAST ! Honestly I’m so happy I booked. I booked for my friends birthday and she had a great time. It’s a work out, it’s fun, and it a great way to release pent up frustration. The staff was great. I 100% recommend it. The one and only thing I would say is I wish there were more big things in the package because those were amazingly fun to smash. We did bring our own stuff to break as well so that was great and really filled in the time for us. So all that to say if you are reading through reviews DO IT!
    1 person found this review helpful 👍

  • 5/5 Ryan S. 1 year ago on Google
    We had a lot of fun in our smash room! Staff was friendly and helpful. We were given coveralls, gloves and a face shield which was all included in the price. There was a Bluetooth speak in the room we could play our own music on too! We added a printed for $10 which was well worth it. We will be going back again to smash something bigger next time :)
    1 person found this review helpful 👍

  • 4/5 Martin G. 1 year ago on Google
    The only thing I could see that wasn't great because I had the biggest package deal of four people. Is that there was never enough stuff to break, I don't even think we got the amount that was describe on the website, we were done way before 30 minutes for the price I paid I thought we would have a lot more stuff to break. But everything else was great the presentation, the welcome, the safety equipment and it's always fun to break things. The little items were funnier to break than the big items, the big item was too easy they shattered right away. The VCR was a blast to smash over and over again.Try it out I'm sure you're going to have fun
    1 person found this review helpful 👍

  • 4/5 Zoe C. 1 year ago on Google
    We had a great time. Super friendly staff and a nice location. We only had two complaints. First, we were done within 10 minutes and spent the other 20 minutes making piles of already smashed glass. Second, the quad core package was supposed to include one extra large item that we weren't provided. When I asked about it, I was told that the serving platter we got was the larger item. That was a bit disappointing. I think we might try bringing our own stuff
    1 person found this review helpful 👍

  • 4/5 Lisa T. 2 years ago on Google
    We used a Groupon for our group of 4. 30 mins experience, they let us play our own music using their Bluetooth speaker. It's a great place to take your anger out on inanimate objects. You have the option to use various objects to smash things or throw it at the wall/floor.
    1 person found this review helpful 👍

  • 4/5 Kim C. 1 year ago on Google
    Had a great time for sure, little pricey thow as not enough items blew threw ours in minutes and had pick up from floor to keep going. But my grandaughter enjoyed herself on her 16th birthday (that's what counted) Staff were fantastic as well.
    1 person found this review helpful 👍

  • 4/5 v 1 year ago on Google
    Fun experience and the staff are super chill and friendly. The 3 Musketeers package was good for 2 people because the room was big enough. I would've liked more items included in the price (it was mainly plates and cups that you can go through quickly), but it was a good time
    1 person found this review helpful 👍

  • 4/5 Angela T. 1 year ago on Google
    Great friendly staff. But one of the jumpsuits had a broken zipper and a few more items would have been great. Letting us bring in our own extra items for no charge would be a good idea. And the smaller items were more fun.
    1 person found this review helpful 👍

  • 5/5 Laurianne B. 7 months ago on Google • 44 reviews
    Very happy with me and my friends experience here. The people who were working were good at explaining everything, very pleasant. The whole vibe was 10/10 and we had so much fun. Wear close toed shoes!!! And probably not the place to wear a dress or anything like that as you put a whole suit on you over top your clothes.

  • 4/5 Chantal L. 6 months ago on Google • 38 reviews
    Teens had a blast for 30 minutes, but not much to break for $45 each, just a little plastic box and 1 VHS.

  • 1/5 Alicia C. 3 months ago on Google • 29 reviews New
    If I could give 0 stars I would! I’m really unimpressed! My husband and I received a $100 gift card for this establishment so we booked a day on a weekend online using our $100 gift card and we also paid for additional add ons with the package. We ended up not being able to make it and had to cancel due to our toddler getting sick (we had no one to watch her). We were told via email that this wasn’t a problem and that we could reschedule for another date when we knew we would have a weekend available again (as parents we don’t find a lot of weekends to have “date nights/days” and have someone watch our child”. We finally found a weekend available and decided to try to reschedule, however no one got back to us until it was last minute (in which we had made other arrangements). Again, was told no problem & to email when we were ready to book another date/time when ever we were free again. Unfortunately due to life’s events we were not able to find time for another free day/time on the weekend for a few months to reschedule this booking. We did email when we finally found a day/time on a weekend that worked (multiple times) and no reply/no answer. Emailed several other times and again 0 answer/reply. This is ridiculous as we spent over $100 and got nothing from it. I have my original receipt that was emailed to me, confirmation number and email as well as all the replies and sent messages between us. It would be appreciated if this could be rectified! We were really looking forward to this activity

  • 1/5 Dave K. 4 months ago on Google • 25 reviews
    It's a great concept, but fails to deliver on its claims. Over 100.00 for 4 people to spend a few minutes smashing up a small basket of glass trinkets. Supposed to have medium and one 'bonus large item' that was just a small glass light fixture. For this to work there would need to be something that could take a few hits. Vacuum, furniture, television. Instead it's just old ceramic mugs and glasses with kids writing on them. I get that the fee is for staff and cleanup, but there would need to be 4x the items to be worth the cost. 'Fun' but not worth a second trip. Too bad.

  • 5/5 Marie-Pierre D. 8 months ago on Google
    Amazing experience! Destresses for sure! My team and I all left relaxed and energized! Make sure to wear closed toe shoes and hard soles as glass can get in. Totally recommend this! They told us you can reserve all the rooms for a corporate event.

  • 4/5 Pascal W. C. 2 years ago on Google
    Solid experience. I tend to find the prices a bit steep, and room size a bit small (especially for 4 people). The variety of objects is rather limited as well. Overall a fun time and something interesting to do with friends/family. Good stress reliever that's for sure!

  • 4/5 Chris H. 10 months ago on Google
    Nice family experience. I recommend smashing more little objects like plates and cups vs big items like stereo or printers. Between the 4 of us we smashed everything in 20 mins.

  • 1/5 Bérénice C. 3 months ago on Google • 3 reviews New
    Used to be a great place to relax and have fun but it has completely changed. The person in charge couldn't care less. We had no safety rules, no gear to our size (suit or gloves) which can be quite dangerous, there was a huge hole on the ceiling of the smash room with two metal bars hanging from it?! The weapons were on the floor, among glass debris while they used to be hanged nicely on the wall. We paid quite a lot and only got a small box of glass trinkets, nothing fancy or really fun to break. The receptionist didn't offer to buy more items, or to add music during the session (which was available before and part of the fun). She didn't explain that glass could be get stuck under your shoes, so you have to be extra careful at home, didn't explain that you should never break anything when other people aren't facing you as glass debris could hit the back of their heads which is unprotected. She didn't help my friend whose helmet kept falling as it was too big, last time she got offered a pair of goggles. I had to set the timer myself, ask for a speaker too and once we were done? Nothing. No thank you for coming, did you have fun, goodbyes. Nothing. Super rude and unsafe, do not recommend and won't come back. Bummer.

  • 1/5 sydney l. 9 months ago on Google
    I booked this online for four people, a few days in advance. I ended up needing to cancel my booking due to scheduling issues with my group, still several days in advance (my booking was on a saturday - i began trying to contact them to cancel on thursday). I tried calling several times to no avail, there was not even a voicemail, the phone would just ring for a few minutes. I also tried emailing twice, and I never got a response. After my booking had already happened, I got an email asking how my experience going there was. It is clear that they do not have someone monitoring bookings, and I have still yet to contact them to get my money back for a booking that I could not attend and tried several times to cancel.


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