Merivale Cat Hospital image

Merivale Cat Hospital

Veterinarian

👍👍 Mike Appleby rated it 1 star because of unsympathetic staff and high pricing.... I couldn't disagree more. The staff cookery care about your pets. They tell you all the options and ask what you can do in your budget and never push it demands services or tests that are unnecessary. Our vet Sat with u... People often mention staff, cats, care, great, time, vets, clinic, recommend, feel, friendly,


Address

1038 Merivale Rd, Ottawa, ON K1Z 6A7, Canada

Website

www.cathospitals.net

Contact

+1 613-722-0251

Rating on Google Maps

4.60 (252 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 7:30 am to 7 pm
  • Thursday: 7:30 am to 7 pm
  • Friday: 7:30 am to 7 pm
  • Saturday: 9 am to 4 pm
  • Sunday: Closed
  • Monday: 7:30 am to 7 pm
  • Tuesday: 7:30 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: staff (33) cats (32) care (31) great (22) time (17) vets (15) clinic (14) recommend (12) feel (12) friendly (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 clint b. 6 years ago on Google
    Mike Appleby rated it 1 star because of unsympathetic staff and high pricing.... I couldn't disagree more. The staff cookery care about your pets. They tell you all the options and ask what you can do in your budget and never push it demands services or tests that are unnecessary. Our vet Sat with us and comforted us through our very hard decisions the while time we were there. Comforted us. Not pitched to us. Extremely happy. You can immediately tell they care about your cats, they remember the cats more than they remember the owner, very cute.
    6 people found this review helpful 👍

  • 1/5 T C. 2 years ago on Google
    Made an appointment for my cat as he is sick and wanted to get him checked out. The appointment was confirmed and everything was fine... Only to be sent an email later(after every other vet was closed outside of emergency vets) that they refuse to see my cat because he is raw fed. For the refusal they cited 1 recall of a single raw brand a year ago(2020). Of course not mentioning the numerous recalls of kibble and canned food brands. I hope Royal Canin and Hill's pay you well for hawking their 'vet' diets. Thanks.
    4 people found this review helpful 👍

  • 1/5 K.B. A. 2 years ago on Google
    #untrained receptionists #biased managers and undertrained managers with poor leadership skills #racist #unprofessional 1. Highly offended with the unprofessional manner of a few untrained frontline workers. Their language, tone judgemental behaviour and racism is unbelievable! 2. Injured my cats, gave multiple wrong information about my cat’s health and information changed when vet was changed… ridiculous! And cats were not seen by same doctor ever again! It’s crazy when you visit the second time and hear everything you are doing (which was your vet’s advice) was wrong! Wow! This institute need some basic training on teamwork! 3. Requested for a management contact, their management is so undertrained in leadership that they did not even care to contact us who are paying for their services. Afterall, they have no idea who is the primary stakeholder here! 4. My cats never received a record of rabies vaccination, neither the tag. When asked, they went silent and started yelling over the phone saying I do not have any idea about Canadian rules and regulations etc etc. 5. Management has even trained the staff to say, “don’t call here again, management do not work here” in an ugly way and hang up…mind you, management never contacted me to listen to what has actually happened, and there is noway you can contact management bypassing these cruel, pathetic receptionists who would not let you contact management because you simply care for your pets and question their services. Service was okay until the day I had enough and started questioning why my cat is suffering for their mistakes, contradicting advices from different vets, and receptionists! They played with my pets lives and my valuable time ; and was never ready to answer my questions. I am suing them for the horrible experience I had to go through and for the extremely unprofessional managerial behaviour. Someone reviewed correctly, they do not care about your cats, all they want is your money! They have zero training about why we are paying money and when someone pays, what are the responsibilities falls on the service owner and the team!
    3 people found this review helpful 👍

  • 5/5 Ashley 11 months ago on Google
    Such a wonderful and peaceful environment for my kitties. They are both quite anxious and the staff as well as doctors always handle them with patience and care. 💛 Doctors are kind and knowledgable, and staff alike! I highly recommend this place to fellow cat owners!
    2 people found this review helpful 👍

  • 5/5 Jenna W. 1 year ago on Google
    Absolutely amazing customer service and abundance of care for our two little fur babies. Our one in particular is really skittish but she loves everyone there! We've had a lot of health issues with our kittens this year, but they've always managed to get us in no matter what or alternatives so our kittens don't have to wait long to be seen. Highly recommend.
    2 people found this review helpful 👍

  • 5/5 Shaily A. 1 year ago on Google
    Really appreciate this vet. They really take their time with you and thoroughly explain everything (their theories, the different diagnostic methods, pros and cons, possible treatments, costs, etc.) and they don’t make you feel rushed at all. Our cat is a difficult little guy and they’re so understanding. They also seem very well organized and well staffed - someone always answers the phone and they are great at communicating. And they’re almost always on schedule. Thank you Merivale Cat Hospital❤️
    2 people found this review helpful 👍

  • 1/5 angel l. 2 years ago on Google
    First time experience and last time. Doctor is great but the Staff are very unprofessional and unwilling to help understand how bills got tallied up. Questions about components of the bill are unwelcome. When asked, they make you feel inferior, even though it's over $1000. They do not call you back to clarify and just keep charging you for tests.
    2 people found this review helpful 👍

  • 5/5 M E. 8 months ago on Google
    Im a first time cat owner, and they were great in explaining all the concerns and doubts I had. The staff is great, they treated my kitten beautifully, and were really friendly with me. The vet seems to be extremely knowledgeable, and that gives me a lot of reassurance that my baby is on great hands. I also loved that they gave my a package without of pamphlets and stuff to read, as well as a small toy and measuring cup.
    2 people found this review helpful 👍

  • 5/5 Lizzie H. 1 year ago on Google
    I've been going to them for years. Great staff, very knowledgeable, friendly and personable. No staff has ever made me feel pressured, uncomfortable or stupid. They really take the time to explain all of your options, answer all of your questions, give you their honest opinion and are always working together with you on keeping your pet's quality of life at its best. It's easy to book an appointment, request a prescription refill and to follow up on test results. I highly recommend going here
    2 people found this review helpful 👍

  • 5/5 Stephany W. 2 years ago on Google
    I had to put my beautiful 10 year old Calico named Coco put down after they discovered her body was filled with Cancer . I knew this was the right thing to do. They gave me time alone with her before the euthanasia. And I held her paw as they gave it . My face was the last she saw before closing her eyes for good . The compassion was above and beyond . And 2 weeks later I got a memorial card in the Mail, with a clipping of her fur in the card . I never forgot their kindness . That was 5 years ago . Thank you, to the incredible Veterinarians and staff . You truly are the very best ❤
    2 people found this review helpful 👍

  • 5/5 Michelle P. 1 year ago on Google
    Accepting new patients! Caring staff, only for cats which reduced the stress on my already stressed cat. Clean office. A little awkward to access if you are from out of town but worth the trip.
    1 person found this review helpful 👍

  • 5/5 Lindsay H. 1 year ago on Google
    After 10 years of searching, I have finally found a veterinarian that I feel like I can 100% trust and is just so amazing for my cats. I cannot believe how thorough and lovely she was!! Never going elsewhere.
    1 person found this review helpful 👍

  • 5/5 Alex I. 2 years ago on Google
    Everytime I've come here, whether with my two cats or strays/rescues I brought in - I've been met with nothing but compassionate, kind and incredibly thoughtful care! Dr.Yiu shows so much care to every cat I've brought in, made them feel comfortable and walks me through everything to feel at ease. She is so thoughtful and ensures both financial needs and cat care are beyond met! Everyone at reception were so kind to answer my questions, walk me through medication steps and really show their passion and love for cats!! I couldn't say anything nicer about this vet and everyone in the office.
    1 person found this review helpful 👍

  • 5/5 Christal B. 1 year ago on Google
    We took our senior cat to Merivale Cat Hospital today for the first time today. Our cat was treated wonderful, the staff were informative and understanding. We will definitely continue to come for care going forward.
    1 person found this review helpful 👍

  • 1/5 M J. 2 years ago on Google
    Brought in a stray cat to verify if he had a microchip. He had been in my yard for about a week, and I was considered fostering or adopting him. I was told they would scan him at the front door, which faces the street. I thought it was odd, why couldn't they bring him inside? To my dismay, the technician or receptionist opened the door of his carrier and just as I asked if I should be holding him of course he bolted, crossed a busy intersection and disappeared out of sight. I searched for him for about an hour but was unable to locate him. I am livid and heartbroken. He was the sweetest thing.
    1 person found this review helpful 👍

  • 5/5 Laura L. 5 years ago on Google
    My experience with Merivale cat hospital is not as a client but as a community partner. Their staff are friendly and provide great support to our organisation the Ottawa Paw Pantry. From a client side, I've only heard great things
    1 person found this review helpful 👍

  • 4/5 Allan-Micheal F. 5 years ago on Google
    No complaints, I just feel like they are way too expensive for the average person.
    1 person found this review helpful 👍

  • 5/5 Leah M. 1 year ago on Google
    Merivale cat hospital has been our primary vet for around 2 years. The vets are very knowledgeable and great with our cat. When they consult with us they are always thorough and take the time to answer all of our questions. The vet techs/reception team is also great. Highly recommend this vet clinic.
    1 person found this review helpful 👍

  • 5/5 Roch B. 2 years ago on Google
    Very knowledgeable and caring. My cat would no longer eat for days. I consulted two of their vets and both were excellent and finally resolved the issue with my cat Maxwell. It has been over 2 years now and my cat is still doing fine. They a very careful with your pet and your wallet. I really appreciated the service they provided and highly recommend them.
    1 person found this review helpful 👍

  • 5/5 Josh E. 1 year ago on Google
    They take great care of my cats. Have given treatment options to best suit our family! Thanks for all your dedication to helping kitties!
    1 person found this review helpful 👍

  • 5/5 Kristin K. 1 year ago on Google
    The staff here are incredibly kind. I unexpectedly had to put my little kitty down and they were very compassionate. The vet didn't rush me at all and let me have a few last moments with my girl. I would highly recommend this clinic. Thank you again merivale cat hospital. I greatly appreciate you guys.
    1 person found this review helpful 👍

  • 5/5 Nikki-lee B. 1 year ago on Google
    A bit of difficulty making an appointment at this clinic as a first time client for my cat initially. Very helpful and friendly staff, who were understanding, and clearly passionate about their work. Vet technician was thorough and calm explaining during my visit regarding my cats health and pricing for visit. Very quick and easy treatment for my cat.
    1 person found this review helpful 👍

  • 1/5 Grr G. 9 months ago on Google
    I used to use this clinic regularly long ago. It was great and the vets were wonderful. Times have certainly changed. My cat needed to be seen and this clinic was the only place where I could get a same day appointment. One thing that surprised me was that during the exam, I was told to step away and another person was brought in to handle my cat with the vet. Needless to say, this increased her stress level. I've never experienced that before and found it to be insensitive to both my cat and myself. Other than that, the vet was competent. I left with a prescription for an eye problem and pain meds. When I got home and looked at the eye medication, I realized it was a human medication. I discovered that through reading the instructions inside (which had human diagrams) because the vet clinic didn't even bother to label the product or print the dosage on the receipt. On top of which, they charged me exactly double what a pharmacist would for the exact same product. I am disabled and low-income due to that. I called the clinic and asked if any further prescriptions could be sent to my pharmacist. However, since their policy is to charge $25 to send that fax, I am unable to get the medication. I was told a manager would contact me about subsidization for this med through a foundation but, unsurprisingly, have not heard from anyone in over a week. I would not recommend this clinic. After price gouging me for medication, it is clear that my cat's health is not a priority for this vet. I am incredibly disappointed to see a formerly great clinic reduced to this - a negligent approach which values money over all else and an entirely uncaring and insensitive attitude. Edit: After reading the response, I am even more unimpressed. I have an answering machine - there was no message regarding the medication and there was no email either. As well, the main issue isn't that I was confused by human medication (what a condescending interpretation) - it's that I was charged double what a regular pharmacist would charge. And instead of working with me on that, this clinic insisted on charging me $25 simply to send a fax to have my pharmacist provide that medication in future. I had already paid the inflated price once and the response was to charge me a fee in order to go with the more affordable option. Prioritizing that over my cat's welfare is very telling. As well, having two strangers handle my completely passive cat for the reasons given just shows how out of touch this clinic is. Finally, the response given is entirely disingenuous and further cements my decision to never return to this clinic.
    1 person found this review helpful 👍

  • 5/5 Melissa 9 months ago on Google
    Very through and gave good advice. Instead of asking to do a bunch of expensive tests that wouldn't grantee that they would find the issue with my cats heart; she went over options, gave recommendations and in the end refurred him to see a cardiologist. I will definitely be returning with car for my other 2 cat's.
    1 person found this review helpful 👍

  • 5/5 Josée W. 10 months ago on Google
    Always great service and friendly faces. I pick up my cat's food monthly and they're quick to respond to my request form. Wide range of qualified vetenarians on staff as well.
    1 person found this review helpful 👍

  • 5/5 Brenda B. 9 months ago on Google
    Brought my cat Allie, with kidney disease, and everyone was so helpful and caring. Sadly we had to say goodbye to her, the empathy from the staff was so appreciated. Will definitely recommend this team to anyone.
    1 person found this review helpful 👍

  • 5/5 Robert M. 5 months ago on Google
    My 18 year old Miss Ellen was in distress...my regular vet was fully booked. I called Merivale Cat Hospital and they understood the situation and made time to see her. Staff very professional and welcoming and understood the situation. Will definitely use their services in the future
    1 person found this review helpful 👍

  • 5/5 Camilo C. 5 months ago on Google
    Took one of my cats for an emergency and had a 10/10 experience. Vets are super knowledgeable about cats and have years of experience. I have now moved my 2 other cats to Merivale Cat hospital and will do my annual check-ups there. Thanks! Misha, Mia, Clover
    1 person found this review helpful 👍

  • 5/5 Peanut G. 4 months ago on Google
    The all the staff is super friendly and very helpful. The front desk staff have been amazing and helpful. Dr. Boeckh has always been very helpful and provides excellent explanations on our cat’s needs. Dr. Yiu is also very thorough an has our cat’s best interests in mind.
    1 person found this review helpful 👍

  • 5/5 Jon M. 4 months ago on Google
    They are super friendly!! Even missed my first appointment and they still were super nice when I called to rebook!!
    1 person found this review helpful 👍

  • 1/5 Jamie V. 4 years ago on Google
    From just walking in I was not greeted too kindly. A lady I think she said her name was Carol greeted me with “What’s your cat name” which I get, but she said it so plain and seemed almost as if she didn’t want to help and check me in. Then as I waited to see the vet 3 ladies the lady Carol, and 2 girls with black hair sat at the computers and just gossiped. Gossiped about clients and ones who were so hard to handle, about drama within the workplace, and completely off topic of work. At that point I wanted to leave. What topped it off was after getting prescribed medication for my cat(which he’s been on for a long time now just switched vets) and leaving upon getting home I realized the medication wasn’t even the correct dose the doctor had told me, and I was charged 60 pills when it was supposed to be 30. Just unprofessional. Great owners and vets, but their front staff I think needs better training. With this happening a couple weeks ago, I don’t think I’ll be returning, except to get my refund.
    1 person found this review helpful 👍

  • 5/5 Jose P. 3 years ago on Google
    Love these guys. They always take good care of our cats.
    1 person found this review helpful 👍

  • 5/5 J M. 4 years ago on Google
    Had a bad experience with another vet and went to Merival cat hospital. They made me feel like my baby was in caring loving hands and took care of him like he was their own pet. Even called after to make sure he was ok. Would highly recommend. The surgery went well and were on the path to recovery.
    1 person found this review helpful 👍

  • 5/5 Briar Y. 3 years ago on Google
    After my cat ate a lily, I brought him to the emergency vet and was sent home with fluids to administer to him a couple times a day. He's a squirmy little guy so that definitely wasn't easy, so I called Merivale Cat Hospital to help me out! Let me start by saying, the woman who I spoke to on the phone (I can't remember her name!) is so sweet and she did a great job of understanding me and making me feel comfortable. When I brought him in, Brianna did an amazing job of helping me understand the best way to administer his fluids, along with helping me feel better about the situation overall. Service was quick and affordable. They even followed up with me a few days later to see how my cat was doing, which I thought was super nice. I am thankful to live so close by to this awesome cat clinic!! :)
    1 person found this review helpful 👍

  • 1/5 J P. 4 years ago on Google
    Had an unpleasant interaction.
    1 person found this review helpful 👍

  • 3/5 Melanie G. 3 years ago on Google
    My parents have been going to this place for about 5-6 years with their cats so naturally when I adopted my cat I took her to the same place. My experience with MCH has been mediocre at best; constantly forgetting information, misplaced prescriptions, they've called me three different names in emails (where my name is literally in my email lol), and their reception just seems impatient.

  • 5/5 Nick K. 4 years ago on Google
    Friendly staff

  • 5/5 Ashley C. 4 years ago on Google
    Great vet. They care a lot, and listen. Reasonably priced as well, and really friendly.

  • 3/5 Ian L. 4 years ago on Google
    Good care for our 3 cats

  • 5/5 Jillian B. 3 years ago on Google
    The veterinarians are very kind and truly care about the well-being of your furbabies.

  • 5/5 Britton K. 3 years ago on Google
    They love cats and it shows .They always give excellent advice. I would not take my cat anywhere else.

  • 5/5 Mary P. 3 years ago on Google
    Excellent vets

  • 5/5 Cindy C. 3 years ago on Google
    Great staff, knowledgeable vets and a caring approach.

  • 5/5 Diana T. 4 years ago on Google
    The staff is amazing. They take the time to explain. They are very compassionate. It was a wonderful experience and I would highly recommend bringing your cat here. The veterinarians are super sweet and kind! They tell you the cost upfront so there are no surprises and you can make your decision.

  • 5/5 Ryan L. 4 years ago on Google
    Thanks for your kindness during a very difficult time. A heartfelt thank you for guiding us through a tough decision when we had to say goodbye to our sweet Alex. A huge thank you for being so thoughtful.

  • 5/5 Abhann 3 years ago on Google
    Very knowledgable and kind staff. One of our cats ingested part of a cat toy and needed surgery. They were empathetic and supportive as we struggled to figure out how to cover the cost and were beside ourselves with worry. Entire team seems to really care! They also seem to be doing a great job taking extra precautions to protect everyone during CO-VID19 (very reassuring to see) 🐱🐯

  • 5/5 Mike A T. 3 years ago on Google
    We have been using the Merivale Cat Hospital for our guys & gals for many years. Always friendly and knowledgeable, they have always provided excellent care.

  • 5/5 Joyce I. 4 years ago on Google
    I like the hospital, workers they know what they're doing, they are ready to go extra miles My cat had annual checkup,and injection to boost her immune, or her hosp always cried but l was surprised here she was happy even she was having injections she couldn't notice,we left the hosp so happy

  • 5/5 Lisa b. 3 years ago on Google
    Very understanding people. Will except emergencies without taking extra money. Saved my cat. He was on death's door and others who will not be named wanted $200 dollars just to look at him.

  • 5/5 Meaghan W. 3 years ago on Google
    Kind, caring and considerate staff. The environment is great for cats, reduces their stress. I always feel like my fur baby is receiving the best care. I recommend them completely

  • 5/5 Charly D. 6 months ago on Google
    The Merivale Cat Hospital has some incredibly caring vets, who will go above and beyond to take care of your cats. Dr. Yiu, Dr. Hughes, and Dr. van der Schaaf, especially, are fantastic, empathetic, and efficient, and always have the best interests of their patients in mind. My boys Apollo, Ninja and Erebus are always in good hands with them. They are also always conscious of the owners, and are considerate and informative, always willing to answer any questions or concerns. Additionally, they do their best to work within potential financial constraints, while still ensuring their patients receive appropriate and sufficient care. My cats have been with their clinic for, I believe, almost a decade at this point, and several times their vets have saved my boys' lives, even under what seemed near impossible circumstances. Beyond that, their reception staff and technicians are also wonderful, acting both effectively and with empathy. Their consideration and care for my cats is always evident, especially with my boy Apollo (a frequent patient). Despite his grumpiness and reputation as a difficult patient, they treat him with kindness, and remember both his name and his weakness for catnip. I truly couldn't ask for a better team to help care for my cats, and am beyond grateful for everything they do.

  • 5/5 Barbara A. 3 years ago on Google
    My stress has been lowered greatly since transfering to MCH. We moved our cats to it during a very hard time for our family, when we had to have a cat PTS after a long health battle, and during the peak of the pandemic. Since then they have helped me through getting our other cat's teeth cleaned (and two teeth removed) with no issues, even though he's 14! And have been super helpful with our rescue kitten who came to us with some tummy issues.

  • 4/5 Bryan R. 4 years ago on Google
    The only thing wrong with this place is the parking is almost nonexistent... But that's just location issues.

  • 3/5 Wayne S. 4 years ago on Google
    Read your receipt sometimes get overcharged!

  • 4/5 Chien B. 4 years ago on Google
    Very friendly staff, great services and they really do care. Quite expensive though go to hull for better prices, somtimes half the cost or more of you need surgery for your pets.

  • 4/5 Sara M. 4 years ago on Google
    Vet techs are great, as are most of the vets.

  • 5/5 Kelly A. 5 years ago on Google
    I'm so happy with the care that my skittish cat, Ginger, receives here. Everyone is so calm and gentle, which I really appreciate.

  • 5/5 Nikhil B. 5 years ago on Google
    If you have a cat, you need to go here

  • 5/5 Chelsey W. 5 years ago on Google
    The vets are very good and the staff are very helpful. My cat pooped and peed in her crate on the way to the vet and they cleaned my kitty up and cleaned out the crate. I'm also low income and they work out payment plans for me and do everything they can to reduce costs for me. Also they clipped my cat's nails for free when my cat was under anesthesia for an x-ray.

  • 5/5 Sebastian S. 4 years ago on Google
    Merivale Cat Hospital is one of the most caring vets I've ever been to. The staff are all really helpful, kind, and truly understand how much your cat means to you. Dr. Boeckh is especially thoughtful – our cat had some blood work done and Dr. Boechk called on a Sunday (their day off) to let us know of the results, just so that we'd be aware! Also, I've never felt so confident in a vet's ability and knowledge. I would highly recommend Dr. Boechk and Merivale Cat Hospital to anyone!!

  • 5/5 Dixie M. 5 years ago on Google
    We called them when our cat died even though we had never been there before. They were very kind and understanding. They gave us some of his fur and a nice paw print of his it. They were so nice and comforting on one of the worst days of our lives. The customer service is excellent here and they went out of their way to help us feel more comfortable. I would gladly take my cats here.

  • 5/5 Debbie O. 2 years ago on Google
    Excellent care from Dr, Hughes. Nice to have vets that specialize with caring for cats.

  • 4/5 Monika P. 4 years ago on Google
    Always friendly staff who are knowledgeable and helpful. Vets are wonderful, kind and caring.

  • 5/5 Neil O. 2 years ago on Google
    Still can't enter the building but they answer the phone and door reasonably quickly.

  • 5/5 Phillip W. 4 years ago on Google
    Great the staff are very friendly and they take your cats health very seriously.

  • 5/5 Sue H. 2 years ago on Google
    Excellent caring service. Our cat got the best care. This will be our cats vet going forward.

  • 5/5 courtney c. 4 years ago on Google
    A great team. Very supportive during difficult times and even when the fur babes are doing great. Feels like the genuinely care about your fur kids and your well-being. Always grateful for the wonderful staff at MCH.

  • 5/5 Alexander C. 4 years ago on Google
    The doctors here are great. I mostly deal with Dr Hughes and she's one of the nicest caring persons I've ever met. They're prompt with any appointments so you won't be waiting long. If you have a cat, this is the animal hospital you should be going to.

  • 4/5 Rob S. 4 years ago on Google
    Friendly staff.

  • 5/5 Ludmila K. 4 years ago on Google
    I love this place! Service is great and very nice staff!

  • 1/5 Shadman Z. 1 year ago on Google
    Edit: I’ve been here twice and both times the vet told us they would email us with all the info that we needed and absolutely nothing. For either visit. It has been over half a year Earlier review: They really care about cats. Gave us all the different options so we had a choice of treatment (we went with what vet recommended) Nothing bad to say about the experience

  • 5/5 Lisa H. 4 years ago on Google
    I'm so grateful for the compassionate, expert care when my beloved old cat reached the end of her life. She deserved a stressless, peaceful death and that's what Dr. Beck and his assistant provided.


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