Excellent care. Entire staff is caring, patient, supportive and available. They can of course deal with little cute kittens, but they can also deal with older cats, who, may have aversion to being looked at by the doctor. They handle all situations with care and love. And...unfortunately, even the hard, rough, sad and unfortunate events of your pets life. They deal with those respectfully, carefully and with dignity. We continue to bring our cats there.

Dr. Thom and staff ALWAYS have your cats best interest! CAT EXPERTS, And have most meds, supplies, and some local cat supplies available! If you have a cat, you want to use Bytown as your cats health practitioners. Being owners of SAVETHEVANIERCATS RESCUE SANCTUARY, Bytown was always there for us even during unconventional times. They made it easy for us to give basic care to desperate rescues in need. CAT BLESS YOU ALL!

I have 5 cats of my own as well as foster for a rescue. I first dealt with them as a foster and was so initially satisfied with how Dr Thom treated me as a foster and how well she treated the cats, often skitish to feral with seemingly magic hands that I switched over to them and brought all my cats along. I should specify that the 5 star rating is for Dr Thom. I have had the opportunity to deal with other vets there and was far from impressed by a few of them. While all of them are quite professional and knowledgeable at what they do, they do a lot of unecessarry upselling, pushing veternary diets and tests where not needed. Do your own reserach on foods, other diet will often be just as good if not better than the food they push. Also do your research on the value of certain diagnostic testing. One vet eventually admitted to be that he was pushing for a particular vet food because he only knew what that one offered but had no knowldege whatsoever of the other foods which is why he could not endorse them. On the other hand, EVERY SINGLE VET TECH is ABSOLUTELY WONDERFUL, they each and every oe of them deserve the 5 star rating accross the board. So caring, knowledgeable and helpful, always a good word or sense of humour.

Bytown Cat Hospital was able to take my cat Frankie, on very short notice. Dr. Nicholson provided amazing care to him and even offered to do the vaccines in the appointment so that I wouldn’t have to pay the exam fee again. I am very pleased with the care we got today and will be taking my other cat for his exam next month. Thank you!

We would like to thank the entire team that took us in like family that very sad 😢 day. We had to say goodbye to our sweet boy Striker. The Vet Dr. Emma Thom certainly took all the time and did everything possible for Striker and I, to make the process peaceful and smooth. Thank you for being so patient and so kind Dr. Thank you for being you.

Bytown is great. They've been particularly understanding and nonjudgmental that my partner and I are students and try our best financially. They are quick to contact you and get you in for an appointment, and show genuine concern for your pet.

Super friendly and accommodating, especially with last minute illnesses. They take the time to listen to our concerns and answer our questions. We always leave feeling really informed about what’s going on and what our options are. We appreciate everything they do for our cat Arthur :)

Great staff and doctors. Its nice that they only deal with cats, so would recommend over a standard animal hospital that also takes dogs etc.

They were very professional and friendly and took very good care of our kitty. I would highly recommend

They time good care of my mom cat. Great service

Loved the experience, friendly knowledgeable staff. Offers cat boarding as well as veterinary medicine.

Very friendly staff. Any costs are explained to you. They do grooming and boarding cats.

Brian and Frank are probably some of the best hosts in the business. No visit is complete without a visit and a small pet. The doctors are pretty good too!

Very skilled techs and vets. Knowledgeable and very good with difficult animals. Never once have I felt pressured to buy excess products or services

Excellent, knowledgeable and compassionate cat care

Great staff

We moved back to Gatineau last summer with 2 cats. Upon getting their annual vaccine and check ups I realized that there are no vets accepting new patients in the whole Gatineau area. But luckily I found Bytown. My cats are much calmer going to cat only hospital. The doctors and staff are friendly and helpful. Totally worth the drive to get a trust worthy service and care.

Great service and extremely helpful service

Bytown goes above and beyond to help you and your pets. Along with the fantastic care my pets have recieved, they're always super helpful making sure I get my pets meds, even when it takes 3-4 calls to shoppers drug.

I have been bringing my cats to this vet for 5 years now. We recently had to put one of my cats down and the staff was very sympathetic and kind throughout the whole process. I love that they specialize in cats only. It makes vet visits less scary for kitties when there are no dogs in the waiting room.

Absolutely amazing. They got my cat in super fast (the same day) and were incredibly kind and patient with me over the phone. I appreciate the fast movement to get her in and she’s doing amazing now. Thank you so much. I found the perfect vet clinic for my kitty.

I cannot say enough good things about Ottawa's Cat Hospitals and the amazing Dr. Beck. Our cat Lucy had a life-threatening condition that required surgery FAST. Our usual vet quoted an amount that was impossible and we were sure we'd have to put Lucy down. We called around and ended up taking her in to Merivale where we were given a gentle, reception, and HOPE because the cost was quoted at less than half of the other vet. Lucy had her surgery and is doing very very well. I am thankful every moment for the staff and ethical, accessible care they provide. Thank you so much!

Best vet I've ever had. I only wish they had later hours because it's sometimes hard to go (for checkups and for specialty food) when I have a busy work week. Also not the most convenient location if you don't own a car. But well worth that hassle for great care for your cats.

Prim was brought in for an annual check up with Dr. Marshall followed by surgery to have teeth extracted and a lump removed. I’m very pleased to have found a new vet with a great overall team from receptionists to doctors and technicians. Everyone is very friendly and accommodating. Prices are very reasonable. Thank you again for taking care of my cat ❤️.

I am so thankful to Bytown for their thoughtful care of Pavel this summer when he had a full dental extraction. Staff were very understanding and reassuring. He had excellent care and healed up wonderfully. Would highly recommend this clinic!!

Bytown Cat Hospital took the best care of my cat Luna when she wasn't doing well. They accommodated us with a same day appointment and provided her with amazing care. They truly are passionate and care about cats and I would absolutely recommend.

I recommend this vet to every cat owner I know and I’ll probably never go anywhere else. After I had a horrible experience at my cat’s previous vet, I was looking to find a place that would help accommodate and reduce his new learned fear of the vet. The staff went above and beyond during his first visit to keep both of us calm and comfortable and it was so appreciated. I have had nothing, but wonderful service since! They do their best to keep you with your pets for as much as possible, which I love! They’re usually fairly on time for appointments and I have pretty much always been able to book within 24 business hours for more urgent care type situations. The exams are thorough, and I don’t find they recommend unnecessary tests. Lots of food options too.

This place was horrible! They charge more than most vets, but I didn't get better value for the money. Bad, rude service from receptionist. Complained about it on the phone, and they banned me for life from both their clinics. Guess the customer isn't always right at this place. I was fed up at this point and had decided to take my to another vet anyways. There were many other issues. Long wait everytime to see vet, way past scheduled appointment time. Once the vet actually asked me if I cleaned my cat's dishes with dish soap, as if I wouldn't know enough to do that. Very insulting! Big push here for expensive unnecessary services, and they push their food on you constantly. My cat almost died during a teeth cleaning.Got a call from them saying he had seizures but they stabilized him. Later found out from a cat expert that 9 yrs old is too old for surgery and they often die from it at that age or older. So excited to never go here again. Found way better service for much less elsewhere. Hahaha! Look at their reply. How petty. Guess they don't understand that I was done with them, not vice versa.

I really don't like going to the vet for my cats but was glad to have ended up here. They didn't force my cat into any stressful situations, answered all my questions and provided a reasonable treatment plan. Bonus that there are no dogs around.

Good friendly service

Cats are well taken care of! Don't be afraid to stop by for your cat or for babysitting cuz its very cheap and they do take good care of your loved pets.

Very friendly and knowledgeable! As new cat owners they helped a lot with great info!

They were awesome with my cat

Professional staff, compassionate & kind to their patients & owners. My three kittens always recieve the best care. I highly recommend as a cat mom❤

Great vet for my cat. Everyone is welcoming. I had a lot of questions and Dr. Mary answered all my questions.

Most impressed I've ever been with a Vet. Awesome people, awesome service. They provided such good care for my kitty.

I have never been so well treated at a vet’s office ever. Dr. Thom was so attentive & informative about my Titus’ teeth problems. I never felt rushed & she explained everything Titus was going to need. I am thankful & feel more confident we will be able to help Titus. Being a rescue who came from a dire situation, his life will get even better with this change of vet. Thank you Dr. Thom♥️

Been going to this Vet for the last 5 years and they always take great care of us. I really appreciate their help. My cat was sick they other day and they took good care of him and he feels so much better now. Thank you! Appreciate your time and all you do caring for animals :)

very good knowledge about cats everyone is gentle and love cats

I've had mixed experiences with the reception here. The quality of the veterinary is excellent and my cat is treated well here. However, I've struggled with how to interact with the reception. The times I've come in to pickup food or questions I'm often ignored when I walk in. I would usually wait by the side for someone to welcome me and indicate to me that they can help but have waited 30 minutes before without anyone so much as glancing at me or saying hello. Currently I've adopted the strategy of being very direct when I walk in and going straight to the desk to get service. I've had to cut them off mid sentence in order to get served. It's quite uncomfortable. Please let me know what I should do because I don't want to be rude but otherwise I end up being ignored.

Friendly staff and I had a nice experience here with my cat, definitely will be my regular veterinarian to visit in the future.

Midnight resting in the shade on the porch.. went to visit the doctor and everything went well..

I was waiting to be greeted at the very least when I walked in and the girl at the desk didn’t care at all. I stood there for a good few minutes and still nothing ! I’m looking to get both my cats fixed. Won’t be going here. Clearly they have poor customer service skills. You should be ashamed of yourself.

Very caring, dedicated people. I'm happy about their services.

Best care I’ve ever had for my cats. All the nurses, techs, and staff I have interacted with have been nothing but kind, caring, and funny. I appreciate that the vets take the time to explain everything in detail and answer all my questions.

A great place to bring your cats to although your cats might not like it.

Wonderful veterinarian clinic with friendly, knowledgeable, and caring staff. Wish I'd found it years ago.

I'm super disapointed that my buddy who loved his cat of 13 years to be wrongly diagnosed saying that cat lung problems was due to second hand smoke when in Fact the cat Kitty his name was had a serious intestinal complication and die from it. I'm very disappointing in the clinic. If they had done there job! properly the cat could of being treated properly and lived. 80$ for nothing. I don't recommend bringing your cat there their so fast to jump the gun and blaim second hand smoking when it had nothing to do with it shame on you people. He ended up taking his cat to the emergency veterinary on lola street were the cat was properly diagnosed by that time it was to late the cat had to be put down. My friend is having a hard time losing his cat when the cat could of being saved they said.

Always excellent care and follow up.

Very caring and thorough drs. I'm still in awe of how well myself and my cat are treated. He was even happy and calm enough to enjoy a few treats on our last visit.

They were our vet for years, and were wonderful. Had we not moved, they would still be our vet. Always very friendly and knowledgeable staff. They also tried their best to assist whenever possible. Easy recommendation

They are so attentive and caring, I would definitely keep bringing my cat here.

Great professional environment so close to home, our big guy is always treated so very well here

The vets are very smart and clearly care for all of the cats that they see. I'm very happy to take my cats here as I know they're getting excellent care.

Need more info on site. Actual vet seems to be really great though

Great clinic. Great staff. Great services.

Very good, knowledgable staff...a bit more pricy than the vet I went to in hull, however the switch has been worth it...as the atmosphere is very much more about the cats; not as generalized...Care

My cat lives!

Angels work here. They saved my cat Murdoch and kept the cost down too. Top tier customer service, didnt even mind me poking my head in the check on him. These people deserve a Nobel Prize

We had some issues with our past veterinary. Our cat has a thyroid problem which our last veterinary couldn't get to stabilize. However, our cat has been great doing since we switched to this veterinary. Dr. Thom really keeps up to date with the latest research and that shows in our cats health and well being.

They are wonderful!! I will only take my Frankie there, even for nail trims, hair cut, etc. When I had her blood work done last time the doctor personally phoned me after hours and took her time explaining everything to me. You will not go wrong at Bytown Cat Hospital!!

Amazing and compassionate care. Very knowledgeable and friendly.

Very good vets but very expensive. They love my cat Mario.

Wonderful staff, they take excellent care of our little buddies

The Bytown cat hospital were absolutely great for me and my cat Trurtle. I started going there when Turtle was older (10-11yrs) and they’ve been amazing throughout the rest of the little guys life. Compassionate staff, I would often get follow-up calls to see how turtle was doing. When he was diagnosed with diabetes I had numerous conversations with the staff, techs and vets - they’d check in and happily answer any questions I had between visits. When Turtle fell ill towards the end, they offered comprehensive and logical advice and guidance, and when I made the decision to put my little guy down, they were amazing with that too. Compassionate service throughout, provided honest, realistic options (no upselling!), and great service. I can’t recommend them enough! I’ve never had a vet as thoughtful and caring as the bytown cat hospital.

Incredibly caring vets, helpful and kind staff. Very nice to go somewhere that specializes in cats, not a dog hospital that also does cats.

Take your cat. Play with Frank, the resident cat. But watch him, he'll try to make a run for it, which is surprising, because all the people there are super nice and know a lot about the furry murder machines we all love.

I love the vets and technicians at Bytown. They are very professional, thorough and friendly. I have always had full confidence in them. They also donate regularly to cat rescues which demonstrates their dedication even further.

I've always had good experiences with both the support staff and veterinarian staff. My little buddy has been well looked after

They took great care of my baby boy Panther. I had just adopted him and was so worried about sending him in alone because he is anxious but they were great with him.

Very caring and loving to my pet. Their very supportive and sympathetic when I put down my Rascal a couple of years ago. I really appreciated that in my time of greff. Thank you for that Bytown Cat Hospital.💕

Basically refused my sick cat and told me to go to an emergency clinic. Every other vet or emerg clinic won't see her either because of covid or being busy. This is insanely frustrating and inhumaine and my cat keeps suffering.

Friendly professional staff, clean clinic, good communication. They discovered a rare disease while operating my cat and had to improvise to take care of her. The doctor patiently explained the details, answered all of our questions and made a treatment plan. I am very grateful I chose this clinic!

They have been my vet for the better part of the last 2 years. They’re calm, patient, and absolutely amazing with my cat. They recommend the best treatment and care your feline friends. The staff is friendly and welcoming, and the doctors are the best.