We made an appointment to put our 19 year old cat to sleep at our home and they gave us a 2pm slot saying it would be probably 2 but between 2 & 5 if there were an emergency at the clinic. Well 2pm came, then 3pm, then 4pm, then 5pm and still no vet. All the young adults who grew up with her were waiting with her for the afternoon and had taken off work to say goodbye. We called them and it seems they completely forgot, the vet arrived around 6 and gave a half hearted apology with everyone already in tears from the ordeal. Prolonging our agony and tainting the whole already awful experience. Don't choose this vet! Terrible experience. No respect for their patients and the families :(

I would strongly advise against the services provided at the Lansdowne Animal Hospital. My interactions with the staff and primarily, the lead veterinarian and owner were a disservice to our beloved pet and animal community. I had brought my Miniature Goldendoodle for his neutering procedure (a very routine procedure conducted by all vets every single day). After inquiring and requesting an update mid-day, I was informed via phone by the surgeon and owner that his artery had collapsed mid-procedure due to a “device malfunction”. Upon further conversation, the vet shared that this had occurred two times prior and the machine “should have worked this time.” In shock over the phone, I requested to meet the vet to better understand the complication. Upon meeting the vet at LAH, the conduct was extremely unprofessional and a general lack of empathy you may appreciate and expect in these circumstances. The vet advised me that as a favour, he would not charge me for the additional surgery he had to do as a result of the device complication. Upon requesting a full refund, the vet advised that me and my dog should no longer be clients at LAH. He also emphasized that the machine cost him $10k and would result in a loss of income if he did not utilize it. He repeated this several times. In simple terms, he attempted to “dismiss” me from his clinic. Unprofessional, unethical and generally, a nightmare for me. I did not receive informed consent on the procedure, the specifics of the procedure and the two previous complications in using the device. Please do not take your pet here. I should note, the clinic refunded me per a follow-up letter I had sent. No apology, nothing further. Edit: per the response below, I stand firm that I would strongly advise against taking your pet to LAH. My opinion remains that if even one pet had to be treated due to an equipment failure (in this instance, there were two prior pets I was informed of), then the equipment should be halted from further usage. I understand procedural implications and risks associated, but this "risk" could have and SHOULD have been avoided if the intentions of the veterinarian were sound.

We have been clients of this clinic for about 2.5 years now, at first this clinic was amazing! But it seems the turn around here has been slowly catching up to them and it feels as if there are new “Head Vets” every other month here. The new vet Dr Bijan Iraei failed to disclose my 4 month old puppies Lyme disease diagnosis and we had to follow up not once but FOUR times to receive the results of her blood work; after being guaranteed that we would have them within the same evening. I truly believe that if we did not follow up as much as we did we would still be awaiting the results of her positive Lyme disease diagnosis. (It took Dr Bijan Iraei 5 days to review the results and we had to follow up with him to receive the results.) I strongly recommend seeking vet care for your animals elsewhere. Update: Doctor was very apologetic and offered us compensation. Still wouldn’t recommend unfortunately based on our experience. But we appreciate the gesture and them trying to fix their mistake. Update 2.0: ah the classic excuse response, it’s funny how you also failed to mention that you provided us with these “unrealistic” expectations. You were the one that told us we would here back that evening but instead took 5 days, if 30 minutes of your time is to much to give to a paying client I am very glad we are done dealing with you and paying you. Also, the false statements on our pets medical records is borderline illegal. From the most recent review I’m sure the CVO will be well aware of who you are and how you run your practice.

This veterinarian hospital is absolutely the best I've ever been to. I am a Bengal breeder and I have been to a variety of veterinarians to get the exact services that I need, the experience from the Veterinarian that I need and want, decent and fair prices and I wanted to be sure that the Veterinarian and their staff is genuinely nice and provide me with excellent customer service. They have provided all of that and more. I am more than happy with this vet hospital and I plan to stay for years to come.

This hospital is really very unprofessional. I have been taking my dog ​​for a health check here. But the problem of the lungs has not been checked. Caused him to leave me last month.

Was working with Dr Iraei for a whole year and he seemed like a good vet but then as soon as a problem came up he didn’t take any accountability, released medical records without my consent to another person, blamed me for a kitten’s death without any reasonable proof and then kicked me out from being a client there. I breed bengals and after taking a kitten to him for a neuter the kitten died within a week, this kitten was very healthy before the surgery. The kitten’s new owners were devastated and asked Dr Iraei what could have went wrong with the surgery and instead he tried to cover up for himself by saying the kitten “probably“ had underlying genetic issues. You can’t just say that without any proof of this and then go and disclose unrelated medical records of the kittens siblings without the consent of the owner. This is unethical and a breach of my confidentiality agreement. In addition to this- I replaced this kitten immediately and this so called doctor still decided to just discharge me as a client. He is disrespectful of people’s time also, will always make you drop off your animals and go back after he sees them “when he has time”. The point of booking an appointment is not to have to take time out your day and more gas to go back twice. Don’t recommend. Update: Now the vet is responding with more lies. He absolutely did disclose unrelated medical records via email to my client. They were provided to me and I saw them. All of the drop off appointments were not emergencies, they were always for vaccines as well. Vaccine appointments that I would book far in advance but my time was never respected. The bloodwork that he is referring to was in fact discussed with me and there was nothing for him to make claims about it being a genetic underlying condition.

VERY disappointed with Landsdowne Animal Hospital. Client for over 3 years and let them know my senior cat won't eat.. They can "try" and fit me in.. In 2 weeks. Ridiculous!!! ***UPDATE*** After closing my file with Landsdowne in early September and having Dr. Bijan Iraei call to follow up on the lack of communication at this practice, I recieved a phone call reminding me I had an appointment with my pet for tomorrow, November 18th. Unfortunately, my pet passed away within a month of what they deemed a "non emergency" so there will be no appointment, however there seems to still be a problem of miscommunication since I have closed my file with them just over 2 months prior.

I've been with Dr. I and Lansdowne for 5 years, through two terminally sick doggies and now with my new puppy. They were STELLAR during my two dogs' sicknesses and always provided the most practical and cost effective treatment option. And when it came time to say good bye to my two furkids, the staff was absolutely fantastic before, during and after the process. I really can't say enough about this clinic. I'm just so happy I found them.

I have been going to lansdowne animal hospital since late last year when my cat had crystals in his urine from stress of moving to a new home. I went to another vet which diagnosed my cat with alopencia which I knew was bogus as my cat was in pain cause he kept crying. Lansdowne pinpointed the problem and confirmed my cat my cat didnt have a licking problem. Dr.Cady is such a warm and kind yet who loves seeing me and my cat Sterling. I have to say they are a very kind and understanding vet practice and I like that they only assign one vet per patient as it's the best way to get the best treatment for our pets. Thank you for your service to Sterling and I!!

A couple of months ago, I wrote: I cannot say enough good about Lansdowne and all the people who work there. I was very worried about my 11 year old Rottweiler but the calm manner with which Dr Iraie explained the results consultations assured me that even after six consultations he would identify the problem and appropriate treatment. He even called me evenings and weekends as results came in. This is a most compassionate service for both pets and owners. Thank you Lansdowne!! I'm writing again, December 13th to add that I continue to be more than impressed with the excellent care and attention at Lansdowne. Dr. Iraie is extremely knowledgeable and manages to explain my dogs conditions in a very humane and easy to understand manner. Thank you again very much.

We have received great care thus far for our little Cash! Since he was fixed recently, Dr. Cady has checked in several times to make sure he is holding up. She also called me right after his surgery to update me on how everything was going. The vet tech, Jessie, was very kind and informative too. Overall, I saw a clear love and respect for animals there. I look forward to bringing Cash back in the future!

So, so, so impressed with this place! I took my dog here for her annual check up and vaccines (new client), and everyone was so nice and non judgmental. My dog was a very nervous and did display a bit of fear aggression. All staff handled her with care and gave me the option to stay with her or step out. It was pretty stressful for me, but everyone assured me it was fine. My dog was rewarded with many treats afterwards to make it a positive experience. No one rushed to hold my dog down, and they took the time to try various options before resorting to it. Can't say enough good things. The price was also less than i anticipated. I walked out spending less than $150! Thank you LAH!!!!

I have been taking my dogs here for many years. The current vet, Dr. Iraei, is very caring, knowledgeable, honest and empathetic. Dr. Iraei is patient and always takes time to answer questions and offer treatment options where relevant. He is comfortable talking about costs and realizes that this is an important consideration for his clients. I highly recommend Landsdowne Animal Hospital.

I took my cat for a general checkup and an update on her vaccinations. The staff and doctors were very professional and courteous. Overall, a good animal hospital. 👨🏿‍⚕️ 🐈💉

I am always seen on time. Never have to wait. Diagnosis and treatment plans are clearly explained by Dr Cady. Fees are very reasonable.

Going to the vet doesn’t have to be painful! Everyone we have met is amazing, caring and professional. Would 10/10 highly recommend to anyone looking for a vet. We have two animals (kitten and puppy) with them.

Adopted a 4 month old kitten who needed her first set of vaccinations. I had a difficult time even finding a vet that was taking new patients. Lansdowne animal hospital was able to get us an appointment within the week and worked around my busy schedule! They made sure she was healthy and they were extremely caring. I would definitely reccomend this vet. They clearly care alot about animals, their health and wellbeing.

Thank you Dr. Reza for taking us in today after my dog's ear was injured in a dog fight. So gentle and compassionate and taking care of her so well. I am so grateful! All the vets at this office are so lovely.

I am so so happy with the service I have received at Landsdowne Animal Hospital. They are some of the most kind and caring people I have ever had the pleasure of meeting. When my pup was spayed, I was a little nervous as I had never been through the process before and the staff was great in making me feel comfortable and even sent me pictures throughout the day and updates of how she was doing. The weeks following the procedure, Dr. Cady was great with checking in and making sure everything was running smoothly. I must admit, I contacted her quite frequently with questions and concerns and she would respond quickly and ease my worry. I am so lucky to have found such a wonderful place to help care for my pup, and I truly recommend them!!

Caring, compassionate staff and doctors and reasonable prices. Dr. Cady is wonderful and she obviously cares very much for her patients. Can't say enough positive things. My pup is a big baby and they make sure he's comfortable every step of the way.

They care about your animal and are so compassionate. I love Dr. Iraei. He is very honest and thorough. When our dog was diagnosed with Lymphoma, he gave us his most honest opinion and suggestions. We have said goodbye to our sweet dog, but will always be grateful to our veterinary care at Lansdowne Animal Hospital.

Im a long time customer of Landsdowne, my dogs, rabbit, hamster have all been well taken care of. I made the mistake of moving my dogs file to another veterinary hospital. My dog developed a health problem and the quotes i was getting was way, way to high,,, i brought him back to Landsdowne where i was given a reasonable quote which included the test to diagnose. Test came back positive for cancer, inevitably I had him put down. Im back as a client, wont make that mistake again. You guys and gals at Landsdowne Animal Hospital are the best...

Exceptionally knowledgeable & friendly staff, peaceful environment, and extremely fair prices. Wouldn't go anywhere else!

Without Dr. Iraei my dog would have died! After numerous vets could not diagnose what was wrong with our dog Teddy, Dr Iraei discovered that he had a rare disease and ultimately saved his life! I would highly recommend Lansdowne Animal Hospital!

Sweet and considerate the vet spent a considerable amount of time with us. Explaining the different vaccines as well as things to look out for with a new puppy. Truly cared and very informative.

My partner, dog, and I all highly recommend Lansdowne! At each visit, everyone (vets, vet techs, specialized surgeon, front desk staff) has been very professional and kind. Our dog is very small, and they put our nervousness at ease before her spaying surgery, which went smoothly. All her vaccines and flea/tick prevention medication have been administered with no issues. They show how much they care about our dog when interacting with her. Thanks very much to everyone for the work you do!

Lansdowne Animal Hospital really don't get enough credit. Used to work there and can honestly say that their quality, compassion, and honesty is unmatched!

Bad experience here! Called Monday afternoon and said I needed prescription refilled for cat by Wednesday morning latest. The receptionist says no problem, will be ready and she'll call and leave me voice-mail. By Wed noon, no message, I call, takes 15 mins to get through. They know nothing about prescription refill. I asked for clinic to cover prescription cost due to inconvenience, office manager refuses, tells me I'm lying about what the girl said on phone Monday! The girl I had spoken to denied having that conversation with me! How rude can you get. So now in their reply to this review they accuse me of lying again. I was a regular customer here for over a year. I KNOW what I said to their receptionist that day. SHE is lying. If they document each call as they claim, why didn't they have any knowledge of my prescription request when I called back Wednesday? See, they're lying! And this isn't the first time a receptionist there was incompetent, it's only the first time I'm reviewing them, bc I've finally had enough of terrible service.

Due to Covid I was not able to deal with Vet directly no problem as a check and spay surgery. I have used this Vet since 2006 for 3 pets and was very happy. But now I feel taken advantage of, the upselling was ridiculous. Always recommended - unnecessary and by rejecting EEG, blood work, cone I managed to save $700.00! But most upsetting was I was sent home with an anti anxiety/ chronic pain medication to give every 12 hours for 5 days! It was a regular spay surgery and why would I dope up my cat for 5 days. She is healthy and in good shape day after. Communication was done only with Support staff, all very friendly but not instilling confidence as their answer to questions were robotic. Sadly I will be looking somewhere else as my trust has been lost. The surgery was done well, clean cut and stitches.

Super happy client of Lansdowne Animal Hospital. Most recently brought in my eight year old schnauzer for a teeth cleaning / extraction. The entire experience, from the initial assessment weeks prior, to getting moved up to an earlier slot when they had a cancellation, to the work itself, to communication during the procedure, to the discharge/instructions, was flawless and extremely professional, and a great value as well. I couldn't imagine any way that the experience could have been better. Many thanks to the entire team for taking such good care of my boy, and me!

My family and I have been coming to this clinic for years now, from my childhood dog to my own two pups now. We are always treated with respect and kindness by all staff, the receptionists are always friendly and the vets always take time to explain all the ins and outs of their care. I have recommended this vet to many friends and am happy with the services provided.

I will always speak highly of the service I receive at Lansdowne. My cat needed urgent care and after not being able to be seen overnight at the 24/7 hospital, Dr Iraei squeezed my cat in for an emergency appointment within 2 hours of me calling, even though the office was fully booked. They certainly did not have to do this and would’ve been well within their rights to refer me back to the 24/7 hospital. This clinic has time and again gone out of their way to help me and my beloved (yet accident prone) cat, and Babka and I are truly appreciative. Thank you Dr Iraei and the rest of the team!

Got great care here for my cat when he broke his leg! They’re very welcoming and really did seem to care about my cats (plus they always put a little design on cast which was adorable)

Customer service is not consistent. Information communicated seems to differ between reception and vets/techs. They wouldn't let me go in with my dog for appointments until I insisted. Something doesn't seem quite right with this clinic. Shop around, for your pet and your sake before coming here.

Has become my preferred choice for dog care. Also of note, tech staff are especially excellent with the animals and owners alike.

I have been going here for over 15 years, compassionate staff and I like their new location. Dr Cady is super friendly and has been great with my sick feline. She has recently moved on and I believe works part-time there now. Hopefully the Vet that takes over his cases will be just as great

Dr I is wonderful. The whole team was so thoughtful when we had to put our beloved pet down after a battle with kidney disease.

I like this place but how can you close at a time when people are just getting home from work and expect anyone to be able to get what they need. I just drove 40 minutes through traffic after work just to find out you didn't update your hours online and now I cannot get my pets food anymore... Sincerely, an annoyed customer.

Taking my many animals to this location has always been easy and stress free. Despite them all being fractious, I manage to get through appointments without even a growl from the worst of them. The doctors are always willing to go above and beyond. Highly recommend if you’re an experienced pet owner or a first time pet owner.

I have been a client at Lansdowne Animal Hospital since November of 2020 and have continually been disappointed in the services. The staff clearly do not communicate with one another, do not care for peoples' pets, and consistently make you feel like a complete inconvenience (especially at the front desk). January 2021: Prior to being spayed, my puppy had no care in the world having her nails cut – she would lay on her back and fall asleep while I was cutting them. After being spayed, she hated having her nails cut and to this day, puts up the biggest fight when I try to do her nails. I have resorted to getting them done professionally (Kay The Dog Whisperer – 10/10). Since I was not allowed in the clinic due to their covid measures, I can only wonder if something prior to/during/after the procedure happened, resulting in this intolerance to nail cutting. August 2021: After a vaccination appointment, my dog was returned to me with a bleeding dew claw, broken at the quick and jammed at a 90 degree angle. I called Lansdowne Animal Hospital regarding the issue and their suggestion was to pay $27.29 to have them cut the nail (an additional fee upon hundreds I had already spent over the prior two weeks for their services). After several back-and-forth emails through which the vet tech (Eliza) and practice manager (Khala) attempted to evade their employees of responsibility by shifting blame and minimizing the issue, I was offered to return to the clinic to have the nail removed without cost. At this point, it had already been FOUR days since the initial damage. I went in and was treated with what felt like performative kindness by the staff. Ever since this incident, I have felt shaded by the staff anytime I correspond over email or go in. August 2022: I had exchanged several emails with the staff at Lansdowne Animal Hospital earlier in the year requesting specific bloodwork for my dog. It took lots of back and forth for them to even understand what bloodwork I was requesting and to provide me with a quote. I booked an annual check-up appointment for August 19, 2022 and had requested that the bloodwork be added to the appointment. Melanie at the front desk emailed me confirming that the bloodwork had been added to the appointment. During the appointment, the veterinarian suggested changes to the bloodwork, saying that some of what was requested was not necessary. I agreed to these changes, which just involved not doing certain of the tests, and was given a new quote. Shortly after taking my dog to get the bloodwork, they came back saying that they did not actually have the right tubes for the bloodwork they had scheduled me in for and informed me that I would need to come back if I wanted it done. I was then charged an amount inconsistent with all previous quotes. Further, they told me that the next appointment – to do the bloodwork that they were supposed to do that day – would be an additional cost, higher than all previous quotes. When I questioned the receptionist and vet tech, they were stumbling over their words and were not able to provide me with a definite answer regarding the significant cost increase – they just kept pointing at the terminal, motioning me to pay. Time and again, there have been instances of negligence, lack of due diligence, and shifting of the blame onto the client. These are just a few examples of such instances. How, within two years, can so much go wrong at a place you are supposed to trust with the health and safety of your pet? I am switching vets and do not recommend Lansdowne Animal Hospital.

Great service and it was very affordable. Very happy to have brought my HuskyLab here. The vet was also very friendly and patient with my dog. Highly recommend

We had issues with our previous vet and Lansdowne had a spot available for our dog. The Dr really looked after our dog and my bf and I are really impressed by their care. We are super grateful.

Friendly staff and doctors! I am a first time pet owner and Landsdowne animal hospital has helped me so much in navigating my animals and the health issues that they have faced. The staff respond quickly and have always been friendly. They also take the time to explain what they are doing to my pets and what they are looking for!

Amazing experience here! Dr Cady was so amazing, caring and all around a great vet. I'm very satisfied with the care and would recommend to pet parents.

I found the car park at the back today... and ample spaces. Love that because it is a busy street. Wonderful vets. Cring and attentive.

I went to Lansdowne animal hospital for the first time last Thursday (I switched from the Walkley Animal Hospital due to limited transportation on my end), and they treated my Sheltie and I with the greatest respect - both the vet and assistant were so friendly and easy to deal with. They addressed all my concerns and it seems like they genuinely care for my dogs health. They do not overcharge for their services, and the facilities are absolutely spotless and new! I’m so happy I switched and can now walk to my vet. The team is amazing!

The staff were very sensitive to Tribble's problems with nail trims...some medication before the appointment really helped reduce her stress.

They always take great care of Nellie!

The doctors and staff are knowledgeable, friendly, and are the most compassionate people I've met. These people are special in so many ways. Make an appointment for your animal's checkup and vaccinations with Lansdowne Animal Hospital. They care and your pets will be happy!

Do not bring your pets here, there are far more skilled, knowledgeable, and caring veterinary practices in Ottawa that are worth your money. In my opinion, the staff and veterinarians are here to run a business (which it is, and that's their prerogative), but they don't seem to genuinely care about the animals or their wellbeing which is something I personally look for in my veterinarian.

I love this vet clinic and they love my finnick they always go over and above for me and if it wasn't for their loving team I would of had to surrender my baby. Thank you doctor Kate and the rest of the team for everything you have done for my little finnick and treating me like a human being and not judging me for having pets on a fixed income like other vets have in the past.

Wonder people, super organized, reasonable prices, good parking in the back of Sunnyside Ave. Love them.

Nice animal hospital. Doctor here is very professional.

This is a great animal hospital. The staff are responsive and professional and the care is outstanding, despite these difficult times. Thanks for sticking with it and stay safe.

(Translated by Google) Sent the Austrian family (Original) 带派了奥家人们

Friendly and knowledgeable staff. Safety covid protocols in place.

We have been going to Landsdowne Animal Hospital for years with 4 different dogs and they are fantastic. Highly recommended.

Excellent service! When the meds got forgotten upon pickup the vet came and dropped them off to our home. Highly recommended.

Best vet service and price. These guys really care and know what they are doing. Thank you

The new location is fabulous, very modern and sanitary. The staff and veterinarians are amazing, loving and kind.

We take our four cats to Dr. Iraei at the Lansdowne Animal Hospital. We've had teeth cleaning (very important!), teeth extractions, blood work, x-rays, tests for thyroid/kidney function, regular check ups, etc. We trust him and the staff there completely with our feline family members. He is a very knowledgeable and experienced veterinarian. The staff is lovely, very helpful and friendly. They don't push products or services, and their fees are very reasonable. We highly recommend them.

Thanks for helping me with Budd always great service very helpful. Awesome staff very friendly.

Caring, compassionate staff and doctors and reasonable prices. I was so impressed with them last Monday, January 22nd, 2018. They saw my dog at the end of the day even though they were extremely busy. My dog is not easy to handle and they were fantastic with him. They went over and beyond the call of duty. Thank you so much

I recently brought my little guy to the Lansdowne Animal Hospital for his knee. I had been to another vet prior to this visit, and it seemed to be a medial patella Luxation and would require a 2000 dollar surgery. We went to get a second opinion at the Lansdowne vet and I'm sure glad we did. Not only are they super nice and patient with my dog, but they are also very thorough. Dr. Bijan Iraei really took the time to feel out his knees and asked to have an x-ray done. Which makes sense because they'd have to do surgery to fix it... but it made me wonder why the last vet didn't even bother asking to have x-rays done, which tells me I made the right choice getting a second opinion. After reviewing the results, Dr Iraei suspects that my dogs injury might be something else and may not require surgery. We're currently waiting on the results. Just to show you these guys really care more about the animals, rather than the money in your pocket.

The staff is fantastic and the service has always been top notch. I always know what they are doing and there is no surprises when you get ur bill. Teddy seems to like it even though they chopped off his nuts.

I love this clinic!! I have been taking my dog there for since he needed his very first set of shots. All of the staff are super friendly and always so helpful. Recently my dog had a double surgery and the staff were so accommodating to him and always kept me in the loop throughout the day to see how he was progressing. They are very thorough and understanding. I never hesitate to take my dog there or leave him there because I know he is the best hands possible. Even after moving 1 hour away from Ottawa, I make the commute because the service is that great :) I highly recommend!

The staff was very nice and were able to handle and examine my cat who has been known to get the best of multiple vet techs due to fear agression. When during a home visit my cat became too aggressive for the exam to be finished, I was credited for the vaccine and exam (even though the vaccines themselves were wasted). Very correct prices and a willingness to provide options for pets with behavioural issues, which his very appreciated. The place is small but frankly I prefer that fewer barking dogs and loud noises and little to no wait. I will definitely go back.

All staff is super nice. They're always willing to try to find answers immediately which is important to me. Dr."I" is absolutely knowledgeable in many aspects that pertain to my pregnant queens needs before during and after delivery. He has spayed and neutered my kittens and there has never been an issue. I especially love that he contacts me personally and he gets other opinions before giving me his thoughts in regards to rare issues. My cats are seen quite quickly. Never much of a wait. The only thing I wish would change is the parking. It's pretty tight back there but I'm certainly not going to give up the best veterinarian in Ottawa because I don't love the parking situation!!

I have had to put my almost 15 year old cat to sleep last Thursday and it was important for me to take the time to write a review of the outstanding support I received all week from Dr. MacDonald. As my cat's health declined rapidly during the week, Dr. MacDonald took great care of him and he methodically and logically walked me through the various possible steps that could be attempted to make my cat feel better. He was considerate and thorough which enabled me to make informed decisions. He remained cost conscious during this process advising me of all that could be done and guiding me through finding the best path forward in my circumstances. This brought me a place where by Thursday, after the few things we tried did not provide the hoped for improvement, it became obvious that the only considerate thing that could be done at this point was to put my cat to sleep. Dr. MacDonald found the time to squeeze us in at the end of his day, walked me and my kids through the procedure, answered the very many questions from my son and was a constant presence for us all during this very difficult time. His support and dedication clearly went above and beyond and his true love of animals transpired at every step. While this was incredibly difficult, I am so glad we had Dr. MacDonald to help us. The way in which this was handled is what enabled my kids and I to have closure.

I have taken my pets here for years and the experience has been incredible. All staff are so compassionate, empathetic, accommodating and kind. Not only is the customer service (for my and my pets) great, but the price is reasonable and I never feel ripped off. I will be taking my pets here for many more years! Highly recommend.

My dog recently had knee surgery at Lansdowne Animal hospital, and I cannot say enough about the excellent care she received. They treat your pet as if they were their own. This is obviously a very stressful time for both pet and human, and the level of care they took with both of us, providing me with updates, and sharing with me how she was doing throughout the procedure was above and beyond. My dogs vet tech Katie was absolutely wonderful, and I felt as though she were being treated the way she would have been if I were with her.. with lots of love and attention. The post care instructions were explained clearly and simply, and everything was easily documented for me to follow at home. I also know if I need anything while she is recouperating I can call and they will be there for me. I am so grateful for everyone at Lansdowne Hospital, and highly recommend them to anyone.