I took my cat there for a nail infection. I don't have a car, so I had to pay for the ride there and back. At the clinic, the vet prescribed two medications, one of which they did not have in stock. Therefore, we decided to order the medication from an online pharmacy so it can be shipped directly to our house. This way, we wouldn't have to pay for another trip to the clinic. Fisher Glen missed two different attempts from the online pharmacy to contact them for the prescription, and when they were finally reached, they refused to give the pharmacy the prescription without charging us $37. We paid $215 for the vet visit which included the vet's assessment and prescription. This extra cost made zero sense and was not disclosed to us at the time of the visit. This is absolutely dishonest behavior and I will not recommend this clinic to anyone. Update: we contacted fisher glen as they instructed and was told yet again that the prescription fee must be paid in order for them to authorize the medication to the online pharmacy. Note that we already paid for the vet's assessment of the condition and her prescription, and at the time of the visit, the clinic did not have one of the meds we needed in stock. They made no effort to rectify the situation. This type of treatment towards a long time customer is absolutely appalling.

Great vet, and love that they support the Ottawa Stray Cat Rescue.

Dr Baar and Dr Gates and staff are like family. We have taken our dogs to Dr Baar for twenty years and more. We can't say enough about all the staff who are professional, knowledgeable and caring.

Our cat's health had taken a turn for the worse and had to be euthanized immediately. We contacted numerous veterinarians, none of which were interested in my dilemma. I decided to go directly to the Fisher Glen hospital unannounced. They understood my dilemma immediately and took care of our cat. This will definitely be our got o hospital for our other cat. Thank you for all the support and the roses. Very thoughtful !!!

Where do I even start! The team at Fisher Glen has been absolutely lovely and amazing to me and my girl Cuddles. I can assure that they do everything they can for your fur babies, as well as to the pet parents themselves. They are very well trained to handle Cuddles "spicy and queen-like" attitude, super knowledgeable when it came to diagnosing her many different types of health issues, and providing many next step options to us. I can't thank them enough for checking up on me and Cuddles after each appointment, calling me to see how she was doing, and reassuring me when I started having to make the tough choices. They allowed me time to say my goodbyes, and provided such amazing support to me and my partner during and after our final goodbyes. I highly recommend this wonderful team to anyone looking for an amazing vet clinic!

So sweet with my nervous dog. They FaceTime so you can watch the appointment even though you can't go in. They were very thorough and made sure I knew exactly what was going on and what options were available. Clearly care about your pets

My little guy had an ear infection and we ended up getting an appointment the same day that we called. We appreciate all the help and the amazing staff at Fisher Glen! The appointment went well and we were able to watch our guy from an iPad they provided us since we were not able to physically go with him due to COVID, which is rad! I would recommend this establishment 100%. 😄

The process of booking/seeing the vet was very quick and easy. Almost everything was explained through the phone (potential illness, treatments and cost estimates) so I got there prepared. The vet and staff were also extremely nice and answered all of my questions (I’m a minor some wouldn’t take me seriously). Their price range is also pretty reasonable which was great. Overall great place and I could feel that my kitten was cared for. (minus one point because they misspelled his name and called him all kinds of different variations lol) Edit : still got his name wrong haha

The staff at Fisher Glen Animal Hospital are extremely kind and helpful. They understand the nature of your call, urgent or non-urgent, and they have always accommodated my requests. I highly recommend Fisher Glen Animal Hospital.

I moved to this local “neighbourhood” vet practice 5 years ago when I was displeased with the level of service provided by a larger clinic. I have been nothing but pleased with the professionalism, empathy and high level of care provided by Fisher Glen AH. I recently had to bring my dog to an emergency clinic and was again reminded how like night and day the experience can be. Our recent annual checkup was thorough as was the follow-up care provided when we had to schedule an urgent follow-up to the emergency clinic appointment. I hope that the recent purchase of the clinic will not impact what FGAH does so well. Thanks to all the staff and veterinarians - particularly Dr. Betnaza who we have seen the last few appointments.

Amazing! Best, caring accommodating service. They love my fur babies almost as much as me!

Been taking our dogs here for about 13 years now amazing staff n place to go.

Great vet that really cares about the animals they call patients. My dog Toby wouldn't be here today if not for them. Eternally great full and never afraid to recommend them.

Great care and a welcoming staff... compassionate and understanding.

Always great care & follow up wonderful people

Family vet for years Dr's and staff know u personally and are always available to help

Simply the best!!

The actual veterinary services have always been good in my experience. However, I recently needed to schedule a dental cleaning for my dog. I was quoted a price in Feb 2022 that was 39% higher than a quote I was given 14 months earlier for the exact same service. I called the clinic to inquire and was told they were matching Ontario suggested fee guide. My previous visit I was also billed separately for a service that I had formerly received free as part of the annual check up. The clinic was recently bought out by a large corporate veterinary organization (2 years previous I was told on the phone) but I was assured this had no impact on pricing. I would suggest that the staff and service are still good. But a push is on to squeeze the maximum $$$ out of their clients for the new corporate owner.

Such a wonderful place with amazing staff that clearly love what they do. I've been bringing my mastiff mix puppy Doug there and the care has been amazing. Not even considering looking at other options right now. Even Doug loves it there and he's getting stabbed with needles every single time.id recommend this team to anybody.

I have a 20 yr old cat who became unwell last week. Lewis had symptoms of a upper respiratory infection and responded well to saline and warm compresses. The staff at a Fisher Glen provided me an appointment in less than a weeks time and followed up by phone the next day. I’m from the Perth area but, now reside in Ottawa . The staff were exceptional and demonstrated kindness, support and direction on how best to treat him pending an appt. A big thank you for exceptional care. You have a new client in Ottawa.

So kind and helpful. They will even answer your questions over the phone and email to potentially save you a visit or encourage you to come if there is something potentially serious. You can tell that they really care about animals and their customers

Lovely, caring team

We've been visiting Fisher Glen Animal Hospital since they first opened. Always professional, friendly and caring, this clinic has a warm and helpful staff. There is not enough room here to write about the generosity they've shown us over the years. I feel so fortunate to have our furry friends cared for by compassionate people who truly love what they do!

I have been a client of Fisher Glen Animal Hospital for years. I first learned about them through their collaboration with a local animal rescue. They are always attentive, kind, professional and extremely knowledgeable. I never feel rushed during appointments; they always take the time to answer my questions and are always incredibly caring and gentle with my animals. I highly recommend Fisher Glen Animal Hospital.

I needed a vet doctor to examine my cat as I was worry of her health. The vet doctors there very accommodative as I received an appointment the same day. It occurred that my cat needed immediate surgery and these doctors have done amazing job! Thank you for taking my cat so quickly and removing an obstruction from her stomach!

As a person of disability taking my pets to the vet can be one of the hardest most mentally draining processes as my pets are like family and I worry about them like a parent would a child. I have to say not only did they make my pets that usually do not want to be calm feel safe,but the love they showed them filled my heart with joy knowing they treat them as if they were there family. As well as treat me with compassion and the care that most places seem to lack. 10/10 recommend . Ps they caught a case of ear mites that citegate vet missed. Adopted a kitten that had been checked by citegate vet,took the kitten to fisherglen vet and they noticed the ear mites that the other vet had missed. Was so happy that they were competent and caught it so that my kitten wasn’t suffering.

I would recommend Fisher Glen Animal Hospital to my friends and family. We have had nothing but pleasant experiences bringing Penelope (our Jack Russell Terrier) to Fisher Glen since we adopted her in December. The team is friendly and knowledgable (always answering my many new dog-mom questions). They treat Penelope like she is one of their own. We recently had Penelope spayed at Fisher Glen. Katie and Dr. Betnaza answered all my questions and kept ongoing communication throughout the whole process to help ease my worries. They even followed up multiple times after the procedure to check-in and see how Penelope was doing. 10/10 service!

Very nice and helpful staff. As a new pet owner they felt trustworthy, until it came time for my young male cat to be neutered and they quoted me almost $1000 with a microchip (over $700 without). Being a first time cat owner I thought this was a normal price. However after calling around and getting various quotes I realized it was severely overpriced compared to other places quoting between $500-$600.

I’ve been trying to get my two dog family in since the beginning of March & the staff has not been able too book two dogs, I’m now a month late for vaccinations & HAVE A CANCELLATION CHARGE?! This vet office isn’t logical, I’m a young adult trying to help her dogs while you steal my time & money. Not impressed. Not my fault that for the third time both my dogs were not booked. Will be most definitely finding a new vet as NOTHING was done to help me, instead you charged me. I do NOT suggest this vet for multi dog families.

A fantastic and kind staff, so experienced, patient, and eager to help with anything. Even though my poor kitty is terrified to go to the vet they're always very good at keeping her calm and always compliment her behavior (and coat!). Thank you for making something stressful into something extremely bearable.

Very helpful, and considerate of your pet and financial situation. Great staff that know what they are doing.

Thank you for treating Echo today. Excellent care. Lucky puppy. No he is asleep 😀

These guys are so incredibly friendly and helpful. I live in Westboro, which is quite far away from the clinic, but I don’t even care because I love the service I’m getting. I am certain that they care about my little boy Sushi as much as I do and I’m thrilled about that. Keep being the awesome people that you are!

The staff at Fisher Glen are always super helpful and friendly! We have been taking our cat and dog there for 3 years now and we always feel like we are in good hands. During the pandemic they have been very diligent and careful with the social distancing and mask wearing. They are always ready and willing to help with any quations about our pets health. Highly recommend this vet to anyone with a furry-baby that they love.

Professional and personalized care for your pet! The pets of our family all go there.

We have used Fisher Glen Animal Hospital to treat our pets (2 cat and Teddy- poodle). We have always found them polite and accessible but, more importantly, aware of our pets, their personalities and their needs. Very responsive- especially during the Pandemic.

I have been coming to Fisher Glen for almost 10 years now, first with my Golden Retrievers (RIP) and now with my two Cats. Both Dr. Barr and Dr. Gates are without question the most professional and caring vets in the city. They provide the absolute top care and comfort to both pets and owners. Also important is the personal support and knowledge you receive from the front staff and the vetinary Technicians and assistants. 10 out of 10 for sure. You won't find a clinic better than Fisher Glen.

Amazingly caring and knowledgeable staff that treat us like gold every time. Their current virtual set up for appointments is truly as good as it can get right now.

Nothing but great things to say about this vet. They are extremely kind and respectful and take the time to make sure all your concerns are dealt with. My dog gets excited whenever we pull up! 5/5 highly recommend.

Filled a prescription for an out of town pet. Very helpful staff.

Great vet. Dr Barr really cares for our pets.

Dr. Margaret Barr is kind, caring and provides excellent medical care. I highly recommend her.

I am a new client with my five pets. Once the clinic reoprned, I brought one pet each day for verfive days. ,lots of money, I usually would bring one rea month for five months. Today my eighteen year old had a dental cleaning.mmi knew there may be extra 1,000 for this heist as had just spent over $4,000 in oie month at their clinic. Seems there wa a big understanding oboist my limit of $1,000. My bill was over $1,5000, I am going back t my previous vet, a long drive away. They need to work on giving proper estimates.

All around amazing! I came here for the first time with my 6 month old kitten, Minerva, after adopting her from the humane society. Since Minerva is my first pet this was also my first experience with a vet clinic. After hearing horror stories of how stressed out some cats get comming to the vet I think I was more nervous than my kitten. Everyone from the front desk staff, vet techs, and the vet were all super pleasent and welcoming. Dr.Barr took her time looking over Minerva while keeping her calm with pets and treats. She explained everything from reccomended diet, detal care, annual vet check ups, pet insurance, symptoms to watch out for, etc., and they even got her claws trimmed. Overall it was a great and very stress free visit so Minerva and I will definitely be back! Thank you so much Fisher Glen animal hospital :)

Wonderful follow-up after dental surgery on my feline

Great vet! I am so happy I switched to this vet. They genuinely care about the animals and help to work with you for treatment options. They follow up with emails and calls to see how the animal is doing. Amazing.

Friendly staff. Excellent service. Ample parking. Would recommend to anyone looking for vet clinic in the area.

Everyone obviously loves animals and loves being there.

A knowledgeable and friendly staff that takes care of your and your animal's needs. Being new pet owners, we were unexperienced and worried about our new dog. The staff and doctor took every precaution and taught us many helpful things that helps us in our daily life. They're also really available and a phone call away should we need anything.

Kind employees, good with cats! Very accommodating and friendly, keeps the health of our pets top priority.

Their is no emergency vet

Wish it was more wheelchair accessible. Otherwise great!

Fast and friendly service. Affordable also. Knowledgeable team.

good service

Very caring helpful vets.

Very clean office and room. Staff is very friendly and professional.

Excellent clinic

Excellent service and professional staff. I live quite far away from the clinic, but I continue coming here because they have such kind vets who go out of their way to make my cats feel comfortable and minimize their anxiety.

Now that my "big man" is gone, I can only say that the treatment and care received from Fisher Glen has been the best I could ever ask for. I know everyone and they are like my extended family. Thank you - I will never forget all you have done for my "boy." My original post: Great clinic, great care and regard for your animal and you. My dog has been undergoing long-term care for cancer with the support and assistance of Fisher Glen Animal Hospital. Highly recommended.